Ms Vondra

I really enjoyed my stay here! We got the diamond package and the butler service was beyond exceptional! The rooms were nice and all of the activities were fun. The breakfast buffet was great but the room service food was okay at best. However, the restaurants around the resort definitely made up for the room service food. All of the people working on the resort were super friendly and were there to assist us whenever needed for whatever we wanted and the drinks were great as well. I will most definitely come back here again soon!

Elena Sutter

We stayed at this Hilton in March 2024. The property is nice. Our room was good, the food was ok. The coffee bar was great! I would give this hotel 5 stars if it wasn’t for this…. 1. Some of the (not all) hostels in the main restaurant were quite rude. 2. By 6 am all the prime beach chairs and the best chairs at the Lazy River were claimed. On the last day we finally saw that there is concierge service that will reserve beach chairs for you at 4 am. As Diamond members I would have thought this service should have been mentioned when we checked in. 3. We are not impressed with the snorkeling trip we bought in the hotel. It was full of loud music, tons of alcohol and terrible snorkeling.

Cindy singh

Went to Jamaica in April/May for the first time. I went with my husband for his birthday. We stay at the Hilton rose hall, and we had the best time ever. It was an all inclusive. We had no problem.Everything was on point. The staff was amazing. The place was clean and well maintained. The food was great. I will definitely visit again.

Mike Thompson

Really had a great time. The staff is great and the grounds are beautiful. Hotel is older but nicely renovated. Being a smaller hotel means almost never a wait for an elevator and the grounds never seemed crowded. Rooms are comfortable and clean although the bathroom was too small for the door to open all the way. The lazy river is great, beach is beautiful, water slides were fun, and never much wait at any of the bars. We were very impressed with the food. Make dinner reservations when you arrive.

Jeryl Mathew

Stayed here 4 nights during our trip to Jamaica. The buffet food was great and felt the food at the restaurants in the premises were okay. Staff was friendly including room service and spa was amazing (tip: look for deals). My kids (3 and 6) absolutely loved the water activities. The only problem I came across was the room which is extremely outdated including flush that doesn't work properly, peeled paint, rust etc. Overall an amazing stay with the exception of the room quality.

Brittany

This wasn't the best resort and it wasn't the worst. It was very quiet. Not enough entertainment. Would've liked more music or activities that's kid friendly. The room was dated but was nice and clean. The butler service could've been better. It's not like other resorts. The food was amazing but the service in the restaurants was terrible. Just a slow process. Our children loved the kids club. They did many activities and played. The attendant were very nice and friendly. They took and sent pictures with our girls. They were amazing.

Sue Lau

I was there with a larger group (with a total of 21 people). I felt that their service was lacking, when asking for room service or even towel service, it took them over an hour to get items to us. The restaurants were ok, the Jam Mex being the best. Although some of the restaurants had no reservation required, they told us that they had to take any reservations made through the butler service first. Overall, my kids had a good time because they were with friends, but don't know if I would stay there again. I will add that the staff was very friendly, it just came down to the length of time it took to get things, and the food options.

Guy Renna

Our recent stay at Jewel Grande of Montego Bay with a group of 14 family members ranging from ages 9 to 68 was a memorable adventure, but it came with its share of pros and cons. Positives: Friendly Staff: The resort staff were incredibly welcoming and accommodating. From the moment we arrived, their warmth and attentiveness made us feel right at home. They truly went above and beyond to make our stay enjoyable. Amazing Food: One of the standout features of our trip was the food. Every meal was a delight, with a variety of delicious options that pleased even the pickiest eaters in our group. Beautiful Beach: The beach was a highlight, offering stunning views and a perfect place to relax. Its beauty made for some great family photos and memorable moments. Negatives: Dated Facilities: The resort itself felt quite outdated. Many areas seemed in need of renovation and modernization, which was surprising given the cost of the trip. Limited Activities: We were disappointed by the lack of activities, both during the day and at night. There were few options for keeping everyone entertained, which was especially noticeable with a large group and a range of ages. Early Restaurant Closures: The restaurants closed quite early, at 9pm. This was inconvenient for those of us who prefer a later dining experience and limited our options for evening meals. Issues with Housekeeping: We encountered a troubling issue with the "Housekeeping Manager," Raymond. He was rude, arrogant, and seemed to be attempting to blame pre-existing damage on our guests. This situation was particularly frustrating and left a bad taste in our mouths for the remainder of the trip. While it was eventually resolved, the experience was disappointing and impacted our overall enjoyment. One of our rooms was only cleaned once in 8 days, even after multiple phone calls to the resort management. Overall, while the friendliness of the staff and the quality of the food were commendable, the dated accommodations, lack of activities, early restaurant hours, and unpleasant interaction with housekeeping didn’t quite justify the high cost of the trip. If you’re looking for a beautiful beach and excellent dining with top-notch service, this resort delivers. However, if you're seeking a more vibrant and modern resort experience with ample activities and a more professional approach to guest relations, you might want to consider other options.

Arlene Victoria Conrad

I thoroughly enjoyed my trip to this resort. The location was breathtaking, the water and the beaches were lovely. My family and I had a three-bedroom penthouse, which was lovely and had lots of space with each room having its own bathroom as well as a half bathroom in the living area. Each room had a lovely view, and was beautifully styled and comfortable. We had butlers for our stay who were helpful in guiding us to restaurant reservations for dinner as well as activities. The food was amazing! There were so many good things to eat and so many good restaurants and coffee bars to try. The spa and massage was wonderful, and they have a great gym. I recommend this space to anyone hoping to vacation in Jamaica.

Brian Hosford

Dilapidated, a Patchwork of Shoddy Maintenance and Service I cannot figure out how this place gets good reviews. Things were falling apart all over the resort, with little incentive for them to fix it. There was no preventive maintenance that I could see; they just waited for a customer to complain, and then they would haphazardly rig it to last a little longer. A case in point is our 6-year-old daughter getting trapped in a bathroom due to an aged and worn lock. They had no master key (lost it years ago, I was told) to locks that are ubiquitous throughout the resort. It took them over 30 minutes to get the door open. When I confronted the manager about this, he was so kind as to tell us it wasn't our daughter's fault. He couldn't admit it was their fault and barely apologized for the incident. This made us late for our dinner reservations, and we were told to try the other restaurants to check availability. My wife and I exploded on him, as their faulty maintenance made us late, and it was their responsibility to get us a new dinner reservation. It took over 10 minutes to get this through the manager's head! The place's attitude when something goes wrong is, "Yeah, that is bad, but what can you do?" You can see this attitude of poor maintenance in the pictures below. The noise at dinner from the speakers blaring music was ridiculous! We were trying to have dinner and couldn't hear each other because the music was blasting out of the speakers at ear-splitting levels. We were so glad to eat at La Bouchon and not have to hear the exceptionally loud music. The room smelled horrible when we arrived due to mold and disuse. The floors were disgusting! They had not been properly cleaned in probably weeks! Our feet were filthy black. We had to have housecleaning (Simone was awesome!) sweep, mop, and sweep to get the floors in walkable shape finally. There was mold and water stains growing as we stayed. The garbage disposal didn't work, the doors were constantly scraping against the floor, lights didn't work, light switches didn't work, doors and windows would not properly close. These are all signs of a lack of proper preventive maintenance. You could see this all over the resort, and talking to others, that they rely on customers to be their quality control. They refuse to fix anything until someone complains. Absolutely deplorable. The food quality and selection were good, the staff was mostly very friendly, the beach was nice, and the room air conditioners worked great! Our butlers were pretty good, and we appreciate Jordan and Chantell's efforts to accommodate our requests. The stairs are a pain! I don't know who designed this place, but the ease of getting around was not a priority.

John Z

Our stay at Hyatt Ziva Rose Hall was nothing short of spectacular! From the moment we arrived, the staff went above and beyond to make us feel welcome. We ask for a room upgrade and the staff was able to get us a upgrade to one of the deluxe rooms with private pool. Both rooms that we had were luxurious, spacious, and offered breathtaking views of the ocean. The resort’s amenities were top-notch. We enjoyed the variety of dining options, each offering delicious cuisine and exceptional service. The pools and beach area were pristine, providing the perfect spots to relax and unwind. Call out to the staff within the kids room. These staff were exceptional and make it a point to remember your kids names. We drop our son there, for what we thought would be a couple hours so we can have some alone time, and instead, he did not want to leave. He had so much fun, that he just wants to stay at the kids room all day every day. Additionally, the entertainment and activities were fantastic, making every day exciting with dancing, fire show and music. We can’t wait to return.

Tianna Etes

So glad I trusted my gut and ignored a few online reviews about the Hyatt Ziva—because this place was pure paradise! From the moment the doorman greeted me, I knew I’d made the right choice. The hotel itself is stunning, and the staff? Top-notch, always helpful and kind. They were accommodating to my little cousins who lived locally and wanted to hang out with me ! It was very kid friendly so it was perfect ! Whether I was lounging by the pool, relaxing in one of the gazebos with jaw-dropping views, or catching some oceanfront yoga at sunrise, it was bliss. And let’s not forget the Barefoot Jerk Hut—a must-visit for the jerk pork and festival that will have you coming back for more. Hyatt Ziva, you were a dream come true!

Jim Tompkins

Ziva is a happening place! Krystal is indeed a great check-in gal. She upgraded us and sent a special birthday gift to our room. Our room is spacious with a great ocean view. Air conditioning is only complaint It never gets below 73. But I think that is by design. Pools are great. Well taken care of. Food choices are way better than we expect from an all-inclusive. This is a great place We are totally enjoying our week here

Mary DeRaedt

The resort was nice, but the adult side was party central! If that is what you are looking for, its the place for you. The room was clean and nice but the last day the staff did not clean the room. The service staff appeared generally to be nice one minute and then absolutely ruse and unhelpful the next. With one refreshing exception!! Yanique was our waitress at the pool and on the beach in our cabana. She was prompt, fun, responsive, efficient and handled a few special request so amazingly that we felt taken care of and grateful. Yanique was wonderful. If you get a cabana, I highly recommend requesting her!!

Tanya Anderson

No air condition, outdated rooms, and poor customer service! My husband and I stayed at this hotel 8 years ago and had a wonderful experience. Unfortunately, those memories have been replaced with disappointment. We booked two rooms for a one week stay at the hotel and quickly discovered the air conditioning did not work. The rooms were humid and damp. The bedding was also damp and smelled like mildew. We contacted the front desk staff and asked for someone to check the ac units on day 1 to no avail. We followed up with a second call on Day 2 and 5 hours later at 11pm the engineering staff arrived, confirmed the ac unit did not work and offered a BOX FAN. I refused the fan and stated we would need alternate rooms, because the rooms were too warm and damp with a horrid smell. The night manager called to say they would find us alternate room then called back after midnight to say they didn't have anything. He reassured us we would be moved the very next morning. At 6pm the following day we still had not heard back from anyone so I went to the front desk to complain and was advised they had 2 rooms for us, but they had not been cleaned. We were asked to wait 1 hour and someone would call us to be moved. Five hours later (11pm) after 3 additional calls we were advised rooms were ready and the bellman would move us. One hour later he arrived and never said one word to us. He tossed our bags on the cart rode in the elevator with us and didn't speak, unloaded our bags, and left. We quickly discovered the ac in those rooms were also not working and the cleaning staff left a trash can in the bathroom that appeared to have feces on it. We couldn't wait to check out of the hotel. Horrible customer service, outdated rooms with stains on the floor, fans throughout the hotel hallways airing them out, lobby without air and humid. When I asked what was happening with the ac I was told "we are having ac opportunities" which is corporate speak for the ac units are not working. After all of that we were promised a credit on our account for the inconvenience and poor service we received. I have had to call them 5 times since we left and still no credit! If you want your vacation ruined stay here. We won't be back!

Migal Palmer

The oxtail at the Jamaican restaurant is the best food that I have had in Jamaica in a while. KENEVE you sort us out proper and absolutely convinced us to stay the night. The rooms were lovely, the entertainment was top tier, we don’t know the girl who plays the violin but she was absolutely captivating and if you are ever blessed with her playing, man it will be an experience. The staff definitely brought the vibes and we will definitely return.

Stacey WT

We had a wonderful four nights at this resort thanks to a work trip. Even tho the temperature in July was "warm" and the humidity high (and the AC not up to snuff just a couple of weeks after a devastating hurricane), sitting by the beach under an umbrella, taking a ride on a catamaran, dining in and al fresco, using the workout facility, was all delightful. The best part of the experience? By far the staff! Everyone was so kind and positive.

Martin Bryant

B++++++ The only problem was the ac needed to be fixed service was immaculate. The staff friendly, very helpful, and we are definitely going back next year. we had the spa treatment that was incredible, that experience was amazing A+++++++ the all-inclusive was A++++++. Family friendly and has a separate side for adults food was very good some thing was too spicy but hey we in Jamaica what did expect but the Jerk hut turned into my favorite snack place a must visit place!!!!! See ya next year, Ya Mon

Jacob Rosas

Up front: This is a second-hand Ritz and definitely shows it. 5-Star bones with 2-star maintenance and 2-star service. Spend your money elsewhere. The rooms hallways, carpets, and rooms are infested with mold that instead of fixing, is instead just caulked over and then masked with perfume machines. The mini bar in the room consists of 3 beers and stale sodas. Room: The water pressure in the shower is abysmal and you have about 2 degrees of play for a cold/warm shower before it's just scalding hot. For whatever reason, the AC is set on a motion sensor, so it's only cold-ish when you first set it but then shuts off if you leave or go to sleep. Service: Service was definitely slower than we expected, between waiting 10 minutes for a drink from the bar (which were always too sweet to drink and 75% alcohol) or waiting 2 hours for room service. Additionally, for every smiling employee we came across, there were 10 more that looked and acted as if we shouldn't have even showed up. I'm not sure if there's not a service elevator but we were constantly sharing elevators with workers carrying yard equipment or pushing large laundry trolleys. At some point they had caulked a portion of the pool tiles but didn't mark it off, so several in our group ended up with thick white caulk all over their clothes. Location: The beaches at the resort are beautiful. It's the one shining grace of our stay.

Samantha James

This hotel was INCREDIBLE, the food was exquisite, the staff was kind and funny. The rooms were stunning and comfortable. Love Leonardo and especially KENEVE at the front desk for making sure we had an amazing time. Kharsem the manager definitely aided us in staying longer than we planned to stay and we loved it. Also a big shout out to Adreene and her staff at the Urban eats restaurant, the Lobster was great and thanks for the birthday specialty treat for my cousins. See you lovely people again soon.

Larry Cole

We spent a-week at the resort. Everything was great. The room service took longer than expected. But once the food arrived it was good. My wife really enjoyed the jerk chicken person. Who would be in front of world cafe from 11:00 PM - 2:00 AM. You must try the buffet for breakfast and lunch at the world cafe (variety of foods). The pasta station for lunch is to die for. Also the Jamaican style food at Blue Mountain ( Braised Oxtails) was excellent. The staff was pleasant.

Sharon Michelle

We spent 3 nights/ 4 days at this resort. From the moment you get in property you are treated very well. Welcomed with champagne and a cold towel. We arrived before check in time so our room was not ready, but we still had access to all amenities. We changed right away and headed to the pool. The room we had at first had a slight issue that was out of the resorts control, but they were quick to move us to an even better room! Very pleased that they were quick to help. I wouldn’t recommend any drink with tequila as it did not taste like tequila at all, but if you stick to rum based drinks you will be okay. Overall had a wonderful stay and would definitely recommend to anyone who wants a nice relaxing getaway.

Ibre Durham

My husband and I had an amazing 7 Day vacation together at this resort! Food was amazing, entertainment was great, drinks strong and room was clean the entire stay. The views are to die for! We’ll be back for sure!

Jackie Densmore

This was our 9th trip to this resort We always stay on preferred side with butler service . It was twice the price ever since Hyatt took it over and it has gone downhill - No service what so ever , we will get your own towels , drinks, and get totally ignored even it you tip well which we do They didn't have alcohol like Malibu or coconut rum in stock, which is beyond ridiculous If you do not Deadbolt your door be prepared for people to walk in your room , there is a buzzer that they are suppose to ring however twice the person that stocks Mini bar has walked in on us twice while my wife was naked . NOT OK !!!!!! The food is bad half the stuff on the menus at the restaurant, they don’t have, room service is also disgusting. I mean like honestly gross If you’re celebrating an anniversary or birthday, they don’t do anything special like they used to. We had to remind them so they could put a ribbon on our door and decorate our room and draw baths , they couldn’t be bothered Hyatt has totally ruined this resort and scrapped all the employees that took care of the guest . It was so bad if it wasn’t for the beach we would have left early . Such a disappointment , it truly is so sad we had such beautiful memories here before

Brittany Dagostino

The resort was a very short drive from the airport, and also has a shuttle service for a very affordable price to/from the airport. As soon as we got on the resort’s property, the hospitality was over-the-top fantastic. We were greeted by the bellhop with cold towels for us to cool down with. While checking in, beverages were offered. Every staff member we had come across in the first 5 minutes were absolutely lovely. The room was beautiful and pristine, and very spacious. There was a bottle of champagne waiting for us upon entry! Daily housekeeping and nightly turn down service was a great touch. Also, the clothing steamer in the room was a plus! There was plenty of closet and drawer space. The mini bar was well stocked and replenished daily. We stayed for 4 days/3 nights. I’d say 99% of the staff we had come across was extremely hospitable and engaging. The resort itself was always kept and clean. The food was fresh and fantastic, and the service at the restaurants were always top notch. I was not drinking on vacation, and every time I asked for a non-alcoholic beverage they were always creative on what they made. This was a great treat. Night time entertainment, typically live music, was a nice touch to end each day! The only bad experience we had, which really wasn’t that big of a deal, was the woman who ran the water sports pavilion. She seemed to have 0 interest in what she was doing and it always felt like we were an inconvenience. Make sure to take the complimentary snorkel tour, it was so cool. One of the beaches also has schools of fish right on the shoreline that we spent most of our time at. The resort was the perfect balance of party and relaxation. It was quiet most of the day, but guests were still having a fun time. I was very glad it wasn’t loud and too party hard. We can’t wait to visit again! 9.3/10 experience

Rileny Jobin

I spent 4 days at Secret St. James, which also gave me access to other Secrets properties like Breathless. I loved the hotel's design, the cleanliness of the pools, and the service from each bartender, especially Junior, who always made an effort to bring a smile and craft a good drink for the hotel guests. However, the food was not the best. The buffet needs to ensure the correct temperature for cold cuts and cheeses, as well as for fruits. The food at the buffet did not have the best flavor nor was it kept in the best condition to remain fresh and healthy. Despite the hotel being beautiful, there was no air conditioning in the restaurants. The room maintained a temperature of 20 degrees Celsius, which was not low enough to cool the room properly. None of the bars had air conditioning, and the gym is very small and lacks air conditioning as well. The beach is lovely and private, with no bothersome vendors, which is wonderful. The night events are great with an amazing singers and games. A downside of each restaurant is that they require you to order all your food as soon as you sit down, and the waitstaff are often cold and impatient. This might be because they are tired from the heat inside the restaurants and bars. In conclusion, it is one of the best hotels I have enjoyed in Jamaica, but I would rate it 3 starts out of 5 due to the lack of air conditioning or proper ventilation in the interiors of the various areas.

Chris Frangione

My wife and I have been to several resorts in different locations and Secrets Montego Bay is the best in terms of service. The rooms and food quality are outstanding with beautiful blue water and a great beach located close to everything. The people who work there are unbelievably nice and go out of their way to help with anything you want. We literally stayed at Secrets through the hurricane with little to no disruptions other than the day of the hurricane. Pool bar is great and they always have something good going on at night. We certainly will be returning to this resort again for our next trip!

Nicole Rogers

We celebrated our anniversary here and it was a great experience. It was our first time visiting Jamaica! The view from our room was amazing. The staff was very attentive and nice. Overall, it's a wonderful vibe.

Christopher Christie

Beautiful resort. 4 stars for the room because while it was comfortable and adequately roomy, they could use a bit of refurbishing. That being said, if you plan to spend a lot of time in the room, maybe Jamaica isn't the best choice for a trip. There was so much to do on the resort and the views were amazing. We will definitely be back.

Mark S. Ragsdale

Worst vacation spot ever! The property is on a cove so no breeze and hardly anything has AC other than your room, so all you do is sweat. We tried most of the restaurants and the food is horrible! The Blue Mountain restaurant has oxtails on the menu but what they serve you is neck bones! The mosquitoes will eat you alive at dinner time! There was bugs crawling all over the food at World of food buffet, we got a hair in our food at Blue Mountain restaurant, stray dogs and cats come right up to your table in the restaurants and beg for food, one member of our party had a lizard in their room and another had a roach. The beach is small with a breaker wall for the sailboats. As soon as they check you in they are funneling you to the concierge desk to get you to view other Hyatt properties! There are only 5 or 6 floats for the two pools so you have to get to the pool first thing or you don’t get one. Same goes for an umbrella as well. I would not recommend this property to anyone even is it was free! We were miserable no AC and the food is horrible! And not safe to go venturing off the resort with out using a tour company! Don’t waste your money like we did!

Carolyn Daugherty

It was very nice in the beginning. Really elegant. Could have had more activities etc. Our room was amazing with a pool outside our deck door, a hot tub on our deck. Plus, we had Butler. The only thing, I was maybe 30-45 minutes out the shower when the ceiling fell in it. So, glad I was not injured. Our wait to be moved was about six hrs. I hated the fact that they took so long, that we couldn't get the same accommodations on the ground floor... because we had to be moved to the 5th floor. They had Shrimp Tacos that were to die for everyone that eat spicy wings said, they were good. Other than that their food was not so good. We ordered room service...Steak and Mashed Potatoes (the steak looked boiled) no flavor the Cobb Salad was lacking what makes it a Cobb Salad, wilted onions etc, not fresh at all. We walked over to the World Cafe at the Resort next to us for breakfast and it was a Buffet with many choices. They're food was amazing!!!

Kim Banks

Surprisingly, my husband and I did not get the experience we paid for with this resort. We purchased the butler option and we only saw him twice the entire stay. Once at check in and once at checkout. He said he had an emergency and he apologized that the resort did not make us aware or reassign someone to make sure we were taken care of. We went to celebrate our 15 year wedding anniversary, but we did not get any recognition of that. Other rooms had banners on the doors, etc. Yes, we made them aware, and no there was no special treatment or warm welcome for us. We also encountered rudeness when dining, ordering drinks, exchanging large bills( I was shorted and the girl said she assumed I would a tip) and added pressure to tip from other of the employees also. It was so uncomfortable I stopped tipping all together on my last day. After tipping over $200, in addition to all the funds we invested in the stay...I expected a more pleasant experience. I spent the last two days of my stay on the secrets side. Better food, fun, and service!

michael w

considering my expectations for this "upscaled" property to an upscale sister property in the Secrets/Hyatt brand, I am measuring comments/thoughts based on what I experienced as a guest of a friend who stayed here before (myself and my wife and our close friends and another couple) and also, now as a patron. The dining experience and staff here are/were very good: entertainment, despite obvious understaffing, did much to match the aura Breathless would consider itself having in this area. Pool activities, fire, trapeze and fashion shows, after parties in their beautifully curated lobby/dining area are just some of the activities. A sophisticated vibe and a fun loving grown folks atmosphere. A lot to really love. The concierge and reception staff, bellhops are truly inviting. Those I had personal interactions with like Celise were very warm and friendly and accommodating. The restaurant staff at Breathless dining facilities are fantastic, fun, and hardworking. Shout outs to Khydene, Shanae, Teresa, Noble, Shamari, and Melisa just to name a few. All were great though. Vanesia, the dining and rooming manager gets a special shout out, she was A-1. She's great at her job, attentive personable. Per our interaction she took a genuine interest in us, as I know she does with everyone, and made our time there memorable. As per the room, I always have the greatest expectations for it when your at places like Breathless. Great looking modern room, I just have a sharp critical eye for the small details positive and/or negative. Some aspects of the room could've been looked over, fixed, or prepared more stringently given the 3+ hours to check into. Much more can be said, however, this review space may not be the best place to be more long-winded than I've ready been. But, overall, with some more attention to the finer details, this place can absolutely be considered to maintain its top tier level like status as a trendy, upscale, vibrant resort that's worth the stay.

Amar Kumar

The hotel is good. The service and food is excellent but the view from the room isn't. There are better resorts nearby with better view from their rooms. For example, this is the view from Jr suite with Ocean view. While the other nearby resorts have much better view of the ocean. I would prefer secret St. James instead of Brethless for view. The biggest positive of breathless is their food. Especially the dinner on rooftop was amazing.

Pam Burke

Nice resort but not worth the money. I ended up getting an upgrade because my original room was over sold. The upgraded room made it worth it. The property is nice but needs fixes. Best food is room service and the late night jerk chicken man. Communication is poor so do your homework to know what is going on. Cecil the manager is not personable. As a World Hyatt member and paid for Exhale service I was treated as a basic customer. Butler was great but not sure how useful. Entertainment is great and fun. Male bartenders are fun and personable. The ladies have a chip on their shoulders. Get access to Secrets but be careful saw a roach in the Piano Bar. Make your reservations the day you get there. The all inclusive was worth it but Breathless did not have much premium liquor, however Secrets did... I wonder why... hmmmm

Kurt Killion

We traveled to SMB in late July. We were knocked out with the service we received the entire time we were there. The beach is long and beautiful. The attitude of the staff from the gardeners to the wait staff to the resort management was incredible. It was a wonderful vacation and we can't wait to return. Thank you Sandals Montego Bay!

Derrick Edwards

We loved experiencing this Sandals resort as we celebrated the wife's birthday for the weekend! We enjoyed a butler suite with a balcony tub. Our butler team set up a few special requests for us and could not have asked for a better suite. We desired better weather: it rained over half the time we spent for the weekend, so we didn't risk scheduling some of the Dunn's River excursions. Finally, we enjoyed some great entertainment options, that honestly could bring us back to enjoy this resort again! Our single negative comment: this resort is located by the airport and we could hear every plane take off during the day.

Blair Kreiger

We left today from a 6 night stay. This was our first Sandals experience and we were blown away. It was a luxury experience all around and very relaxing. Oleander Room was our best meal but we also enjoyed Soy Sushi for dinners. Jerk Shack had the best lunch, particularly the fish in foil. Jamaican beef patty from Mariner’s is a can’t miss. Honestly we liked Oleander Room better than Butch’s and La Jardinier at the Royal Caribbean resort. We had a couple of small issues (concierge said they made reservations but nowhere to be found, bags late to our room on arrival, AC working but dripping a few times) but these were all quickly remedied. My husband and I did Retie the Knot to celebrate 12 years of marriage and it was a wonderful experience. The photos cost an arm and a leg but were very well done. Remember to bring cash to tip excursion drivers and other people outside of the resort. We highly recommend the Luminous Lagoon excursion. Had fun with tubing and kayaking. Bring a white noise app for nighttime because there is a native frog species that can be a bit noisy at night. Amazing trip overall and can’t wait until our next Sandals stay.

S Evans

Zero star. Group of 25 from London / Georgia/ Maryland. My brothers birthday. We all spent a great deal of money for swim up suites and cottages. None clean or worth the price. We as a group has traveled all over the world and this was the worst trip ever. Food/ service/music was disgusting. Water and sun was beautiful. Sandals Montego Bay is not for folks like us, with melanin and well traveled. We deserved better because we paid for better. Never again.

Yossi

I have been to many 5 star hotels and resorts but this one is most definitely one of the best, if not the best one. The staff works very hard and genuinely wants to make sure everything is as perfect as can be and would go out of their way to address any issue or concern. We happened to vacation when Hurricane Beryl struck and I cannot praise the staff and management enough. The preparation before the storm as well as the care during and clean up and bringing all activities back were just amazing to watch. I personally saw the manager puck up a rake and help the staff clean up on more than one occasion. I am not exaggerating when I say, the resort staff cannot improve on anything, they are truly phenomenal and a pleasure to meet and greet when you walk around the resort. The resort itself is as plush as can be with swimming pools, beach volleyball, kayaks, multiple restaurants to name a few. The beach is gorgeous even for someone who lives 30 min from the beach in nearby Miami. We will definitely come back and would love to do so soon. No doubt, Sandals Montego Bay is a top choice you would never regret booking. I posted some photos, obviously couldn't post all ; but will add some later as we have 2 more nights remain before we head back to Miami.