W Muscat

Hosein Mahnaei

I stayed at W Muscat for 3 nights, and I can honestly say it was one of the best hotel experiences I’ve ever had. From the moment I entered the hotel, I was impressed by the luxurious lobby, stylish design, and welcoming atmosphere. My room was beautifully designed, very comfortable, and had an amazing view that made the stay even more enjoyable. The swimming pool area was absolutely stunning and one of the highlights of the hotel. Everything was well-maintained, clean, and thoughtfully designed. What truly made the difference was the exceptional service. Every request I had was handled quickly, professionally, and always with genuine kindness and respect. The staff consistently went above and beyond to ensure that my stay was perfect. I travel frequently and rarely write hotel reviews, but this is actually the first time I felt compelled to leave one because of how satisfied I was with the overall experience. Thank you to the entire team at W Muscat for making my stay so memorable. I would highly recommend this hotel to anyone visiting Muscat and I will definitely return in the future. ★★★

Adib Hannan

Overall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful. However, there were two issues that significantly affected my experience. First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated. Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff. That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression. While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.

Alex C

This was our preferred hotel in Muscat. Firstly the black lady working at the reception was extremely helpful, friendly and informative. Amazing first impressive ignoring the beautiful design of the lobby. We were upgraded to a suite which was a nice surprise and the room was huge! The only thing worth considering being W it's a little quirky so the huge bathroom had no wall to the bedroom. We thought it was cool but if you are more prudish perhaps consider a different room. Breakfast was delicious but not quite as pro-active as the staff at the St Regis. Hassan who works in Burger and Lobster which was delicious was also very welcoming. He made an effort to interact with us and clearly is a people person. Only odd part and perhaps this is a learning curve or cultural issue was a man in a blue suit at the front door. I said morning he didn't say anything. He then turned to his colleague ignoring me. His colleague realised that there was a problem and gestured but it had been so long I simply said "you're clearly too busy I'll ask someone else" I was honestly annoyed but I suspect he doesn't speak English and apparently in Omani culture it's typical to scan the room once and then be done.

Juley Anne Campos

We had a wonderful stay at W Muscat, and I’m truly grateful for making my birthday extra special. A big thank you to the very kind and helpful staff, especially Noora for assisting with my bookings. I really appreciate her for making my booking process smooth. and Stephanie for making my birthday even more memorable with the beautiful room decorations. Special thanks as well to Daniela, who warmly assisted us, gave us a tour of the hotel, and guided us through our room. She made us feel so welcome, she’s incredibly sweet and kind. Even though the weather didn’t cooperate due to the rain, W Muscat never failed to make my birthday celebration truly special. I truly appreciate everything. Our room was absolutely gorgeous, the design was stunning, and the view was amazing. We had a beautiful ocean view and a perfect view of the hotel’s gorgeous pool right from our corner. The breakfast was delicious, with a wide variety of options to choose from. I would definitely love to come back again. Highly recommended!

Georgi Lautliev

My wife and I stayed at W Muscat to celebrate our anniversary, and we couldn’t be happier with our experience. From the moment we arrived, the staff made us feel incredibly welcome — the service throughout our stay was warm, attentive, and genuinely thoughtful. The property itself is stunning — modern, stylish, and perfectly located. Our room was spacious, beautifully designed, and offered great comfort with every detail thoughtfully arranged. The amenities, pool area, and overall atmosphere truly made our stay feel special. If there’s one small suggestion, it would be to include a few more vegetarian options on the menu. While the existing offerings were delicious, a bit more variety would make the dining experience even better. Overall, it was an excellent stay and a wonderful way to celebrate our anniversary. We’d definitely recommend W Muscat to anyone looking for a luxurious and memorable getaway in Oman!