Magellan Sutera Harbour Resort

Jon Castardo

Great stay in this resort. I like that they have a very kid friendly pool and aside from that they also have a playroom for kids. Lots of options and activities that you can avail in this resort. The room is spacious and amenities is good although I wish a much bigger TVs which a bit of a standard nowadays. The only missing here is a good beach so if you are looking for it, this is not the place to be. The internet speed is capped at 5Mbps based in my speedtest result. Overall, we had a fantastic stay and my son enjoyed so much

Sahira

We had a pleasant and comfortable stay at Magellan Sutera Resort, the lobby area is very spacious and grand, but very hot during the day. The check-in and check-out didn’t take long and the staff was very welcoming. Our room is comfortable and serve the purpose, very clean and well maintained but is quite outdated, I wasn’t impress when we first came in especially after spending a night in Shang-ri La, but price wise, the two are not apple to apple comparison. But after some time, we grown to like the room. I didnt quite like the bathroom amenities because its almost unscented, the shampoo and conditioner also not so nice, especially that this resort market itself as a 5 stars establishment, and other 5 stars establishment Ive went to went an extra length in providing best quality bathroom amenities. Breakfast is also quite basic, the spread is also quite limited, but serve the basic food options that are not bad actually. Location wise, this resort is close to Imago and a few minutes drive away from the town, therefore, I found that convenient. The scenery here is remarkable and feels more private than Shangri-La, parking is also easy to find since they have a dedicated parking area for guests. Overall, we enjoy and like this resort, but it’s definitely not a 5 stars resort, more like a 3 to 4 stars establishment.

Hafiz Harudin

⭐️⭐️⭐️⭐️⭐️ I had an excellent stay at Magellan Sutera Resort. The view from the resort is simply stunning — a perfect combination of sea and greenery that creates such a relaxing atmosphere. My room was cozy, comfortable, and well-maintained, making it a great place to unwind. The breakfast spread was another highlight. There were plenty of choices, from local dishes to international selections, and everything was fresh and tasty. Overall, this resort exceeded my expectations with its beautiful views, cozy rooms, and wide variety of breakfast options. Highly recommended for anyone visiting Kota Kinabalu!

Alysha Rosly

We were very interested in hosting our wedding at Sutera Harbour and reached out to the team several times. First on 18 August, again on 8 September and once more on 11 October. We only received a reply after the third attempt, when the wedding planner finally responded and advised us to contact her via WhatsApp for a quicker response. Unfortunately, it’s now been a week since messaging her on WhatsApp and we still haven’t received any reply. It’s very disappointing, as we were genuinely excited about the venue. However, the lack of communication and slow response time has made us lose confidence in their ability to provide a smooth and reliable experience for such an important event.

GG WV

The check in service is appalling. We waited half an hour where there were two queues. This meant that if you were in a slower queue, you'd have some others be served before you as their line was faster. I think having one queue and filtering into a free front of house staff member would've been better. Also, not enough desks for the number of people checking in. We checked in 30 minutes before the three o'clock time and was told to come back for our keys after signing the paperwork but the queues had built up even more when we returned! We had asked if we could just take our keys earlier but head to the room at 3pm but this wasn't an option. This therefore doesn't help the queue if a party has to queue twice even though that party had the initiative to not make a mad rush for the check in. The staff were polite and it wasn't their fault but better managing was needed.There were other staff behind the desk that walked past but didn't try and support the desk staff members. Room is lovely, very clean, big (we got a twin room). Can see the sea in a certain position on the veranda. The waitress that served us at Tarik was very helpful. And although we weren't told where to go for our rooms (the staff were clearly too busy) , as we walked along, the porter approached us to help direct us to our room. I suspect we will enjoy the resort and facilities but the experience has started off very badly unfortunately.