Hotel Tropical Princess Beach Resort and Spa

Henry Campanaro

The resort was amazing. The rooms were very clean. Service was on point. The food was excellent. The resort itself was amazing has many activities and entertainment. The animation staff was spectacular. Flabio made our trip beyond fun. The games, dancing, entertainment and vice was amazing. Would recommend the resort!!! Will return.!!

Iryna Horal

This hotel has a beautiful white sand beach. Unfortunately, we came there during seaweed season and despite a huge effort from staff to clean it up, we could not enjoy the sea. We compensated it with enjoying the swimming pools. There’s a nice area with slides for kids. Our room was nice and big. However, our first impression was really bad. We arrived around 4pm. The sheets of 2 of the 4 beds were not changed & no pillowcases on any pillows. One pillow smelled SO stinky. The floor was absolutely disgusting. The staff cleaned and changed everything that needed to be done. We traveled with 8 years old twins & they were looking forward to it. But the kids club on this resort is a big joke. The only entertainment there was TV. However, entertainment for adults was great. Our kids could participate in some of it. It was hard to find someone who spoke basic English, which is understandable because the majority of their customers were locals.If you leave your towel on a pool chair and go for lunch, you will see couple people sitting on it when you come back. We booked restaurants for 4 dinners but gave up after second visit. The buffet service was so slow & the quality of food was inconsistent. Huge lines for pasta and meat. Constant problems with plates. In the dining area, you would be lucky to get fully served table. If not, it will be hard to get a cap or glass.There’s only couple good trained staff. And one of them and the best is Paulino. I will not come back on that resort.

Shanna Bhagan

Had a great stay! Activities with Flabio, Eunice, Leonardo were a lot of fun! Juan at the main pool bar and Juan at the game room bar were very nice and welcoming! Rooms are nice, cozy, with AC. Food is decent. Hard to get reservations at specialty restaurants. A lot of activities. Beach is nice. I would recommend for a nice extended weekend stay!

Valerie Wojcik

Large resort but staff was rude. Next time ask your travel agent for an English speaking resort. Only 1 girl at the front desk was accommodating after she said she would upgrade our rooms for $100 cash per room but she was not there daily. Workers for knock once in your hotel door and just walk right in, housekeeping really were efficient but towels were not replaced and hard to receive them. Swim up bar pool smelled and workers were rude there. Hard to get drinks will say the rooftop bar and pool is where we spent everyday and bartenders upstairs there were amazing. No list of activities or shows that were available and the buffet was terrible except for the last day we were there. They must have had a new chef as there were different choices and the food was displayed differently. The front desk, sports bar, gift shop, coffee shop, and ice cream were accessible by the tram car as it was quit a walk from the rooms. Also the beach was completely covered in seaweed, at the waters edge, and you could not go into the ocean. Will not return to this resort again.

Marina Murano

*I am not able to write this review under the same email I booked, Keeps login me out* Will start by mentioning that when I made my booking I was informed I will get a special treat for the occasion of my birthday, but that was not the case, they totally forgot or ignored that ones I arrived. At the time of my check in I had to wait for almost 2 hours at the lobby with a kid, because the front desk staff was not flexible at all, I understand hotels have policies but should be some type of flexibility and understanding as well, specially when people just arrived and are tired.Finally got my access to the room which was not properly clean and with bad smell. Agreed with one of the reviews in here that most of the staff were rude and grumpy. It was a broken floor near the swimming pool and my kid fallen down there. The swimming pool had black spots in the inside walls. He heard that was going to be a foam party and wanted to have a look So I asked the staff if was activity for all the family and they told me yes, so we approached and excited for the foam, but what was my surprise, that it was a “dance” competition, but it was all about inappropriate movements, not even close for a family activity. I am disappointed as its advertised as a “family resort” it doesn’t have much kids/family activities, they have but not to consider a family resort. The ice cream shop hours are very short. I been in different hotels and this one I rarely see staff smiling as in other hotels, were nice staff but in general grumpy. When i was going to do the check out I was ask if I was giving cards for the towels, never! Didn’t even know I could have those. Food was not great at all. It could be a 3 start hotel but that doesn’t mean it wont be clean and with quality service. Internet service was untestable. Disappointed.