The Marmara Park Avenue

Abid Uddin

I had an incredible stay at The Marmara Park Avenue. From the moment I arrived, the service was on point. Michael Baize, the manager, checked me in right away instead of making me wait, super accommodating and genuinely attentive throughout my stay. He consistently made sure I was comfortable and satisfied with everything. Floyd was also very kind and helpful, and Wiz from security was extremely friendly and welcoming every time I walked in. In the mornings, Beliz made me an amazing breakfast and was one of the sweetest people I met there. Overall, the service here is truly impeccable. Everyone went above and beyond, and it made my stay feel special. Highly recommend.

Reana P

We stayed at The Marmara Park Avenue for a week while my husband was undergoing open heart surgery, and I cannot say enough wonderful things about our experience. Rachel was so kind and accommodating and went above and beyond to make sure we were comfortable. Every member of the staff was warm, friendly, and attentive. The room was great and the bed was incredibly comfortable, which made such a difference during a very stressful time. I am so grateful for the care and hospitality we received. The hotel offered a sense of calm and comfort that truly helped us through a difficult week. We will definitely be back again, hopefully for much happier reasons next time.

Nick

I recently stayed here over the weekend and have never been treated so poorly at a hotel in my life. I was charged an additional night's rate of $344 for checking out a few hours late. I spoke to the hotel manager to try to reason with him, since I was told the late departure would only be $150 plus taxes. The hotel manager was a tall, large black man with glasses and refused to listen to me. Not only that - he became extremely hostile and told me to Shut up and that he is the boss and that he makes the rules! He was literally screaming at me so loudly that one of the recepcionists tried to calm him down. To this, he told that gentlemen to Shut up and mind his own business. What a class act this manager must be. Avoid this hotel unless you want to risk being screamed at. The room was a decent size at least.

Anya Matusevich

Let me start off by saying, i don't know how this hotel sits at 5 stars. Must be the location or the pictures but it simply does not go higher than a 3. One positive i will give it is the location, right next to the 6 train and the empire state building, a few blocks from central park, this is a very happening location, with lots to do nearby. However, stepping inside is where you realize you did NOT get what you paid for. I booked a room with a balcony, clearly stated on the pictures, even got a more expensive room because it had the balcony, but lo and behind, no balcony in our room. Next, we get situated and decide to take a shower before dinner, nope. The shower hose is ripped at the top and starts spraying water out of the shower. Thankfully, the maintenance service was speedy about this, but im not sure how a hotel could not notice such a faulty part when doing the room cleaning. Let me also say, the staff was EXTREMELY kind and welcoming, they honestly made the experience much better, and if theres any positives, its the lovely people that work there. Lastly, the Turkish Bath and Spa they boast so highly about were closed the entire time we were there and the Turkish Bath WILL be closed until next year (as we were told by the staff) although this is not listed anywhere on the website. Additionally, the picture of the pool mustve been extremely edited and taken in extra wide lense because the pool room is the size of a small spa with a kiddy pool size pool. Actually kind of ridiculous. I tried so hard to like this place but PLEASE save your money and go to another hotel in the area or spend a little more and stay somewhere nicer. PS the elevators feel like theyre from the 1950's and shake and rattle the entire way up.

Tara Oladimeji

I stayed at the Marmara for one night on a last-minute trip to NYC and it was the worst five-star hotel experience of my life. I regret not opting for the cheaper four-star option that I was offered instead. I woke up covered in spider bites from my face to my hands and had an allergic reaction (as you can imagine). I had to request hand soap late at night. When I did so, I was told by the operator that the hotel has discontinued providing guests hand soap and that they'd make a special exception for me. Worst of all, the hotel staff service was horrendous. In less than 12 hours, the staff was unable to communicate simple messages about the same topic amongst each other, and I was charged a late check out fee as a result. I only received an "apology" from the front desk once they realized that I wasn't a child and that I was traveling for business-related reasons. If my only option to visit NYC involved staying here, I would forgo traveling altogether. I mulled about staying here and deeply regret it. DO NOT STAY HERE!