Carlisle Bay

Jackie Faris

Rooms were excellent, beautifully situated right next to the beach. Location very good, with beautifully kept gardens. The opportunities to hire a boat or go snorkeling were prohibitively expensive and totally unreasonable in price.The staff are lovely but communication at all levels is very hit and miss. Service we paid for would come one day but not the next. The Italian restaurant by the pool was really poor. I don't think the chef had any idea of what Italian food might look like.When I complained about my meal I was met with complete indifference. I think the management needs to get a grip and turn a potentially lovely resort into a great one.

jim snyder

The staff at the resort were fantastic. Jamol, Georgier were exceptional and really made my kids feel at home. The beach is magical. Everyone is kind. The kids club was engaging for my kids (3,5). There are sand toys available at the beach so need to bring them. Nice mix of adult and kids amenities, but not saturated in kids focused stuff where it’s overwhelming or in your face. I would come back. Love the vibe of the people at the resort and the whole island.

Sonia Guitaldi

We decided to treat ourselves for my birthday, and booked.a Day Pass. $156 per person. Fair price if it was a real 5* hotel, that’s what we thought. The true is that this place is barely a 4* hotel. Sad saying this. The location is amazing, nature is all around and the beach is breathtaking. Can’t say the same for the property itself and the services. The place is dated and the service lack of professionalism. Not attentive or knowledgeable at all. We couldn’t order a drink from the sun-bed, as no beach attendants could be found. When questioned at the bar, the answer we got was to ask at the beach attendant (hilarious). Beside the water sports not available due to the weather conditions there was nothing else to do. The food was mediocre, not what you except from a 5* hotel, and the service was even worse. Nice people don’t get me wrong, just not up to the level (they didn’t even know what Champagne is…). We also had an afternoon tea on the beach.. yes 2 dry sandwiches and 2 dry pastry.. When you pay a high rate you except high standards.as simple as that. We both work in a 5* properties, and I never left a review myself, but this time I had to. The photos, and the advertising are misleading, and that’s not fair! This is a pure feedback, not an offence!

Jay

Excellent resort with an awesome beach and great service. The old reviews from 2021 are moot. This place has turned around. Highly recommend.

D

Beautiful location and friendly staff. Lovely welcome to the hotel and organisation of pick-up and fast track at the airport. Suites are large and spacious and have good amenities, but could use a little update. Restaurant staff were attentive and quick and so was the food. Food was overall at a good level. Beach is calm wonderful, and you can order food and drinks to your sun-beds, but you may have to find a member of staff. Overall worthy of 5 stars and LHW. Would recommend and would return without hesitation.