Rey Carlos

Ali Sankar

This hotel has provided one of the worst experiences we have ever had. We stayed here for eight days, and not once was the room properly cleaned. On the only day the cleaner came, she took the blanket from our bed. When we asked about it, we were told it was in the laundry and that there was no replacement, forcing us to sleep without a blanket. Despite multiple requests for cleaning, the only thing they did was make the bed – no vacuuming, no bathroom cleaning, nothing. We asked if they could wash the dishes, since there was no dish soap or brush provided. They said it was “not included,” so we had to go out and buy these ourselves. We even requested a knife to cut a watermelon we had bought, but they didn’t have one. The room we were given was filthy and nothing like what we booked – dirty surfaces, unpleasant smell, and clear signs of neglect. The service is unprofessional, the facilities are poorly maintained, and the attitude towards guests is unacceptable. We strongly advise everyone to avoid this hotel at all costs.

Pablo Coudenys

I stayed here two weeks ago, and I was pleasantly surprised! I booked through booking dot com with their ‘partner offer’, which was the cheaper option. I honestly was expecting the bare minimum, just a bed and a shower. But no! I had two beds, a decent bathroom, and a whole living room equipped with a kitchen and mini fridge! It was a pleasant surprise and made my stay extra comfortable.

Carol McCarthy

Lovely hotel, a little bit dated but clean & comfy to use as our base. Cleaners were in every day! Fabulous pool & the area was cleaned every morning but a happy whistling cleaner, lovely pool bar with a nice selection of drinks & light snacks. Only had breakfast on the one morning which was very tasty, the coffee was delicious as was the selection of juices. It's located in a quiet enough area but only cost just over €5 for a taxi to the English beach!

Erika Svensson

When we booked the hotel, there were nice pictures of the room – newly renovated rooms. But when we arrived, we were given a room that has not been renovated. The beds are hard, the fridge didn’t work, and the AC isn’t working either. The ceiling fan doesn’t work when the light is turned off. They say they’ve been in to fix it, but it’s still the same. We’ve contacted Hotels.com, but they’re not helping either. They say they will fix it and change the room, but that they can’t get in touch with the hotel staff. The hotel staff says they haven’t received any calls from anyone and that we need to contact Hotels in order to do something about the issue. Overall, very poor rooms that are not renovated. Very disappointed that what I booked didn’t match what I got. I recommend checking thoroughly before booking so you don’t end up with an old room. I haven’t received any help or compensation from either the hotel or Hotels.com. I’ve now stayed here for 2 days and have 7 days left. I’ve been in contact with both of them for the past 2 days and have spent many hours of my trip trying to reach both the hotel and Hotels.com, but still no help or compensation. And now I’m stuck with an old, unrenovated room — no working AC, no functioning fridge, and hard beds.

parvinder newman

My husband and I stayed there in May for 10 days. The description and photos were a complete misleading. Total lies. The room was shabby and the electric wires and sockets were very dangerous and coming off the walls. Thank god we didn't take our grandchild along. It was very dangerous. The food left alot to be desired Breakfast was fine but the evening meals were more or less the same everyday. You had to pay for drinks including water. The corridors were very dated. The pool was nice but I would never go back again as the room we stayed in was obviously not updated. Basic cutlery, not fit for self catering.