Fairfield Inn New York Manhattan Financial District

Anthony M

The room wasn’t the cleanest and was clearly in need of a refurb. The staff were very pleasant and helpful and the location was perfect — certainly a highlight. I personally won’t be staying here again unless there are some changes made but for the price I cannot complain too much.

Nicole Rosario

First of all, the staff service was excellent, including housekeeping, front desk, and kitchen staff. Everyone was very kind and professional. However, my experience with billing was terrible. I booked a King bed room for 2 people for 4 nights, from May 21, 2026 to May 25, 2026. Over the phone, I was told that the total would be only $897.58 and that I would pay it at checkout. I was also told that during check-in they would only charge me $20 temporarily, which would later be refunded at checkout when the final payment of $897.58 was processed. This was completely false. At check-in, they charged me $977.58, which included the $897.58 plus an additional $80 ($20 per day). Then, on the day of checkout, they charged my card again without my permission. I never authorized them to store or reuse my card information. The card was only used to tap at the register during check-in for the $80 charge. When I went to the front desk to ask about it, they told me the system was undergoing changes and asked me to wait until Wednesday, May 27, 2026, to email the company so they could refund my $160. Today is Wednesday, May 27, 2026, and I still have not received my money back. Before going to the front desk, I also tried calling multiple times, but the calls kept disconnecting because of the same “system changes.” Very disappointing experience regarding billing and customer service handling. I do not recommend this hotel.

James Wood

Location is great, right between Seaport and the Financial District. There are several Marriott properties in the immediate area and I've stayed at them all over the years. I stay here frequently for work since our NY office is across the street. Of the Marriott properties, the Fairfield is not considered the best, but it is the one I prefer. All of them have the same size rooms, but only the Fairfield has the complimentary breakfast. The staff is always pleasant and helpful. A very special shout out to Geo and Dominik (sp?). They always recognize me when I arrive and make me feel at home. The rooms are basically the same right rooms as the other Marriott properties in the area, just a little more worn out as far as the furniture. I only stay for business trips, so all I need is a bed and decent shower. The complimentary breakfast buffet is a big plus. It's nothing special, but I can grab a quick bite and be on my way.

Kyle Luk

The Only Pro: Kind Staff The absolute only positive aspect of this stay was the front desk staff, who were generally polite and helpful. After a highly stressful booking ordeal (more on that below), they were able to reinstate my reservation. The staff also kindly accommodated a room switch request later on. Unfortunately, friendly service just isn't enough to make up for a fundamentally sub-par, low-quality hotel. My issues started before I even checked in. Despite booking weeks in advance for a reservation that didn't require prepayment, the hotel emailed me the night before my stay saying my credit card deposit didn't go through. I was on an 18-hour flight to NYC and obviously couldn't respond. When I landed, I checked the Marriott app and saw my reservation had simply been cancelled—without any direct email notification or warning. I called the hotel, the front desk reinstated the booking, and ironically, I used the exact same card I already had on file to pay without any issues. Why cancel a booking so quickly without a response if the hotel isn't full? The system is irrational and extremely frustrating for travelers. The Room: Dark, Dirty, and Dated. Once inside, things only got worse. The room was extremely small, dark, and undeniably dated. Several glaring details were immediate red flags: • Shocking Cleanliness: Upon checking in, there was unflushed tissue in the toilet. Black clumps of dust literally fell out of the bathroom exhaust fan. The areas around the wall plugs were filthy. Worst of all, the towels and sheets had brown stains on them. • Bizarre Bedding: The blanket didn't even have a proper duvet cover. Instead, it was sandwiched between two separate flat sheets that came apart easily during the night, leaving us sleeping directly against a futon-style blanket that probably rarely gets washed. The Dealbreaker: Impossible to Sleep The absolute biggest issue was the AC unit. It was deafeningly loud. The compressor would randomly kick on every half hour, waking us up constantly and completely ruining our rest. We asked to switch rooms, which the staff handled graciously, but the second room had the exact same horribly loud AC problem. The bathroom was a functional disaster. The shower leaked water onto the bathroom floor. The water pressure was shockingly bad, making it impossible to shower without freezing because so little water was actually coming out of the showerhead. On top of that, it took forever to get hot water, and the temperature was incredibly difficult to control. To add insult to injury, the toilet roll holder in both rooms we stayed in was loose and slanted. You needed a surgeon's precision to tear off a piece of toilet paper without the entire roll falling onto the floor—absolutely pathetic. The lack of attention to detail here is an embarrassment to the Marriott brand: • No easily accessible outlets near the bed. • The USB charging ports on the bedside lamps were completely dead. • The bedside lamp wouldn't even turn off properly; I had to physically unplug it from the dirty wall socket just to turn the light out. • No safety deposit box in the room. • No standard amenities or slippers (Maybe this is just a "New York thing") Bottom Line: We Checked Out Early. Ultimately, the combination of zero sleep, dirty conditions, and broken amenities was too much. We decided to cut our losses, check out early, and move to another hotel nearby. The new property was similarly priced and miles better in every conceivable way, proving that this Fairfield's issues are a specific property failure, not just an unavoidable New York standard. The staff here might be trying their best, but they are working in a failing, low-quality building with dated systems and terrible hygiene. Not a great start to our first trip to NYC. I really hope this isn't the expectations I should be having for Marriott Hotels or the city.

Hope Forall

When I checked in, I requested a room with a view of the water. The guy at the front desk advised to wait 20 minutes so he could get house cleaning to prepare a room with a view. After 20 minutes of waiting, he told me that he did not want me to wait any longer, especially with my status with Marriott so he upgraded me to a room that he claimed was one of the best rooms at the hotel. When I entered the room, it was one of the smallest rooms I ever stayed in with no view of the water. When I contacted the front desk, a different person told me that they do not have rooms with a view of the water. My issue is not the room but rather I was told to wait for a room with a view and in the end this did not occur. Do not mislead the customers, over promise nor add prolonged wait times when the room is basic at best.