The Manhattan at Times Square Hotel

Thanong Aupitak

I honestly don’t even know where to start: this hotel was one of the worst experiences I’ve ever had. Like many other reviews have said, it looks absolutely nothing like the photos. The place is old, smelly, and depressing. If you’ve ever seen the movie 1408, you’ll know exactly what I mean. Our first room was dirty and run down. I could live with the fact it was old, but the moment something gross came up through the bathtub (most likely from the room next door), that was it. We went to the front desk, and they moved us to a smaller room. But instead of being better, it was even worse: the AC was so loud we couldn’t sleep, one of the drawers was completely missing, the only one left was broken, and the bathtub didn’t drain properly. We complained again, and they admitted that many guests had the same issues. They told us it would take time to send someone to check the AC, and that maybe they could change our room the following morning. After a long flight, we were too exhausted to keep pushing, so we just dealt with it. But honestly, I’m sure they had other available rooms. The front desk staff were okay, nothing great, but the concierge was on another level of disappointing. When we checked out, we left our bags with them and asked if there was any charge. They said no, just tips. I get how tipping works. we’ve tipped everywhere on this trip but if you give good service, people want to tip you. You don’t need to beg for it. We even told the guy (Alex) that we didn’t have cash at the time, but we’d leave a tip with the front desk later for him. He seemed fine with that. But when we came back to collect our bags, the staff literally said behind our backs, “Alex said they were going to give us tips.” I was standing right there and heard it. That moment sealed it for me — I decided not to tip any of them. If you’re going to treat guests like that, consider it the bare minimum of your job. Honestly, I should’ve been asking for a refund instead. They’re apparently renovating to become a Crowne Plaza, but if they keep the same staff and attitude, don’t bother. Just stay far away from this place. If there was a zero star, that would be my genuine rating.

Karen Cuff

AVOID AT ALL COST!!! I'm lost for words to describe my experience at Manhattan Time Square hotel. I arrived with my son at the hotel in early hours of yesterday 7/10/25. I had notified the hotel of my arrival time and had a pleasant communication with them and was feeling quite happy at staying at the Manhattan Time Square. BOY I WAS SO WRONG !!! Arriving at reception at 12:10 am. I was checked in by a very unpleasant and stressful employee. No hello or smile. I was charged a room service and told I would receive my room key shortly which was a lie. (Maybe if he had been honest in the first place about the hotel being over booked people would have been more understanding) I found this strange as normally you are issued your room key straight away. I was then made aware by 4 other people that they were also waiting to be allocated a room. After 40 minutes I asked to use the restroom and was told the only restroom were in the hotel room and as I wasn't allocated one as yet I would have to wait!! This I found unbelievable! I look forward to your response on this. After one and half hours I was allocated a room by the so called Manager who I my opinion should not be in the position as he didn't know if he was coming or going! We were not allocated the room I had booked. I was told don't unpack we will allocate you a new room tomorrow. The room that we were allocated had not been cleaned. There were all hairs around the shower plug. I have pictures if required. This is totally unsatisfactory. It's seems to be that I was not the only person to have experienced this speaking to other guest in the hotel. I hope helps anyone thinking of booking. zMy only advise is DoN'T

Doris Pedi-Alois

Would never ever stay here again. I am 63 years old and this is the worst hotel I have ever stayed at in my life!!!! And the very first review I have ever done. I felt compelled to express my frustrations regarding this hotel. No sign when I got off elevator to direct me to my room. You just have to take a guess whether you should take a left or right off the elevator. No room number on my room. Once again, a guessing game. The rooms next to me had numbers so I was able to figure out which was my room. Cleanliness and upkeep poor— ex; cracked tile in the bathroom Air conditioner would not work at full capacity No hot water in shower—-Water was lukewarm cold No mini refrigerator in the room No drawer space to put away clothes No wash clothes in the bathroom Only 1/3 roll of toilet paper in the bathroom. When I tried to call the front desk to ask for more toilet paper, the room phone did not work. So I used my cell phone to call the front desk. I let it ring for 7 minutes. No answer. I tried again no answer. I had to search the housekeeping carts in the hallway to find a roll of toilet paper. The TV channels were not aligned correctly. Ex: when I put on the Home and Garden channel, there was a baseball game. This lack of synchronization held true for every channel and made TV watching (or rather my attempt to watch TV ) very frustrating. alarm Clock not working at all Bathroom sink. Water does not drain. Simply washing my hands or brushing my teeth became a race against time to avoid the sink over flowing. Bathroom toilet — after about 3 flushes, it would not flush anymore unless you waited at least 5-10 minutes

Kristal Dufour

This is my review of our renovated room as we were moved to a new room after our first night. I believe we should be refunded our money for that room the first night as it was not inhabitable in any way -feel free to look at my TripAdvisor review with photos. The remodeled rooms are comfortable and nice I believe they start at the 17th floor. We were put on the 21st floor for the rest of our stay (we were on 7th floor the first night). The remodeled rooms have fresh paint and a nice New York skyline wallpaper scene above the bed. The mattress feels new and comfortable. The floor is new laminate, the bathrooms are completely new with tiled showers, hair dyer, extra toilet tissue and lighted mirror. The room has a small desk and a single serve Kuerig with coffee pods and supplies. There is a clothing steamer which is a nice upgrade from the leaking iron on the previous floor. The rooms are cleaned and restocked daily which is greatly appreciated. The minor faults with the room is that there is one small side chair and it is extremely uncomfortable so the only place to sit is the bed but that’s not really uncommon for the sq footage. The bed is skirted in a metal sheet that is noisy and we seemed to kick it often, lastly the safe in the room is just sitting on a shelf and anyone could easily pick it up and walk away with it. The coffee bar in the very small lobby is helpful and I used it mostly for creamer since I don’t like the powdered creamer supplied in the room - however if you arrive at the coffee bar prior to it’s opening the staff there is a bit prickly. For the most part the rest of the staff was kind and eager to help. We did have one door attendant upon early arrival tell me that he would check our bags for free but upon his return with my ticket a tip was expected. I was planning on tipping him anyways but his comment made me want to give him nothing. I am grateful that our room was changed and we were comfortable for 3 nights however; I still would not recommend this hotel. I am completely disappointed with IHG for having it listed on the app. The photos are misleading and a misrepresentation of the true condition of the place. They do state that remodeling is taking place however they do not tell you that the photos are concept only and not real. There is a very TINY lobby with absolutely no seating. It is often packed with guests. There is no seating of any kind on any floor for gathering, no private patio area as pictured, no fitness room and no restaurant. Trying to pass off rooms on the 7th floor as “standard rooms” is shameful and I encountered many other angry guests in the elevators from floors in similar conditions.

Ellen Gelerman

Full disclosure: I did not choose to stay in this hotel. I won a silent auction bid on a three-night stay in NYC, and the hotel where I was supposed to stay was CLOSED (another story for another day). After much back-and-forth, the agency that arranged the auction prize offered me a stay in The Manhattan, and with nowhere else to go, I accepted. The location, on 7th Ave between 51st and 52nd Street is convenient to Times Square, the Theater District, and other midtown Manhattan attractions. This is its only strength. The hotel's website says "We’re excited to announce that our hotel is in the process of transitioning to become the next Crowne Plaza, bringing you an elevated experience and refreshed accommodations. To ensure you enjoy one of our newly renovated rooms, please reserve a Premium or Manhattan Floor room." Unfortunate travelers like me, who did not have a Premium or Manhattan Floor room or even access to that information, got the shabby, unrefreshed rooms. What does this mean? A cracked bathtub. Badly flaking paint above the tub. A broken dresser with a drawer that didn't close. A nightstand with holes on top that must have once held a clock. No clock, no mini fridge, no microwave. Mattresses that sagged, bed frames that creaked. Worn-out carpet in the hallways, damaged paint on the doors. "Vending" was an ice machine and a water machine. The room was clean, and that's all that saved it from a one-star review. My advice is to steer clear of this hotel until you can stay in one of the renovated rooms.