Marco Bebawy
Stayed here during Christmas with my family of 7. The exceptional level of attentiveness from the staff truly stood out. Every member, from the front desk to the housekeeping team, was dedicated to ensuring our comfort and satisfaction. A special mention goes to Manager Vanessa, whose commitment to going above and beyond left a lasting impression. Vanessa not only addressed our needs promptly but also took the initiative to make certain that every aspect of our stay exceeded expectations.
The bartenders at the hotel deserve applause for their exceptional service. The combination of attentive service and the warm, welcoming demeanor of the staff made the overall experience truly memorable.
The hotel's commitment to cleanliness was evident throughout the grounds. From the lobby to the outdoor spaces, everything was immaculate. The well-maintained surroundings enhanced the overall ambiance and contributed to a sense of relaxation. Moreover, the rooms were not only clean but also elegantly appointed, providing a comfortable and inviting retreat after a day of exploration. This hotel stands out for its exceptional staff, led by the remarkable Vanessa, and its commitment to cleanliness and guest satisfaction, making it a top choice for a delightful and rejuvenating stay! I highly recommend this resort to anyone visiting Antigua!
Ian Daniels
I really do not understand all of these fantastic reviews, unless they are all people who paid for Diamond Club.
I hold meetings for a living. My clients requested to meet on a beautiful Caribbean island. Did some looking around and we decided to go to Antigua. We have had meetings on other island and pretty much knew what to expect.
From the time the clients started to book their rooms I knew this was going to be a problem.
Let me start by saying that the people who work at the Royalton, for the most part, are all very nice, friendly and accommodating. My negative comments are the overall lack of management direction of the people. Communication is non existent. Follow-up? What's that?!
The whole diamond club nonsense just makes half of the people, second class. I brought over 30 people there with their families, they stayed an average of 5 nights. So, 150 room nights at not an inexpensive place by any stretch and you cant book a restaurant, because not everyone in my group opted for the Diamond nonsense.
Oh, and acknowledgment of Bonvoy status? NONE.
Nice place, nice beach, nice people, horrible management.
Do not go there with a group.
Waited hours for my room. Then it was wrong. Still waiting for a copy of my hotel bill and the copies of the charges for events weeks after. Emails, phone calls, none returned.
Needed a projector screen as stated in the contract. Nope. None on the island was the answer! Nonsense.
Danielle Circelli
Great location, smaller property which we really like. Easy to walk around and it doesn't take long to get anywhere quickly. Rooms pretty clean, food is 4 star sometimes 3. The beach is unbelievable, amazing sand and beach area. I really liked that we all recieved bracelets that were our room keys and also I liked that the towels were available at the beach without any need for a card which was convenient. Richard and Malachi from the vibe team were both great and we had alot of fun playing soccer with them, they really made it fun at the beach and were outstanding. Most of the staff is very friendly and some are a bit unmotivated but it wasn't anything too egregious to complain about in our experience. The kids club was also really fun for the kids. Overall we had a great time and if your coming for the beach it was one of the best we have been to in the Caribbean. The service was adequate but could definitely be improved.
Triana Shaw
I had such a wonderful time at the Royalton in December, staying with my siblings. The diamond swim out room was pristine, and the resort had such a warm, family-friendly vibe. What stood out was the convenience of ordering virtually anything through our smart TV, from delicious meals to a range of pillows, all complimentary for Diamond Club members.
Although the room’s swim out pool was cold for our liking, the beach was an absolute paradise, beautifully maintained with crystal-clear waters. I will admit, however, there was a bit of a struggle finding enough beach chairs for Diamond Club guests at the beach. People would reserve them early with towels, sometimes leaving us hunting for seats around the pool area before heading to the beach.
However, our experience was made even better by the fantastic service from Maxwell and Sharlene, our wonderful butlers. They were so accommodating, arranging another bed for us in our room, delivering fries to the beach when we got hungry, sorting all out dinner reservations, and even surprising us with adorable Antigua tote bags for our excursions. I highly recommend asking for Maxwell and Sharlene during your stay, they truly made it special!
I also have to give credit to Tashia for being fantastic at booking excursions. She was incredibly helpful and friendly, setting us up with a fantastic stingray tour that we loved!
Overall, our stay at the Royalton was lovely, and I'm already looking forward to another enjoyable visit hopefully soon!
Kathleen Stencel
Our stay at Antiqua Royalton was an awesome experience. We were a family of seven siblings and had such a wonderful time at the resort. The staff was just so kind and friendly. The rooms were beautiful and very clean. I would recommend the Royalton highly. Our excursions were wonderful and the driver Bruce made us feel so special. Joked with us and made it such a fun day. The wait staff was all so friendly and went out of their way to make everything wonderful for us. I loved my vacation there. Kathleen Stencel