The Marmara Park Avenue

Anya Matusevich

Let me start off by saying, i don't know how this hotel sits at 5 stars. Must be the location or the pictures but it simply does not go higher than a 3. One positive i will give it is the location, right next to the 6 train and the empire state building, a few blocks from central park, this is a very happening location, with lots to do nearby. However, stepping inside is where you realize you did NOT get what you paid for. I booked a room with a balcony, clearly stated on the pictures, even got a more expensive room because it had the balcony, but lo and behind, no balcony in our room. Next, we get situated and decide to take a shower before dinner, nope. The shower hose is ripped at the top and starts spraying water out of the shower. Thankfully, the maintenance service was speedy about this, but im not sure how a hotel could not notice such a faulty part when doing the room cleaning. Let me also say, the staff was EXTREMELY kind and welcoming, they honestly made the experience much better, and if theres any positives, its the lovely people that work there. Lastly, the Turkish Bath and Spa they boast so highly about were closed the entire time we were there and the Turkish Bath WILL be closed until next year (as we were told by the staff) although this is not listed anywhere on the website. Additionally, the picture of the pool mustve been extremely edited and taken in extra wide lense because the pool room is the size of a small spa with a kiddy pool size pool. Actually kind of ridiculous. I tried so hard to like this place but PLEASE save your money and go to another hotel in the area or spend a little more and stay somewhere nicer. PS the elevators feel like theyre from the 1950's and shake and rattle the entire way up.

Tara Oladimeji

I stayed at the Marmara for one night on a last-minute trip to NYC and it was the worst five-star hotel experience of my life. I regret not opting for the cheaper four-star option that I was offered instead. I woke up covered in spider bites from my face to my hands and had an allergic reaction (as you can imagine). I had to request hand soap late at night. When I did so, I was told by the operator that the hotel has discontinued providing guests hand soap and that they'd make a special exception for me. Worst of all, the hotel staff service was horrendous. In less than 12 hours, the staff was unable to communicate simple messages about the same topic amongst each other, and I was charged a late check out fee as a result. I only received an "apology" from the front desk once they realized that I wasn't a child and that I was traveling for business-related reasons. If my only option to visit NYC involved staying here, I would forgo traveling altogether. I mulled about staying here and deeply regret it. DO NOT STAY HERE!

Jacob

Not a true five-star experience Our stay at this so-called five-star hotel in Manhattan was deeply disappointing. From the start, the service was unprofessional. Steven at the reception attempted to make jokes, but when we were clearly upset it came across as dismissive and unhelpful. Each time we asked for a manager, we were told he was the only one, leaving us with no way to escalate our concerns. The biggest issue was that we had reserved and paid for a king room, but the hotel was at full capacity and could not honor our reservation. Mistakes can happen, but what made this experience unacceptable was the careless, indifferent attitude of the staff. Instead of working with us to resolve the problem, we were made to feel unwelcome. The condition of the room added to our disappointment: • No hand soap provided. • A non-functional phone. • Half-empty shower products. • Only one small mirror inside the room, forcing guests to use the hallway mirror near the elevator. • A hallway that smelled of cigarettes upon arrival. To make matters worse, one of the key amenities we booked this hotel for—the Turkish hammam—was out of order until the end of the month. We were not informed of this in advance. While the hotel eventually refunded the daily facility fee (about $55/day), the gesture did little to make up for the overall lack of care. What could have been resolved with attentive service and professional management turned into a frustrating and disappointing stay. This felt more like a two-star experience than a five-star one.

Morgan Denton

The bartender was the sweetest and really went out of her way to make us feel special. She gave us Turkish coffee and Turkish delight that was delicious. The hammam was beautiful and so relaxing. The rooms were gorgeous. Everything about this hotel was perfect.

Lady Chvala

I loved the staff-Mike was AMAZING! This establishment was very beautiful to include our view of the city from our room! The amenities- great (gym with free weights-excellent touch…I ran out of time to utilize the spa but beautiful nonetheless). The location was close to everything. The food was great! The staff members were sweet to my children which meant a great deal us and added to the experience. Well put together, safe, secure and clean establishment. I am sure we will return HERE whenever we have a chance to revisit the city next. Thank for your role in making wonderful memories. A special thanks to the professionalism shown by Michael and his fellow staff for representing well the face of The Marmara- being greeted with such hospitality staged for a truly wonderful experience.