Rosen Inn Lake Buena Vista

Brittany D

I stay at the Rosen Inn Lake Buena Vista a few times a year. The beds are very comfortable and it's in a quiet location. Even facing the highway and with the ac on, the only thing you may here is a motorcycle. This was the first time I have a complaint about cleanliness. The shower needed a very deep clean and the ceiling needs to be painted. They have now started charging $10/night for parking which is a huge bummer because there was no mention of that when booking the room. The location is fantastic. About 5-10 minutes from Disney springs. They are a good neighbor hotel so they offer shuttles to the parks. The pool area is always clean and well maintained. Staff are always friendly and efficient. For my 4th review mentioning this though, 2 double beds should always have 4 pillows on each bed, not 3!!!!! The pillows are way too small to only have 3 on a bed.

Joseph Musker

The rooms are a bit outdated but generally clean. We booked through Agoda, which clearly stated that a buffet breakfast was included. However, upon check-in, the front desk informed us that the “included breakfast” was actually a grab-and-go option — a pastry, juice, and a banana — which wasn’t what we paid for or even knew existed. When we showed them our booking confirmation showing buffet breakfast, they insisted we’d need to pay nearly $20 per person per day if we wanted it. Thankfully, Agoda’s support stepped in, confirmed the hotel was in the wrong, and refunded us nearly $300 for the inconvenience. During our stay, we saw several other guests having similar issues at the front desk — being placed in cheaper rooms than what they booked or facing the same breakfast problem — which was concerning to witness. On the positive side, this hotel is affordable and well-located as a base for visiting the Disney Parks, Disney Springs, and the outlet mall (which you can actually see across the highway). If you’re just looking for somewhere to sleep between park days, it does the job. There are also plenty of restaurants within walking distance — Olive Garden, Miller’s Ale House, Hooters, Chili’s, etc. Most Uber or Lyft rides to the parks cost $10 or less each way. We used the free shuttle a couple of times, but the schedule wasn’t ideal — it either left too late or came back too early. It’s also a shared shuttle with other hotels, so it can get crowded. Overall, I think 3 out of 5 stars is fair. The hotel really needs to improve its customer service — guests shouldn’t have to fight to get what they’ve clearly booked. A little effort and understanding would go a long way.

Donna Cullum

Me and my sisters stayed here in September, the location is great but that is the only thing good about this hotel. We lift wasn't working for the whole two weeks we were there. We had ants in the room and found our from the people next door that their daughter had been moved because of the ants, and then to find cockroaches in her new room. The cleaner didn't clean much We had boxes by the bin for nearly a week. Just kept leaving flannels the We wasn't using as having showers, by the end of the week we had 15 flannels. The buffet food was cold the times we went there. Have stayed at Rosen Inn hotels along international drive. But will not stay at that hotel chain no more. Needs a good upgrade.

Joshua Ross-Waldman

Pretty mediocre. Firstly, we had with us 2 small emotional support dogs with all the proper paperwork but we’re still charged the nightly dog fee. Not a single other hotel has ever charged us but technically, they aren’t service animals trained via a program but still, it was an interesting take by them. The room was adequate. Nothing special. Functional. The pool areas are kind of small for a place that calls themselves a resort and the kids lost interest really fast in them. Our TV had a line going down the screen but they offered to replace it immediately. We tried breakfast on site and it was very overpriced for a very underwhelming meal. They add a 15% service fee and ask for a tip before you start. A tip should be based on the service so pushing for that before we’ve even had a single bite of food is off-putting. That said, the lady in our area was pleasant and hard working so we left cash as a tip for her. But it was still just a buffet meal with nothing special going on so very overpriced priced and we didn’t go back. We booked and paid prior so we just missed out on the new $10 a day parking fee but it doesn’t surprise me that they’ve added that. It was a perfectly acceptable place to stay but they nickle and dime you for an experience none of us were particularly impressed with. One stay was enough and we definitely won’t be returning as it’d cost even more in the future for what I can only assume will be the same “eh” experience. It’s main feature is being close to Disney. There are a lot of places that fit that bill and offer better experiences.

Iqbal Hossain

Good location. Older hotel and the service gets it 0 stars. They are in scam business with breakfast offer with third parties. I booked the hotel with breakfast option included. They have a buffet breakfast in the premises. But they asked additional $20 to get breakfast from there. Instead, they offered me to grab a coffee and a piece of banana from the store nearly, which is very insulting. Avoid this place.