DoubleTree by Hilton Hotel New York City - Financial District

Neha Nakrani

Stayed at DoubleTree by Hilton New York Downtown — the location is great, very convenient for exploring Lower Manhattan, and check-in was smooth. The warm cookie on arrival is always a nice Hilton touch. However, the rooms felt a bit small and dated, and housekeeping could be more attentive. Also, elevators were often slow, especially during peak hours. Overall, it was a decent stay, but for the price and Hilton name, I expected a bit more in terms of comfort and service.

Kay B.

Great hotel in an excellent location! Clean and comfortabe room. I stayed in a King with River View on the 32rd floor for three nights in late June. Awesome view. Very gracious staff and elevators were not a problem. Do not let other reviews prevent you from booking a room here. I will stay here again on my next visit to NYC.

George Papazoglou

I came here with 2 of my mates for 3 nights. I had a great experience here at doubletree by Hilton. Reception is 24hrs here. They have a shop right next to the reception, kinda pricy, but I mean it’s New York, what do you expect. Clean, tidy, nice view from our room, coffee, tv, shampoo etc. bed was also comfortable. Staff and cleaners were very friendly too. Breakfast was not included for us. They have a restaurant downstairs too. The location is brilliant, we are beside the subway station, the charging bull 🐂 and the Statue of Liberty 🗽. Everything is close by foot anyways. Lots of Irish bars near by too!! A chipotle right outside it too. I can’t remember what we paid, but it was the cheapest in manhattan anyways. I would recommend it!

Luca Anselmi

It is a big scam. Big scam. You can be stock in the elevator for hrs Very Disappointing – More Like a Hostel Than a Hotel This was one of the worst hotel experiences I’ve had. The rooms are extremely small, outdated, and poorly maintained. There are only two elevators for the entire building, and it’s not unusual to wait 15–30 minutes just to get one—if you’re not forced to take the stairs, depending on which floor you’re on. The hotel is severely understaffed, and it’s nearly impossible to get assistance or connect with someone when needed. Despite carrying the Hilton name, they are not truly part of Hilton. They seem to use the brand just to attract guests, but don’t honor the standards. Diamond status? Completely ignored. Honestly, it feels more like a low-end hostel than a proper hotel. I would strongly recommend staying elsewhere.

Vylynn Nguyen

For the rate I got for this location at DoubleTree, my rating reflects what my stay was for four nights. I think with housekeeping, I assumed that when I am gone out for the day, the housekeeping would come in and clean my room but nope, that never happened. The only time they cleaned my room was when I had to tell the front desk attendants to phone the housekeeping people to clean my room. Even if my “Do Not Disturb” sign was up, I would always remove it signifying that yes it’s okay to go to my room and clean it cause I am gone exploring by that time. When I was cleaning up to check out, I thought I saw an insect on my bed. I thought it was just lousy work from housekeeping. I was reasonably gone for a long time in NYC which gives the housekeeping people enough time to clean my room. I believe on the first full day, they knocked on my door but I was truly scared because the knock was so loud and I was alone. I wish they can go a different approach when the hotel guests are expecting housekeeping to come in because I was truly terrified of the loud knocking. I never checked out through the app so it was just a whole new experience for me where I accidentally checked out early, but I thought they would give me to 11:00 A to check out but when it was 8 A, an employee opened my door to see if I was still in the hotel room. I understand and I really do apologize for that but I wish they could’ve knocked (they probably did but I didn’t hear). Overall, I can’t really complain. I was near several subway stations to where I can get by easily. This hotel is near the Ferry, World Trade Center, the Charging Bull. The feeling is neutral, I just wish the hotel could improve in those aspects. Oh and the hotel is dangerously slow, I so wish they would fix it or something because that is a big no no to accommodate elderly people, people on wheelchairs, disabilities. Yeah, :( just overall truly disappointed but I thank the hotel employees for showing up and working their hardest everyday. Thank yall.