Family Jamaica Holidays

Lovely Love

The pictures online is a lie. When you step into the hotel it's nice but once you get to the rooms, it's like you step into a motel six. The rooms are small as well as the bathrooms with no microwave at all. The power went out three times and along with the TV not working and the food was mediocre nothing special as well as the drinks. This is one the most horrible all inclusive I ever stay at.

Rachel Petrucci

My husband and I have had a lovely getaway to the Hilton Rose Hall Resort. Pros: The resort was absolutely beautiful. We enjoyed the “East Beach” which was quieter during the day and then would move towards the pool as people went in to prepare for dinner. Food was fine, about average for what you’d expect at an All Inclusive. We loved the Italian restaurant and had the best chickpeas ever at the Asian restaurant (would love the recipe!!). We did not try the Jerk Shack or Rum Factor as we don’t tend to like curried or heavily spiced food. The staff was lovely and was always pleasant. Cons: There were a few things in our room (outlet, smoke detector?) that stayed lit up or flashed throughout the night which disrupted our sleep at times. Our toilet also ran frequently, filling up and emptying itself numerous times an hour. The bars did not have bananas throughout our stay, which limited the number of frozen drinks available. You can tell the resort is older (compared to Hilton Cancun where we stayed in 2023) but this did not take away from our experience. We would absolutely come back and would recommend to anyone looking for a getaway.

Kylie Shepard

I had such a fun time at this resort for the destination wedding I attended in late May. Overall most of the staff were absolutely amazing, helpful, and hilarious. They made the whole experience feel like nonstop fun and really made us feel welcome. The beach was stunning, and the lazy river had me feeling like a big kid… a big drunk kid 😂. And don’t even get me started on the beef patties—I wish I could’ve packed them in my suitcase and brought them home. SO good. That said, I did have one unpleasant experience with a younger staff member who decided to publicly call out my outfit, which was a low-cut long sleeve blouse. She refered to it as a “bathing suit” (never heard of a long sleeve swim suit) I have a larger chest (K cups), and in a tropical setting, I dress appropriately for the hot weather. It felt really targeted, especially when I saw other guests in booty shorts, see through tops, low cut backless dresses, v necks and tube tops in the same restaurant getting no comments. It was embarrassing and unnecessary, especially since every other staff member I interacted with was super kind, respectful, and even complimented similar outfits. If dress code concerns need to be addressed, they should be handled privately and respectfully—not in front of a crowd. Other than that moment, the trip was amazing and full of good vibes. I’d go back again just for the beach, the laughs, and the beef patties!

Dr. Logan Payton

As a frequent traveler, I would rate this resort 2 out of 5. If you’re looking for a relaxing, scenic, and friendly environment with good food, this is not the hotel for you. We initially chose this hotel based on the pictures we saw and the amenities offered, but it turned out to be too good to be true. Upon arrival, the front desk was overwhelmed with guests checking in, and the process moved quite slowly. There was no welcome beverage or gesture to greet us. We finally checked in after 4 PM, only to be informed that our room wasn’t ready yet. We ended up waiting an additional 45 minutes. When we finally got into our room, it felt more like a Motel 6 than a Hilton hotel. Although we had a king bed, the room was extremely small, barely accommodating two standard suitcases. The overall appearance was disappointing. The food quality was mediocre at best. Ninety-five percent of the time, most restaurants were out of key items. We tried almost every dining option, sometimes arriving right when they opened, only to find that they had run out of things. Additionally, the staff did not exhibit the friendliness typically found at resorts; they seemed overworked and annoyed. The resort itself is far from relaxing; it felt very overcrowded.

Laura Gray

We had an amazing time! We came with 4 couples for my birthday. If you are used extremely luxurious hotels, I wouldn't recommend this hotel for you unless you purchase the larger suites they have. We had a standard room as a diamond member. They may or may not give you a letter stating your diamond member perks. We received ours, and both of the other couples did not, so I would ask for this. Also, the check-in is different from the front desk. Hilton honors is on the left when you come in the front door. Understanding different cultures will also play apart in your stay. The people who work here are on island time. The service is slower than you're used to in America. Be patient. Everyone was raised differently. The seaside grill was absolutely phenomenal, as well as the service and managers. The lazy river was so much fun with entertainment daily. We did not make reservations for food, and we did not have to wait to be seated. We ate at the steakhouse across the street at the golf course, and it was outstanding. The steak was bigger than my plate, and you get 50% off as a diamond member. The coffee shop always had wonderful coffee and snacks. The jerk hut was delicious as well as the buffet. However, you have to push and shove sometimes in these lines, and it can get a little crazy. They had entertainment almost every night, which was fun to watch. They interact a lot with the audience, which is fun. They have free catamaran and kayaks. They have cabanas for rent but we didn't feel the need to buy one since we're very active and in the water mostly but chairs weren't hard to find either. I received a facial at the spa and it was very nice. The rooms are nice the bathrooms are just very small but I didn't find an issue with them. Overall, we had a great time!!

Mohammed Agbabiaka

This was our first time in Jamaica, and Moon Palace came highly recommended by people I really trust—and they weren’t wrong. From the moment we arrived, everything just felt right. The service was on point, the staff were friendly and always willing to help, and the overall vibe of the place was peaceful and welcoming. You can tell they really care about the guest experience. The hotel itself is beautiful and sits in a great location. It’s right on the water, and the views are amazing. Whether we were relaxing by the pool, walking along the beach, or just enjoying the ambience—it all felt effortless. Honestly, this was a solid choice and a great first impression of Jamaica. I’d definitely come back.

Misi Afrique

The hotel is nice but it can be much better, They have only 3 elevators which meant we had to queue to get on the elevator and sometimes it takes too long to get an elevator. The service was just OK but not good enough for an all inclusive hotel. The food was just OK. Overall I have been to better resort in Jamaica.

nashawna johnson

I recently had the pleasure of staying at Moon Palace, and I must say, it was an unforgettable experience! The resort exceeded my expectations in every way. From the stunning architecture to the pristine beaches and lush gardens, every detail was meticulously taken care of. The staff were warm, friendly, and attentive, ensuring that our every need was met. The food was incredible, with a wide variety of delicious options to suit every taste. The amenities were top-notch, with multiple pools, water parks, and activities to keep everyone entertained. I especially loved the nightly entertainment and live music. The rooms were spacious, clean, and comfortable, with breathtaking views of the ocean or gardens. Overall, Moon Palace is a true paradise!

Matthew Rivera

Our recent stay at Moon Palace was overall average, with a mix of positives and negatives. Positives: The resort itself is beautiful, and they clearly take pride in maintaining it. The grounds are clean and well-kept, with lots of family-friendly events and activities for both kids and adults. As a group of 19, we chose Moon Palace specifically because they claimed to be able to accommodate a large family gathering and make it special. The staff member who made coffee and crepes was wonderful — friendly, kind, and a real highlight of our trip. There are many options and activities across the resort, and the overall layout is easy to navigate. Negatives: For my family of five, this was the most expensive trip we’ve ever taken for the time we were there. At that price point, I expected much more. Had the cost been lower, my rating would have been higher. Our rooms were average at best. Since they had no five-person rooms available, we had to book two separate rooms, which were basic, small, and the bathrooms were a bit cramped. I also wish the bathroom doors were solid rather than partially see-through. Unfortunately, some of the staff were rude and seemed to use “the rules” as a reason not to do what was reasonable or right. This was especially noticeable at some restaurants, where staff would turn away guests for “no reservations” even when the place was visibly empty. One night, we saw a family get turned away, and for the next two hours, at least ten tables sat empty with no other customers arriving. The pizza spots — both the outdoor lunch area and the indoor one — were frustrating. There was hardly anything available, and it felt like they deliberately made guests wait so long that people would give up. Instead of preparing enough food for the constant lines, they’d make one item at a time, creating unnecessary delays. We had spa credits included in our package but were told they could only be used for something else if we sat through a timeshare-style presentation, which seemed unfair given how much we had already spent on this trip. Overall: Our trip was not the worst, but definitely not the best. There were some staff members who were amazing and friendly, but not everyone shared that attitude, which made parts of our stay uncomfortable. I might consider trying another Moon Palace in the future, but only at a better price and hopefully at a location with more consistently friendly service.

Balwant Bisht

We took a trip to Moon Palace Jamaica with five families, and we’re still talking about how amazing it was! From the moment we arrived, the staff made us feel welcome and taken care of. The service was top-notch, and the resort had something for everyone—kids, teens, and adults alike. We especially loved gathering for meals at the wide variety of restaurants—every dish was delicious, and the service was always friendly and fast. Traveling with a big group can sometimes be chaotic, but Moon Palace made it effortless. There was never a dull moment, and the memories we made together will last forever. If you're planning a group trip or family reunion, this resort is a fantastic choice. We truly enjoyed every single moment.

Trayce Lappin

A Wonderful Stay with a Few Minor Hiccups - Would Return! I recently had the pleasure of staying at this resort and overall, it was a fantastic experience. The resort itself was spotless — clean and well-maintained throughout our stay. Our 2 bedroom ocean front suite was amazing. From the moment we arrived, the staff made us feel welcome with their warm, friendly service and attention to detail. The food was absolutely amazing! Every meal was a treat, with a variety of options that were fresh, flavorful, and beautifully presented. Dining here was truly one of the highlights of the trip. The beach was breathtaking - soft sand, clear water, and plenty of space to relax and soak in the sun. It was the perfect place to unwind. There was an issue during our stay with the water — at times there was no water or only cold water available. While that was an inconvenient, I have to commend the manager, who went above and beyond to accommodate us and ensure we were comfortable. Their dedication to guest satisfaction really stood out and helped smooth over the situation quickly. Overall, the resort offers a great balance of relaxation and friendly competition (like fun activities or games), making it an ideal getaway. Despite the water issue, I would absolutely recommend this resort and look forward to returning in the future! Let’s also not forget the amazing beach staff at the cabanas. They went above and beyond to keep us comfortable.

PRIYANKA GANDHI

We had an incredible stay at this resort! Our Ocean View King Suite Jr was stunning, and the property's beauty and cleanliness exceeded our expectations 😍. But what truly made our experience special was the exceptional staff 🙌. Everyone we interacted with was kind, responsive, and respectful. A big thank you to Claudia for the warm welcome at reception, Byron for his helpfulness with our bags, Keerol for serving us drinks with a smile at the pool bar, and Claude for teaching my husband how to ride wind sail boat. The staff at the pool bars, restaurants, leading daily events and concierge were all commendable for their hospitality. We loved how the resort catered to both families and adults, offering a perfect blend of fun and relaxation ✌️. The afternoon events by the pool are led by the hotel staff and they were one of the most entertaining and fun times. However, we have only one feedback, we would recommend the evening events as well to highlight the local Jamaican talent, reflecting their culture, music, people and Jamaican life. Overall, we highly recommend this resort for an unforgettable vacation experience!

Florence Jones

We visited Jewel Grand Resort on 6/9/25- 6/12/25 and did not want to leave. This was one of the best resort ever. Everyone was so amazing and I loved the respect of the right hand over the heart which means, “Service from the heart.”. Our butlers (Mr. G and Demark) were awesome and all the staff. Thajay was one of the first staff we met at the resort and his warm and gentle spirit made my family and I feel safe and at home. Shannar (Coffee Shop-Silver Cafe) was also sweet and kind. The resort was clean with a lot to do. The food was great but the jerk chicken on the beach at 12:30pm I lived for (scored it a 10+). We celebrated my mother’s 75th birthday and everyone we encounter there made her feel special with memories that will last us all for a life time. We plan to return again in the near future🙏🏾❤️🎈.

Patrick Wynn

Went to Jewel Grande with my wife for anniversary. Jewel Grande owes me nothing. Restaurants were good. 5 star dining. Drinks were delicious and i ordered mine extra strong at every bar. Clean. Staff was very polite. Nightly entertainment did well. Cant wait to go back. Very romantic. Those morning breakfast brought me back to life every morning. Consistent healthy eating. Lots of tropical fruit. Really enjoyed ourselves.

M Jones

Best vacation ever. All the food was fantastic with lots of options. Pools were a great option on rest days. Beach area was beautiful and kept very clean. All the staff were so kind and helpful. Very kid-friendly, my 9 yo loved it. Room was large with a breathtaking view of the ocean. Would highly recommend this place to anyone who wants a smooth, relaxing, memorable trip in paradise.

Cory Jones

My sons and I had a guys trip to Hyatt Ziva and had a wonderful time. The grounds are well kept and the location is convenient. The staff was extremely friendly and helpful. Food was hit or miss, Choicez was a disappointment but breakfast as Calypso and the Jerk Hut were so good!! The star of the entire week was the Tuesday night Street Fair, a Jamaica BBQ with several different grills, buffet and drink stations. The pools were beautiful, clean, and never felt crowded. The entertainment staff keep everyone entertained. Drinks are good and the pool staff keeps them coming. Beach is beautiful but on the smaller side with plenty of shade for lounging. Overall this is an excellent resort for families, beautiful design but some age is showing, but the staff, location, and vibes make this worth it!!

Adrian Baudy (Adrian Baudy IV)

Amazing AI. Great service with amazing food. Check in was great especially for Hyatt Globalist with separate check in and a surprise bottle of wine delivered to the room. We loved all the food including the buffet which is unusual for an all inclusive. AC was cold, showers were hot, soul was recharged. Will be back!

Ava Sadat

My family and I recently stayed at this resort, and I can confidently say it was the best resort experience we've ever had. From the moment we arrived, every staff member we encountered was incredibly friendly, welcoming, and always eager to help with anything we needed. Their warmth truly made our stay feel special. One standout was Israil, one of the chefs working at the buffet. He consistently went above and beyond to make us feel cared for, offering exceptional service with genuine kindness. His friendly demeanor and personal attention added an extra touch that made our dining experience memorable every single day. The resort itself was beautiful, clean, and well-maintained, with a relaxing atmosphere and plenty of activities for all ages. It was clear that the staff took great pride in making sure guests were happy and comfortable. I can’t recommend this resort enough. We left feeling refreshed, happy, and already talking about coming back. Huge thanks to everyone there for making our stay so enjoyable

•Marc •Williams

This review is for families. My family of four (kids 7 & 12) just returned from Ziva. Bottom line up front, we had a great time and would highly recommend. Now, don’t get me wrong, this place is not perfect, but the negatives are more of an annoyance than show stoppers. Staff – We thought the staff were great. Almost 100% were delightful and really wanted to ensure we were well looked after. In fact, they provided a happy birthday welcome in one or our rooms and sung happy birthday at dinner. The other one percent I chalk up to a bad morning or afternoon. Hey, we have all been there. I say this because on one occasion I think a lady at the buffet must have been having a rough morning and it came across with her service at the start. But by the end of our meal, she warmed up. In fact, we had her the next day and she was all smiles for the very start. We noticed that sometimes the Jamaicans can speak with a bit of a rough tone but really don’t mean any ill will. Bench/pool – Remember, this review is for families and the beach is perfect for the us. It was never over crowded and it was basically 4 to 4 ½ feet deep the entire area in the cove. The kids felt safe and had a great time splashing around without having to worry about rough waves or riptides. The pool was very clean and 4 feet all around. It is true that folks claim their spot early. Even though the pool does open to 9, try to get up and to the pool area before 7 if having the ideal spot is important to you. We never had any issues with staff coming around asking if we needed anything. The only annoyance was the staff working the pool bar must have forgotten that they were not working the adults only side and was hyping the crowd hanging around the bar with some inappropriate sounds/chats at time. For example, one it was “this is my rifle – this is my gun” chat. For those of you that spent time in the military or have scene Full Metal Jacket would know this is not something kids should be hearing. Again, a bit of annoyance. Not a show stopper. All-in-all, we really enjoyed ourselves and highly recommend the place. Again. Great but not perfect. But what is…

JAW 314

The location is close to the Sangster Airport. The place is beautifully manicured with the flora of Jamaica. The staff, now they make this resort very special and made it a 5 star review. From Ms. Belle at the pool towel kiosk. Demaine and Amaia at Choicez for breakfast. Talila front desk. And manager Russell and Senior manager Dezreen to top it off. To be honest every one of the people working here are very humble and professional. Helpful as best they can. We saw them polish every single bulb on the hallway at the Rose hall building, which is why that hallway is spotless! We had an incident in which the door wont open with our keycard, we were told it will be solved by the time we get back for dinner. It didnt and we had to wait in the hallways where my kids were so tired they were started to sleep on the hallway. (Video) But both Russell and Dezreen were great to make up for our bad experience. We would like to thank the staffs. Ok back to it, the beach is beautiful plenty of shades. Would highly recommend this place for the service and amenities.

Jessenia Castro

My little family, which consist of my two boys and myself, just got back from this wonderful place. As soon as we got there, we were greeted by Michael. He was so wonderful to us and took our bags to our room. Every staff member there were just simply the best. The food was amazing and the resort it self was clean and beautiful. Entertainment was exciting and every night we looked forward to seeing something new. Every time my kids walked out of the room on their own, I knew they would be safe. The only thing I would have liked to seen more of, was diversity in music. I get that most of the visitors there are white. But there was a handful of us Latinos and African Americans. I look forward going back to Beaches Negril.

Shane Kamstra

We recently completed a 12 night stay of Beaches Negril, our second trip to this resort. What brought us back wasn’t just the resort, but the staff. We always feel like we are more than just a customer. The staff are almost always pleasant and more than willing to help out with a reasonable request. We were met almost immediately by Paulette once we arrived to inform us our room was undergoing some maintenance, and would be ready for us the next day. We were looked after and she was able to make it right for us. We spent a good deal of time speaking with Yanike at the welcome home dinner and she was a wealth of information for the Sandals Foundation as well as the kids club. Everyone at the kids club is amazing and made our kids feel like they were with their best friends. Our kids were disappointed when we didn’t take them. From the beach to the pools to the many amazing restaurants (thank you Chef Lemar for taking the time to indulge our questions), the loyalty office, the concierge, I can’t thank everyone enough who made our trip amazing. One tip, make sure you get your weekly schedule when you check in, they have amazing events through the week and you don’t want to miss out. We have already booked for 2027 and can’t wait to come back.

Melissa Houser

We had an absolute amazing time on our family vacation! Staff truly made our trip so wonderful from the bartenders to the front desk to the sales team to the managers. Everybody was so professional and went above and beyond to make us stay great. We will definitely be going back.! Food was fantastic. We met a couple of the chefs and you can tell they put their heart and soul into the dining. It was so great 😀

MM Lopez

We were treated like royality. The service was amazing! The entire concierge staff along with the beach staff were excellent! I feel like I have gained new sons and daughters... Things for you to consider for a more comfortable stay: -More seating in the guest rooms. -A door at the bathroom entrance. -Higher chairs on the beach and for lounging. -Control over the random birds and cats in the dining areas. -More handicap accessibility. I have a disability. Walking is a challenge for me. Sitting on low chairs is also an issue. Thank you for your attention to my comments.

Dajana Lucas

We was there first week of June 25. The resort is amazing especially when traveling with kids. It is a smaller resort so no waiting for anything. All watersports on property are inclusive and such fun for young and old.the food was good. The rooms are good. The staff 10/10. Everyone was very attentive and always ask what they can help with or if we need anything. The entertainment staff was amazing and gave a great show every day. We loved it so much we booked for next your again.