Kempinski Hotel Muscat

Anush

We had a wonderful stay at the Kempinski Hotel in Oman and would like to sincerely thank the amazing staff. At the pool, Abbas, Durai, Belal, and Leslie were absolutely fantastic – always helpful, attentive, and providing 1A service, both at the pool and the pool bar. They truly made us feel comfortable and well taken care of. Our room was always kept perfectly clean and beautifully decorated by Rajeshwar. We especially appreciated the lovely decorations and the fact that all the necessary equipment for our baby was provided. Gangarao also contributed a lot to making our stay so comfortable. At the Kitchen restaurant, we were always warmly welcomed by the manager, Anit Kumar, and felt very well looked after from the very beginning. The service was excellent, and Angel also took great care of us with kindness and professionalism. A big thank you as well to Jamie, the hotel manager, who advised us very well and was always professional, warm, and helpful. We would also like to mention Vaplanda, the “Lady in Red” – she was always present, attentive, and simply wonderful. Overall, this hotel is outstanding. This was already our second stay here, and we will definitely return, as everything was absolutely perfect. Highly recommended!

Sunil Patel

Excellent hotel and facilities. There is nothing to not like about this place. The rooms are lovely and large, the whole place is impeccably clean, and the pool/beach are very relaxing. The restaurants are also excellent and not extortionate. The service provided by all the staff is first rate, nothing is too much trouble and they are happy to serve you. A special mention to Abbas who helped with the sun loungers and towels on the beach, he is a credit to the hotel. Also to Inka at the front desk of Zale and The Kitchen for her amazingly warm service and greetings each day. And to Jay at The Kitchen for serving us breakfast with a smile. There are lots of other staff who are just first rate including in the gym and the restaurants. It’s a truly great hotel with cheerful lovely staff. We chose this hotel over the St Regis and Mandarin Oriental for its mix of facilities, private beach and service. We have been delighted by it. Highly recommended.

Varun Mahendru

Had a wonderful dining experience at this restaurant. The food was excellent, well prepared, and the ambience was warm and inviting. A special mention to Payel Halder for handling the reservation smoothly and professionally—it was seamless and well coordinated. Also, kudos to Koyel for the outstanding service during our visit. She was attentive, courteous, and ensured everything was perfect throughout the meal. Truly great hospitality, Highly recommend this place for both the quality of food and the excellent customer service. Will definitely be visiting again!

Dayana Canada

Overall, our stay was very pleasant. We were delighted to find fresh flowers in a vase in our room! It was wonderful to have a bouquet throughout our entire stay at the hotel. The staff was very friendly, and the service was good. The hotel is pleasantly spacious and beautiful, without feeling overcrowded. There is a very nice lounge area with live music in the evenings. The hotel has several pools, one of which is for small children - a very convenient feature for families with children aged 0+. The hotel has practically no drawbacks, with the only note being the cleanliness of the pool loungers; frankly, they could have been cleaner (photo attached). The hotel guests are diverse, coming from various countries: Russian-speaking guests – 70%, Europeans – 20%, and representatives of other countries and cultures – 10%.

Jim

Our stay at the Kempinski Hotel Muscat was exceptional from start to finish. The rooms are of a very high quality—spacious, beautifully appointed, and maintained to an impeccable standard. Cleanliness throughout the hotel was outstanding, which immediately set a tone of comfort and professionalism. What truly elevated our experience, however, was the exemplary customer service. A special thank you to Mohammed for a smooth and very pleasant check in and to Emat, who went above and beyond to promptly rectify a room issue and personally followed up to ensure we were both completely satisfied. That level of care and attention made a lasting impression. Thank you to the entire team for a wonderful stay—we will definitely be back.