DoubleTree by Hilton Hotel New York City - Financial District

Paola Bernardoni

I was a little hesitant at first because of some comments I’d read, but this turned out to be a very comfortable and enjoyable stay. The hotel is clean, spacious, and modern. I had a King City View room; the view was stunning, and I had no issues with the elevators (there are three). What stood out was the location, it’s perfect! Close to major attractions, restaurants, and public transportation, yet still peaceful and quiet at night. The staff were incredibly friendly and helpful throughout my stay, especially Jose at the front desk. Shoutout to him for the amazing customer service! I’d honestly go back just for him. Overall, I absolutely loved my time here and would highly recommend this hotel to anyone visiting the area. I’m already looking forward to coming back!

Ashwin Chettiar

I recently stayed at this hotel and overall had a pleasant experience. I’ve rated the room 4 stars for a couple of reasons. While the room was clean, well-maintained, and offered a comfortable stay, it did feel a bit compact for what’s considered a king room. Additionally, the elevator situation during peak hours was a bit challenging. With only three elevators servicing a 45-story building, wait times can get long—especially in the mornings around 9–10 a.m., when staff are also using the lifts to access guest floors. It would be great if there were a dedicated service elevator to help streamline the experience for hotel guests. The air conditioning was another area that could use improvement. It tends to cool the room quickly and then shuts off, which leads to noticeable fluctuations in temperature. A more centralized or consistently regulated system would really enhance comfort. That said, the staff truly made the stay enjoyable. The reception team was welcoming and helpful throughout, and every staff member I interacted with greeted guests with a smile. Their professionalism and friendly demeanor made a positive impact and helped offset some of the minor inconveniences. All in all, I would recommend this hotel for its service and location, with just a few tweaks that could make the experience even better. --- Would you like me to tailor it further for a specific platform like TripAdvisor, Google, or Booking.com?

In Jae Chung

Came in early for a concert and I understand that check in was at 4pm and we came prior just in case a room was available. (I already booked and paid for said room online) Our room was not available at the time which was no big deal as we were told we can leave our luggage and it will be safely guarded. We decided to leave our luggage with security and we just wanted to double check that we can grab our bags later since we would be checking in later in the night after a concert. Security staff mumbled and was openly pretty rude and not helpful. Made it seem like our bags would be unreachable after 7pm. We ended up missing our train and decided to check in to our room since at this point, it was after 4pm. Front desk was very helpful,professional, and informative. Unfortunately our room to our hotel room was jammed shut and would not open. We were told to call the front desk using a phone in the hallway to ask for assistance. Was informed that a mechanic would be showing up shortly. After waiting for almost 30+ minutes in the hallway by our room in the heat with all our luggage, had to call again just wondering when this would get fixed and we would be able to actually enter our room. Was now informed that they were completely unaware that we were waiting which is a bit strange since we went through the check in process, was given keys, and called prior about the malfunction with our door. Was eventually fixed after a long wait. Definitely not a $360 per night experience I would ever expect.

Mara Z

A shocking and unsafe experience — this feels like a fake Hilton, not even close to a real hotel, let alone a 4 star one • The hair dryer in my room was sparking and glowing, a serious fire hazard. It took over 4 hours to get a replacement, and every time I called reception, they hung up on me. • I’m now leaving with a severe flu and fever, after being left in an unsafe and stressful situation. • The bathroom door was broken and didn’t close, and even after reporting it, no one fixed it. I think not even hostels have this problemp • The room was dusty and dirty, with hair in the bed, and looked nothing like the pictures online. • You can hear everything from other rooms. • Fire alarm tests early in the morning woke everyone up unnecessarily. • There are only 2 lifts for a 60-floor building, so be ready to wait 30 minutes just to get up or down. • A deposit was charged without notice and still hasn’t been released. • The laundry room was filthy and dusty, leaving my clothes worse than before. I was expecting Hilton quality, but instead got a dangerous, dirty, and completely mismanaged experience. Avoid this place at all costs.

Fenni H

I was very disappointed with my stay due to the unprofessional attitude of several staff members. Their rudeness was enough to affect the mood of my trip, and it makes me question why they are working in hospitality. I have traveled extensively around the world and have never felt the need to leave a negative review until now. This is also not my first time visiting New York, but it was by far the most unpleasant experience I’ve had with hotel service. Both the reception staff and the luggage storage staff were unwelcoming. Not acknowledging greetings and responding with nothing but a curt “time” is simply unacceptable in this industry. Guests deserve to feel respected, not dismissed or spoken to in such a way. I sincerely hope management takes this feedback seriously and considers hiring staff who are better suited for customer service. Unfortunately, I would not choose to stay here again, and I would advise others to reconsider if they wish to start their day on a positive note.