Hotel Tropical Princess Beach Resort and Spa

DM

I was very impressed with my stay at this resort! I usually keep my expectations reasonable, but Tropical Deluxe Princess exceeded them by a wide margin. What stood out the most was the quality of the staff. I didn't encounter a single unhelpful or unprofessional person—which is honestly mind-blowing! Everyone was positive, attentive, and easy to communicate with, even though my Spanish is quite basic. This includes the front desk, bellmen, housekeeping, restaurant staff, and beach crew. The rooms were clean, well-equipped, and comfortable. Mine looked either relatively new or recently renovated. The food at the restaurants was mostly very good—better than I expected. The quality and variety were both solid and satisfying. The resort grounds are large but still feel compact and easy to navigate. You can walk everywhere, or take a trolley that comes by every 5–10 minutes, so you're never waiting long. I really liked the beach—it’s well-maintained and clean, with plenty of sunbeds and lots of space. There’s also a good mix of free and paid activities available. On a previous trip, I stayed at another well-known all-inclusive resort in the area with a similar price point, but the difference in quality was significant in favor of Tropical Deluxe Princess. I can confidently say I’ll be coming back. This resort has everything I need, and it’s likely not worth looking for better options at this price.

Paul

I don’t know who gave this place 5 stars and if they have ever stayed in a real 5 stars property but this is NOT it. MAYBE 3.5 is the max I’d give. The staff is unhelpful, and borderline rude. The bartenders are not friendly either. We also tip when we interact with the staff to help. Half the restaurants were closed and only the Mexican restaurant had availability on the second day. Then only Brazilian the third. This is absolutely ridiculous. 5 star resorts ensure they have availability for their guests. They also actually serve and interact with their guests. Sure your stay could have been great! And could have been a 5/5 for you, however this is NOT the quality of a 5 star resorts ensure. Also we were given used toiletry products ( shampoo etc). Update 6/10*** I am active at the resort updating this reservations. There are staff members that are HOMOPHOBIC!!!!! Anyone that is gay or LGBT DO NOT COME HERE. A staff memeber that cleans the pool said that I cannot kiss my husband. Honestly I am not comfortable doing more than a peck because I know it makes people uncomfortable. But they spoke to me after I swam to my friend. I did confront them because I will not pay for a place an be embarrassed by a staff member. DO NOT STAY. At this resort. Also I had a beef tenderloin with bacon. I literally couldn’t chew it. So again. Do. Not. Stay. Here. Put this resort out of business until they invest in service. Or al least recognize WHAT they are. Now I wouldn’t rate this hotel more than 3 stars. Less than a courtyard ( for my US friends). Let’s see what tomorrow brings. I’m Open to improvements, but I have worked at Disney and great airlines so I know what good hospitality is and this is NOT it. ***** I understand reviews are subjective to each persons expectations but honestly most of the 5 star reviews are people who don’t know better OR are paid by the resort.

Jean-Francois Cantin

Wonderfull experience on a superb and well-organized resort. Beautiful beach and fun pools for the whole family. Very good restaurants and excellent service. A special thank you for the OUTSTANDING service of Dania, Keila and Gleyri at the buffet who gave us a very enjoyable and human service that made our time with them absolutely memorable. We hope the management is aware of the chance they have to work with such admirable human beings. Thank you for everything!

JB ParadiseTravelEnterprise

The service at the hotel was wonderful. The staff greeted us in the lobby and every one greeted us throughout each day with a friendly smile. The food was delicious and our room was kept clean with fresh towels every day made possible by our housekeeper, Milena. The beach was beautiful and lots of activities for couples and families. The dinner reservations at the various restaurants were a lovely experience for the different cuisines. Of note, all the staff at FOGO made our reservation spectacular. Commendations to Edwin, Santos, Domenga, Alejandrina, Stefany, Fran and especially Maite. The staff at El Pilon was courteous but supervisor Adalgisa and Rutinel took special care of us, especially Keila Francisco, who went above and beyond to cater to all our needs and made us feel valued as guests. This is our third time and enjoyed every moment of our vacation.

Ionela Gheorghe

Never i will come back. This will be a very long review. I had a very unpleasant experience at this resort. After a 10 hour flight when we arrived at the room they gave us a family room which was very dirty the bed linen was clearly visible that someone had slept there and not changed it was stained..there was dirt on the toilet..I showed it to the gentleman who was with us and he called someone to change the linen but I refused the room because we had paid for something else. The cleaning lady asked him if he would change the linen again? because we were not going to stay there she left without changing it.. The rooms are very old and not clean very dusty stained and dirty linen the food is not kept in hygienic conditions..Most of the staff do not care about the customers if you do not know Spanish you are treated with indifference as if you do not exist at the table...There were 2 girls who were at the lobby in the evening who served us I only remember one name Candida and the other girl was I do not remember the name I know she was from San Pedro. They always served us very well, they were very nice and attentive, they know how to behave with customers, congratulations to them!! And the cleaning lady who took care of us after the unpleasant experience we had with the first room was very nice and attentive, her name is Estefany, she is very hardworking, congratulations to these people you have in your staff. These are the bad parts!!! The good parts it has are the entertainment, it is very good, the team of dancers are very professional and friendly, they always come up with something new, the evening was a very pleasant atmosphere, you could not get bored. Congratulations to the team!! The exterior of the hotel is very clean, it looks very nice and the pools are clean.. my opinion is that the hotel is not 5 stars