Rey Carlos

David Stewart

This was the worst hotel experience ever. Initial welcome grumpy (was only CA 8pm). Corridor to room in darkness, a/c wouldn't switch on, no cleaning stuff, not even wash-up liquid or sponge, no dish-cloth. Room not so clean and towels in shower had already been used, not replaced. No instructions card or booklet. When returned to reception, clerk was bad-tempered & rude. Tried to charge me , EUR 12/day for the safe, later I found it was 2! Whole place tatty and in need of deep clean and modernization. Then the shower flooded, lots of ugly material flowed out. All towels used to mop up. Tried twice to phone reception for help, refused. 2nd time he told me I was too late and there was no technico onsite. Could have said that first time ... eventually they said they would not do anything, not change my room or allow me to shower elsewhere. Shocking. A maid eventually appeared with more towels for the floor but refused to give me any for myself. On checkout I reported it again but the same guy who checked me in said they had no record of this. Avoid this place!

Martin Daly

Stayed for 10 nights . Great location and we were in an upgraded room on 2nd floor. Couldn't fault it. Staff were excellent especially Marianna at the pool bar. Only small gripe is no proper bar, except in centre of pool which was a bit small. But that's just me. Will definitely stay again cheers . Even the local wildlife was friendly

Carol McCarthy

Lovely hotel, a little bit dated but clean & comfy to use as our base. Cleaners were in every day! Fabulous pool & the area was cleaned every morning but a happy whistling cleaner, lovely pool bar with a nice selection of drinks & light snacks. Only had breakfast on the one morning which was very tasty, the coffee was delicious as was the selection of juices. It's located in a quiet enough area but only cost just over €5 for a taxi to the English beach!

Paw Zen Von

Very friendly and helpful staff, a always smiling lady at the pool bar, and delicious breakfasts. The hotel was very peaceful and quiet. You could hear the music from the Cita Center, but we knew that because the hotel is on a main street. Our room, room 320, unfortunately, is remembered by Rey Carlos himself. The apartment definitely needs a complete renovation, especially replacing the beds and the sofa, which was so dirty that there were food remnants and someone's earrings under the pillows. We know the hotel has renovated rooms; we only stayed for four days, so I didn't want to move anymore. Next time I book a stay at this hotel, I definitely won't accept an apartment of this standard. Best regards to the hotel team, and see you in October.

Ali Sankar

This hotel has provided one of the worst experiences we have ever had. We stayed here for eight days, and not once was the room properly cleaned. On the only day the cleaner came, she took the blanket from our bed. When we asked about it, we were told it was in the laundry and that there was no replacement, forcing us to sleep without a blanket. Despite multiple requests for cleaning, the only thing they did was make the bed – no vacuuming, no bathroom cleaning, nothing. We asked if they could wash the dishes, since there was no dish soap or brush provided. They said it was “not included,” so we had to go out and buy these ourselves. We even requested a knife to cut a watermelon we had bought, but they didn’t have one. The room we were given was filthy and nothing like what we booked – dirty surfaces, unpleasant smell, and clear signs of neglect. The service is unprofessional, the facilities are poorly maintained, and the attitude towards guests is unacceptable. We strongly advise everyone to avoid this hotel at all costs.