Fairmont Royal Palm Marrakech

Adil Sirajeddine

We had a very good experience at the Fairmont, the rooms were very modern and well equipped with a nice view over the golf and mountains. The welcoming at the check-in was cold and disinterested, however the rest of the staff were amazing, especially our room supervisor Mohammed and he made our stay particularly pleasant as he is very customer service oriented. The location is bit a far from Marrakech city, I would suggest staying there to enjoy the golf and the surroundings but not visit the city.

Jim O'Grady

The property itself is exceptionally large, but unfortunately, that’s where the positives end. We booked a premium mountain view room only to find the mountains were nowhere in sight. What we did get were mosquitos—relentless in the rooms and a constant irritation throughout our stay. The service was shockingly poor for a Fairmont. From check-in to the pool, bar, and restaurant, the experience was consistently disappointing. It was easily the worst service I’ve encountered at any Fairmont property worldwide. Ironically, the only team that provided true 5-star service were the golf cart drivers, who stood out for their professionalism and courtesy. As a celiac, I was particularly alarmed by the lack of understanding around food allergies. At a property of this reputation and caliber, I expected a clear, informed approach to dietary restrictions. Instead, gluten was served to me on two separate occasions, and only by questioning dishes a second time was a crisis avoided. That is unacceptable for a hotel marketing itself at this level. Overall, the Fairmont Royal Palm Marrakech failed to meet even basic expectations, let alone deliver a 5-star experience.

Marie Maes

We stayed at the fairmont Marrakech, and only one word ‘WOW’. This hotel has it all. A special thankyou to Ghita & Mira! They were always one whatsapp away! Also the houskeeping, the hotel is spotless. Everything is so clean! The spa, they are so kind and make you feel at home to relax to the fullest. The restaurants were very good, in the Maroccan restaurant, there worked a lady, she breaths hospitality, I think here name was Myriam! And also the poolstaff were amazing, especially Mouad! We will be back! Marie, Charlotte and Anne-Sophie

Alex Dumigan

It was our second stay at the Fairmont Royal Palm, because 2 years ago we had such a magical time we came again. It did not disappoint. The friendliest staff we have ever encountered in all our many trips around the world. Beautiful setting, calm and relaxed atmosphere, great food and drinks, best in class service…everything you think of when you think 5 star luxury - but with the addition of the wonderful people. Ahmed, The Breakfast King, Flan and Adil the Poolside Bar Staff and all the golf buggy drivers made our experience particularly magical - their interactions with our 2 young children was something we will never forget.

James Hayes

The hotel is beautiful and our junior suite was a great size. All the staff that work at the hotel are outstanding: nothing is too much trouble and all are welcoming and friendly. All staff made a fuss of our 3 year old son, remembering his name and going out of their way to make him feel at ease, giving him ‘Hi-Fives’ and even making racing car noises when driving us around in the buggies much to his delight! I was impressed to see the deputy director of food and beverage, Mohamed Himdi, helping out with breakfast service carrying trays of food and drinks to guests. To me, that demonstrated the staff worked as a team and managers led by example. We ate at all four restaurants multiple times during our stay. All our meals were delicious. My wife and I both agreed that our favourite meals overall that we had were the South East Asian food served in the bar. My favourite overall dish was the lamb shank at the Moroccan restaurant and my wife’s was the parmigiana at the Italian. Our son enjoyed the kids club: the staff were lovely with him and he especially enjoying making salt dough models and painting them. We just wish there had been more children who attended the kids club during our stay as our son would have enjoyed the kids club even more had this been the case. However, I obviously realise that this was beyond the hotel’s control. We very much appreciated the hotel’s shuttle bus service to Marrakech - it was a comfortable ride; we felt safe; it had room for our pram; and it made getting into the city to explore it really easy. Our only slight criticism was that the excursions run by the hotel were very expensive. As a result, we booked another company for a trip to the mountains, where a private tour with them was 2/3 less than the one you could book with through the hotel. Had the pottery class been cheaper, we would have booked this but we thought it was too expensive an activity to do with a three year old. Overall, we thoroughly enjoyed our stay. It was our first time in Morocco and it has been one of our most memorable and wonderful holidays. We would highly recommend the Fairmont.