Hotel Tropical Princess Beach Resort and Spa

Abd-Almeneim abukwaik

We recently stayed at this resort and overall had a lovely experience. The property is very clean, nicely renovated, and family-friendly, making it a great choice for a relaxing getaway. The atmosphere is quiet and peaceful, which we really appreciated. There are, however, a few areas that could be improved: The AC in the rooms needs an upgrade. We had to change rooms three times, and each one had issues with humidity and poor cooling. The food could be better, especially by offering more kid-friendly options such as chicken strips, French fries, fried shrimp, and fried calamari. The seafood selection was also below expectations. I noticed many reviews mention friendly staff, and while everyone we met was polite and helpful, the overall warmth and enthusiasm felt a bit missing — a few more smiles would make guests feel even more welcome. We had some difficulty communicating in English, as around 80% of the staff we interacted with did not speak it well. However, this wasn’t a big issue for us — everyone tried their best to assist, which we truly appreciated. Overall, it’s a beautiful, clean, and family-oriented resort with a lot of potential. With small improvements in comfort, food variety, and communication, it could easily become a perfect five-star destination!

Courtney Cartmill

We arrived on Sunday, November 24th, 2025, hoping to make this a special trip for our twin boys’ 13th birthday. Unfortunately, nothing was done by the resort to acknowledge their celebration, even though we noticed other guests receiving special attention for theirs. We experienced several issues with our room. The air conditioning never worked properly—we had to place towels under the door just to keep the room somewhat cool. The toilet backed up, and we were moved to another room that had no window, which felt very uncomfortable and closed-in. Connectivity was also a challenge. The Wi-Fi was extremely unreliable, which was difficult for us as traveling professionals who need occasional access. At the sports bar, the bowling turned out to be mini bowling and quite expensive. The food there wasn’t great either—our loaded nachos arrived with only cheese sauce and none of the toppings listed. We had similar concerns with the beach restaurant; many of the fried items tasted old. The Japanese restaurant was another disappointment, especially for our kids, who were expecting a hibachi-style show that didn’t happen. On a positive note, the staff around the pool area and at the buffet/market were friendly and helpful. However, the excursion we booked to swim with sharks and stingrays was alarming. We were disturbed to see dolphins kept in a very small enclosure, which we would not have supported had we known. Additionally, our family was transported on a very small boat without life jackets, despite rough waves and yellow/red flags. Even as strong swimmers, we did not feel safe. In our room, we also encountered several maintenance issues: a non-functioning phone, a smoke detector hanging from the ceiling, a loose shower head, and a very cramped toilet area with transparent glass. We requested an ironing board one evening and never received it. We shared our concerns with management, but aside from apologies, nothing changed. We also sent an email and did not receive a reply. This was our children’s first vacation, and we truly wished it had been a more positive experience. Unfortunately, we cannot recommend this resort based on our stay. Wish I could give zero stars. Courtney Johnson

Azhar Karypbayeva

Great hotel, I enjoyed my stay. I came alone, but was not bored at all. All thanks to the animation team. A lot of activities, they try to involve and entertain the guests. I loved activities during the day, foam party, shows at night and dances. The only thing hotel can do better is food. There is a big variety of food but it is not as tasty. There are restaurants you can go to but its hard to make a reservation, most restaurants are all booked out for few days. The territory is big and decent maintained, there is a shuttle between areas, birds walking around. The team is nice and friendly. Rooms are in good condition.

LV S

We had an amazing time visiting this resort. The animationteam gave us a very warm welcome and made our time here so much fun! They do a lot of fun activities with the guests. Especially Eunice, because she really took the time for us and often came to talk with us. She is super friendly person and a great dancer!

Anny Melo

I had an incredible time at the Caribe Deluxe Princess! The resort is beautiful clean, tropical, and full of good vibes. The food was delicious, the pools were always spotless, and the beach was absolutely stunning. But what truly made the experience unforgettable was the animation team, especially Flavio and friends they brought so much energy and fun to every activity. I joined the volleyball games with him on my first day, today my team won at the Olympics pool games and it was such a great time ,full of laughter and good spirit. The night shows were also amazing full of color. music, and talented performers, the Michael Jackson performance was on point. The entertainment really makes you feel like you’re part of something special every night. Overall, this was one of the best vacations I’ve ever had. Huge thanks to Flavio and the whole team for making it so memorable. Oh and for Leonardo for the bachata's classes.