Hilton Garden Inn New York/Tribeca

L Coleman

I chose this hotel and paid more because it shows that it has a restaurant. The restaurant is only open from 7am to 11am. I feel like the photos on the website are very misleading. Had I know I would have stayed somewhere else. I sent an email to the GM and never heard back. The location of the hotel is excellent, one staff member was friendly, the others were not. Only one elevator was working so I ended up using the stares a few times but I was on the 6th floor so I also had to wait for a while when I didn't take the stairs. Our refrigerator had a leak on day 2 and fortunately someone did come to fix that right away. This review would have been a two star but they did allow us to have a late checkout and held our things for a couple hours after we checked out. I appreciated that. It would have been a 5 star if the restaurant was actually open at least until 10pm and the second elevator was working. I don't mind that the staff wasn't that friendly. You should definitely disclose that the restaurant is not open for lunch or dinner on your website. That would be a nice thing to do.

Jamie Arnold

I stayed at this hotel for two nights during a business trip. Overall I found the hotel to be dated and in need of renovation and minor repairs. The handle to my tub faucet was broken and needed to be repaired. The front desk staff were pleasant and made some some good recommendations for local restaurants and stores. I did find the restaurant hostess somewhat distracted and more interested in her phone than providing quality service. It would be nice if the rooms had an extra blanket in the closet and coffee was made available in the lobby during the day outside of breakfast hours.

John Welch

Room was great - very large for NYC standards. Staff was welcoming. Hotel is clean and in a great location. But only having a single very slow elevator is a deal killer here. Will not stay again because of the terrible elevator situation. Looking back at previous reviews, this seems to be a theme here. I have no idea why they can’t put money into the single biggest complaint that guests have about this property. And it’s ONLY six floors. Why is it so hard to have working elevators? Upgrade the elevators and I’d consider staying more often because this property is a gem except for the elevator.

Emily Lott

I just wanted to say that I called the front desk very late in the day to see if they could do something special for a business traveler's birthday. The woman at the front desk (I wish I got her name!) went above and beyond and send the most perfect piece of Milkbar cake to her room. It was perfect and just made her day. I am so grateful for the awesome service and kindness of this employee. Thanks for going above and beyond! A + service.

Oren Shapiro

I gave up amenities in favor of location. I stayed in this hotel two times. They could use some renovation, especially the showers. Larger towels would really be nice to have. One of two elevators was out of service and getting in and out of the room took a long while. I did enjoy the view, the proximity to Tribeca, SoHo, Chinatown, subway…