Ms Vondra

I really enjoyed my stay here! We got the diamond package and the butler service was beyond exceptional! The rooms were nice and all of the activities were fun. The breakfast buffet was great but the room service food was okay at best. However, the restaurants around the resort definitely made up for the room service food. All of the people working on the resort were super friendly and were there to assist us whenever needed for whatever we wanted and the drinks were great as well. I will most definitely come back here again soon!

Jeryl Mathew

Stayed here 4 nights during our trip to Jamaica. The buffet food was great and felt the food at the restaurants in the premises were okay. Staff was friendly including room service and spa was amazing (tip: look for deals). My kids (3 and 6) absolutely loved the water activities. The only problem I came across was the room which is extremely outdated including flush that doesn't work properly, peeled paint, rust etc. Overall an amazing stay with the exception of the room quality.

Mike Thompson

Really had a great time. The staff is great and the grounds are beautiful. Hotel is older but nicely renovated. Being a smaller hotel means almost never a wait for an elevator and the grounds never seemed crowded. Rooms are comfortable and clean although the bathroom was too small for the door to open all the way. The lazy river is great, beach is beautiful, water slides were fun, and never much wait at any of the bars. We were very impressed with the food. Make dinner reservations when you arrive.

allyson Bernardino

I really love the location and it's better for family including older adults that can't walk as much. The hotel, pool, food and beach is all nearby. Although the food was good, I am docking stars for the service. I was immediately greeted and was on line to check in and took roughly 30 minutes. I got to my room and the balcony door was hard to open and the shower knob immediately came off. The TV wasn't working and their was only one elevator working for a span of 6 days which is understandable since the hurricane just passed but I did notice some Tvs were working. After booking excursions at the site, I had to wait with the check in line that took over an hour even though I asked the front desk if I can just add it to the room. After an hour of standing, an employee told the front desk to take me since i am already checked in. It was just a waste of time. I went with family members who can not walk as much and so I told them to sit and I will order food for them (family of 4). 75 percent of the time I asked to get multiple orders with my family sitting certain employees would ignore and give me one or two orders. When asked for refills when dining, some would ignore and just give water for 2. I really wanted a great experience for family but once the service is not good, I had a difficult time. The pool and beach is nice and would go back if it was better service. After spending for an all- inclusive, I had higher expectations. The location is great and they have shows at night for entertainment. You can book your restaurants that you would like to dine during your stay. The rum factory was my favorite.

Pat Jack

My family had a fantastic time at Hilton Rose Hall! The location is only 15 minutes from the airport. Take a taxi for $35. We enjoyed the food. Especially the authentic Jamaican cuisine that was served daily at the buffet. While on the beach we enjoyed beef patties at Mangos and jerk chicken at The Jerk Hut. The beach is beautiful with lots of seating and shaded areas. We did not have any problems finding seating near the beach. The waitresses were polite and offered us cold drinks 🍹 while on the beach. We also took a fun ride on the catamaran. There were activities during the day and entertainment at night. We do not have any complaints about our room. It was cleaned daily, water temperature was great, bed was comfortable. I highly recommend Hilton Rose Hall for your vacation to Jamaica.

Rileny Jobin

I spent 4 days at Secret St. James, which also gave me access to other Secrets properties like Breathless. I loved the hotel's design, the cleanliness of the pools, and the service from each bartender, especially Junior, who always made an effort to bring a smile and craft a good drink for the hotel guests. However, the food was not the best. The buffet needs to ensure the correct temperature for cold cuts and cheeses, as well as for fruits. The food at the buffet did not have the best flavor nor was it kept in the best condition to remain fresh and healthy. Despite the hotel being beautiful, there was no air conditioning in the restaurants. The room maintained a temperature of 20 degrees Celsius, which was not low enough to cool the room properly. None of the bars had air conditioning, and the gym is very small and lacks air conditioning as well. The beach is lovely and private, with no bothersome vendors, which is wonderful. The night events are great with an amazing singers and games. A downside of each restaurant is that they require you to order all your food as soon as you sit down, and the waitstaff are often cold and impatient. This might be because they are tired from the heat inside the restaurants and bars. In conclusion, it is one of the best hotels I have enjoyed in Jamaica, but I would rate it 3 starts out of 5 due to the lack of air conditioning or proper ventilation in the interiors of the various areas.

Jason Maguire

Secrets St. James Montego Bay provided the perfect backdrop for our honeymoon in Jamaica. The staff was incredibly friendly and always went the extra mile to ensure we had a memorable stay. Our room was clean and comfortable, and the beach was nothing short of breathtaking. We spent countless hours relaxing on the white sand and snorkeling in the crystal-clear ocean. The resort's all-inclusive food options were surprisingly good, with a wide variety of restaurants to choose from. We never felt like we were limited in our choices, and the quality of the food was consistently high. Whether you're craving fresh seafood, Italian classics, or Jamaican specialties, Secrets St. James has something to satisfy every palate. We were so impressed with this resort that we've already booked our return trip! We can't wait to go back and explore more of the beautiful beaches and immerse ourselves in the Jamaican culture again. If you're looking for a romantic getaway with stunning scenery, excellent service, and delicious food, Secrets St. James Montego Bay is the perfect place for you.

OGKush The Alien

Hotel does not treat its employees well and has been extremely slow paying their staff since the Hurricane which indicates they have no problem letting their employees suffer while the hotel makes money. Been traveling to Jamaica since 1987 and now own a house on island. We often frequent all inclusive resorts and have many Jamaican friends. We all need to make sure we give our business to those resorts that care about their employees as much as their guests. Secrets does not. Do not give them your business unless they start respecting their staff.

J C

Great resort!! We loved our time there, the room was amazing and cozy, the food was delicious and the staff are amazing and friendly. Highly recommend if you are looking for a nice and calm place to relax.

Anita James

The rooms were very clean. The food was kept hot and fresh. The only complaint would be no air in the lobby. If the fans were at least turned on, that would have made it more comfortable. Also need a better check in process. Paid for oceanfront but was given oceanview. Construction was actually going on in front of my room.

Arlene Victoria Conrad

I thoroughly enjoyed my trip to this resort. The location was breathtaking, the water and the beaches were lovely. My family and I had a three-bedroom penthouse, which was lovely and had lots of space with each room having its own bathroom as well as a half bathroom in the living area. Each room had a lovely view, and was beautifully styled and comfortable. We had butlers for our stay who were helpful in guiding us to restaurant reservations for dinner as well as activities. The food was amazing! There were so many good things to eat and so many good restaurants and coffee bars to try. The spa and massage was wonderful, and they have a great gym. I recommend this space to anyone hoping to vacation in Jamaica.

Cris Taylor

I had an amazing experience at the Jewel Grande! I enjoyed the Grande Spa most of all! Ackeem, Crystal & all of the staff & service providers went above & beyond to provide a luxury experience. I recommend the Golden Quartz (Natasha) & Pimento Bamboo (my memory sucks, but she was amazing as well). I also enjoyed the Himalayan Salt room add-on w/scalp massage (Erick?) & private pool & hot tub!

Sher Mc35

My husband and I had a beautiful experience. The staff was very friendly and attentive. The rooms were beautiful, we stayed on the B block. The food was delicious and the options were varied. The grounds well kept and beautiful. We loved every moment. Toby made my dinner experience fun on my last night with light banter and a great sense of humour. We will visit again hopefully soon.

Paul Goode (Pablo Bueno)

The staff are very friendly and professional in their interaction with you. The place is very nicely decorated from an interior design standpoint. The food is just okay….Just okay. The seaside location makes up for the just average food. I would come back. As per the Jewel Grand Spa, the staff, service and facilities are top notch. The salt room, hot cold plunge pools and sauna were great. Moreover, we had a top notch couples massage. Thanks to all of the staff at the Spa

Ronda

This was my first time in Jamaica and I am excited that I found this resort ! The service was the best I’ve ever had in all of my travels. The hospitality is TOP TIER!! I stayed in both the C and B building and the C building is THE MOST FABULOUS ROOM AND VIEW. The good was good typical for all inclusive but they definitely make up with the flavor and breakfast and alcohol actually everything was really good . I will not stay anywhere else other than the Jewel Grande!!!! My welcome to Jamaica was the most beautiful thanks to the staff here at this resort, much love forever ❤️

Jim Tompkins

Ziva is a happening place! Krystal is indeed a great check-in gal. She upgraded us and sent a special birthday gift to our room. Our room is spacious with a great ocean view. Air conditioning is only complaint It never gets below 73. But I think that is by design. Pools are great. Well taken care of. Food choices are way better than we expect from an all-inclusive. This is a great place We are totally enjoying our week here

Tanya Anderson

No air condition, outdated rooms, and poor customer service! My husband and I stayed at this hotel 8 years ago and had a wonderful experience. Unfortunately, those memories have been replaced with disappointment. We booked two rooms for a one week stay at the hotel and quickly discovered the air conditioning did not work. The rooms were humid and damp. The bedding was also damp and smelled like mildew. We contacted the front desk staff and asked for someone to check the ac units on day 1 to no avail. We followed up with a second call on Day 2 and 5 hours later at 11pm the engineering staff arrived, confirmed the ac unit did not work and offered a BOX FAN. I refused the fan and stated we would need alternate rooms, because the rooms were too warm and damp with a horrid smell. The night manager called to say they would find us alternate room then called back after midnight to say they didn't have anything. He reassured us we would be moved the very next morning. At 6pm the following day we still had not heard back from anyone so I went to the front desk to complain and was advised they had 2 rooms for us, but they had not been cleaned. We were asked to wait 1 hour and someone would call us to be moved. Five hours later (11pm) after 3 additional calls we were advised rooms were ready and the bellman would move us. One hour later he arrived and never said one word to us. He tossed our bags on the cart rode in the elevator with us and didn't speak, unloaded our bags, and left. We quickly discovered the ac in those rooms were also not working and the cleaning staff left a trash can in the bathroom that appeared to have feces on it. We couldn't wait to check out of the hotel. Horrible customer service, outdated rooms with stains on the floor, fans throughout the hotel hallways airing them out, lobby without air and humid. When I asked what was happening with the ac I was told "we are having ac opportunities" which is corporate speak for the ac units are not working. After all of that we were promised a credit on our account for the inconvenience and poor service we received. I have had to call them 5 times since we left and still no credit! If you want your vacation ruined stay here. We won't be back!

Single Story Film

Ok, there is a lot to talk about, but I will keep it short. I understand that nature can hurt places and I know the Huracán did a lot of damage in the island so for that part I completely understand about not having A/C in the rooms and at the lobby. The food was great. The service was helpful and very professional and kind The pools are amazing The room are also great but they need to fix a few details in the rooms that are visible and looks very bad and can make the room looks poor. The entire property needs new painting and new roofing work and also they need to work more in the green areas so they look more beautiful. Other than this few details. Me and my family had an amazing time and we enjoyed our stay at the Hyatt Ziva Rose Hall. Amazing crew, very friendly, professional and kind. The excursion we had was a blast we had so much fun doing the Catamaran and the entire ride and experience was amazing and is very close to the Hyatt property. The entire pool area amazing and so clean and beautiful scenery. I give this property a 5 start because we had the best service and the best time ever. Now. It is important to have A/C but I know they will fix that and also fix the other details I mentioned. I recommend this properly 100% and yes I will come back. Thank you Hyatt Ziva Rose Hall for such a great crew and amazing service and for make me feel good and for being so kind with my family. Thanks 😉

Cocoa Williams

Really need to do better with the rooms. From my understanding it's always hot in the rooms and the lobby. Terrible Terrible air conditioning at this hotel. It's already hot outside, when u walking in the lobby, your room or anywhere inside it should be instant coolness. Nope! Inside is just as hot as outside, even in the restaurants and lobby. No where to enjoy a nice sit down in cool air. Omg! And for all the money they charged that should be last any any list to go wrong. The customer service however is very very good. Lots of genuinely nice staffing there. But everything else needs a lot of work. Smh

Jocelyn Shaw

Girl's trip, we had a fantastic time, the service was spectacular, everyone one was so friendly and accommodating. The guys in the front that greeted us as we entered off the bus, the check-in hostess (check-in was seamless), the guys at the bars,the ladies at the pool area, the entertainment crew, Thank you all for your hospitality. Also, every night, there was some form of entertainment. We enjoyed the guy who played the red piano. He was awesome (sorry cant remember his name). The band at the international restaurant. The violinist at the French restaurant. The food, wow such a huge variety, we had absolutely no complaints, each restaurant was delicious. Can't forget the coffee shops and sports bar. Most definitely, we will visit again and highly recommend .

Martin Bryant

B++++++ The only problem was the ac needed to be fixed service was immaculate. The staff friendly, very helpful, and we are definitely going back next year. we had the spa treatment that was incredible, that experience was amazing A+++++++ the all-inclusive was A++++++. Family friendly and has a separate side for adults food was very good some thing was too spicy but hey we in Jamaica what did expect but the Jerk hut turned into my favorite snack place a must visit place!!!!! See ya next year, Ya Mon

Jacob Rosas

Up front: This is a second-hand Ritz and definitely shows it. 5-Star bones with 2-star maintenance and 2-star service. Spend your money elsewhere. The rooms hallways, carpets, and rooms are infested with mold that instead of fixing, is instead just caulked over and then masked with perfume machines. The mini bar in the room consists of 3 beers and stale sodas. Room: The water pressure in the shower is abysmal and you have about 2 degrees of play for a cold/warm shower before it's just scalding hot. For whatever reason, the AC is set on a motion sensor, so it's only cold-ish when you first set it but then shuts off if you leave or go to sleep. Service: Service was definitely slower than we expected, between waiting 10 minutes for a drink from the bar (which were always too sweet to drink and 75% alcohol) or waiting 2 hours for room service. Additionally, for every smiling employee we came across, there were 10 more that looked and acted as if we shouldn't have even showed up. I'm not sure if there's not a service elevator but we were constantly sharing elevators with workers carrying yard equipment or pushing large laundry trolleys. At some point they had caulked a portion of the pool tiles but didn't mark it off, so several in our group ended up with thick white caulk all over their clothes. Location: The beaches at the resort are beautiful. It's the one shining grace of our stay.

Cakes Babybelles

I checked in today and my experience so far has been very disappointing. Firstly the entrance of the hotel is chaotic and there is no one welcoming you. You kind of just have to figure out where to go. No cold towel or cold beverage reception like you would get from an actual 5 star resort. I was “upgraded” from a OCEAN VIEW JUNIOR SUITE KING to a 1 bedroom oceanfront butler suite. I had to wait a little bit for my room to be ready which is ok. When I got to the room, I was greeted by a stale smell of mould and a non functioning air conditioner. Also, the room is tree view and not oceanfront as promised. I immediately informed the butler who tried to get me another room but I was told they couldn’t give me another room and was offered a fan. I went down to reception to speak with the manager and waited for over 1 hr. She completely avoided speaking to me, saying she was helping a family of 5. There was no family waiting there. Eventually the lady who came to check me in has asked me to give her 1 hr to get me a new room. This room smells so bad, and mouldy I can’t even sit in it. I will keep this review updated every day. I’m already regretting being here. A very unfortunate start to my vacation. Posting an update to my review. I returned from my vacation today and unfortunately the 2 star rating still stands. I was eventually given another room which was marginally better, still had air conditioning issues but at least it didn’t smell of mould. Most of the staff at this resort are absolutely incredible and very hard working. My butler’s Nikki, Nicholas & Ricardo were truly amazing but that’s all the good I have to say. The resort has a major air conditioning issue. Most rooms have very poor air conditioning. They did offer fans to customers who complained. Which in itself is embarrassing for a “5 star resort” Without air conditioning you would be constantly sweating. For the 1 week I stayed at the resort, my bedding was never changed, I only had turn down service once, the lobby was constantly an oven. The staff had fans behind the counter but no fans for the actual customers in the lobby. The food is truly mediocre. The only selection of fruits available were melons, pineapples and star fruit. No mango’s even though they were in season. The Italian restaurant and the Caribbean seafood were nice, all others were too salty, over cooked and poorly seasoned. The hibachi restaurant is the dullest hibachi experience I’ve ever had. The chef looked very uninterested and there was no show. The overall entertainment at the resort was terrible and just sad. The hotel room corridors smelt really bad and some parts of the building looked dilapidated. The overall resort needs a complete refurbishment. I won’t be returning to this resort. The only good thing about the resort are the butlers and some staff. The manager should really be replaced. She has no clue what she is doing.

Jason Judge

Wow what can I say about how wonderful our experience was? The most beautiful resort. The food was good, but truly what made the experience was the people and the staff. First let me say Marsha was an absolute angel. She took care of us on our dinner on the beach and then was there for us the rest of the trip. Ryan our bellhop was so much more than just that. He was a wealth of knowledge and a friend the whole trip. Stephanie was also so much help in figuring out what to do on the island. If you are going find them and you will have an amazing trip!

S.Y. Trotter

Room 1544 Butlers went out of their way to make sure we had everything we needed last weekend. The absolute best family vacation we have ever had. Everywhere we went the service was perfect. We had two butlers that went above and beyond each and every day Customer Service was absolutely awesome. Even housekeeping was so friendly and smiling, we did not meet anyone that did not have a smile on their face. Whatever we requested we were granted, the bartenders were Customer Service was awesome (I know they were tickled with my daughters and their dirty martinis with all the olives) The waiters and waitresses at each and every restaurant we went to had awesome customer service, we did not have to do our Butler set up our reservations in each restaurant for every night They just let us know where and what time to be there when we went to the pool or beach we received a cooler of all the drinks that we needed whatever we needed. They truly went above and beyond was totally impressed with everyone Service. They had an answer I could not ask for a better vacation for myself or my daughters we will return. The best part were the SMILES and awesome conversations with the entire staff. I especially like the fact that there were bowls of water everywhere so we were never thirsty.

Larry Cole

We spent a-week at the resort. Everything was great. The room service took longer than expected. But once the food arrived it was good. My wife really enjoyed the jerk chicken person. Who would be in front of world cafe from 11:00 PM - 2:00 AM. You must try the buffet for breakfast and lunch at the world cafe (variety of foods). The pasta station for lunch is to die for. Also the Jamaican style food at Blue Mountain ( Braised Oxtails) was excellent. The staff was pleasant.

Brittany Dagostino

The resort was a very short drive from the airport, and also has a shuttle service for a very affordable price to/from the airport. As soon as we got on the resort’s property, the hospitality was over-the-top fantastic. We were greeted by the bellhop with cold towels for us to cool down with. While checking in, beverages were offered. Every staff member we had come across in the first 5 minutes were absolutely lovely. The room was beautiful and pristine, and very spacious. There was a bottle of champagne waiting for us upon entry! Daily housekeeping and nightly turn down service was a great touch. Also, the clothing steamer in the room was a plus! There was plenty of closet and drawer space. The mini bar was well stocked and replenished daily. We stayed for 4 days/3 nights. I’d say 99% of the staff we had come across was extremely hospitable and engaging. The resort itself was always kept and clean. The food was fresh and fantastic, and the service at the restaurants were always top notch. I was not drinking on vacation, and every time I asked for a non-alcoholic beverage they were always creative on what they made. This was a great treat. Night time entertainment, typically live music, was a nice touch to end each day! The only bad experience we had, which really wasn’t that big of a deal, was the woman who ran the water sports pavilion. She seemed to have 0 interest in what she was doing and it always felt like we were an inconvenience. Make sure to take the complimentary snorkel tour, it was so cool. One of the beaches also has schools of fish right on the shoreline that we spent most of our time at. The resort was the perfect balance of party and relaxation. It was quiet most of the day, but guests were still having a fun time. I was very glad it wasn’t loud and too party hard. We can’t wait to visit again! 9.3/10 experience

Jeremiah Church

I recently stayed at Secrets Wild Orchid Montego Bay, Jamaica, and it was absolute paradise. From the dinners to the excursions to the hotel room, everything was perfect. The hospitality was outstanding—truly the best I've ever experienced. Not only would I come back to this resort, but I would also bring my entire family next time.

Bonnie Wilson

I stayed here for 5 days for work. You can’t help but also have a vacation while there. The service is next to no other place I have visited. The staff are consistently helpful and pleasant as if they love their jobs. The rooms are amazing (loves the rain shower and the soaking tub). Our balcony faced the ocean and had amazing views of the sunset AND of the unexpected fireworks Thursday night. We tried 3-4 of the restaurants - the Italian and Jamaican ones were our favorite. The conference rooms were quite comfortable too. I don’t have ANY complaints and can’t wait to visit again with my husband.

Tionna Brown

My honey I went on vacation at this resort about a week ago for our anniversary. When we arrived nothing was set up as requested in the room. Still then they didn’t try to fix it. On top of that the toilet wasn’t functioning properly and we kept calling down for maintenance requests the whole time we were on the trip. My husband money was missing from his wallet in the room when we came back to the hotel from resort. We put in a complaint about the money being stolen (US dollars). They so called did a investigation and nothing was done about it. I would have to say everyone was doing the bare minimum of their job’s description overall. Which is crazy because too much money was spent on this vacation for it to be crappie like this. The fact that people really take time out of their busy lives to go on vacation to enjoy themselves makes no damn sense. They don’t care about their guests but have no problem taking their money clearly. I do not recommend anyone to stay @ this place.

Amar Kumar

The hotel is good. The service and food is excellent but the view from the room isn't. There are better resorts nearby with better view from their rooms. For example, this is the view from Jr suite with Ocean view. While the other nearby resorts have much better view of the ocean. I would prefer secret St. James instead of Brethless for view. The biggest positive of breathless is their food. Especially the dinner on rooftop was amazing.

Pam Burke

Nice resort but not worth the money. I ended up getting an upgrade because my original room was over sold. The upgraded room made it worth it. The property is nice but needs fixes. Best food is room service and the late night jerk chicken man. Communication is poor so do your homework to know what is going on. Cecil the manager is not personable. As a World Hyatt member and paid for Exhale service I was treated as a basic customer. Butler was great but not sure how useful. Entertainment is great and fun. Male bartenders are fun and personable. The ladies have a chip on their shoulders. Get access to Secrets but be careful saw a roach in the Piano Bar. Make your reservations the day you get there. The all inclusive was worth it but Breathless did not have much premium liquor, however Secrets did... I wonder why... hmmmm

Noor

Stayed here for my birthday and the service was amazing, the room was spacious and clean. The entertainment team had us entertained all day! Ric James and Mikey mouse made sure we had a good time! My only complaint was the pool not being heated we were unable to experience the pool since it was February the weather wasn’t too hot outside so the pool water was an ice box!

OB1

Disaster of a stay. I have to start from the end. We,packed the night before leaving and the maid went through our packed luggage and stole what she wanted. A thousand dollars worth of clothes. We called hotel and they didn’t care, told us to talk to lost in found. When we arrived our king bed was unavailable as they oversold and we had to take 2 queen beds. The rest of the stay didn’t go much better. Way overpriced. Food average. Staff attitude was the worst. At the pool the staff was more concerned with partying than service.

Hannah L

We had the most incredible time! We stayed in the Jr. Club swim up room. Our butler, Rory, was fantastic. This was our 3rd visit to Jamaica and second time staying at Breathless. We will definitely be back! As far as restaurants: definitely check out Altitude and the World Cafe Buffet. Altitude has the best food and best view.

Blair Kreiger

We left today from a 6 night stay. This was our first Sandals experience and we were blown away. It was a luxury experience all around and very relaxing. Oleander Room was our best meal but we also enjoyed Soy Sushi for dinners. Jerk Shack had the best lunch, particularly the fish in foil. Jamaican beef patty from Mariner’s is a can’t miss. Honestly we liked Oleander Room better than Butch’s and La Jardinier at the Royal Caribbean resort. We had a couple of small issues (concierge said they made reservations but nowhere to be found, bags late to our room on arrival, AC working but dripping a few times) but these were all quickly remedied. My husband and I did Retie the Knot to celebrate 12 years of marriage and it was a wonderful experience. The photos cost an arm and a leg but were very well done. Remember to bring cash to tip excursion drivers and other people outside of the resort. We highly recommend the Luminous Lagoon excursion. Had fun with tubing and kayaking. Bring a white noise app for nighttime because there is a native frog species that can be a bit noisy at night. Amazing trip overall and can’t wait until our next Sandals stay.

Rolandas Breland

Went for our honeymoon in July '23. It was so relaxing and enjoyable. Definitely will visit again!! Only thing I didn't like was the fact that my wife & I couldn't eat at this one particular restaurant on the resort because I didn't have any long pants 😒. It's +90°, why would I bring any?? I did like that you're able to shuttle to their sister location (Royal Caribbean) a few mins away and enjoy the amenities at that one also though.

S Evans

Zero star. Group of 25 from London / Georgia/ Maryland. My brothers birthday. We all spent a great deal of money for swim up suites and cottages. None clean or worth the price. We as a group has traveled all over the world and this was the worst trip ever. Food/ service/music was disgusting. Water and sun was beautiful. Sandals Montego Bay is not for folks like us, with melanin and well traveled. We deserved better because we paid for better. Never again.

Yossi

I have been to many 5 star hotels and resorts but this one is most definitely one of the best, if not the best one. The staff works very hard and genuinely wants to make sure everything is as perfect as can be and would go out of their way to address any issue or concern. We happened to vacation when Hurricane Beryl struck and I cannot praise the staff and management enough. The preparation before the storm as well as the care during and clean up and bringing all activities back were just amazing to watch. I personally saw the manager puck up a rake and help the staff clean up on more than one occasion. I am not exaggerating when I say, the resort staff cannot improve on anything, they are truly phenomenal and a pleasure to meet and greet when you walk around the resort. The resort itself is as plush as can be with swimming pools, beach volleyball, kayaks, multiple restaurants to name a few. The beach is gorgeous even for someone who lives 30 min from the beach in nearby Miami. We will definitely come back and would love to do so soon. No doubt, Sandals Montego Bay is a top choice you would never regret booking. I posted some photos, obviously couldn't post all ; but will add some later as we have 2 more nights remain before we head back to Miami.

marsaili knapp

Our experience at Sandals Montego Bay was nothing short of exceptional. From the moment we arrived, we were greeted with warmth and hospitality that set the tone for our entire stay. The resort's location on the beautiful Montego Bay beachfront was breathtaking, offering stunning views and a sense of serenity. The accommodations were luxurious and meticulously maintained, providing a comfortable retreat after each day's adventures. The dining options exceeded our expectations with a variety of gourmet restaurants offering delicious cuisine from around the world. Special shout-out to the staff whose attentiveness and friendliness made us feel truly pampered throughout our stay. The activities and entertainment were top-notch, ensuring there was never a dull moment. Whether relaxing by the pool, enjoying water sports...there was something for everyone. Overall, Sandals Montego Bay surpassed our expectations in every way possible. It's the perfect destination for a honeymoon or a memorable vacation. We can't wait to return!"