Sofitel Krabi Phokeethra Golf and Spa Resort

Bua W

From the moment we arrived, Sofitel Krabi Phokeethra exceeded every expectation. Nestled amidst lush tropical greenery with breathtaking views of the Andaman Sea, the resort offers a seamless blend of luxury, tranquility, and warm Thai hospitality. The staff were incredibly attentive and gracious – every interaction, from check-in to room service, was met with a genuine smile and a willingness to go above and beyond to ensure our comfort. Our room was spacious, elegantly appointed, and impeccably clean, with a private balcony that opened to serene garden views. One of the highlights was the expansive lagoon-style swimming pool. We spent hours relaxing by the water. The beach, just steps away, was quiet and pristine – perfect for a sunset stroll. We left feeling refreshed, pampered, and already dreaming of our return.

Ankit Mangla

Our family recently spent 4 nights at the Sofitel Krabi, occupying two rooms. As an Accor Platinum member, I was pleased to receive a room upgrade and access to the Millesime Club, which was a nice perk. The hotel boasts excellent facilities and a wide array of activities to keep families and kids entertained. Its location directly on a beautiful beach is truly fantastic and a major draw. The pool is undeniably impressive, claiming the title of the largest in Thailand, and we certainly enjoyed spending time there. However, while our stay was overall good, there are a few areas where improvements could significantly enhance the guest experience. We felt that the staff training, particularly within the front office and restaurant teams, could be improved. While generally polite, we found a lack of consistent personal touch and genuine warmth in some interactions. This felt like a missed opportunity to create a more memorable and welcoming atmosphere. The food spread was generally good in terms of variety, offering a decent selection at breakfast and other meals. However, we felt that the quality and finer details were lacking, especially in the bakery and patisserie sections. The pastries often seemed mass-produced and didn't quite meet the standard expected of a hotel of this caliber. Despite these constructive feedbacks, we did have a good stay and appreciated the facilities and the stunning location. With some focused attention on staff training to enhance the personal touch and a refinement of the food quality, particularly in the bakery, the Sofitel Krabi has the potential to be truly exceptional.

Karma Thailand Operations

Upon check-in, the reception staff did not provide a map of the resort or explain the available facilities. Considering the size of the resort, I would recommend providing a map for guests. The trainee who escorted me to my room was very helpful; however, the reception staff's service was subpar. Furthermore, upon entering my room, I found hair in the shower. As I had not yet showered, it was clear that the hair belonged to a previous guest. This is unacceptable. As a Platinum member at your Accor lounge. As a Platinum member, I am entitled to access the lounge for afternoon tea and evening cocktails. During the afternoon tea service, I found that I needed to seek out staff to place my order. I also observed what seemed to be preferential treatment given to foreign guests over Thai guests, including myself. However, I would like to acknowledge that the service improved significantly during the evening cocktail hours. I especially want to thank the lady in the picture who serve me a wine, She made a significant effort to improve my experience. Later, around 9:15 PM, I called to the reception to inquire about room service, as well as happy hour and bar promotions. I was directed to check the menu myself and visit the bar for information on promotions, which I found unacceptable. Reception staff should possess basic knowledge of such details or offer to investigate and respond accordingly. This raises concerns about the quality of Sofitel's staff training. However the service I received from the White Lotus F\&B team during my dinner. In particular, Khun Sao's outstanding service truly turned my experience around and left a lasting positive impression. Her professionalism and dedication are the primary reason I would consider returning to this hotel. Khun Sao has clearly trained her staff to a very high standard. I would also like to commend Khun Lita, Khun Pang, Khun Jib, and Khun Jah, who were all incredibly kind and welcoming. Having stayed at many Accor hotels, I must admit that I was disappointed with the Sofitel Krabi. I felt that the staff were not as welcoming to Thai guests. To be frank, I am not usually a demanding guest, but I found the service From All Pullman to be far superior.

Tamara Gomes

Overall: I would recommend and return to this hotel. With small improvements it would change a very good stay into a great one! Positive: beautiful pool and grounds. Lovely suite with comfortable beds. Lovely staff in the club lounge, especially Deena. Kids enjoyed the hotel activities. Lotus restaurant had great food. Negatives: Club lounge aircon not working. Slow at times as the hotel was busy. Also, not enough food was catered for. Restaurant buffet breakfast was almost the same each day. For people staying longer, it gets quite boring. Not enough gluten free options, especially for a kid.

David Browne

We had an absolutely amazing stay at Sofitel Krabi! From the moment we arrived, the service was impeccable—every staff member was warm, attentive, and went above and beyond to make our stay special. The resort itself is stunning, with beautifully maintained grounds and luxurious amenities. The food was outstanding, offering a fantastic variety of delicious dishes. Whether it was the breakfast buffet, the poolside snacks, or the fine dining options, everything was fresh and flavorful. The pool is one of the largest I’ve ever seen, and the beachfront location adds to the relaxing ambiance. Perfect for a luxurious and peaceful getaway! Can’t wait to return. Would highly recommend it to anyone visiting Krabi! Let me know if you’d like any changes!