InterContinental New York Times Square

Birce

The hotel’s location was excellent — walking distance to Times Square and very close to the subway. It’s a busy area, but my room on a high floor was peaceful. The room was spacious, clean, and the highlight was definitely the view. I woke up one night with the curtains slightly open, and the city lights were just stunning. I didn’t want to get up from the window couch — it was one of those rare moments you remember. The bathroom was also exceptional — spacious, well-designed, and probably one of the best I’ve had in a hotel.

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We stayed at the InterContinental New York Times Square the weekend of January 23rd and had an absolutely amazing experience. The staff was incredibly friendly and welcoming, and we were pleasantly surprised with an upgrade to a higher floor, which made our stay even more special. The buffet breakfast was a 10/10 — delicious with great variety. The hotel is perfectly located in the heart of Midtown Manhattan, close to everything and easy to get around. We absolutely loved our stay and would highly recommend this hotel. Guaranteed to impress!

Jason McCoy

Robyn B. at the InterContinental Times Square provided a level of service that genuinely stands apart from anything I’ve experienced in over a decade of near-weekly travel. I travel extensively for both work and personal reasons and hold top-tier elite status across multiple major hotel brands, including Marriott, Hyatt, and IHG. I’ve seen great service, upgraded service, and “by-the-book” luxury service — but what Robyn delivers is different. It’s personal, proactive, and ownership-driven in a way that is incredibly rare. When I called because our room hadn’t been cleaned, she didn’t just solve the immediate issue by sending towels. She took full ownership and arranged a same-day cleaning so the room would be completely reset and comfortable. That follow-through matters, and it’s the kind of detail that separates good from exceptional. She also helped navigate room service with real care, taking my sensitive stomach into account and suggesting smart substitutions so I could still enjoy my meals. Most memorable is how she shows up for guests. Her warmth and positivity are unmistakable — you can hear the smile in her voice on the phone. Every interaction felt supportive, gracious, and genuinely guest-first. We were on a personal trip to NYC (celebrating my birthday) during the January ‘26 ‘snowpocalypse’. We had to change our checkin/checkout dates multiple times with flight delays and cancellations, and with all of the logistics frustrations, the trip could’ve turned sour - but Robyn’s care and support ensured that the Intercontinental felt both like home and a luxury getaway at the same time - we were actually sad to finally leave. In thousands of hotel nights across brands and countries, I can honestly say this level of care is singular. Robyn made our New York stay spectacular, and she is a major reason I would choose to return to this property. Hospitality like this is rare, and it deserves recognition.

Audrey Smith

I'm not going to gatekeep on the Intercontinental Times Square hotel. Of course it's in a great location, the corner room was incredible and the bath products were amazing. The hotel was impeccable. I'm a stickler for cleanliness and this hotel didn't have a single trash can out of place and housekeeping kept us in towel heaven during our entire Christmas stay. It's was a beatitiful time of year to visit the city but the hotel took it up a notch with its beautiful decorations. It really felt like a magical wonderland. ✨️ But, what made our stay so fabulous was actually none of those great hotel characteristics. It was the entire staff. From Santi, the charismatic and friendly doorman, who was do gracious from the moment we arrived, and even knew our driver, to Carolyn, at guest services . I cant say enough about the hospitality and friendliness of this staff. It happened to rain and snow a bit, so our housekeeper gave us umbrellas to use during our stay. We were overwhelmed with the attention to detail at this hotel. John the manager has really retained the best staff and made our trip feel like home away from home. I travel a bit but I've never experienced this level of service from a hotel. This staff actually like their jobs and it shows. It's interesting that many have been with the hotel for long periods of time. Anyway, it's now my 'go to place to stay' while in NYC.

Patricia

We love this hotel. Clean, organized, no problem with checking in and out. We went to the Stinger Bar, during the big snow storm, we were all day out in New York, and when we came back to the hotel, Eddie from Stinger was our server. He was extremely professional explaining the menu, my wife had many questions. We were freezing and he recommended the Bourbon Apple Cider, and it was delicious, made us feel warm. We had good conversations and for the 4 days we were at the hotel, we come down to the Stinger, and requested Eddie, as our service. Thank you for all the hotel crew, and a special thank you to Eddie. We will return in the Summer.