Montego Bay Holidays

Rachel Petrucci

My husband and I have had a lovely getaway to the Hilton Rose Hall Resort. Pros: The resort was absolutely beautiful. We enjoyed the “East Beach” which was quieter during the day and then would move towards the pool as people went in to prepare for dinner. Food was fine, about average for what you’d expect at an All Inclusive. We loved the Italian restaurant and had the best chickpeas ever at the Asian restaurant (would love the recipe!!). We did not try the Jerk Shack or Rum Factor as we don’t tend to like curried or heavily spiced food. The staff was lovely and was always pleasant. Cons: There were a few things in our room (outlet, smoke detector?) that stayed lit up or flashed throughout the night which disrupted our sleep at times. Our toilet also ran frequently, filling up and emptying itself numerous times an hour. The bars did not have bananas throughout our stay, which limited the number of frozen drinks available. You can tell the resort is older (compared to Hilton Cancun where we stayed in 2023) but this did not take away from our experience. We would absolutely come back and would recommend to anyone looking for a getaway.

Kylie Shepard

I had such a fun time at this resort for the destination wedding I attended in late May. Overall most of the staff were absolutely amazing, helpful, and hilarious. They made the whole experience feel like nonstop fun and really made us feel welcome. The beach was stunning, and the lazy river had me feeling like a big kid… a big drunk kid 😂. And don’t even get me started on the beef patties—I wish I could’ve packed them in my suitcase and brought them home. SO good. That said, I did have one unpleasant experience with a younger staff member who decided to publicly call out my outfit, which was a low-cut long sleeve blouse. She refered to it as a “bathing suit” (never heard of a long sleeve swim suit) I have a larger chest (K cups), and in a tropical setting, I dress appropriately for the hot weather. It felt really targeted, especially when I saw other guests in booty shorts, see through tops, low cut backless dresses, v necks and tube tops in the same restaurant getting no comments. It was embarrassing and unnecessary, especially since every other staff member I interacted with was super kind, respectful, and even complimented similar outfits. If dress code concerns need to be addressed, they should be handled privately and respectfully—not in front of a crowd. Other than that moment, the trip was amazing and full of good vibes. I’d go back again just for the beach, the laughs, and the beef patties!

Dr. Logan Payton

As a frequent traveler, I would rate this resort 2 out of 5. If you’re looking for a relaxing, scenic, and friendly environment with good food, this is not the hotel for you. We initially chose this hotel based on the pictures we saw and the amenities offered, but it turned out to be too good to be true. Upon arrival, the front desk was overwhelmed with guests checking in, and the process moved quite slowly. There was no welcome beverage or gesture to greet us. We finally checked in after 4 PM, only to be informed that our room wasn’t ready yet. We ended up waiting an additional 45 minutes. When we finally got into our room, it felt more like a Motel 6 than a Hilton hotel. Although we had a king bed, the room was extremely small, barely accommodating two standard suitcases. The overall appearance was disappointing. The food quality was mediocre at best. Ninety-five percent of the time, most restaurants were out of key items. We tried almost every dining option, sometimes arriving right when they opened, only to find that they had run out of things. Additionally, the staff did not exhibit the friendliness typically found at resorts; they seemed overworked and annoyed. The resort itself is far from relaxing; it felt very overcrowded.

Laura Gray

We had an amazing time! We came with 4 couples for my birthday. If you are used extremely luxurious hotels, I wouldn't recommend this hotel for you unless you purchase the larger suites they have. We had a standard room as a diamond member. They may or may not give you a letter stating your diamond member perks. We received ours, and both of the other couples did not, so I would ask for this. Also, the check-in is different from the front desk. Hilton honors is on the left when you come in the front door. Understanding different cultures will also play apart in your stay. The people who work here are on island time. The service is slower than you're used to in America. Be patient. Everyone was raised differently. The seaside grill was absolutely phenomenal, as well as the service and managers. The lazy river was so much fun with entertainment daily. We did not make reservations for food, and we did not have to wait to be seated. We ate at the steakhouse across the street at the golf course, and it was outstanding. The steak was bigger than my plate, and you get 50% off as a diamond member. The coffee shop always had wonderful coffee and snacks. The jerk hut was delicious as well as the buffet. However, you have to push and shove sometimes in these lines, and it can get a little crazy. They had entertainment almost every night, which was fun to watch. They interact a lot with the audience, which is fun. They have free catamaran and kayaks. They have cabanas for rent but we didn't feel the need to buy one since we're very active and in the water mostly but chairs weren't hard to find either. I received a facial at the spa and it was very nice. The rooms are nice the bathrooms are just very small but I didn't find an issue with them. Overall, we had a great time!!

Olivia Olverson

My favorite hotel! From food to entertainment! The grounds are fabulous. Melanie and Shelly are the absolute best! They are great with the kiddos at the kids club. We enjoyed their warm and friendly service and hospitality. I will definitely be back at this resort.

Trayce Lappin

A Wonderful Stay with a Few Minor Hiccups - Would Return! I recently had the pleasure of staying at this resort and overall, it was a fantastic experience. The resort itself was spotless — clean and well-maintained throughout our stay. Our 2 bedroom ocean front suite was amazing. From the moment we arrived, the staff made us feel welcome with their warm, friendly service and attention to detail. The food was absolutely amazing! Every meal was a treat, with a variety of options that were fresh, flavorful, and beautifully presented. Dining here was truly one of the highlights of the trip. The beach was breathtaking - soft sand, clear water, and plenty of space to relax and soak in the sun. It was the perfect place to unwind. There was an issue during our stay with the water — at times there was no water or only cold water available. While that was an inconvenient, I have to commend the manager, who went above and beyond to accommodate us and ensure we were comfortable. Their dedication to guest satisfaction really stood out and helped smooth over the situation quickly. Overall, the resort offers a great balance of relaxation and friendly competition (like fun activities or games), making it an ideal getaway. Despite the water issue, I would absolutely recommend this resort and look forward to returning in the future! Let’s also not forget the amazing beach staff at the cabanas. They went above and beyond to keep us comfortable.

Patrick Wynn

Went to Jewel Grande with my wife for anniversary. Jewel Grande owes me nothing. Restaurants were good. 5 star dining. Drinks were delicious and i ordered mine extra strong at every bar. Clean. Staff was very polite. Nightly entertainment did well. Cant wait to go back. Very romantic. Those morning breakfast brought me back to life every morning. Consistent healthy eating. Lots of tropical fruit. Really enjoyed ourselves.

Florence Jones

We visited Jewel Grand Resort on 6/9/25- 6/12/25 and did not want to leave. This was one of the best resort ever. Everyone was so amazing and I loved the respect of the right hand over the heart which means, “Service from the heart.”. Our butlers (Mr. G and Demark) were awesome and all the staff. Thajay was one of the first staff we met at the resort and his warm and gentle spirit made my family and I feel safe and at home. Shannar (Coffee Shop-Silver Cafe) was also sweet and kind. The resort was clean with a lot to do. The food was great but the jerk chicken on the beach at 12:30pm I lived for (scored it a 10+). We celebrated my mother’s 75th birthday and everyone we encounter there made her feel special with memories that will last us all for a life time. We plan to return again in the near future🙏🏾❤️🎈.

PRIYANKA GANDHI

We had an incredible stay at this resort! Our Ocean View King Suite Jr was stunning, and the property's beauty and cleanliness exceeded our expectations 😍. But what truly made our experience special was the exceptional staff 🙌. Everyone we interacted with was kind, responsive, and respectful. A big thank you to Claudia for the warm welcome at reception, Byron for his helpfulness with our bags, Keerol for serving us drinks with a smile at the pool bar, and Claude for teaching my husband how to ride wind sail boat. The staff at the pool bars, restaurants, leading daily events and concierge were all commendable for their hospitality. We loved how the resort catered to both families and adults, offering a perfect blend of fun and relaxation ✌️. The afternoon events by the pool are led by the hotel staff and they were one of the most entertaining and fun times. However, we have only one feedback, we would recommend the evening events as well to highlight the local Jamaican talent, reflecting their culture, music, people and Jamaican life. Overall, we highly recommend this resort for an unforgettable vacation experience!

Cheryl Scarboro

When we arrived at the resort, the Check-in Staff was very unwelcoming, there was also no one offering/serving a “welcoming drink”. We had 2 rooms & when the vacation was booked, we stated that we were travelling with a ‘special needs child’, requesting adjoining rooms or rooms close by. It seems as though the Resort totally overlooked that fact & proceeded to tell us we would not be getting our rooms until 4PM, the standard check-in time. We explained the urgency for at least 1 room to facilitate our Family’s needs. It took a little calmness to absorb the sulking Front Desk Staff as we didn’t want to sour the start of our vacation. To add to that, we had to put a USD $200 deposit for each room. At no time, were we ever informed by Air Canada Vacations, that a further deposit was required at the resort. An hour later, we were given access to 1 room. The restaurant staff- some staff were great, some require customer & compassion training. Thanks to Tatiana (Buffet) John Noe (Steak House) Myisha (Asian), Chantel (Italian), just to name a few, but a ‘Real Big Up’ to Tyrone for having accommodated us with our ‘Special Needs’ grandchild for the last 3 nights of our vacation, making sure meals were prepared in a timely manner & showing human compassion towards us. The pompous service we received from Judine, at the Steak House MUST BE Mentioned. We had been to the Steak House 3 times before & on our final night, Judine who had seen us 3 times already, proceeded to tell us we cannot sit at a table until the rest of our party was there. We almost lost it & told her we wanted to order food before our ‘Special Needs’ Grandson got there & you can keep your table until we tell the rest of our party to bring the child down to the restaurant. Somehow between Judine & Tia, they decided to let us sit when we asked to be in John Noe’s section. Our recommendation is that if staff like Judine cannot show human compassion outside of their canned training, then people with her personality should not be allowed as a “Host/Hostess”. As very experienced travellers, we certainly hope that the resort takes this complaint very seriously & place the appropriate staff in suitable positions. We did not use the Kids Splash Pad as it was in the middle of the sun & creates a perception that the kids would be easily sunburned. The Kids Zone was enjoyable to my grandson. We did not use any of the 3 pools. The beach was great as it was shallow & clean with minimal seaweeds during our stay. We received great service from the Beach Servers Alex & Daniel (girl). It was a pleasure to have toy buckets etc on the beach, for the kids to play with the sand. We felt like we were being harassed by constant phone calls early am to pay US $80 per person for a Mother’s Day Special, cooked by a Chef, so we were at a loss as to who was cooking the our meals during our stay. The entertainment: The “Michael Jackson” show was poor. The speaker box was on the side so when the performers were miming the songs, it was portraying the music from the side instead of towards the crowd. The dancers are not close to giving a true representation of Michael Jackson’s moves. The other entertainment acts were basic. We are not sure whether we would return here any time soon, based on the unwelcoming feeling of the resort’s front desk, our experience with Judine on our needs & the limited food choices which should have been published to the Tour Operators. Had Tyrone not “saved the day”, this would have been a nightmare vacation & we would have rated the service as a 2-star.

Jerzy Jaremek

I recently stayed at the Hyatt Zilara Rose Hall in Montego Bay, and it was a fantastic experience! The resort is very clean and well-kept, with immaculate rooms. The overall beauty of the resort is truly impressive. The entertainment was okay, nothing extraordinary but still enjoyable. The coffee shops were a highlight with great coffee options available. One thing to note is that the adult area isn't separated from the family area, but children are not allowed in the adult side, which maintains a good balance. The beach has plenty of loungers, though not all of them have shade. However, the cabanas are absolutely worth it! Though a bit pricey, we found a better deal than initially listed. They offer full service, including bottles of Prosecco, a cooler with fresh ice, water, soft drinks, and plastic champagne glasses. The staff was incredibly attentive, ensuring we always had enough drinks and ice. The food at the resort was fantastic, especially the French restaurant, which I highly recommend. Although there was only one restaurant on the adult side, the rest on the family side were still good options. Overall, it was a wonderful vacation, and I truly recommend this resort!

Steve Melnyk

Dream wedding come true! My wife and I recently held a destination wedding here with about 42 guests and it exceed our expectations tenfold. Natresha our wedding coordinator went above and beyond to make sure everything was perfect. Along with that, all the staff were exceptional. The rooms were clean and spacious, and the entire resort always offered something to do. We absolutely loved our swim-up room! The all-inclusiveness really makes it worthwhile. You truly can relax here without hesitation! The food was amazing, and it is recommended to make reservations to the on-site restaurants as soon as you arrive. The grab and go spots are perfect if you want a quick snack by the pool or the beach. We would absolutely recommend this resort if you are looking for a great vacation spot, or as a stand-out location for a destination wedding! We can’t wait to go back 🇯🇲🌴

Catrina Jones

I had a great experience! The room was clean, service was great, food was authentic. Close to the airport. Plenty of food options on the premises, but book reservations for restaurants early or you’ll be stuck eating at the smorgasbord which is delicious but a nice restaurant is great as well. No shopping on the resort as I had hoped. Nothing walkable. It costs an arm and a leg to leave by taxi. You don’t necessarily have to leave the resort. I went for a beautiful view and relaxation and that’s what I got. If you want to join the festivities at night, they had something going on.

Cody Miller

wouldn’t in good faith recommend this location to anyone. As soon as we arrived we were told they overbooked and separated the two rooms we booked into separate buildings. The staff was incredibly uninviting upon our arrival. After a short time we got to our room which was very poorly constructed. We called 3 times for a simple tub stopper and never received it. The room service out neighbors ordered is still outside of their door over 48 hours later. It’s not all bad as the location is beautiful. It’s hard to get past how rude the staff has been and how bad the food has been. The children’s side of the resort is much nicer. I would definitely recommend that to someone, but not the adult only side. We spent a lot of our hard earned money for this vacation and we’re definitely disappointed. As of yesterday our light in the bathroom turned into a strobe light and has yet to be fixed. Please stay here at your own risk, and if you do I hope your stay is much better than ours.

Chris Fassnacht

Converted from the old Ritz Carlton. Resort is kept clean but it is obvious that there are layers upon layers of wall and trim paint over the years. Bathroom fixture are acceptable but they are aging. King size bed mattress very old and uncomfortable. Elevator was very slow. I learned a hard lesson - make your dinner reservations BEFORE you get to Jamaica ... Otherwise... You will only eat at West End Chicken or the Buffet restaurants. The pool cabana with the day bed was the best part of the trip ... Butler service, constant attention from waiters and servers. Fully stocked cooler with beer and water and pop and prosecco. Spectacular. Hotel shuttle to and from airport very nice. Concierge desks were always super friendly and helpful. Only disappointment was the variety of choices for 4 hour/half day trips... Mostly everything was a full 8 to 12 hours day for Waterfalls/Rum tour/Zipline/river cruise. Beach very small but kept clean. All in all, a very nice all inclusive and worthy of the Hyatt name

Cory Jones

My sons and I had a guys trip to Hyatt Ziva and had a wonderful time. The grounds are well kept and the location is convenient. The staff was extremely friendly and helpful. Food was hit or miss, Choicez was a disappointment but breakfast as Calypso and the Jerk Hut were so good!! The star of the entire week was the Tuesday night Street Fair, a Jamaica BBQ with several different grills, buffet and drink stations. The pools were beautiful, clean, and never felt crowded. The entertainment staff keep everyone entertained. Drinks are good and the pool staff keeps them coming. Beach is beautiful but on the smaller side with plenty of shade for lounging. Overall this is an excellent resort for families, beautiful design but some age is showing, but the staff, location, and vibes make this worth it!!

JAW 314

The location is close to the Sangster Airport. The place is beautifully manicured with the flora of Jamaica. The staff, now they make this resort very special and made it a 5 star review. From Ms. Belle at the pool towel kiosk. Demaine and Amaia at Choicez for breakfast. Talila front desk. And manager Russell and Senior manager Dezreen to top it off. To be honest every one of the people working here are very humble and professional. Helpful as best they can. We saw them polish every single bulb on the hallway at the Rose hall building, which is why that hallway is spotless! We had an incident in which the door wont open with our keycard, we were told it will be solved by the time we get back for dinner. It didnt and we had to wait in the hallways where my kids were so tired they were started to sleep on the hallway. (Video) But both Russell and Dezreen were great to make up for our bad experience. We would like to thank the staffs. Ok back to it, the beach is beautiful plenty of shades. Would highly recommend this place for the service and amenities.

Trayia J

Long story short, there are better resorts to stay at in Jamaica. I have stayed at other Hyatt locations and have had a far better experience at the others ones. There are roaches. I had to move rooms because of it. If you are not white you will not be treated with respect. Example: went to the street food festival tonight, my table was given to the white guests by the manager Roberto and I was placed in the back. I’m tempted to cancel my Hyatt card over this I’m so upset. This man lied straight to my face saying that they needed it because they had more guest when all of the tables are the same size. The housekeeping in my new room was terrible because who doesn’t restock the towels???? I went through so much during my stay that I cannot wait to leave. This is suppose to be paradise but if you ask me it’s more like hell. Only positive: Julia is the best!

Ava Sadat

My family and I recently stayed at this resort, and I can confidently say it was the best resort experience we've ever had. From the moment we arrived, every staff member we encountered was incredibly friendly, welcoming, and always eager to help with anything we needed. Their warmth truly made our stay feel special. One standout was Israil, one of the chefs working at the buffet. He consistently went above and beyond to make us feel cared for, offering exceptional service with genuine kindness. His friendly demeanor and personal attention added an extra touch that made our dining experience memorable every single day. The resort itself was beautiful, clean, and well-maintained, with a relaxing atmosphere and plenty of activities for all ages. It was clear that the staff took great pride in making sure guests were happy and comfortable. I can’t recommend this resort enough. We left feeling refreshed, happy, and already talking about coming back. Huge thanks to everyone there for making our stay so enjoyable

Olajire JORDAN

It was a memorable experience. This hotel has about 7 dining restaurant and 2 sections of accommodation - Family and Adult only section. The Food, Drinks and Jerk Chicken spot was awesome 👌. I'll definitely visit here again

Sydney

We had our honeymoon here and had a wonderful experience. Other than the room not being ready when we checked in and having to wait for an hour and a half, the service was great. Our butlers Kenton and Betty were truly fantastic - so kind, helpful, and accommodating!! And Kadesha is so so sweet and lovely. The food was delicious at every restaurant and the Piano Lounge has the best drinks :) Give our regards to Blaze!! He was the life of the party and our favorite entertainer! We will definitely be recommending this place to others 😊

Roxene Dawkins

This hotel exceeded my expectations in every way! The adults-only, all-inclusive resort offered luxurious amenities, stunning ocean views, and impeccable service. The rooms were elegant and spacious, and the staff went above and beyond to make our stay unforgettable. The dining options were incredible, with gourmet meals and top-shelf drinks. The beach was pristine, and the pool area was perfect for relaxation. I would highly recommend Secrets Wild Orchid to anyone looking for a romantic and luxurious getaway in Jamaica.

Angail Wiley

Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us. I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already! It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone. Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!

Janell Walker, REALTOR (Your Favorite Agent)

Brandon, at the front desk, was a super star. The resort was well kept and gorgeous. The rooms were also well kept and well stocked (although a heavy, heavy mildew smell was present). I’d stay again. Close to the airport and the food was amazing also!

CARLOS RODRIGUEZ

I stayed at the Secrets Wild Orchid Montego Bay expecting a luxury experience, but it was the opposite. From the first moment, the customer service was terrible. The staff is rude, unprofessional and in several cases directly mistreats guests. I've never felt so badly cared for in a hotel. The pool, which is supposedly one of the main attractions, was dirty all the time. I never saw it cleaned, the water was cloudy and it was suspicious to use it. In addition, the food leaves a lot to be desired: low quality ingredients, little variety and poorly prepared dishes. It is definitely not up to what they charge or what they promise. This place is not worth what it costs. There are many other better options in Jamaica. I don't recommend it and I definitely won't come back.

Erin Harris

Good things: water was beautiful, the room was good. The food was really good (when the restaurants were open) the kettle drum show was excellent! Bad things: the staff made if very clear they do NOT LIKE tourists. In fact we caught the staff a few different times making fun of people, it got so bad my husband actually called them out on it. The shops are rarely open if ever. And your never sure which restaurant was open because every night one of them is closed. But if you do get to eat the food is really good, the buffet was excellent. Don't bother bringing a lot of tip money because the staff could really care less about tips. The resort itself needs some work as well, Secrets has really gone downhill. Jamaica is definitely not what it used to be (was there 18 years ago)will never go back.

Bre Ana David

Update: I called Hyatt corporate and told them about my experience as well. A manager has YET to reach out to me. They don’t care. The resort is nice but the rooms are dirty. When I arrived in my room was not cleaned properly. There was sand on the floor. The room smelled beyond what was expected just for humidity. They had to come and actually clean the room. They never cleaned under the sink. It seemed. Whenever I request to have my room cleaned, they do the bare minimum. I found mold behind one of the sinks. they also do not properly clean out the glass cups. also, my pillowcases smelled like wet dog And I found blood on one of them. If I were to stay at secrets again, I would try wild orchid. But I don’t know if it’s any better.

Joyce N.

Secrets St. James was a good time! We were there to celebrate my sister's birthday. It had plenty of activities and fun in the sun. The check-in and checkout process needs major improvement, as the wait times are ridiculous. The food at the buffet was decent. Room service was clutch with the exception of one order in which I was given "old" chicken wings and fries that seemed to have been sitting for a while before being served to me. Naomi at the Secrets Spa gave an incredible massage experience! Ricky Ricardo at the spa was also very helpful with the hydro experience after my massage. We had a phenomenal time at Altitude Rooftop Restaurant on my sister's birthday. The staff were very accommodating and the food was good. Overall, I would consider returning to Secrets St. James.

Kevin Borden

On vacation there April 13, 2025. Overall, the resort is a very nice place. If you are going there to vacation couple things, the beaches are small. Cannot do a lot of walking. The sit down restaurants give yourself at least an hour and a half. The buffet is awesome. The staff was polite, except the Hotel maids were not over the talkative. The pools and pool bars were very nice. Bartenders were very pleasant. Activities around the pool were nice. The entertainment was pretty much the same thing every night. A little variation, but not a lot. But like I said overall, very nice resort I would go there again.

Austin Sudnik

I stayed at the beautiful Secrets Resort in Montego Bay,(February 1st-12th) Jamaica, and overall, I had a great experience. The resort itself was stunning, and the staff truly made the trip memorable. Employees like Ashtone, Ashekee, Renado, Clive, Hidi, Regina, and Sharifa from UVC went above and beyond to make our stay welcoming and hospitable. Their kindness and dedication really stood out and added to the enjoyment of our trip. However, one disappointing aspect of our stay was the way the resort handled its own rules. We specifically chose Secrets because of policies like no smoking except in designated areas and no loud music in shared spaces like the pool area—rules that were important to us for a relaxing and enjoyable experience. Unfortunately, it seemed that these rules were loosely enforced, and in some cases, easily bypassed by guests paying staff to look the other way. It was frustrating to see that, despite paying a premium for a resort that promoted these guidelines, they weren’t consistently upheld. Some staff members appeared unaware of the rules, while others turned a blind eye when incentivized. While we still had a great stay, it was disappointing that Secrets prioritized catering to those who disregarded the rules rather than ensuring a consistent experience for all guests. I hope the resort takes more responsibility in enforcing its policies moving forward to maintain the high standards it promotes.

K H. Loper

We received excellent service at this resort. The customer service is outstanding 10 out of 10. We had the butler service and we also ran into some really great waiters. One of the best was Donatello at altitude restaurant and at breathless breakfast buffet so awesome. We will be back just for Donatello and our great Butler service Raynard and Craig also so caring! We are grateful we booked here…. The blue Mountain restaurant has authentic Jamaican food, and it was amazing as well

William Garner

Rooms are showing their age. Scratches, dents, mold etc. rooms are not cleaned well at all. Could still see rings on the coffee table after cleaning. Tub and faucet were all filthy. Maintenance problems persisted the whole week of our stay. Fuses blowing, jacuzzi not working, air conditioning not cooling, stuck doors and on and on. One day we were asked to leave the room for six hours do they could fix the jacuzzi tub and next day it was broke again. The sliding door has no handles on the outside so you cannot close the door if you are on the deck. The closet has no light so you cannot see anything. The drawer in the closet bangs on the door every time you open it. The lights are a joke to try to figure out. Bartenders are rude and cannot make any drink that is not some pre made frozen concoction. Front desk useless. Called for towels three times never got any had to go to the pool. Butler service was a joke! There is no service never heard from this guy until he wanted a tip at the end of the week. Restaurants and lounges are not air conditioned making them uncomfortable and you are prey for mosquitoes. Beach is quite a hike and most of the chairs are very uncomfortable. This hotel was only at at 30% occupancy when we stayed, I cannot even imagine it at peak season. Very disappointing experience.

Heather Washington

This resort is so beautiful! The staff are very attentive and friendly, they work so hard to make sure that you are having a good time and are very friendly, all of the food from room service,the buffet and the various restaurants were delicious. We had a balcony room, it is very spacious and clean. There is a huge TV, a stocked fridge with various drinks that are free, and you get a bottle of champagne to enjoy. If you are planning a vacation to Montego Bay, I highly recommend.

Tanisha

I planned this trip for my daughter's 25th birthday. I chose the Xhale club package. When we arrived at the resort we were told that our room was not ready - which was not an issue because we were early and it was not check in time. We were able to enjoy the restaurant by the pool to pass the time. When check in time came we went back to the desk to check in only to be told that our room was still not ready due to there being a mechanical issue and our room was being downgraded and not only that - the downgraded room was not ready. When I asked when the room would be ready, I was told "it'll be ready when the cleaner gets there". We sat for another hour before we got into the room. We stayed in the downgraded room for 2 nights and due to this inconvenience I was promised by the manager that I would be refunded $200.00. Our vacation was 5/4/25 - 5/9/25 it is now the middle of June and I still have NOT received my refund. It's unfortunate because I had hope to return to the resort with a group of 8 ladies next year because overall we had a good time and my daughter enjoyed her birthday, and I was also impressed at how the manager handled the issue at the time, but unfortunately, he did NOT keep his word. I would hate to have this experience again, so we'll look into staying at other resorts.

R

Donatello was the first waiter we met. His smile was contagious! He provided us with the best service. He was positive and professional at all times. We enjoyed meeting him ! He made us laugh , we just enjoyed his company. Also we enjoyed meeting Theresa. She was always happy and professional. Donna from the spa was also someone to recognize for her encouraging words. The staff at the Breathless , Montego Bay was definitely a reason to go back !

KimMarie Polemeni

Our first Sandals experience and first time in Montego Bay. We enjoyed ourselves tremendously.From the moment we arrived everything went smoothly.We had the butler elite suite overlooking the ocean, the room was very clean and comfortable. Our butlers were so gracious and accommodating, they helped make our time spent efficiently. Our special occasion was acknowledged and celebrated. the beach and water was clean and not crowded. The grounds are sprawling and immaculately maintained. The cuisine, music and culture so fantastic, enjoyed every meal especially the Jamaican cuisine. Overall the warmth and hospitality of the staff, and the entertainment every evening was delightful.

Nancy Rumschlag

Our recent stay at Sandals Montego Bay was nothing short of perfection. From the moment we arrived, we were greeted with warm smiles and the kind of genuine hospitality that immediately sets the tone for a dream vacation. This resort truly captures the essence of luxury and relaxation, and it’s the people who make it extraordinary—especially the outstanding management team and dedicated staff. The entire property is stunning with crystal-clear waters and lush, tropical landscaping. The rooms are modern, impeccably clean, and thoughtfully designed with breathtaking ocean views and private tranquility. But what makes Sandals Montego Bay truly exceptional is the customer service. The staff are attentive without being intrusive, always anticipating your needs before you even realize them. Every team member, from the bartenders to the beach attendants, treats you like family. A special thank-you to the management team; Mr. Elliott, Latoya, Kelsey, and the individual (my apologies for missing her name) in the concierge lobby, (5/31 morning) who made the checkout process successful. They were not only visible and accessible throughout the resort, but also genuinely committed to guest satisfaction. When we had a small request it was handled immediately; proof of how seriously they take their commitment to excellence. The dining options were equally impressive. From the gourmet cuisine at Butch’s Steak & Seafood (Mitch gave us the best dining experience on our last night) to the casual beachside vibe at Mariner Seaside Grill, every meal was delicious, fresh, and beautifully presented. Sandals Montego Bay exceeded our expectations in every way. It’s not just the location or the amenities that make it special—it’s the people who go above and beyond to make every guest feel valued and cared for. We already booked our next visit with the Sandals family and can’t recommend it enough for couples or friends looking for a truly unforgettable getaway.

Fabiana Castle

This place is amazing! There is so much to do; you must hire a butler to help you with all your meals, travel arrangements, excursions, and so forth. They use WhatsApp and you can text them with anything you need including meal orders and restaurant reservations. Choose a private pool so you can have more privacy. Some excursions are kind of sketchy, so do your research. The only annoying thing about going there is the amount of tips you have to give. Everyone wants a tip and you may end up tipping away another vacation. There more excursions you book, the more you tip. The resort needs a little TLC but overall is pretty good. What makes it better is the butler service, food and atmosphere. Some of the restaurants, you must make reservations to be able to join. A great place to go on your honeymoon. Take advantage of the gentleman that takes pictures. He charges a fee but it was worth it.

Bonnie Chancellor

We thoroughly enjoyed our 5 days there for a family wedding. Our first stay at an all-inclusive & it was excellent. A friendly employee was always there, food & drinks were wonderful at every location. Our room was clean & comfortable thanks to Pauline. She deserves a promotion.

William

If you’re dreaming of serenity, peace and quiet on a beach, with great food, you’re at the wrong place. Our room, which was the 2nd most expensive, had a huge pink blob in the middle of the floor. Feel like taking a nap during the day? Nope. Someone was double construction work on the floor above us with a jackhammer in the middle of the day. Feel like having a quiet time on the beach? Nope. There were at least 4 different resort people who asked us if we wanted our photos taken, then about 2 more who wanted to pamper us, for a pretty penny of course. Feel like having a nice steak dinner? Nope. Still chewing on my steak for the past month. How about a peaceful breakfast? Nope. We, together with the other 20 folk waiting to be served, were caught in a yelling match between the servers and cooks. Overall, I would go anywhere else. The resort is rundown, it’s a constant battle to avoid the sales pitches all day long, the food was horrible, you will pray you were at an ihop. Customer service is very bad, they will literally ignore you. Take your hard earned money anywhere else.