Martinique New York on Broadway, Curio Collection by Hilton

JT Dunn

Disappointing Experience — Not Up to Hilton Standards The hotel may be architecturally beautiful, but the service failed in a major way. After an unacceptable experience at The Bronze Owl (the restaurant attached to the property), I immediately reported the issue to the front desk. I was assured it was being “handled.” It wasn’t. The charge was quietly pushed through to my folio the next day, despite clearly communicating that we were not paying due to a total breakdown in service. This isn’t just a restaurant issue. It’s a hotel accountability issue. When guests bring serious service concerns to hotel staff, especially at a Hilton Curio Collection property, I expect resolution, not lip service. The hotel staff failed to follow through. That’s a direct hit to guest trust, service integrity, and brand standards. As a Hilton Diamond Member, this was not the level of professionalism or responsiveness I expect or pay for. The Martinique needs to take a hard look at how it supports its guests and whether it’s truly upholding Hilton’s reputation.

Samantha C

Rooms were clean beds were comfortable. We didn't spend much time in the room but shower was hot, towels well stocked what else do you need?.. I supposed we could have used a mini fridge but in the standard room we got they didn't offer those. Front desk was always helpful and everyone very nice. They stored our luggage after check out for the rest of the day while we explored more. Location very central to all the things we wanted to visit , parking ( paid) was only 3 min walk , book parking with hotel reservation as space is limited .

himanshu arora

Disappointed with the experience — definitely not up to Hilton standards I booked Hotel Martinique by Hilton Midtown through Capital One Travel and was very disappointed. First, the listing did not disclose the $45/day resort fee, which felt misleading. Even worse, that fee gets “refunded” in the form of daily credits — $15 for their coffee shop, $15 for city bikes, etc. — which just seems like a way to justify unnecessary charges. The hotel doesn’t offer any amenities that would warrant this fee. On top of that, I was charged additional taxes (around $30) even though I had already paid the room taxes during booking. When I brought it up at check-in, the staff simply told me to “check with the provider.” That’s not the kind of support I’d expect from a Hilton property. Rooms are very small, and essentials like a refrigerator or microwave are extra charges. Overall, this didn’t feel like a Hilton at all — more like a budget hotel trying to pass as a premium stay. I wouldn’t stay here again.

Angelica Montalvo [Diversity & Affirmative Action]

I have mixed feelings about this hotel. On its face, it’s a very elegant and lavish looking hotel. When you have a bellman and a door greeter, you have high expectations. Shout out to Hassan who is very friendly and personable and made us feel so welcomed like we were family checking in and checking out. He truly is amazing. Check in was okay. We arrived extremely early and had to wait which was expected but were able to check in a couple of hours early. We very much appreciated that considering that we were traveling with luggage and walking in hot and humid weather. That said, I’m also a very observant person. I noticed stains on the carpet and on some chairs which had me question if it was as elegant as I thought. Many small imperfections. But the hotel staff was very friendly and polite throughout. Now onto the night mare. We had our digital key and two physical keys. We try to open the doors using both options. Didn’t work. We went back downstairs, they reset the keys and came back up a second time, it didn’t work. We had to call the main line from upstairs and asked that someone come over and open the door for us. It was fine except we knew when we left and came back we had to go to the front desk and ask someone to let us in which ended up happening. We tried the new key they gave us a third time and it didn’t work so luckily security came with us to let us in. I think there’s an issue with the reader - room 1717. The rooms were okay. Coming straight from a Hilton Club property, it was a downgrade and the rooms could use a face lift. There were some imperfections that could use fixing and upgrades but overall it was okay and the convenient of being in Manhattan near the train was great. The hot water was perfect, plenty of towels, bathrobes and slippers included. Side, we ran late checking out and the lady was amazing and gave us the extra time.

John

I stayed 5 nights for work. The location is great, and room was spotless. But there were issues with my billing. They forgot to apply the dining credit and also overcharged me. The dining credit didn't work the way they explained. It gets messy when you stay for multiple days. Make sure you have them explain it to you clearly so you don't get overcharged! Update: I called and still can't reach the billing department, and there's still an issue! I don't recommend it! This is such a hassle.