Sofitel Krabi Phokeethra Golf and Spa Resort

shy parinya

This was my second time staying at Sofitel Krabi Phokeethra, and I didn’t think I could love it more than the first — but somehow, I did. The beauty of the place was just as I remembered , peaceful beach views, endless swimming pool. But what truly made this trip unforgettable was the people. I have to say a heartfelt thank you to K. Pure, who took such wonderful care of us from the moment we arrived. She was warm, thoughtful, and genuinely caring — always checking in, offering help, and making sure everything went smoothly. She made us feel like more than just guests. One of the most special moments was when she surprised my friend with a sweet little birthday setup at the hotel lounge. It wasn’t anything over-the-top, but it was so thoughtful and full of warmth — one of those moments that just makes you smile and remember why you love a place. Sofitel Krabi isn’t just a beautiful resort — It’s a place I’ll always want to come back to. And I already know I will.

Bua W

From the moment we arrived, Sofitel Krabi Phokeethra exceeded every expectation. Nestled amidst lush tropical greenery with breathtaking views of the Andaman Sea, the resort offers a seamless blend of luxury, tranquility, and warm Thai hospitality. The staff were incredibly attentive and gracious – every interaction, from check-in to room service, was met with a genuine smile and a willingness to go above and beyond to ensure our comfort. Our room was spacious, elegantly appointed, and impeccably clean, with a private balcony that opened to serene garden views. One of the highlights was the expansive lagoon-style swimming pool. We spent hours relaxing by the water. The beach, just steps away, was quiet and pristine – perfect for a sunset stroll. We left feeling refreshed, pampered, and already dreaming of our return.

Ankit Mangla

Our family recently spent 4 nights at the Sofitel Krabi, occupying two rooms. As an Accor Platinum member, I was pleased to receive a room upgrade and access to the Millesime Club, which was a nice perk. The hotel boasts excellent facilities and a wide array of activities to keep families and kids entertained. Its location directly on a beautiful beach is truly fantastic and a major draw. The pool is undeniably impressive, claiming the title of the largest in Thailand, and we certainly enjoyed spending time there. However, while our stay was overall good, there are a few areas where improvements could significantly enhance the guest experience. We felt that the staff training, particularly within the front office and restaurant teams, could be improved. While generally polite, we found a lack of consistent personal touch and genuine warmth in some interactions. This felt like a missed opportunity to create a more memorable and welcoming atmosphere. The food spread was generally good in terms of variety, offering a decent selection at breakfast and other meals. However, we felt that the quality and finer details were lacking, especially in the bakery and patisserie sections. The pastries often seemed mass-produced and didn't quite meet the standard expected of a hotel of this caliber. Despite these constructive feedbacks, we did have a good stay and appreciated the facilities and the stunning location. With some focused attention on staff training to enhance the personal touch and a refinement of the food quality, particularly in the bakery, the Sofitel Krabi has the potential to be truly exceptional.

Janyaporn Sriwattanapong

Overall, I happy with the stay and facilities, all staffs are willing to assist, breakfast is excellent variety of selection we love it ! and also lounge is nice atmosphere. Just a bit improves on the cleanliness, I found headboard for my twin bedroom too dusty, and my mom clean it herself and also bedsheet has a stain on it. When we arrive housekeeping still making up room inside this doesn't look nice for arrival experience to the room.

Karma Thailand Operations

Upon check-in, the reception staff did not provide a map of the resort or explain the available facilities. Considering the size of the resort, I would recommend providing a map for guests. The trainee who escorted me to my room was very helpful; however, the reception staff's service was subpar. Furthermore, upon entering my room, I found hair in the shower. As I had not yet showered, it was clear that the hair belonged to a previous guest. This is unacceptable. As a Platinum member at your Accor lounge. As a Platinum member, I am entitled to access the lounge for afternoon tea and evening cocktails. During the afternoon tea service, I found that I needed to seek out staff to place my order. I also observed what seemed to be preferential treatment given to foreign guests over Thai guests, including myself. However, I would like to acknowledge that the service improved significantly during the evening cocktail hours. I especially want to thank the lady in the picture who serve me a wine, She made a significant effort to improve my experience. Later, around 9:15 PM, I called to the reception to inquire about room service, as well as happy hour and bar promotions. I was directed to check the menu myself and visit the bar for information on promotions, which I found unacceptable. Reception staff should possess basic knowledge of such details or offer to investigate and respond accordingly. This raises concerns about the quality of Sofitel's staff training. However the service I received from the White Lotus F\&B team during my dinner. In particular, Khun Sao's outstanding service truly turned my experience around and left a lasting positive impression. Her professionalism and dedication are the primary reason I would consider returning to this hotel. Khun Sao has clearly trained her staff to a very high standard. I would also like to commend Khun Lita, Khun Pang, Khun Jib, and Khun Jah, who were all incredibly kind and welcoming. Having stayed at many Accor hotels, I must admit that I was disappointed with the Sofitel Krabi. I felt that the staff were not as welcoming to Thai guests. To be frank, I am not usually a demanding guest, but I found the service From All Pullman to be far superior.