Anthony H
This is a decent 4-star hotel and I would be happy to recommend it to others.
Positives:
Clean and modern.
Good location in a secluded area.
Near a lagoon and beach.
Most of the staff are friendly, especially the lead member at the check in desk.
There is evidence of daily maintenance of the hotel.
Negatives:
The room is missing bath robes, slippers and tea making facilities.
For half board, no soft drinks are included, not even water.
If the above could be addressed, I would rate it a 5.
The hotel has ample car parking when I was there (March 2024). It is also genuinely separate to the sister Meliá hotel.
I really liked the pool. By my estimates, it is a 25 metre rectangular pool, which means we can actually swim in it. The temperature was also perfect for swimming - not too hot or cold.
The breakfast and dinner buffets are satisfactory for the size of the hotel. For dinner, they typically change the "main event" each day e.g. baked salmon, roast pork, suckling pig, roast chicken, beef ribs etc. There is also a decent selection of pastas, salad, cheeses, bread, dessert.
Aviva Jewel
It’s been two weeks since we returned from our 7 night stay here and we still think about it and miss it every day! From the moment we arrived to the moment we left, everything was fabulous.
Big rooms with big balconies and great views - we had an INNSiDE sea view room. Great shower with lovely smelling shampoo and body wash (in big reusable bottles, so much more eco friendly). I’ve seen some people complain about two twin beds being pushed together, but we actually preferred that. It was very comfortable, we had no problem being close when we wanted to, and it allowed us to not disturb one another if moving around in our sleep. We heard our neighbors one night, but on the whole, noise was not an issue for us. Also, plenty of storage space to unpack your bags and two big full sized mirrors.
The food was wonderful - one of the best breakfast buffets I’ve ever seen. Tea and coffee are included with breakfast, as are a variety of juices, water, Prosecco and DIY Bloody Mary if you want one. Dinner had a wide variety every night, with plenty of options for vegetarians, pescatarians, and vegans (although admittedly not as much as the others - but still pretty decent). We sometimes had to wait for maybe two minutes for someone to seat us, but that was also not an issue whatsoever. They take your initial drink order when you sit down and then the rest is up to you. I’ve seen other reviews complain about not being served and/or dinner drinks not being included. It is a serve yourself buffet, and there are plenty of staff available who are happy to help, so if you want another drink all you need to do is ask. And as for the drinks not being included with dinner, that’s clear when you sign up for half board, so I’m not sure why people are surprised. Handy tip - bring your own water bottle, as there are plenty of water coolers dotted around the hotel to fill up if needed, or just ask at one of the bars and they will fill it for you (the tap water is fine). We did this and never had a problem. We also bought lunch here a couple of times which was delicious. Overall the food far exceeded our expectations - we’re not normally all-inclusive people and have very high standards for food, and this place has definitely changed our minds. As there is only one restaurant for dinner it can get a bit samey, but honestly, it was great.
Evening entertainment every night at the Ginger Bar, with ample space to sit, and stretch out, and relax at the end of the day.
The pool was wonderful and had the most comfortable lounge chairs (shoutout to the lifeguard Rafael who was always such a help!). We were worried by some of the reviews that it would be hard to get a chair but again, never had a problem, and we weren’t going there until after 10am most days. Mid afternoon might be more challenging, as might be some other peak times of the year, but our experience was that there were more than enough.
You can walk directly on to the beach, and then walk for miles in either direction, which we did basically every day! For a more formal workout, the gym there has everything you need (plus a water cooler). You just need to ask for the key at reception.
If you want a relaxing, comfortable stay that’s away from everything else, this is your place. Friendly staff everywhere (especially Julia (?) and Simon and the team in the restaurant, Lorena (?) and Sacha at reception, and previously mentioned Rafael). Gorgeous location (honestly, the best we saw on our trip). Stylish and cozy atmosphere. Resident cats and hedgehogs. What more could you want? Perfect, perfect, perfect. Can’t wait to come back.
birute kacerauskiene
Hotel was great, room super foods very good. I would like come back again soon. Big thanks lady JULIETH. She did fantastic massage for me. Her soft and also strong hands was fantastic. . I feel very relaxing. Thanks again and be happy ❤️
Mirjam van Coillie
I rated the location with 4 stars, but for surfers and kiters it is a 5! Closest nice village is Morro Jable. The rooms are spacious and have a stunning see view and a private balcony. The infinity pool has a great position out of the heavy wind. The food and service are great.
Victoire Seligmann
It started pretty good, beautiful hotel by the sea, nice big room, the swimming pool area is great. Then nightmare. No room service after 9pm, charge 10€ if you want something up in your room, the buffet restaurant closes at 9:30pm, so don’t even think about eating late and to add, the quality of food is quite poor. the AC doesn’t work properly so you wake up too many times sweating like crazy and there was ants everywhere in the room. But the main issue we had was that they stole an important amount of money inside our room and didn’t even had cameras in the hallway to verify who took it. Of course they didn’t refunded us, neither offered us the meals and beverages and thought a candle of 5€ would make it ok. It can happen but the service towards the client wasn’t appropriate.