InterContinental New York Times Square

Borthwick Decorators Ltd

My family and I had a great stay at this hotel in October. Our rooms were clean and tidy, with great views. The location is perfect, the price was good, and the breakfast was good too. The staff were friendly and helpful. We’ve stayed in several IHG hotels in Manhattan (including The Barclay several times) and this has easily been the best. We highly recommend this hotel.

Mariam Qureshi

I would not stay here as it is overpriced and I had a terrible experience. I asked for an upgrade as I was eligible for one with Fine Hotels and Resorts through AMEX and the front desk told me it would be $150. Then, we took the standard room- no upgrade, we were sleeping and at 6 AM someone opened the door our room. I screamed as did the stranger. I called down to the front desk and told them I did not feel safe as a stranger had awoken me from my slumber by entering into my room. She said "sorry we don't have any rooms available." After one hour, I was finally told by the manager that they had accidentally assigned my room to another guest! She profusely did apologize but I am confused as to how this would even happen! She offered to NOW upgrade us, so we packed up and got a. corner junior suite that was just average (just a slightly bigger room with a view). That same night, we asked for complimentary water bottles and the front desk refused to give us any, stating we weren't eligible even though we have Platinum status. The front desk told me that was not a part of the eligibility - even though it clearly states that you can get an upgrade if available as well as water. Overall for a 5 star hotel, I am sure your money would be better spent elsewhere.

Steve Long

We “splurged “ to stay at this hotel, our first at an Intercontinental. Pros: our upgraded corner room had a great view, comfortable bed and large shower. Every employee we encountered was courteous and helpful. The location was perfect, close to many theaters. Cons: It felt like a money extraction machine. Beware, they charge a “resort fee”: $40/day. How they claim to be a resort when there is no pool is beyond me. You can redeem $30 of the fee for food/drinks BUT not for breakfast. If you don’t redeem it before midnight, it resets and you lose it.

Ellie-May Noble

Lovely hotel. Staff at desk, on doors as well as outside the building were all friendly snd helpful if needed. Our room was a basic room with not much of a view but we were happy as we were only in there to sleep. The beds were so comfy and the bathroom was very clean and spacious. Cleaner Shiren was lovely and went above and beyond. Hotel in a great location too, near subway station and round corner from Times Square.

Hank Z

The smell of mold was very apparent when I walked into the room. The heat was not working, the room was 60 degrees cold. Dust everywhere. It was disgusting. The bathtub was clogging, someone had to be called at night to address. The hotel sent a fruit plate to make up for the major issues. So “nice” of them. No offer what so ever of a discount off of 2 rooms I had booked here. I’m reporting the health issues to NYC 311. Beware that only upper floor ls above 7 are renovated and refreshed. The lower floors are outdated and have potential health issues, as I experienced. But I still paid full price for this horrible situation. Not 5 stars at all. But they sent a nice fruit plate. Book at your own risk.