Montego Bay Holidays

Dan Tsatsos

After reading all the reviews I was so scared to travel to this resort and even considered canceling so many times. I am so happy that we didn’t because we had one of our best family vacations ever. All the staff from the ent team to the restaurants/bar, check in, coffee shop, house keeper were great. I golfed just about everyday at beautiful Cinnamon Hill and White witch while the kids enjoyed the beach, water park and lazy river. It was super easy because the concierge would ask for someone from the course to pick me up in a golf cart. The food was good as well and I liked that it wasn’t international food and there were a lot of good local dishes like jerk chicken, curry shrimp, patty’s, rice and beans in addition to everything else. Now is there room for improvement…of course! The water pressure in the rooms wasn’t the greatest but the shampoos/soaps were great. The culture of saving chairs has got to stop but this isn’t a Hilton Rose Hall problem this is bigger than that. The only other improvement for this site would be finding a reservation process for restaurants that works better than the current one(I really feel bad for the hostesses). When I spoke to one of the managers Jean about what time we should line up to get a table he mentioned that 5:30 pm would be good. We did get seated at 8:30pm after a long wait but did enjoy the meal. I would also recommend booking a tour(snorkelling)within the hotel-it was well worth it. Thank you again for the great trip!

Elizabeth Mark

Great all inclusive resort. Stayed one night before we headed to our regular resort. Rooms where clean and comfy. Great water park. Food is blah, and it's extra for premium food. The $40 for the Three Plams was well worth it though. Streak was so good.

Ashwini Rodrigues

Hilton has set this resort up for failure. Check-in had 2 people servicing multiple flight arrivals and existing guest inquiries. There were 4 other stations left unmanned. The whole check-in process took almost 2 hours. Not a great introduction to the resort. When we raised this with the manager, he hung his head but did nothing. Throughout the rest of our stay, the same manager did not even make eye contact with us. The buffet for breakfast had the same food each morning but there was more variety for lunch and dinner. Specialty restaurants were first come first served. Again, Hilton did not set this resort up for success. Most all inclusive resorts allow for reservation bookings. Beach was nice. The service on the beach was nonexistent. Rooms are small and dated. The cleaning staff for the rooms were the only friendly faces on the resort.

Sara Dev

I booked this resort because of the positive experiences I have had with Hilton properties, but unfortunately I think this property fell short on our expectations. Like many others have said, beware of the Playa Collection staff. They will try to approach you upon arrival to convince you to to attend a meeting the next day. If you manage to avoid them, they also stop people all day in the lobby, at the top of the main stairs, and even when you're relaxing on the beach. They are not forthcoming about what they are trying to talk to you about and overall it's frustrating to spend your vacation dodging sales pitches. The customer service on the resort is not consistent and for the most part it's below average. The breakfast buffet workers, the waitress at Mangoes, the Coffee Shop staff, and a few of the bartenders are amazing, but overall most of the staff we encountered were uninterested in serving and some were quite rude (refusing to make drinks that are on the menu and shoving tips into pockets without a thank you were my personal experiences). One day we returned to our room at 4 pm to start showering and getting ready for dinner only to find our beds still unmade (not a huge deal but you do pay and tip for daily housekeeping), wet towels still on the floor, and the room still sandy. Interestingly our fridge had been restocked so I'm not really sure why housekeeping came in to do that and then left, but I ended up just going down to the desk and asking for clean towels and dealing with the sand. On our final night, we attempted to go to the Seaside Grill for dinner around 6 pm. We were told that they weren't accepting anyone onto the waiting list as they were too busy and we would need to find somewhere else to dine. The Rum Factory was closed (there was no sign about this), so our only options for dinner were the buffet or Moonstone. I'm not sure the system of not accepting reservations is practical for a resort with only a few dining options, especially if restaurants are going to be closed without warning. We ended up eating at Moonstone and it was fine, but there was a private event next to the restaurant blasting music that was distracting and made it hard to hear. Positives: On both arrival and departure, the bellhops were helpful and friendly. They provided cold towels and a rum punch and took great care of our luggage. The exterior of this resort is beautiful and the groundskeeping staff take impeccable care of the property. The beach is great for swimming and the pools are very clean. Overall the food is good. The Jerk Hut and The Rum Factory were highlights for us, and the patties and sandwiches from the Coffee Shop are great as well. The beds are quite comfortable, though if you are light sensitive I would recommend bringing an eye mask as their is a very bright flashing light in the rooms. We were up around 8 and didn't have any problems finding spots on the beach but it did fill up before 10 so I would recommend going down early if you can. It was our first time in Jamaica and we had a nice vacation, but our issues with the resort make me inclined to stay elsewhere on our next visit.

Alex Grow

My stay was in 2022 but I can’t wait to return. The staff was all great when we stayed. The pools and swim up bar were great. I loved the random stray cats and how friendly they were. We went for our honeymoon and had a bottle of champagne and chocolate covered strawberries waiting in the room. The views were great. All the food was amazing and they made it so easy to make reservations for the restaurants. Comparing this one to the all inclusive I just stayed at in Cancun, I would come back here every time over Cancun.

shahfam

Jewel Grande was a great experience for our family. The location is great - the beach is very safe and non motorized sports like the sail boat are included. The service is also great everyone working is super kind and helpful. Special shoutout to chef Vishal for catering to our dietary restrictions as a vegetarian. He went above and beyond to make sure we had plenty of delicious food options. Booking excursions from the resort is also very convenient through Jamaica Tours - went snorkeling and to the Dunns river falls. Overall, amazing vacation!

Melissa Tenbarge

The resort is beautiful. The management is ruining this resort. No hot water for showers in the afternoons/evenings. Not enough bath towels for the resort. Finding a beach seat in the shade is like the hunger games. They sell day passes to the resort even when it's a full occupancy which just made the already overloaded situation worse. We had a 2 bedroom 3 bathroom suite with butler service. The butlers have zero pull to help you. No towels, they can't get you beach seats, they can only make you reservations for dinner. The best part of this resort is the food. It's not like typical all inclusive resort food. It is actually not bad at all. We won't go back, but it's a shame because if it was managed properly this could be a great vacation spot.

Melanie Fryar

Rooms are massive and kept very clean. Housekeeping daily was an added bonus. We had a balcony with an ocean view, very relaxing. I had to give 4 stars because on our last night we waited for over an hour to be seated for dinner. You can only make reservations for dinner if you have a butler. Not all rooms come with a butler, and upon checking, we could not upgrade our room. Dinner reservations should be allowed for all patrons,

Bukky Ayo

This resort was a total disappointment. We had a party of 8 in 3 -2bedroom suites that came with a butler. The rooms were extremely outdated and smelled so bad. My suite was moldy and after the manager came to check it out, he agreed but then proceeded to tell me i would have to spend one more night in the room before they could switch our rooms. After spending the night in the room, i woke up congested with stuffy nose.We spoke to the front desk to get different rooms and we were promised new rooms. After so many hours of waiting, the manager told us they could no longer accommodate us with new rooms even though the resort was practically empty. They agreed that the rooms were bad but nothing they could do about it. Also our butler made us really late dinner reservations even after telling them when we checked in that the time wouldn't work because we have kids in our party. They kept telling us there was nothing that could be done. How difficult is it to change a dinner reservation to an earlier time? Or why would you assume that kids will want to eat dinner at 8:30pm every night? Especially because they made the reservation without talking to us first. What was supposed to be a memorable trip for my grieving family turned into vacation from hell. We had a kitchen in our suite with zero amenities. No utensils, plates etc. The drinks in our fridge were never restocked. Food options are extremely limited The staff are terrible I would give this resort negative stars if possible. I have been to quite a number of resorts and this is by far my absolute worst experience ever. Juliet Kerr-Gray and Andrew Bryan are the worst managers in the history of managing anything. They kept repeating our issues to us rather than trying to offer sensible solutions. Spent over 5 hours with these people and nothing got resolved. All we kept hearing was that they "understood". Absolute trash human beings.

Laura Ilsley

Overall our stay was wonderful. The staff were pleasant and helpful. In regard to food, the buffet is a solid go to for meals, or Waves for a fine dining experience. Make sure you book ahead for Pierside and prepare for an entertaining hibachi show on the ocean. I have allergies (dairy and gluten) and there were not any dessert options for me… instead I usually enjoyed fresh fruit. If you have allergies, ask for accommodation and they will assist just be sure to provide them enough time to prepare. Location is super close to Rose Hall Great House. Hop in a taxi and leave the resort, the Hip Strip is 20 min away. Shout out to a few who made our stay really special, Alexia at the Coffee Shop, Daniella at the photo booth, and Dwight and Aubrey at Waves/Crickets. Thank you for everything. 🙏

Christy Keene

Views are amazing. Beach area is great and well maintained. Staff is super friendly! The room itself had an odd smell, several outlets didn't work. Maintenance did come change those. Carpet in halls is stained. Resort is gated and very secure. There is some sort of entertainment every day, multiple times a day.

Sandeep Patel

Amazing experience. I have been to the property multiple times through the years. Natalya the manager made sure we had a wonderful experience. I brought my office staff with me to experience this beautiful resort and everyone made them feel like royalty. Jamaican food and hospitality were much appreciated. Until next time!

Ari sotiriades

I had a perfect vacation at Hyatt Ziva Rose Hall! Staying at Hyatt Ziva Rose Hall in Montego Bay was hands down one of the best vacation experiences I’ve ever had. From the moment I arrived, I felt like I had stepped into a tropical paradise. The resort is absolutely stunning, with beautifully maintained grounds, crystal-clear water, and the softest white sand beach. One of my favorite things about this resort was the incredible variety of dining options. With 16 different restaurants and bars, I never got bored of the food. Whether I was enjoying fresh seafood by the beach or a pizza at the Italian restaurant, each option was so delicious. The pools were another highlight—one for relaxation and another with a swim-up bar for fun and entertainment. The all-inclusive water-sports were the cherry on top. I went paddle boarding and sailing! The staff was phenomenal and made sure I was satisfied my entire stay. The room were super Luxurious and modern. My ocean-view suite was perfect! If you’re looking for the best all-inclusive resort in Montego Bay, Hyatt Ziva Rose Hall definitely has it all. I cannot wait to come back again soon.

Allyson Zupin

I can't express how much we LOVED this place! Let me start with Toni D, she helped us the last two days of our 4 day stay and we wish we would have found her day 1!!! She was sweet and engaging as well as helpful and attentive!!! Seriously watching her I was in awe! She ran around and not only took care of us but so many others, also picking up so much garbage and dishes left everywhere by the "spring break" crowd! She was constantly doing things that exemplified service from the heart and she always always had a smile on her face!

Gabriela Peach

I can’t recommend it enough. Had been to Jamaica before and it was my dream to stay at this hotel. It did not disappoint. Absolutely gorgeous, the food is incredible (international restaurant had amazing scallops and the asian had a delicious shrimp), the hotel is just amazing, there is a private beach (like most hotels in Jamaica) and it is just beautiful. To top it off, they gave us a late check out until 5pm because our flight is at 11pm. Stay at this hotel ♥️

Cody Miller

wouldn’t in good faith recommend this location to anyone. As soon as we arrived we were told they overbooked and separated the two rooms we booked into separate buildings. The staff was incredibly uninviting upon our arrival. After a short time we got to our room which was very poorly constructed. We called 3 times for a simple tub stopper and never received it. The room service out neighbors ordered is still outside of their door over 48 hours later. It’s not all bad as the location is beautiful. It’s hard to get past how rude the staff has been and how bad the food has been. The children’s side of the resort is much nicer. I would definitely recommend that to someone, but not the adult only side. We spent a lot of our hard earned money for this vacation and we’re definitely disappointed. As of yesterday our light in the bathroom turned into a strobe light and has yet to be fixed. Please stay here at your own risk, and if you do I hope your stay is much better than ours.

James McInerney

We booked this vacation for our family to ring in the new year. We have been to all inclusive resorts before, but this was our first time at a Hyatt all inclusive and thought the food was really good and the drinks exceptional. The female wait staff was not the most friendly, however and would seem annoyed at times. Our rooms were well stocked and always clean. The restaurants had a good variety to choose from off the menu. There were extra charges for higher cuts of meat and fish which we didn't order. The nightly entertainment was good. Pool was clean and the drinks at the pool bar were good. They offered VIP options for New Years Eve for an additional $100/pp which we thought was a bit excessive. The resort itself was not cheap so charging extra money for food and drinks on the holiday was not necessary in our opinion. All guests should have had the ability to eat and drink that night without extra charges. All inclusive should mean all inclusive. We would consider going back again however.

Kara Lanctot

We has the most amazing 3 days at the Hyatt Zilara Rose! From the moment we got off the shuttle ("welcome home" the 1st person who saw us said) until we boarded to sadly return to the other home every single employee treated us like they were so absolutely happy to see us, wow! Even the landscape workers behind bushes who could have easily continued to work. Little by little the stress started to leave us as we were so pampered! We managed to fit in every single restaurant on the properties (adult and family sides) and we were never disappointed. The rooms were regal and the views stunning. This hotel has hospitality down! So impressed and touched, thank you for a fabulous time!!

Flffy Pengin

All the workers are very disrespectful and inconsiderate of the customer’s time. In addition, the food is bad comparable to low quality buffet style. I would not recommend anyone staying here and I am genuinely surprised that this hotel has any positive reviews from its customers. I sincerely hope they do improve and provide their guests a better experience moving forward. Improvement can be made in the worker/guest attitude, drink and food quality. The events that they do hold do provide entertainment but does not make up for the disrespectful nature of all the employees.

Kalianna

I would not recommend staying here! Initially I thought the room was nice until a roach came out of the sink that night. I called downstairs to the front desk to let them know and they said they would send someone upstairs to handle it. No one ever came for the roach. The manager called my room maybe an hour after hearing about what happened and was able to give me another room. I saw another bug in that room the next day but it moved so fast that I couldn’t confirm if it was another roach or something else. I didn’t feel comfortable my whole stay here because of that. They also don’t come and clean the room every day. I had to call down to get new towels each day because they don’t come around to clean the room and restock them. Also, some of the workers on the resort are rude and will ignore you while you’re waiting in line to get food. I would avoid this resort!

Allan Gimenes

The worst service ever. This is a all inclusive hotel that has only 1 person to take care of the entire beach. We were able to order only 1 drink and had to walk to the bar to get more. We had to wait 2 hours for a table for dinner, they give you a pager, but even with that we noticed the people that arrived after us were sitting before us, not sure if they bribed the hostess. There were no bath towels in our bathroom, we asked the amenities and it took 1 hour to deliver. The mattress had a deep sag and killed our backs.

claire robinson

Luxurious Stay at Wild Orchid Secrets, Jamaica We stayed at the Wild Orchid Secrets Hotel in Jamaica this past January, and it was an absolutely luxurious experience. We upgraded our room to stay in the exclusive block with a private beach area, and it was worth every penny. The room was stunning, featuring a hot tub on the balcony, a service hatch for room service, and even a pillow menu for added comfort. It felt like true indulgence. The concierge and service in the exclusive block were excellent, though the food options in this area were a bit limited. That said, we had access to the main restaurants, which offered a fantastic variety of cuisines and consistently delicious food. The entire complex was beautifully maintained, with lush grounds and a relaxing atmosphere. The evening entertainment was excellent and very professional, with a great variety of shows and performances that added to the vibrant atmosphere of the resort. One slight downside was the gratuity system. While we prepaid gratuities, we noticed that those tipping with cash at the bar often received priority service, which felt a bit off-putting. That aside, the service across the resort was generally top-notch. Overall, Wild Orchid Secrets provided an amazing experience. I’d recommend it to anyone looking for a beautiful, well-maintained resort with luxurious amenities, top-tier entertainment, and a wide range of dining options. We thoroughly enjoyed our stay.

M H

I was really looking forward to this holiday. Not a 5 star hotel. The service is not top tier, nor is the food. I personally would not return. This hotel did have me wondering, in what year did they receive their 5 star rating. Surely not in the last couple of years. The views are beautiful, and the grounds are well maintained. The beach is very clean, you have to get downstairs very early in the morning if you want a sun lounger, 6.30 am, no later. The drinks are a good selection, but the cocktails vary on taste, alcohol content, and temperature, depending on the bartender. The food was mainly tepid if not cold in temperature whilst your drinks would be warm. This location has a lot of potential, but the lack of service lets it down. Having to call for hand/towels, wash cloths 7 days out of 10, once the room had been tided became part of the holiday. If you are looking for comfortable, luxury and to relax, keep looking.

Vicky Fetters

Food is very low quality, drinks have very little alcohol. Rooms are very nice and staff is wonderful. There are nowhere near enough beach chairs and you have to get up quite early to reserve one of the few they have by the water or pool. The highlight is the staff, but if you are hoping for decent food, look elsewhere.

Kamran Nawaz

My stay at this hotel was extremely disappointing. The room was poorly maintained, dirty, and uncomfortable. The bathroom tub was broken, and the provided iPad did not work at all. Room service failed to provide basic essentials like towels—I had to ask at least 10 times before receiving any. The restaurant food was terrible, practically inedible. Moreover, the staff appeared more concerned with getting tips and handouts rather than offering quality customer service. I strongly advise against staying here.

Bryan Straley

I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.

Crystal Petrey

Beautiful, all-inclusive, high-tech, lively resort with nightly activities. The resort is in a quiet area with views of the bay. The resort also gives you access to the neighboring secrets resort with more dining options, pools, activities and the beach which is a 3-5 minute walk over a skyway. The skyway does have an option for stairs or elevator.

terry borho

The resort was as presented online. Starting to show some signs of war and tear, but overall in good condition. Clean. Beds were extremely comfortable. Small and quiet on the Breathless side, more lively on the Secrets side. Most restaurants are over there as is the beach. A short walk to Breathless beach area but further to restaurants. A cart ride is available. Food was good and fresh. Staff was courteous and always helpful. If you are looking for a quiet laid back resort this is it!

Kristen Donnelly

Our butler is wonderful. Jaeveon has a great personality. On to the resort… some signs of wear and tear but overall good condition. They need to do a better job with restaurant options. We have been waiting at 1.5 hours to be seated at the Italian restaurant… that’s absurd….at an all inclusive it should not be this difficult to dine. We have never had this issue at other restaurants at other resorts. This really pulled the vibe down… edited to say we checked in at 6pm we got seat at 8pm…. It is 8:43 and we still don’t have entrees

Denise Briddell

Great location...only 25 mins from the airport. Love that it is adults only....the service was great! Rooms are cool...hot tub on every balcony from what I can see. Good amount of entertainment and fun even in the off season. And being able to access Secrets next door is great too! If you can afford it do the Exhale Club room with butler service. The butlers are amazing. Travis is the man! I made mention of something and he took care of it. I came for my birthday and they made me feel so special. Decorated door, complimentary champagne and cake. I will absolutely be back!

Michele

I can't even believe to tell you how horrible this resort was the food was not good at all always cold the Jamaica restaurant was the only one that was OK. My room had dead bugs all over the area rug and was never cleaned up the beach and photos that they show on line is nothing like the resort. The only lounge chairs that are free have a slope in them. So if you want to have a good lounge chair you have to rent the cabana and that is what we had to do for the whole trip best my husband has a disability. The workers are truly amazing each and every one of them. But the management is horrible and they really need to step it up. I would never return to secrets st.james again

Lashunda Ivory-DeSouza

Food was delicious at Blue Mountain restaurant, we had the best waiter his name was Francesco. Barefoot grill the jerk chicken was the best , the whole crew there were very considerate he made me a birthday fruit platter and they sang Happy Birthday…. So sweet

The Enchanted Point

Everyone is there for the tips. The service is great but everyone is either trying to sell you a membership or as for a tip. It took 45 minutes just to check in because they want to wear you out so you will sign up for their expensive club membership. The resort is beautiful but it is in the middle of the ghetto so you are really just going to a nice hotel. EVERYTHING is expensive also. We needed a charging cable for our phone- 29.00. Most things aren't priced in the stores so they just enter what they want when you check out. I would never go back. Cancun is better but they try to get you into the membership thing also. The whole thing felt like a time-share seminar.

Rob Redmond

Rooms terribly outdated… room service is horrible(2 hrs) for a burger. Concierge rep was manipulating, we wanted to make reservations for the hibachi restaurant for a birthday party and concierge said the restaurant was booked, but she could get us a reservation if we attended their presentation to upgrade to their preferred plan. Which was a total scam. The concierge didn’t even attempt to make the reservation!!! Time to find another resort that’s more up to date with the rooms. The location of the resort is beautiful the rooms and everything else is mediocre at best!

Bobbi-Lynn Jennings

We just spent 7 night here for our honeymoon and absolutely loved everything about it. The place was so welcoming and all the workers were so nice and great to be around. The resort was kept so nice and can tell was well taken care of . The entertainment was spot on we enjoyed all what st James had to offer we will def come back

Sportz Center Academy

I was there for Christmas. The butler and service was great. We were not told everything due to arriving late a missing orientation. The Christmas entertainment was awesome. The resort itself could use some upgrades. Our room was infested with mosquitoes and my husband and I left with bites over our entire bodies. There was a large crab that was at our door and invited himself in. I personally feel the rooms and my swim up pool could have been clean more. The birds would come in our pool and several small crabs and bugs pool. The food seemed small and routine, but the meal the butler had prepared on the last day was great. The drinks were delicious. The butler were very tentative to our anniversary the entire stay and was great. For an older resort the entertain and drinks were the best.

Loredana Bromham

Still at Montego Bay ,but sadly home tomorrow to a very cold England. This is an AMAZING place!! Close to the airport , only 10 min drive , beautiful rooms overlooking the sea , fantastic food but most importantly, the people of Jamaica are simply gorgeous! Nothing was a problem , they tried to accommodate every request. The entertainment every day and every evening was second to none We will definitely return and cannot wait!!

Amanda Lindo

For those of you wondering if a stay at Sandals is worth the hype/price point — it really is. My husband and I recently returned from a 1 week trip. This was our 3rd stay at a Sandals resort, and Montego Bay may be our new favorite. We were welcome by staff right in the airport and after a long day of travel we were so happy to only be a 5 min drive from the resort. Our room had a gorgeous ocean front view with a soaking tub on the balcony, and we watched the sunset from our room every evening. The beaches were kept immaculate. The food was fantastic and beyond our expectations. Each night we tried something new — Italian, French, Japanese, Jamaican, Indian, Thai, American. You name it, they had it. We definitely left a few pounds heavier than when we arrived! But what really sets Sandals apart is the kindness and professionalism of the staff. Everyone always says hello, stops for conversation, and is more than willing to assist with anything that you may need. It truly feels like you’re amongst family when you stay at one of these resorts. We cannot wait to come back soon!!

Cullen Ham

A decent all inclusive. In general we had a great time. The location is very convenient to the airport but that also means you have airplane noise. The staff was great until we mentioned that we were being bitten by bedbugs. Then the gaslighting began. We have stayed at Sandals before and had an amazing time. This trip we had to work at having fun.

William

If you’re dreaming of serenity, peace and quiet on a beach, with great food, you’re at the wrong place. Our room, which was the 2nd most expensive, had a huge pink blob in the middle of the floor. Feel like taking a nap during the day? Nope. Someone was double construction work on the floor above us with a jackhammer in the middle of the day. Feel like having a quiet time on the beach? Nope. There were at least 4 different resort people who asked us if we wanted our photos taken, then about 2 more who wanted to pamper us, for a pretty penny of course. Feel like having a nice steak dinner? Nope. Still chewing on my steak for the past month. How about a peaceful breakfast? Nope. We, together with the other 20 folk waiting to be served, were caught in a yelling match between the servers and cooks. Overall, I would go anywhere else. The resort is rundown, it’s a constant battle to avoid the sales pitches all day long, the food was horrible, you will pray you were at an ihop. Customer service is very bad, they will literally ignore you. Take your hard earned money anywhere else.