Secrets Wild Orchid Montego Bay

Sydney

We had our honeymoon here and had a wonderful experience. Other than the room not being ready when we checked in and having to wait for an hour and a half, the service was great. Our butlers Kenton and Betty were truly fantastic - so kind, helpful, and accommodating!! And Kadesha is so so sweet and lovely. The food was delicious at every restaurant and the Piano Lounge has the best drinks :) Give our regards to Blaze!! He was the life of the party and our favorite entertainer! We will definitely be recommending this place to others 😊

Angail Wiley

Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us. I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already! It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone. Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!

Roxene Dawkins

This hotel exceeded my expectations in every way! The adults-only, all-inclusive resort offered luxurious amenities, stunning ocean views, and impeccable service. The rooms were elegant and spacious, and the staff went above and beyond to make our stay unforgettable. The dining options were incredible, with gourmet meals and top-shelf drinks. The beach was pristine, and the pool area was perfect for relaxation. I would highly recommend Secrets Wild Orchid to anyone looking for a romantic and luxurious getaway in Jamaica.

Jennifer O'Meara

To start, we had a wonderful time in Jamaica - we loved the people and the food, but I wouldn't call this a five-star hotel. This was our first all-inclusive experience. Many people we talked to said this was not nearly as nice of a resort compared to other all-inclusives or even other Secrets The pools, beach and exterior grounds are gorgeous and the hotel itself is well kept and clean but the rooms are dated, especially the bathrooms. They need some major updating. When we saw the preferred side there is definitely a difference in terms of ambiance and overall look/feel. We didn't receive turndown or housekeeping until Day 3 after we provided feedback through the Hyatt App (I did love the functionality of the app). I will say they immediately addressed the feedback and the final two days service was excellent, and they did provide access to the Preferred side of the resort along with dinner at one of the Preferred restaurants with a reservation, which was great b/c the Wild Orchid restaurants do not take reservations. The food was great everywhere we ate throughout the resort - room service was just OK, and I would say Blue Mountain was our least favorite. The Breakfast Buffet was excellent. I mention this because the first night we went to dinner at 7:30, and we were told they may not be able to seat us before they close at 10. Thankfully we found one restaurant that got us in by 8:30. But this really shocked me so we ensured we were down for dinner by 5:45-6 every night to ensure we'd get in. Honestly the best food was the Jerk Chicken hut on the beach - HIGHLY RECOMMEND. Most of the staff is quite friendly but some bar service was not great and the drinks were incredibly weak. The pool bars were the best for service and drinks. Most of the restaurant staff was friendly and throughout the resort the staff always say hello, etc. We did receive good advice prior to ensure we bring cash so we can tip throughout our stay and it does make a difference. We tipped room service, restaurants, buffets, concierge. Lastly, there was a lot of saving loungers at the pool and beach. People would save spots at 8am and then not come back for hours, which was incredibly frustrating. Overall, we loved Jamaica - the people and the food. We felt incredibly safe at the resort and outside the resort, but I would definitely re-consider staying at a Secrets especially after what we spent to only go Sun-Thurs. I will say it's an excellent location - close to the airport so you can truly get started on your vacation the day you arrive vs spending two hours getting to the hotel. We used TripGuy to book our trip, and they were incredibly helpful when we said we knew we wanted Jamaica and somewhere close to the airport. I do believe this is likely the nicest resort in Montego Bay, but it is not five stars - at least right now.

G

Beautiful place. All the staff I meet was friendly and helpful . Night time entertainment live music was very good. would be nice if the Buffet had a nice vegetarian /vegan choice and kept separate and labelled rather than asking and searching . This is what stopped me from giving the resort a 5;star