Sofitel Krabi Phokeethra Golf and Spa Resort

Haja Mohideen

The guest had an exceptional and memorable stay at Sofitel Krabi Phokeethra, marked by outstanding service, attention to detail, and warm hospitality across all departments. The experience began even before arrival, with proactive and personalised communication from the reservation, Club Millésime, and front office teams, setting high expectations that were fully met. The newly renovated Signature Rooms stood out for their elegant design and refined colonial luxury. Airport transfers were seamless, comfortable, and thoughtfully handled, reflecting Sofitel’s high standards of service and care. The newly renovated Kids Club was a major highlight, impressing both children and parents with its engaging design and activities, despite the removal of nanny services for safety reasons. Facilities such as the gym, pool, and daily activities were excellent, with special mention of the foam party and aqua aerobics. Dining across all four restaurants was consistently impressive in terms of food quality, presentation, and service. SO SPA with L’Occitane provided a deeply relaxing and professional experience, with knowledgeable therapists and heartfelt service gestures that left a lasting impression. The Concierge team received exceptional praise for their personalised, sincere, and safety-focused service, especially in arranging tours and creating unforgettable family memories. Front Office, drivers, bellmen, and various team members were commended for their warmth, professionalism, and efficiency. Senior leadership and management were recognised for strong leadership, swift problem resolution, genuine care, and the ability to create meaningful, emotional experiences—particularly a surprise birthday celebration that deeply touched the family. Overall, the guest described the hospitality as surpassing even top-tier luxury brands, expressing strong appreciation for the hotel’s leadership, service culture, and commitment to excellence, and confirmed their intention to return.

Natascha Levin

I recently stayed at the Sofitel in Krabi, Thailand, with my family and while the hotel itself is beautiful, what truly made my experience unforgettable was the outstanding service from everyone, but with a especially from Jimmy, at the Maya breakfast restaurant. Jinny is an absolute gem. Every morning she greeted us with genuine warmth, attentiveness, and kindness that went far beyond standard hospitality. She remembered our preferences, anticipated our needs before we even voiced them, and made us feel incredibly welcome. Her professionalism combined with her natural ability to connect with guests created a level of service that stood out throughout our entire stay. It’s rare to meet someone who embodies such exceptional customer relationship skills, and Jinny does it effortlessly. Her talent, dedication, and remarkable way of making guests feel valued would be an asset in any leadership or guest‑facing role, even more so as her level of English is much better than most of the remaining employers.

Heanmada

We were here on our honeymoon in October, and what a wonderful place! We stayed in a suite, which gave us access to Club Melissime, and it was absolutely worth it. Great food and drinks, and very friendly staff. The dinners we had at The White Lotus were exquisite, and we would like to give a special big thank you to Sao, Jah, Jib, May, Chef Jay, Den, K, Mook, Mehabir, Som, and Ankit. They were incredibly kind and gave us extra special attention during our honeymoon. The hotel features beautiful interior design and lovely surroundings, and is highly recommended!

abhishek sharma

Sofitel Krabi is an absolutely amazing hotel — beautiful property, excellent location, and genuinely warm, attentive service throughout our stay. Everything felt well-managed and effortless, from check-in to the overall experience on the property. The atmosphere is relaxing yet premium, and it’s a perfect place to unwind as a couple. A special shoutout to the teams who made our stay even better: Explorer Bar team: Tas, Mean, Focus, Boy — thank you for the great service and energy. Poda team: Sky, Sam, Palmy, Na, Pom, Kim, Bao, Kung — you were outstanding and made us feel truly looked after. Overall: amazing hotel, very good location, great service — we’d happily come back and recommend it to anyone visiting Krabi.

Joanna Abbey

We had the most wonderful time at this hotel. It started with our wonderful welcome from Apple who is an absolute asset to your hotel. She is friendly, kind and so helpful. We also had a wonderful service from the lovely Gabbie who was also friendly, kind and always willing to help. The hotel was perfect from start to finish with every single staff member we encountered wanting to make our stay special. I emailed the hotel a month before we arrive as my husband was celebrating a special birthday and they made a lovely gesture in our room for him which was so lovely. We had a wonderful trip with the hotel to Hong Island and our guide was so friendly and knowledgeable, I’m just gutted I cannot remember his name as I also wanted to give him a special mention. Overall our stay was wonderful and I would 100% recommend Sofitel Krabi. Thank you again to Apple and Gabbie who made our stay extra special ❤️ they are true assets to your hotel!