Borneo Holidays

Tanya Cross

Very fun down and old. Felt dirty. Definitely not a 5 star hotel and we stayed in a suite room. Maybe a 3 star hotel. Kids enjoyed the pool so that’s something. Easy to go island hopping from. Would not recommend this place at all sorry. Needs a total revamp.

Rai Sari

Well, I have a mixed feeling about this resort. The resort is indeed beautiful and very green. The lobby is huge and there a lot of place/area to just sit and enjoy the day and view. The room is comfortable with luxury amenities. During the evening at each of the lounges, there is live music but the band is not a good one and it's lousy. Not worth staying to enjoy it. The pool is big and beautiful. The breakfast selection was just okay, and it's always crowded even if it is not during public holiday/school break. The beach activities were fun ... you can make the booking on the same day. Overall, it was a relaxing and enjoyable holiday for us!

Andy Loke

We had a Lions Club dinner event at the grand ballroom and was dismayed that the first dish was cleared off without us having the chance to eat it as we were busy with the Awards Ceremony. I personally understand that this is a mistake on the part of the junior waiters. The supervisor even personally apologize to us and offered to replace the meal for us which we politely decline. However, I believe this could be avoided if the staff has adequate training. Otherwise, I do not see how your hotel could be considered as 5 star as the services rendered is not up to mark.

Rensia Marais

The location is fantastic. There are many activities on the grounds to keep.you busy, though most coat a little extra. They have their own pier, which made island hopping very easy. While the location and views are highly recommended, the service is very poor. There are many staff around, they just seem to be distracted or less eager to serve you, especially at the pool area. I would still recommend it, but perhaps pack your own drinks and snacks.

Patrick McDougall

Lovely spacious room, though a minor issue with hot water. Slightly "tired" by way of description. There is a palatial entrance to the hotel. The food is fine, our access to the Magellan Lounge for breakfast and early evening canopes, really "high-end" with great service. Would recommend this. Location-wise, around 10RM (2024 price) for a Grab to town. A small strip of beach only, as all of the water's edge down this part of KK has erosion protection - large rocks 🪨 ... lovely big pool, with just about enough sun loungers. A great place to relax for a few days, which is exactly what we are doing ...

Nicholas Betts

Excellent hotel that delivers on its name. We had the perfect holiday in the most amazing peaceful location yet surrounded by fantastic services, food, facilities and the most hospitable staff who genuinely cared for our experience. The pools are perfect with swimming lanes and separate areas for the kids. The beach is beautiful and expansive. The restaurants serve the most delicious food and service from Japanese, Chinese hotpot, buffets modern grill. For the first time apart from one night we eat in every single of our 9 nights. The hotel is clean well maintained and is a credit to its management and staff. Everyone from the pleasant maid who made our room up and left stories for us on local culture, to the waiting staff, pool and beach staff, reserve rangers were so accommodating and dedicated to us having a fantastic time. By far the best hotel we have stayed in and we will be back. Thank you Shanghai LA.

Akshata k

Our recent stay at this resort was nothing short of exceptional. The resort is beautiful and well maintained. The rooms were impeccably clean and tastefully decorated. The food served at the resort's restaurant was delicious, offering a variety of options to suit every palate. The hospitality provided was truly top-notch; every member of the staff went above and beyond to ensure our comfort and satisfaction throughout our stay. One of the highlights of our stay was the upgrade we received, which added an extra touch of luxury to our experience. Highly recommend this resort, and we will definitely visit again!

Stanislav I

To be more accurate the rating would be somewhere between 3 and 4. The place is quite old and needs renovation, almost no guests go to the beach - I guess one of the reasons being a very wide sand beach without any paved trail (see the photo), so it is simply difficult to go to the sea and back. Maybe this is one of the reasons why the pool is overcrowded. And the level of service was far from perfect. You could wait for 10 minutes in the morning for a staff member to appear and let you in for breakfast, waiters don’t always know what exactly this or that dish is. We did like the stay overall, though. The food was nice even for the in-room dining. Kids young naturalist club was great as well

Abdul Darwish

Another amazing stay. Beautiful people and resort. Everything is perfect as usual. This is a great family resort away from the hustle of KK. My wife and I had an amazing time. Thank you for making our stay memorable.

P GM

The most wonderful hotel. Quality of service has lowered since our previous visits and the nature reserve no longer has orangutans, however the variety of activities and location is wonderful. The ocean wing rooms are smaller than I imagined - I am sure the garden wing sea views are bigger as not so much space is dedicated to a balcony bath tub.

Elena van Hasselt

We had a wonderful stay! The rooms are very spacious, big clean pool and nice beach. The service was top. Special thank you to June who took care of us in the Fisherman’s cove restaurant and the manager Rose. Lots of nice touches like free ( plastic free ) water in the whole resort. The food was also good even in the buffet!! Thank you for a lovely time.

Jake Fletcher

The island resort is peaceful and relaxing. We went to the private beach at 10.30am until around 1.40pm and there were never more than 12 people there. The mangrove kayaking excursion was good fun but much shorter than expected. We enjoyed an a decently priced meal for dinner, and breakfast buffet wasn't bad. The room though a little dated was very nice. Unfortunately we had a problem with no hot water. After a cold shower, we called reception and someone came to fix the issue. The next morning the shower was still cold. Another issue was that when it rained, a fair amount of water leaked through the roof into the bathroom. A final irritation was the 300+ ringgit fee that was charged separate to the hotel booking for a 5 minute boat ride to and from the island. There is no reason why this compulsory charge is not already included in the original booking, other than to make it seem as if the hotel rooms are cheaper when you book, only for you to find out on arrival you need to pay an additional amount.

Courtney Rose

Beautiful clean beach with a coral reef just off shore. 3 restaurants, lots of activities throughout the day and the rooms were clean/comfortable. The dessert buffet was outstanding!! Seriously!! If you’re debating between here and the beach bungalows next door (which we also stayed at) choose here!! The prices are much more reasonable and the beach is a huge bonus. The best part was their accommodation to our 2am flight. They let us check out very late (11pm) and organized a private boat back to the mainland for us to get to the airport. I’ve never had a hotel be that accommodating. Thank you so much to all the staff for helping with that.

Lex Bradshaw-Zanger

5* Prices but 3* Service This is a beautiful place and the rooms are quite well done, but be aware this is not a 5* resort. The service is patchy at best, activities are often overbooked, and the resort needs an overhaul. Restaurants are OK but the buffet feels like a canteen and not a hotel. There is very little in the way of service you would expect from a hotel of this sort and a lot of improvements and training needed. Be aware that there are several additional taxes that will also land on your bill at departure - some related to the nature park and others from the government. All prices also have +16% tax in top. Next time we’ll choose the Shangri-La. At this price point you’d expect more.

吳志明

This is my first time staying at a boutique hotel. The overall environment is not bad, but some details are not that good. Drinks in the room cost money, landing on the island costs money, and taking a boat also costs money. However, the relative services and facilities are not that good. In the swimming pool It rained during this period, and the service staff did not show up to open the umbrella, and there was no car to take the guests to their rooms. These things need to be improved. The so-called boutique hotels need high-end supplies, better services, and better facilities.