The Manhattan at Times Square Hotel

Niamh Bradshaw

Hotel was in a great location, very close to Times Square but not too close that noise would affect you at night time. The hotel room was very basic but fit for purpose. Because we were on the 21st floor we couldn’t open windows so the air conditioning was constantly running so after 10 nights we found we had sore throats as a result. Overall we really enjoyed this hotel. Staff were friendly especially in the morning at the breakfast bar. Would recommend this hotel for your basic overnight needs

Alex Bain

I must admit I do think people were harsh when it came to reviews, what I had to say is that the rooms do need a lot of work some parts of the room look old and some parts are warn out. But the beds are very comfortable and the room was clean. The staff were welcoming and the room cleaners did a good job.Our room came with a coffee machine and some cups and of course water bottles.Breakfast bar was decent not a lot to say on it.I would recommend this hotel if your only looking to sleep and eat breakfast.My favourite part was the location your probably a 7 minute walk away from Central Park and a 4 minute walk from Time square.

Sabrina C

So much to say.. You will have clean sheets and a comfy bed to sleep in…but that’s it. Stayed for 2 nights, in 3 different rooms! Room 1- was not the room we booked- room was not nice at all- bathroom tub was so gross (be sure to read fine print if you’re looking for the newly renovated room) Room 2- A nicely renovated room BUT not clean. Bathroom not clean, toilet seat broken, floors not swept nor mopped- leak in bathroom causing a middle of the night slip! So we were moved to Room 3 - Again not clean, floors dirty (literally mustard packets on the floor and more) - Yes the location of this hotel is great and yes they are working on renovating but even the renovated rooms are not well kept. Management needs to clear rooms before allowing to book them. Customers deserve a clean space to stay in. I literally felt the need to clean the entire room but didn’t have the cleaning supplies. And then back to the manager at the front desk… She does not care! Zero customer service skills. Do better.

Jin Soo Kim

Aside from a good location, not much to recommend about this hotel. We had a “premium” room per the front desk which maybe meant a recently renovated room of a decent size. Here’s a summary of issues: a bell clerk expected a tip at luggage hold drop-off rather than pick-up (“I may not be here when you come back”); we requested a room away from the elevators but got a room closest to the elevators; the radiator/AC was really loud; the room was humid even with the AC running; the bathroom had multiple issues - sliding door didn’t close fully, ceiling light wasn’t installed so dark, toilet was unsteady, mold on ceiling, no toiletries, not enough towels; when we asked for more towels, it took several hours because they were waiting for clean towels to be delivered; 2 of 4 elevators weren’t working, so there was a long wait to get downstairs in the morning.

Andrew Clarke

The location is perfect for a trip to Times Square and/or Broadway. The staff were incredibly friendly and willing to accommodate. When we first arrived our shower handle fell off. The show also leaked out of the bottom of the door and had smelled moldy. The TV did not work nor did the blackout curtain. The location of this hotel is very nice, and the staff was very generous with holding our luggage while we explored the City even after check out. The parking was very accommodating as well. Overall the rooms need a lot of renovation. The staff seem to be trying their best but I have absolutely had much better stays.