SO Sofitel Hua Hin

Chetan Nama

Me and my family (wife and 7-year-old son) visited this resort for a quick two night stay to relax, enjoy, and have fun. Instead, due to an incident at the resort, it turned out to be a stressful time and a traumatizing impact on my son. A dog was let loose without a leash when my son was cycling on the cycling track. Looking at the dog running towards him, my son tried to run away but got scratched on both his legs. We had to immediately take him to a hospital in Hua Hin and the doctor ordered multiple doses of vaccine due to this. If this was an accident, I can understand but this was sheer negligence and carelessness to let a pet free in a family resort with so many kids around. The resorts policy is to always have pets always secured and on leash in the resort. This basic rule was not followed by the resort’s staff itself. The worse was when we requested the resort to immediately have us discuss with the general manager, the entire team at the reception kept telling us different things. We were provided contact details of K. Nong who is the general manager of the resort who did not pick my call. We came back from the hospital and asked that we want to speak with the general manager. Next day in the morning, we asked to speak with her and nothing. The restaurant manager discussed about this incident with us and we mentioned that we wanted to discuss with general manager and still nothing. We checked out of the resort a bit earlier than the standard check out time because my son was traumatized and didn’t want to spend any time there. We again asked at the reception, we were told another set of lies that the general manager doesn’t work on that specific day. We asked to be called on her working day and suddenly the staff go somewhere and come back saying she will be reaching the resort in sometime. We left the resort, and the general manager decides to finally call me after a couple of hours. We spoke with her and get to know that it was her dog, and she had left it without a leash. I cannot believe that a senior person like her in the resort could do this mistake. She also mentioned that she works on a Saturday and that she was in a meeting when we checked out of the resort. Looks like the entire team were more into manipulating the facts. A total mismanagement by the entire team. I did not expect such kind of experience from a resort of this class. The way the entire team handled this incident was highly unprofessional. We visited the resort for having a fun time which was entirely ruined by the incident and the way the staff (including the general manager) handled the situation. As I write this, my son is unwell due to the vaccine and had to miss his school. He must take the vaccine multiple times and has to go through this all due to the carelessness of the resort. The first and the last time I will visit a SO/ group of resorts not because of just the incident that happened but the unprofessional way it was handled by the team.

Witsanee Veerawattananon

My kids love SO! We live in Chaingmai but every time we come to Bangkok and visit beaches we think of SO. They are many activities for the kids to enjoy, wibit, bouncy pool, golf, cycling around the resort. I can say it’s family resort! The breakfast is superb. Many choices and good taste. We spend 3 days without leaving the resort. Service is brilliant. I would say all staff are well train and service mind. Special shoutout to Khun Ton. 👏👏👏

Vincent Boonprasit

My first choice family friendly hotel in Hua Hin. Plenty of activities for our kids to enjoy. Our Two-Bedroom Pool Villa is huge and spacious. Outdoor cabana is really nice to relax during the day. Breakfast variety is second to none in this area. New direct beach access is nice too. Definitely recommended this hotel

Benjamin Fingerle

The room we have is spacious and quite nice (family room). The pool with its obstacle course a lot of fun, not only for the kids. The electric toys you can rent (motor bikes, sea bobs, etc.) are quite expensive but fun. That's where the good stops. The food at the restaurant is remarkably poor. Consistently so, across the two days, across items. Even the coffee is a sad affair. Good if you plan to lose weight, you won't eat much. Also, everything feels dirty, especially in the restaurant, but also everywhere else. Pool water has that milky feel to it, the toys are 2/3rd down the way of their eventual decay. To top off the experience, the beach was walled off for a construction site (not know to us upon arrival), so, we didn't get to see the beach, but could enjoy the symphony of construction machines right next to the breakfast area, in full action even on a Sunday morning. By the way, it's not cheap at all, our room is just as much as we pay in the Marriott or Hyatt in Hua Hin. Never again.

Palika Luenam

We had a lovely stay with my family and my little son. The room was clean and cozy, and everyone was so kind and helpful. There were so many fun activities — cycling, tennis court, kids’ pool, and more! Special thanks to K. Zaffar and the team for the warm hospitality — we truly felt at home. Highly recommended for families! 💛