Mogan Princess and Beach Club

Devon Granger

Fantastic!! Fantastic food choices… loving the pizza. Amazing views, friendly and welcoming staff. Bars everywhere, lovely quiet adults pools, lovely cocktails, filling snacks. Slept well, firm beds. Good air con. Cleaners are good. Wherever you go there’s an incredible view. Yes there are stairs a lot of them as it’s on a mountain and that’s clearly obvious in the photos before booking but we arent lazy and was good to walk all the food off so not complaining.

Diana Tonenchuk

We stayed for a week at the Mogan Princess & Beach Club hotel in Gran Canaria for a holiday. We came to celebrate my husband's birthday, which took place during our stay. Unfortunately, we didn’t even receive a simple “happy birthday” from the hotel. There is a huge difference in how the staff treats Spanish tourists compared to tourists from other countries. They practically kiss the Spanish guests’ feet, while others are treated with rudeness and disrespect—from the reception staff to the restaurant employees. The room service was terrible! Our bed linens were only changed on the fifth day after we complained at reception—and this is supposed to be a 4-star hotel! Throughout the whole stay, the bed linen was changed completely just once. The second time, they only replaced one pillowcase and the top sheet, which had holes in it. The pool wasn’t cleaned even once during our stay, and the small tables near the sun loungers were never wiped down. As for the restaurant, the only positive thing is the view from the window. The staff clearly have no idea about cleanliness or hygiene. Once, a wine glass was broken, and the waitress wiped the floor with napkins and then wiped the table with the same ones! The staff reserve the best tables for their friends, acquaintances, or simply for Spanish guests. Reception staff are unprofessional—some don’t even speak English, and some just ignore you when you approach with a question. During our entire stay, only two staff members were at least somewhat polite and helpful: the young woman who checked us in and a young man in a suit (unfortunately, we didn’t catch their names). But the worst of all was Claudia—every time I came to the reception desk, she simply ignored me. The only positives of the hotel are the beautiful views and the tasty, although repetitive, food. Everything else needs serious improvement. It’s hard to believe they have a 4-star rating! The animation program was terrible. One evening, a young female entertainer came up to my husband, snatched the cap off his head (which had his sunglasses on it), and started dancing in front of him. She nearly broke his expensive sunglasses!

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Èva Kovács

We really like Princess Hotels, and we were not disappointed this time either. Beautiful surroundings, wonderful location. Kind, smiling staff. Clean rooms, delicious, varied fresh food and drinks. The hotel's own bus takes you to the beach several times a day, and once a day to Mogán. An added bonus was that upon arrival we received information translated into our own language. Thank you very much for everything, we had unforgettable experiences and a lot of relaxation! See you again Princess!

Anna Wadcock

We had a wonderful week at the end of February. Our room was a junior suite in block one. Beautiful views, weather was wonderful. The food was really good for an all inclusive but what completely made it was the great staff that work there, from reception and security to the cleaning team. Victor who ran the service in the restaurant was amazing, you could see the constant attention to detail directing his team, managing hundreds of people. All tables were cleared and reset promptly and guests taken care of. Very efficient and professional. The entertainment team were fantastic, lovely people who all ensured the guests were engaged. Ishmael, Pedro and the lovely French lady (sorry I forgot her name) were wonderful. We had a lot of fun and they were constantly smiling and chatting to everyone between the activities and even during their rest times. The darts competitions were fun as well as the aqua dance. We also enjoyed some time down the beach and availed of the beach bar down there which is part of the hotel too. This is a great addition to normal all inclusive hotels. Thank you for a lovely holiday Anna Danny and Tom