Mogan Princess and Beach Club

Siobhan Chastney

We loved coming here and have been 6 or 7 times (I think) and due to our rave reviews, our family and friends have also visited a number of times. One occasion was for the second part of our honeymoon!! We booked to return with our first baby and were really excited about this. However, due to a recent and very sudden bereavement, we were unable to go on the holiday. We emailed the management team who we hoped would see our return business, love for the hotel and understand the really difficult position we were faced with - we hoped they could move the dates from October ‘25 to March ‘26. Sadly, we were ignored and after following up - we were told the booking (made through a third party website) couldn’t be changed. Despite our pleas, we expected some humility and kindness (given our repeat business) - we were ignored, twice more. I really expected more from a family hotel team and we’ve been incredibly let down. Safe to say, we and our family and friends will not be returning. It’s a shame because it had become a yearly trip. No longer. **thank you for your reply - we did approach the travel agency, but they referred us back to the hotel. Which we had explained to you and when we asked for the matter to be escalated - it was ignored. Twice. We found the customer service team to be incredibly unhelpful and actually quite blunt and rude, much like your reply to the review really.

Jed Clark

This stay was an absolute disaster from start to finish. I contacted the hotel well in advance to make sure the romantic package I booked would stay a surprise for my partner. They completely ignored this request and ruined the entire moment. Telling my partner. On arrival Was he ready for this romantic surprise perfect moment to get engaged. Instead of owning to his mistake, Miguel at reception reacted with shocking hostility. His tone was rude, aggressive, and entirely unprofessional! easily one of the worst customer-service interactions I’ve ever had. Working on an airline as cabin crew! This has to to be one of the worst customer service experiences I have ever seen! As a same-sex couple, the way we were spoken to by Miguel felt dismissive and disrespectful. Whether intentional or not, it left us feeling unwelcome. What should have been a special moment and a memorable holiday was completely overshadowed by this interaction. To make matters worse, the manager Juan didn’t care at all and brushed off the complaint as if this kind of behaviour is acceptable here. It says a lot about the hotel when management won’t even acknowledge a serious issue. What should have been a meaningful, memorable trip was completely ruined. I will never stay here again, and I strongly warn others especially couples against trusting this hotel with any special occasion. we were not treated with the respect any guest should receive.

Pawel Skrzypczynski

We spent 8 nights at this hotel and while the quality of the food and the efforts of the staff were highlights, the core amenities were seriously lacking. The Positives: Dining: The food was excellent. They offered fresh fish daily and the variety of dishes meant everyone could find something they enjoyed. Service: Wait staff were quick, efficient, and very polite. Reception: The front desk team was highly helpful and kind. They even proactively called our tour operators to confirm details for us, which was genuinely appreciated. Amenities: The included beach club access and the reliable shuttle bus service were a great benefit. Critical Issues: Parking and Health Risks 1. The Parking This is the biggest drawback and a potential dealbreaker for anyone driving. We were informed that parking was "available." The reality is: The hotel has over 400 rooms, yet the free lot has only 25 spaces (shared with staff)—making them virtually impossible to secure. We were also told about a private garage available for €20 per day, but we found this was consistently full and unavailable throughout our stay. The only alternative was a 20-minute, steep uphill walk in 37 C heat, which is unacceptable for a hotel of this size. If you bring a car, do not rely on this hotel's parking provision. 2. Serious Air Quality Concern (Health Warning) The air conditioning unit in the room was extremely weak and ineffective against the 37 C heat. Worse, my son, who suffers from asthma, developed a severe, persistent cough after just a few days of running the A/C. When the outside temperature finally allowed us to switch the unit off, his cough immediately subsided. This is a clear indicator that the A/C ducts or filters are heavily contaminated with dust or mold and pose a risk to guests, especially those with respiratory conditions.

Faith Wallis

Check in and out was quick and simply. Rooms were out dated and extremely small for myself and 2 others. Bedding was only changed once on our week stay. The bathroom had lots of lime scale and the shower went extremely hot then freezing cold the next minute. We also found lots of cockroaches in the bathroom and the sink tap smelt awful. We were only given 4 cards to change the beach towels. However I found this to be weird as there was 3 of us so only 1 of us got to change there towel twice while the other 2 only got to change there’s once. The cocktails were not great in the all inclusive package and wasn’t a big selection for cocktails. However the beer was good. Breakfast seemed to be the same food every day but a decent variety as well as the snack bar was repetitive. I didn’t each lunch so couldn’t comment on that but dinner always had the staples like chips, bread ect but meats and mains there was a different variety every day. However I did seem to had an upset belly all holiday tho the food tasted good for an all inclusive. Location is only ideal if you plan to stay in the hotel most of the holiday or go to the beach a few times. Wasn’t much to do around the hotel. The beach was 20 minutes away down hill not “flip flop” distance like described. Only a few restaurants on the beach, a few shops, outdoor fitness and a small water park. I found Puerto Rico was where everything was we wanted from our holiday. Staff where generally nice the views where beautiful.

Jerf 1337

The hotel was very clean and the staff is very friendly, the hotel is located on a cliffside and offers great views, the added photo was taken from the balcony of our room. Being on a cliff it appears daunting to walk to the beach, the hotel has solved this perfectly with their own bus service that frequently drives back and forth between the hotel/beach and beautiful town of Mogán. Photo of Mogán included. Overall a great experience, the hotel offers everything you want on a vacation. Would come back here for sure. + For dutch visitors, if Claudia is working she will explain everything you need to know in dutch, a very kind woman.