InterContinental New York Times Square

Lauren B

We had a wonderful stay here. Check-in was quick and they had a room ready for us early which was great! The view from our room was amazing! The housekeeper was friendly. The doorman was welcoming when we would arrive and when we left they asked if we needed a taxi or anything. So nice! We ordered room service and the gentleman who brought the food was also very nice. Overall, we had an amazing stay and enjoyed the convenient location of the hotel as well!

Jason Z

The hotel is perfectly located right in the heart of Times Square and the theater district and subway connections, so hard to imagine many properties have a better location. The staff we encountered were all friendly and helpful. Never any waits for the elevators and easy to store our luggage with them after checking out. We were provided an early check-in and were provided complimentary cocktails as part of our IHG status (we already had breakfast included in our room rate). They have a relatively small space (The Stinger) that is used as as a restaurant and bar and the morning breakfast - has nice lighting in the evening and is not too loud and good food (at hotel restaurant in NYC prices). The breakfast is average size variety with some nice offerings and quick service at your table for coffee and orange juice (often there was a line and a few minutes wait to get a table). Strangely (never experienced this before), they make you sign a check at full price of the breakfast buffet (almost $50 each after service charge and tax) even if it is included in your room rate (they never did actually charge us). Our room was very quiet, very large for NYC, in great condition with nice modern furnishings, a nice large rain shower with plenty of hot water, and AMAZING views over the city. Not really a problem, but be aware that the room does have one of those annoying minibars (in the fridge and sitting on top of the dresser) which will AUTO-CHARGE you if anything moves at all (we bumped the dresser while packing and that created a $50 charge for minibar while we were trying to leave....which required someone to come to the room to remove it....which they quickly did). You get what you pay for in NYC, particularly in hotels, and this one was very nice and is worth the splurge if you can find a nice rate. Lovely stay and we greatly enjoyed it!!!

Michael

My wife and I stayed at InterContinental New York Times Square for a weekend getaway, and it was exactly what we were looking for. The location is unbeatable, close to everything, but still comfortable enough to unwind after a full day in the city. The room was clean, spacious, and had a great view, which made the trip feel even more special. Traveling as a couple, you really notice the little details, and the service here didn’t disappoint. One morning at breakfast, Eddie took care of us and did an outstanding job. Professional, friendly, and sharp with his recommendations - the kind of person who clearly takes pride in what he does. He made us feel welcome without overdoing it, and that goes a long way. All in all, it was a solid experience. Great hotel, great atmosphere, and a special thanks to Eddie for helping make our trip even better. We’d definitely come back.

Emily Carter

I recently stayed at InterContinental New York Times Square and had such a wonderful experience. The location couldn’t be better - right in the heart of the city - yet the hotel still feels calm and comfortable after a busy day exploring. The rooms were clean, modern, and incredibly cozy, which made it so easy to relax at the end of the night. What really made the stay special, though, was the genuine kindness of the staff. Everyone was welcoming and helpful, and you can tell they truly care about their guests. One morning during breakfast, Eddie assisted us, and he truly stood out. He was warm, attentive, and gave us fantastic recommendations that made our trip even better. It wasn’t just great service - it felt personal and sincere, which made a big difference. Overall, it was such a positive experience. I’m very grateful for the hospitality (especially thank you, Eddie!) and would absolutely stay here again on my next trip to New York.

Kevin

My wife and I recently stayed at this hotel. We loved it! Great location, clean, wonderful room service. However, we were disappointed by something that could have been avoided: my husband hasn't drunk alcohol for 25 years, and we love drinking Stella Artois (non-alcoholic) and I drink Coca-Cola Sugar free (non-alcoholic). When we arrived at the room, the minibar was full of alcoholic drinks, with no non-alcoholic and sugar free sodas options. We went down to speak with the concierge and explain our situation: we wanted to bring non-alcoholic beers and coca-cola zero to the room, because we do not have alcohol drinks, and she said: "If you take what's in the minibar and put it back in, you will be charged." We were disappointed, because there's no another option. When we went to have lunch at the Stinger Bar, we saw that there were non-alcoholic beer options, Heineken 00 and Free Wazy IPA, but no option coca-cola zero. My husband ordered the Free Wazy IPA and explained to the waiter Eddie Spaguetti, what had happened with the minibar, and he automatically said: "Sir..." "We have a small refrigerator that can be delivered to your room, and you can buy our non-alcoholic beer and sugar-free Coca-Cola, but the coca-cola you have to order from the room-service and take it to your room. Now, if your preference is Stella, you have the option of buying it outside." Eddie asked us" " what is your room number? And after we told him he went to the reception. When he returned, he said that Danny had sent a refrigerator to our room. We were extremely surprised, happy, and at the same time sad, because apparently communication between some employees doesn't match or not aware. Anyway, Eddie and Danny, thank you very much for your help and willingness to assist your guests. We will certainly return.