Alex Grow

My stay was in 2022 but I can’t wait to return. The staff was all great when we stayed. The pools and swim up bar were great. I loved the random stray cats and how friendly they were. We went for our honeymoon and had a bottle of champagne and chocolate covered strawberries waiting in the room. The views were great. All the food was amazing and they made it so easy to make reservations for the restaurants. Comparing this one to the all inclusive I just stayed at in Cancun, I would come back here every time over Cancun.

Sara Dev

I booked this resort because of the positive experiences I have had with Hilton properties, but unfortunately I think this property fell short on our expectations. Like many others have said, beware of the Playa Collection staff. They will try to approach you upon arrival to convince you to to attend a meeting the next day. If you manage to avoid them, they also stop people all day in the lobby, at the top of the main stairs, and even when you're relaxing on the beach. They are not forthcoming about what they are trying to talk to you about and overall it's frustrating to spend your vacation dodging sales pitches. The customer service on the resort is not consistent and for the most part it's below average. The breakfast buffet workers, the waitress at Mangoes, the Coffee Shop staff, and a few of the bartenders are amazing, but overall most of the staff we encountered were uninterested in serving and some were quite rude (refusing to make drinks that are on the menu and shoving tips into pockets without a thank you were my personal experiences). One day we returned to our room at 4 pm to start showering and getting ready for dinner only to find our beds still unmade (not a huge deal but you do pay and tip for daily housekeeping), wet towels still on the floor, and the room still sandy. Interestingly our fridge had been restocked so I'm not really sure why housekeeping came in to do that and then left, but I ended up just going down to the desk and asking for clean towels and dealing with the sand. On our final night, we attempted to go to the Seaside Grill for dinner around 6 pm. We were told that they weren't accepting anyone onto the waiting list as they were too busy and we would need to find somewhere else to dine. The Rum Factory was closed (there was no sign about this), so our only options for dinner were the buffet or Moonstone. I'm not sure the system of not accepting reservations is practical for a resort with only a few dining options, especially if restaurants are going to be closed without warning. We ended up eating at Moonstone and it was fine, but there was a private event next to the restaurant blasting music that was distracting and made it hard to hear. Positives: On both arrival and departure, the bellhops were helpful and friendly. They provided cold towels and a rum punch and took great care of our luggage. The exterior of this resort is beautiful and the groundskeeping staff take impeccable care of the property. The beach is great for swimming and the pools are very clean. Overall the food is good. The Jerk Hut and The Rum Factory were highlights for us, and the patties and sandwiches from the Coffee Shop are great as well. The beds are quite comfortable, though if you are light sensitive I would recommend bringing an eye mask as their is a very bright flashing light in the rooms. We were up around 8 and didn't have any problems finding spots on the beach but it did fill up before 10 so I would recommend going down early if you can. It was our first time in Jamaica and we had a nice vacation, but our issues with the resort make me inclined to stay elsewhere on our next visit.

Chaun M

My family and I spent a week at the resort and had an incredible time! From the moment we arrived we were greeted by the bellman and then immediately by the staff who offered us an amazing rum punch. We were brought to the Diamond members check in and received phenomenal service by the young lady that helped us check in. Our room was not ready immediately so we were offered to grab a bite to eat. We received a phone call about an hour after check in that our room was ready. They had it decorated beautifully with birthday decorations for my husband’s birthday. The reason for the 4 stars is because of the food at the resort. It’s definitely edible, but it’s not the most flavorful. Our favorite were the freshly made omelettes at breakfast and the chicken from the jerk hut. The beef patties from mangoes wasn’t bad either! Rhonda over at the bar needs a raise! She was making the best drinks and brought all the vibes. We loved Rhonda during our stay and always made sure to see her at night time. The pools were very nice and we enjoyed the lazy river and water slides. Overall our stay was very pleasant and we would recommend others time stay at this property!

Siedah McCrea

My fiance and I stood at this resort for a wedding and the experience was amazing! The staff was just so caring and helpful. The resort itself was clean and had so much to offer. I couldn’t stop talking about this vacation! I would like to thank each and every staff member at this resort for their hard work, kind hearts and diligence. You made our vacation very memorable and we will be back!

Nahian Nusrat

Great hotel- food was good, view was awesome from the front and back of the hotel, very clean and highly maintained property. Access to everything was smooth. Check in and check out was easy. Staff are very polite and sweet. When you ask for help, they really try to help. Spa was great but little expensive. Minor issues- the entertainments within the property could be more fun but it was a little slow and boring. Every night the shows and songs were more focused on Jamaican culture. So we were not familiar with the songs or shows. The options for meat in the buffet could more. It was only one or 2 meat dish.

Della Ludwig

Pools are freezing and are unusable which is super disappointing! The buildings tower over all the pools and they are not heated so they are super cold (and we are from MN)! Ocean is way warmer...Beach area is nice but there was quite a bit of seaweed right now. Rooms are nice with great balconies and food is good, especially the steak house, but the butler service always gets served first - including bars and restaurants, which gets annoying. We would go immediately at 6pm every night to the restaurants and put on the wait-list (we couldn't make a 'reservation' because we didn't have butler service, but then we would still have to wait 2-2.5 hours to be seated. Most nights we weren't done eating until well after 10pm. :( Sentry building is lively building. Entertainment is outside this building until 10pm and music is blaring by 8.30am. it is also outside the entertainment pool. If you want peace and quiet, you don't want this building. This building does have the breakfast and lunch buffet, the swim up pool bar, the Italian, Jamaican-Mex restaurant, & the pool grill. There are lots of steps at this resort especially between buildings! Luckily, workers are very polite and friendly!

Bukky Ayo

This resort was a total disappointment. We had a party of 8 in 3 -2bedroom suites that came with a butler. The rooms were extremely outdated and smelled so bad. My suite was moldy and after the manager came to check it out, he agreed but then proceeded to tell me i would have to spend one more night in the room before they could switch our rooms. After spending the night in the room, i woke up congested with stuffy nose.We spoke to the front desk to get different rooms and we were promised new rooms. After so many hours of waiting, the manager told us they could no longer accommodate us with new rooms even though the resort was practically empty. They agreed that the rooms were bad but nothing they could do about it. Also our butler made us really late dinner reservations even after telling them when we checked in that the time wouldn't work because we have kids in our party. They kept telling us there was nothing that could be done. How difficult is it to change a dinner reservation to an earlier time? Or why would you assume that kids will want to eat dinner at 8:30pm every night? Especially because they made the reservation without talking to us first. What was supposed to be a memorable trip for my grieving family turned into vacation from hell. We had a kitchen in our suite with zero amenities. No utensils, plates etc. The drinks in our fridge were never restocked. Food options are extremely limited The staff are terrible I would give this resort negative stars if possible. I have been to quite a number of resorts and this is by far my absolute worst experience ever. Juliet Kerr-Gray and Andrew Bryan are the worst managers in the history of managing anything. They kept repeating our issues to us rather than trying to offer sensible solutions. Spent over 5 hours with these people and nothing got resolved. All we kept hearing was that they "understood". Absolute trash human beings.

Laura Ilsley

Overall our stay was wonderful. The staff were pleasant and helpful. In regard to food, the buffet is a solid go to for meals, or Waves for a fine dining experience. Make sure you book ahead for Pierside and prepare for an entertaining hibachi show on the ocean. I have allergies (dairy and gluten) and there were not any dessert options for me… instead I usually enjoyed fresh fruit. If you have allergies, ask for accommodation and they will assist just be sure to provide them enough time to prepare. Location is super close to Rose Hall Great House. Hop in a taxi and leave the resort, the Hip Strip is 20 min away. Shout out to a few who made our stay really special, Alexia at the Coffee Shop, Daniella at the photo booth, and Dwight and Aubrey at Waves/Crickets. Thank you for everything. 🙏

Sandi Shea

We booked our week long vacation directly with the resort after reading so many amazing reviews on the facilities, food, and service. Unfortunately, we did not have the same experiences. Good: - [ ] The entire staff was amazing, welcoming and very attentive. - [ ] Our upgraded room was very spacious with multiple seating options. - [ ] Bathroom had a magnifying mirror - great! - [ ] The view was spectacular. - [ ] The cleaning team was great. Bad: - [ ] Linens were very scratchy and smelled of bleach - [ ] The room did not have a full length mirror - very odd - [ ] Hot waster was very slow to get to the room - sometime 5 minutes or more - [ ] The food was ok - nothing outstanding - [ ] Beach wasn’t maintained - lots of trash around Ugly: - [ ] Our room was always ice cold! Thermostat set to 80 degrees; room temperature ran between 64 and 66 degrees. Called many times to have it looked at- nothing changed. After meeting several others at the resort they had the same experience. - [ ] Shower leaked all over the floor, need to use rolled towels to keep floor dry and be safe - [ ] And then there was the construction that started late and ran into the wee hours of the night - made multiple complaints and suggestions regarding an end time for the workers

Brendan Malloy

We had a great time here over Christmas week! It is very kid friendly which was perfect for our three year old. Rooms were nice but we didn't spend a lot of time in it with the beach and the pool locations. All staff we encountered was very friendly and accommodating. The food was very good especially for an all-inclusive. Place got very quiet after 9:30 which was great for us at this time in our lives! Can't say enough good things about our experience here.

Sandeep Patel

Amazing experience. I have been to the property multiple times through the years. Natalya the manager made sure we had a wonderful experience. I brought my office staff with me to experience this beautiful resort and everyone made them feel like royalty. Jamaican food and hospitality were much appreciated. Until next time!

Ari sotiriades

I had a perfect vacation at Hyatt Ziva Rose Hall! Staying at Hyatt Ziva Rose Hall in Montego Bay was hands down one of the best vacation experiences I’ve ever had. From the moment I arrived, I felt like I had stepped into a tropical paradise. The resort is absolutely stunning, with beautifully maintained grounds, crystal-clear water, and the softest white sand beach. One of my favorite things about this resort was the incredible variety of dining options. With 16 different restaurants and bars, I never got bored of the food. Whether I was enjoying fresh seafood by the beach or a pizza at the Italian restaurant, each option was so delicious. The pools were another highlight—one for relaxation and another with a swim-up bar for fun and entertainment. The all-inclusive water-sports were the cherry on top. I went paddle boarding and sailing! The staff was phenomenal and made sure I was satisfied my entire stay. The room were super Luxurious and modern. My ocean-view suite was perfect! If you’re looking for the best all-inclusive resort in Montego Bay, Hyatt Ziva Rose Hall definitely has it all. I cannot wait to come back again soon.

Allyson Zupin

I can't express how much we LOVED this place! Let me start with Toni D, she helped us the last two days of our 4 day stay and we wish we would have found her day 1!!! She was sweet and engaging as well as helpful and attentive!!! Seriously watching her I was in awe! She ran around and not only took care of us but so many others, also picking up so much garbage and dishes left everywhere by the "spring break" crowd! She was constantly doing things that exemplified service from the heart and she always always had a smile on her face!

Gabriela Peach

I can’t recommend it enough. Had been to Jamaica before and it was my dream to stay at this hotel. It did not disappoint. Absolutely gorgeous, the food is incredible (international restaurant had amazing scallops and the asian had a delicious shrimp), the hotel is just amazing, there is a private beach (like most hotels in Jamaica) and it is just beautiful. To top it off, they gave us a late check out until 5pm because our flight is at 11pm. Stay at this hotel ♥️

Joyce Anderson

I stayed on the adults only side rooms could use a little bit more attention to detail as far as cleaning. For example light switches in entryways could use wiping. Overall a really really nice hotel staff and experience. Pay for a ocean view however could not see the ocean because of the palm trees they were not able to relocate me to another room Kennetta was very helpful

Cody Miller

wouldn’t in good faith recommend this location to anyone. As soon as we arrived we were told they overbooked and separated the two rooms we booked into separate buildings. The staff was incredibly uninviting upon our arrival. After a short time we got to our room which was very poorly constructed. We called 3 times for a simple tub stopper and never received it. The room service out neighbors ordered is still outside of their door over 48 hours later. It’s not all bad as the location is beautiful. It’s hard to get past how rude the staff has been and how bad the food has been. The children’s side of the resort is much nicer. I would definitely recommend that to someone, but not the adult only side. We spent a lot of our hard earned money for this vacation and we’re definitely disappointed. As of yesterday our light in the bathroom turned into a strobe light and has yet to be fixed. Please stay here at your own risk, and if you do I hope your stay is much better than ours.

Edward Morales

This all inclusive hotel is amazing. My wife and I truly enjoyed ourselves. The breakfast,lunch and dinner buffet was amazing. Everything you eat is cooked with fresh ingredients. All the employees truly go out their way to make sure you have an experience you would never forget.

James McInerney

We booked this vacation for our family to ring in the new year. We have been to all inclusive resorts before, but this was our first time at a Hyatt all inclusive and thought the food was really good and the drinks exceptional. The female wait staff was not the most friendly, however and would seem annoyed at times. Our rooms were well stocked and always clean. The restaurants had a good variety to choose from off the menu. There were extra charges for higher cuts of meat and fish which we didn't order. The nightly entertainment was good. Pool was clean and the drinks at the pool bar were good. They offered VIP options for New Years Eve for an additional $100/pp which we thought was a bit excessive. The resort itself was not cheap so charging extra money for food and drinks on the holiday was not necessary in our opinion. All guests should have had the ability to eat and drink that night without extra charges. All inclusive should mean all inclusive. We would consider going back again however.

Ed Schulte

We had a wonderful time at this resort, the spa was by far my favorite. We recommend Sharon and Tat for a wonderful massage and scrub. Food was very good, especially the Petite Paris, De Rosa and the Jerk Shack. Our only complaint was the Playa Resorts sales team constantly pushing to do the presentation to join club. I don’t want to be constantly sold while trying to relax on vacation.

Kara Lanctot

We has the most amazing 3 days at the Hyatt Zilara Rose! From the moment we got off the shuttle ("welcome home" the 1st person who saw us said) until we boarded to sadly return to the other home every single employee treated us like they were so absolutely happy to see us, wow! Even the landscape workers behind bushes who could have easily continued to work. Little by little the stress started to leave us as we were so pampered! We managed to fit in every single restaurant on the properties (adult and family sides) and we were never disappointed. The rooms were regal and the views stunning. This hotel has hospitality down! So impressed and touched, thank you for a fabulous time!!

Allan Gimenes

The worst service ever. This is a all inclusive hotel that has only 1 person to take care of the entire beach. We were able to order only 1 drink and had to walk to the bar to get more. We had to wait 2 hours for a table for dinner, they give you a pager, but even with that we noticed the people that arrived after us were sitting before us, not sure if they bribed the hostess. There were no bath towels in our bathroom, we asked the amenities and it took 1 hour to deliver. The mattress had a deep sag and killed our backs.

claire robinson

Luxurious Stay at Wild Orchid Secrets, Jamaica We stayed at the Wild Orchid Secrets Hotel in Jamaica this past January, and it was an absolutely luxurious experience. We upgraded our room to stay in the exclusive block with a private beach area, and it was worth every penny. The room was stunning, featuring a hot tub on the balcony, a service hatch for room service, and even a pillow menu for added comfort. It felt like true indulgence. The concierge and service in the exclusive block were excellent, though the food options in this area were a bit limited. That said, we had access to the main restaurants, which offered a fantastic variety of cuisines and consistently delicious food. The entire complex was beautifully maintained, with lush grounds and a relaxing atmosphere. The evening entertainment was excellent and very professional, with a great variety of shows and performances that added to the vibrant atmosphere of the resort. One slight downside was the gratuity system. While we prepaid gratuities, we noticed that those tipping with cash at the bar often received priority service, which felt a bit off-putting. That aside, the service across the resort was generally top-notch. Overall, Wild Orchid Secrets provided an amazing experience. I’d recommend it to anyone looking for a beautiful, well-maintained resort with luxurious amenities, top-tier entertainment, and a wide range of dining options. We thoroughly enjoyed our stay.

M H

I was really looking forward to this holiday. Not a 5 star hotel. The service is not top tier, nor is the food. I personally would not return. This hotel did have me wondering, in what year did they receive their 5 star rating. Surely not in the last couple of years. The views are beautiful, and the grounds are well maintained. The beach is very clean, you have to get downstairs very early in the morning if you want a sun lounger, 6.30 am, no later. The drinks are a good selection, but the cocktails vary on taste, alcohol content, and temperature, depending on the bartender. The food was mainly tepid if not cold in temperature whilst your drinks would be warm. This location has a lot of potential, but the lack of service lets it down. Having to call for hand/towels, wash cloths 7 days out of 10, once the room had been tided became part of the holiday. If you are looking for comfortable, luxury and to relax, keep looking.

Trina Ferguson Simpson

We had a wonderful experience staying at secrets wild orchid. 11/29/2024 We stayed preferred in a swim up room. Room was spacious, clean, mini bar stayed stocked - our butlers were top notch ! From the moment we got off the shuttle bus - everything was perfect , we never had to wait to be seated or served , drinks were served to us wherever we were . We had a nice reserved area on the beach daily . We were not pressured to join their tiered membership . Can’t wait to go back

Vicky Fetters

Food is very low quality, drinks have very little alcohol. Rooms are very nice and staff is wonderful. There are nowhere near enough beach chairs and you have to get up quite early to reserve one of the few they have by the water or pool. The highlight is the staff, but if you are hoping for decent food, look elsewhere.

Jamie Hansberry

Great resort. Bed was comfortable and room was nice, but out curtains had issues opening and our phone handset didn't work. Other than those minor issues we really like our room. Our butlers were not attentive unlike our friend's butlers. Have wonderful service from O'Brien, Noble, Shadow, and Shalisha. They made our trip with their service. Housekeeping also did a great job.

Bryan Straley

I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.

Carol Burt

Impressive hotel if I say so myself. Adults only and not over packed with people. I have never stayed here before, so I am pleasantly surprised. It was a recommendation from the younger ones in our party. The balcony had a good size hot tub. In fact, all four of us fitted in. This could be set to our temperature settings to our comfort. There was also a chilling lounger, which was great for that lazy afternoon overlooking beautiful scenery. The only advice would be for management to update the rooms. It's the attention to detail that always gets that 5 star rating. The woodwork needs replacing or updating, especially the drawers, wardrobe doors, polishing the marble, etc. The overall appearance of the rooms is great. We had a junior suite, which was spacious enough for my friend and I. The view of the photos was sunrise and hence slightly overcast. The majority of the staff, actually all of them except one mmmm but it was dealt with appropriately. We're amazing, great customer service, and we were completely satisfied. Thank you to all the people, particularly the catering department, who addressed my needs. I felt over and beyond.

Sade Samuels

Small resort not much of a party vibe, plus I got food poisoning here. The room and view was beautiful but had to call room service to come back in to clean the toilet after I noticed a pee stain. Oh! And the shower had soap scum on it! Nonetheless, Everyone was pleasant. Not worth the $3,000 we spent. I’ve been to much better, will not be back.

terry borho

The resort was as presented online. Starting to show some signs of war and tear, but overall in good condition. Clean. Beds were extremely comfortable. Small and quiet on the Breathless side, more lively on the Secrets side. Most restaurants are over there as is the beach. A short walk to Breathless beach area but further to restaurants. A cart ride is available. Food was good and fresh. Staff was courteous and always helpful. If you are looking for a quiet laid back resort this is it!

Vilma Audiniene

We just returned from 10 days holiday from Secrets St James Montego Bay. Only one word to describe it- perfect! Beautiful resort, wonderful friendly people. Very clean. Food delicious and plentiful. We were staying in St James preferred club site in Butler suite. We had 2 amazing butlers Darwin and Tajae to look after us. They went far and beyond! Every single detail was taken care of. The minute we asked for something- it’s done. They made our holiday exceptional! It feels like we made friends for life. And I’m sure we will be back! ❤️❤️

Bobbi-Lynn Jennings

We just spent 7 night here for our honeymoon and absolutely loved everything about it. The place was so welcoming and all the workers were so nice and great to be around. The resort was kept so nice and can tell was well taken care of . The entertainment was spot on we enjoyed all what st James had to offer we will def come back

Jim Redpath

A Dream Vacation at Secrets St. James Montego Bay – Pure Paradise! I cannot say enough about the incredible experience we had at Secrets St. James Montego Bay! From the moment we arrived, we were welcomed with warm smiles, refreshing drinks, and the unmistakable charm of Jamaican hospitality. The resort itself is breathtaking—lush tropical landscapes, stunning ocean views, and luxurious accommodations that truly make you feel like royalty. Our suite was immaculate, with a breathtaking balcony view that made every sunrise and sunset a magical experience. The attention to detail in every aspect of the resort’s design and upkeep is beyond impressive. Now, let’s talk about the staff—the true heart and soul of Secrets St. James. Every single person we encountered went above and beyond to ensure our stay was nothing short of perfection. A very special shoutout to the entertainment team, who brought such energy, fun, and positivity to every activity. And to Trixie—you are an absolute star! Your vibrant personality, enthusiasm, and ability to make everyone feel welcome and included truly made our trip unforgettable. From the fantastic live music and poolside entertainment to the exhilarating beach games and themed nights, every moment was packed with fun and excitement. The food was phenomenal, with a variety of gourmet dining options that catered to every craving, and the drinks were always flowing, thanks to the amazing bartenders who kept the good vibes going. Secrets St. James is more than just a resort—it’s an experience, a paradise, and a place where memories are made that will last a lifetime. A huge thank you to all the incredible staff and entertainment team who made our stay so special. We will definitely be back! If you're looking for luxury, relaxation, and non-stop fun in the heart of Jamaica, this is the place to be!

The Enchanted Point

Everyone is there for the tips. The service is great but everyone is either trying to sell you a membership or as for a tip. It took 45 minutes just to check in because they want to wear you out so you will sign up for their expensive club membership. The resort is beautiful but it is in the middle of the ghetto so you are really just going to a nice hotel. EVERYTHING is expensive also. We needed a charging cable for our phone- 29.00. Most things aren't priced in the stores so they just enter what they want when you check out. I would never go back. Cancun is better but they try to get you into the membership thing also. The whole thing felt like a time-share seminar.

Rob Redmond

Rooms terribly outdated… room service is horrible(2 hrs) for a burger. Concierge rep was manipulating, we wanted to make reservations for the hibachi restaurant for a birthday party and concierge said the restaurant was booked, but she could get us a reservation if we attended their presentation to upgrade to their preferred plan. Which was a total scam. The concierge didn’t even attempt to make the reservation!!! Time to find another resort that’s more up to date with the rooms. The location of the resort is beautiful the rooms and everything else is mediocre at best!

Sportz Center Academy

I was there for Christmas. The butler and service was great. We were not told everything due to arriving late a missing orientation. The Christmas entertainment was awesome. The resort itself could use some upgrades. Our room was infested with mosquitoes and my husband and I left with bites over our entire bodies. There was a large crab that was at our door and invited himself in. I personally feel the rooms and my swim up pool could have been clean more. The birds would come in our pool and several small crabs and bugs pool. The food seemed small and routine, but the meal the butler had prepared on the last day was great. The drinks were delicious. The butler were very tentative to our anniversary the entire stay and was great. For an older resort the entertain and drinks were the best.

Amanda Lindo

For those of you wondering if a stay at Sandals is worth the hype/price point — it really is. My husband and I recently returned from a 1 week trip. This was our 3rd stay at a Sandals resort, and Montego Bay may be our new favorite. We were welcome by staff right in the airport and after a long day of travel we were so happy to only be a 5 min drive from the resort. Our room had a gorgeous ocean front view with a soaking tub on the balcony, and we watched the sunset from our room every evening. The beaches were kept immaculate. The food was fantastic and beyond our expectations. Each night we tried something new — Italian, French, Japanese, Jamaican, Indian, Thai, American. You name it, they had it. We definitely left a few pounds heavier than when we arrived! But what really sets Sandals apart is the kindness and professionalism of the staff. Everyone always says hello, stops for conversation, and is more than willing to assist with anything that you may need. It truly feels like you’re amongst family when you stay at one of these resorts. We cannot wait to come back soon!!

Serge Jerome Jr.

The staff was great. The staff was courteous and professional and a delight in every way. The food was absolutely delicious. The scenery was amazing. The hotels were cleaned constantly twice a day. The restaurants only stay open till 9, so that's something else to keep note of. There are grills that are open after night. However, those grills have a limited menu. It is very difficult to do any off resort activities because the resort is isolated. And you have to take a taxi. The resort will only allow you to take their recommended taxis, which are screened and vetted. So that's a good thing. However, they are 2 and 3 times more expensive than the local taxi. Everything you need that is not already at the hotel is at the Whitter Village so dont let anyone convince you to go anywhere further. The views on the beach were Amazing and the views from the hotel where amazing.I can't wait to come back.I had a great time.It was so relaxing so beautiful.

Greg Sciandra

I’ve stayed at nearly a dozen all-inclusive resorts, and Sandals Montego Bay was by far the most disappointing. Several aspects of the experience left a lot to be desired, starting with: 1. **Orientation**: While this may seem minor compared to other issues, the check-in process was frustrating. After arriving from the airport, there’s no personalized greeting, which you’d expect given the price of the stay. Instead, you're forced to wait for everyone to claim their bags if you're taking a shuttle. Once that’s done, you're herded into the concierge room, where you wait again as they get things in order. If you're lucky enough to have a room ready, you may be taken on a slow, unnecessary tour when most guests would prefer to head straight to their room after a long day of travel. Finally, you’ll need to wait again for your luggage to arrive. While this was irritating, it only set the stage for more issues to come. 2. **Service Quality**: While the maids, security staff, and groundskeepers were friendly, the service from the bartenders and waitstaff was disappointing. They seemed unhappy to serve, and at times, you almost felt like you were inconveniencing them by asking for food or drinks. I understand the pace of "island time," but waiting 15-25 minutes for a drink at multiple restaurants was excessive. 3. **Butch’s Steakhouse (Good Luck)**: Unless you're staying for more than six days, getting a reservation is nearly impossible. For those of us without butler service, reservations can’t be made in advance. When we checked in for a 4-night stay, we called to make a reservation, only to be told it was fully booked for the next seven days. We later found out that a couple who checked in after us with butler service had already secured a reservation. Additionally, the food across the resort was average at best, with a few exceptions. 4. **The Alcohol**: While my wife and I aren’t heavy drinkers, we do enjoy having cocktails during the day. At Sandals Montego Bay, we didn’t feel the typical effects of drinking throughout the day. We didn’t get the buzz you'd expect from all-day drinking, which was a bit surprising. 5. **The Beach Chair Situation(by far the worst**: The resort’s policy is that beach chairs are cleared off each evening, and it’s first-come, first-served at 6 a.m. for the following day. However, this is far from true. Each night, butlers go around and claim shaded spots, marking them with towels or personal items, essentially reserving them for the day. This results in a frustrating experience for anyone without butler service, as it’s almost impossible to secure a shaded spot on the beach, no matter what time you arrive. Even worse, many of these marked spots remain empty for hours, with no guests occupying them until late afternoon, if at all. What makes this even harder is they only have enough shaded huts on the beach to accommodate a very small portion of guest. On top of that, there is even less seating around the two small pools. I spoke with may other guests who said they complaining to the concierge about this issue, but they did nothing, offering blatant lies (happened when we spoke to the concierge also) that the butlers were not marking seats. It became clear that if you don’t pay for butler service, you’re treated as an afterthought. It is truly a shameful and disgraceful policy. Additionally, if you like a quiet mid-day nap on the beach, the noise from planes taking off directly above you starting around noon might disrupt your peace. To sum up, if you’re not willing or able to pay for butler service, you’ll be treated like a second-class guest. The resort doesn’t seem to prioritize those without extra perks, and it left a lasting negative impression. Side note: would love to know how many of these people leaving 5 star reviews had butlers, because most people without one on resort seem to have same opinions.

V Ji

5-Star Review for Sandals Montego Bay Our stay at Sandals Montego Bay was absolutely phenomenal, and a huge part of that was thanks to KIMBERLEE! From the moment we arrived, the resort’s breathtaking beauty and warm hospitality set the tone for an unforgettable vacation. We did encounter a couple of minor issues with our room, but Kimberlee went above and beyond to resolve everything quickly and seamlessly. Her attention to detail and genuine desire to ensure our comfort made all the difference. What truly set her apart was the effort she put into making my husbands birthday celebration extra special. From coordinating thoughtful surprises to ensuring every little detail was perfect. It’s rare to encounter someone who truly cares about creating such memorable experiences, and she exceeded every expectation. Sandals Montego Bay is a paradise in itself, with pristine beaches, delicious dining, and incredible staff, but Kimberlee’s kindness and dedication were the highlight of our trip. Highly recommend this resort. CLAY, from ground keeping was also very helpful and kind. TASHA from entertainment made effort to make our stay fun and enjoyable. Christopher's charm and warm welcome made this resort memorable. Thank you everyone!