The Manhattan at Times Square Hotel

Octobertiger (lady tiger)

If this review is helpful, please make sure you leave it a like. 👍🏽👍🏽👍🏽 Okay, guys. There are a couple of things that need to be said about the Manhattan in Times Square New York. Let us start with the good stuff and move to the bad stuff. The best thing about this hotel is absolutely the location. It is very easy to get to a lot of things from this hotel walkable, as well as jumping on the subway. The staff was incredibly hospitable and friendly for the most part. The hotel staff cleaned very well. Now, let's talk about the bad stuff. The hotel has seen better days. It obviously is in need of remodeling, which they seem to be starting because the lobby itself is blocked off for remodeling. But it would seem like you would remodel the rooms first because they really need a lot of help. There were very few outlets to use, and one of the few outlets that was in my room was actually unusable because it was broken. The room that I received was quite small but I didn't mind that as much as the inconvenience of the outlets and the old furniture. The bed was probably the only good thing about the furniture because it did sleep well. Also, I forgot to mention that there was good, hot water pressure. There was actually a cigarette hole burnt into my curtains, which definitely were not blackout.Curtains, something you need in Times Square. When I checked into the room, I went to go iron some clothes and the iron was missing. I called downstairs, and they questioned if the iron was still there, I told them no, and I wanted an iron. They brought it up to me. One of the light bulbs was blown out, so I had to call downstairs to have them fix that, too. When I call downstairs to get a duvet, it literally took them two hours to bring it up. All in all, with this experience, unless it is absolutely necessary. I will probably try to choose something that is closer to this hotel and not stay at this hotel.

Antonio

I was extremely scared by the good price compared to the bad reviews: I was totally wrong. We were staying in one of the renewed room, which was absolutely perfect. Staff was polite and extremely helpful every time we asked. Position of the hotel is the best one you can have. I do not have anything bad to say about this place and I recommend to book there.

Mubeen Iqbal

Diane was the only person who went above and beyond to help me & validated my concerns. She was compassionate. Tina was extremely rude, had no empathy and does not deserve to represent an IHG hotel customer service. I had an extremely unpleasant stay at this property. The room was in very poor condition — old, unclean, and with a constant unpleasant odor. The AC unit was caked with dust, forcing us to breathe unhealthy air. Curtains were old, rusty, and full of dust balls. Both the carbon monoxide alarm and the fire alarm were broken, which is a major safety concern. Everywhere you looked, there was lint and dust, making the environment feel neglected and unsafe. The condition of the room was so bad that I genuinely worried about developing a respiratory infection from staying here. This hotel is in desperate need of deep cleaning, repairs, and basic safety maintenance. I would not recommend it to anyone.

Cathryn Smith

Do not book this hotel until all renovations are completed. The photos online are of the newly renovated rooms. Our room was old and dirty. False advertising at its finest. This was the worst hotel room I’ve ever been in. The only positive is the location. Problems are listed below. 1. The room was filthy and we could tell as soon as we walked in. 2. The carpet had stains on them. 3. The bathroom was absolutely disgusting. Pictures are attached. 4. They only gave us ONE set of towels and there were three of us. We had to constantly go to the lobby and ask for more towels because the phone in our room either didn’t work or the front desk/housekeeping did not answer. 5. We were offered a new room and it never happened. 6. We were told we would not be charged the deposit fee since the condition of the room was so bad and we never got a new room. Well, today I’ve been charged the deposit fee and no one is answering the phone yet again. 7. Other guests also had a similar experience or worse. One guest said he got moved into a new room and the AC wasn’t working at all. He had health issues and really couldn’t afford to be uncomfortable like that. He said he complained multiple times with no resolve.

Bethany Grove

We had a very long stay here and were in one of the remodeled rooms. My only complaint was the AC! The first few days it was miserable due to the heat wave + humidity. The AC just didn’t cool the room at all and made it uncomfortable at night. However, I have to get a shout out to Michelle in housekeeping. She was phenomenal and made our entire trip. Always checked on us if we were in the hallway, made sure to engage with my daughter about her dance competition and was just a joy. Also, shout out to the staff in the front with the bell desk. When the elevators were overwhelmed with check outs, they took a few of us to the service elevator just to keep everyone moving. It was appreciated! I am interested to see what the hotel looks like when all of the construction is done. Would stay again but would request a fan or two if it is in the summer and would only stay on the remodeled floors.