InterContinental New York Times Square

Maria NS

A perfect room for a reasonable price is all but impossible to find in NYC. This is as close as it gets. We come to NYC multiple times a year. While this hotel isn't perfect, you really can't beat the spacious rooms, gracious service and easy access to transit. Every time we stay some place else, I think "It's not as nice as the InterContinental." For comparison, we have stayed at various Marriots, Westin, various Hyatts and various independent hotels. Hyatts are good value; the InterContinental is classier and substantially more spacious. If you have young children, you may find it valuable to know that you can fit the cribs into the bathroom, making for relatively easy naps while older children watch TV. The Times Square area is chaotic, loud and close to Broadway shows. If you don't scare easily, you can't beat the subway transit options. You can get anywhere in the city pretty easily from here. I love that you can walk to Bryant Park or Central Park from here, although Central Park is a trek. As a local, I always avoided Times Square. As an expat, I appreciate its advantages and tolerate its eccentricities. There is a good coffee shop next door, although that is relatively easy to come by in NYC. The real selling points here are the spacious rooms and friendly service. This hotel has good work culture, and it shows. The local dining options are lackluster, but easy transit makes up for this fault. If you plan to go to Broadway shows, you can't beat the convenience of Times Square.

Michael Ferguson

WELL DONE, EDDIE SPAGUETTI!! A very warm and friendly welcome after 7 hour flight and a hour transfer from the airport in a very chatty New York driver. We were very tired, and Eddie, our server, was making us feeling at home. We asked him, at the Stinger Bar, can we have a seat?, and he responded: "the house is yours, you can choose your favorite seat and make yourself comfortable, I will be with you both shortly ". And from there, he was so professional, attentive, lovely, good conversation, showed us all the top selling food e drinks, it was there for us all the time. All the staff were great, we were grateful for the amazing reception, but we loved very much the way Eddie was smiling to us every night. Definitely, we will come back to stay at the Intercontinental Hotel Times Square.

Carol S Texas

The rooms are clean & comfortable. The staff were all very friendly & greeted us when we passed. The greatest jewel is JC, the concierge. She is very connected & will help you have an outstanding time while you’re in New York City. She knows all of the people to get you the best seats for theater, activities, and dining. You don’t have to be a guest at the intercontinental to have her help you. Just step inside into the lobby and her desk is right there. You won’t be disappointed when you get assistance from JC.

Mariam Qureshi

I would not stay here as it is overpriced and I had a terrible experience. I asked for an upgrade as I was eligible for one with Fine Hotels and Resorts through AMEX and the front desk told me it would be $150. Then, we took the standard room- no upgrade, we were sleeping and at 6 AM someone opened the door our room. I screamed as did the stranger. I called down to the front desk and told them I did not feel safe as a stranger had awoken me from my slumber by entering into my room. She said "sorry we don't have any rooms available." After one hour, I was finally told by the manager that they had accidentally assigned my room to another guest! She profusely did apologize but I am confused as to how this would even happen! She offered to NOW upgrade us, so we packed up and got a. corner junior suite that was just average (just a slightly bigger room with a view). That same night, we asked for complimentary water bottles and the front desk refused to give us any, stating we weren't eligible even though we have Platinum status. The front desk told me that was not a part of the eligibility - even though it clearly states that you can get an upgrade if available as well as water. Overall for a 5 star hotel, I am sure your money would be better spent elsewhere.

Sandeep G

We checked in to intercontinental for a 4 day family trip. The receptionist are so friendly and checkin process is so quick. Intercontinental is right on 44 street and 10 mins walk to times square. Very much near to central park and other restaurants. Every day Room service., porters are helpful. The breakfast buffet here is good., though some items are routine. They could have change it so people staying for couple days wont get bored with same items. Evening bar was good with free nuts for munchies.