Hotel Gala

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Lorraine Jones

Just returned from a 10 day family holiday with a 3 year old. Here is my opinion and hope the hotel take on board the negative also to improve on what could be an excellent hotel. Reception staff were excellent and very friendly during check-in and check-out. Drinks and food were great for an all inclusive buffet option, better food than some 5* hotels I’ve stayed in across the world and the theme nights are a good idea to avoid repetitiveness The male bar staff were a lot more pleasant than the female staff and found that most of the female staff were very rude. SIMON at the photography department was the most friendliest and best staff member you have based at this hotel, he chatted to us every day and our 3 year old love him!! He made more of an effort with communicating with the children than the animation team did. His character makes this place so good and we’d come back again purely because of him! Now.. the animation team are the worst I have EVER seen. I’ve travelled to many hotels across the world and I’ve never seen such a poor team. They did not interact with any children during the day time and barely at night also. I have never seen such poor interaction between an animation team and children.. the night time disco was rushed for the children and all same 4 songs every night. My 3 year old tried saying hello to them at one point during the day and on of the women from the animation team looked at him and walked away without even acknowledging him! Everyone we spoke to had the same to say. My advice would be to scrap the whole animation team and get experienced ones in who actually bother with the children at the hotel. I hope to come back next year with a different opinion on this and hope you speak to each member of the animation team to make sure they know how extremely awful they are at their job as the animation make children’s holiday better and have been excellent in all other hotel I have stayed at except this one. Aside from the animation team everyone else was brilliant, especially Simon at photography!

Sinead Duffy

Came here for a week to celebrate my little sister turning 18. We had a great time, easy access to the beach and great food selection. On days where the food wasn’t my fancy the chef made a pizza for me which was amazing!! As well on the day of my sisters birthday they left a little happy birthday note and a bottle of wine which was a lovely touch 🍾

kaytwokay

Very nice hotel and lovely staff. For what's in the staff's control they do an excellent job. We travelled there with a 2 and a half year old and he loved the facilities and all 3 of us really enjoyed the afternoon entertainment. Giovanni the barman is a top man doing the work of two men wherever he is. Breakfast is also quite good which we had every morning. My only suggestion to staff would be to cook the black pudding a little longer it makes the world of difference 😂😃

Andy Hilliard

So I’m currently here on a family holiday half board and I want to be totally honest with this review. So the rooms are ok tidy well presented If you have a car it’s 10euro per day parking. The food is not very nice and all drinks you must pay for which is fine but we are half board so you would expect a water with your meal not great if your on a budget. Staff mostly rude apart from reception especially in the dinner breakfast is not great either but you can have a drink with this. Everything else you need to pay towels safe etc.. The Reason for this review is the staff are getting kids to do reviews and telling them what to write and give good ratings when in fact it really isn’t that great for the money also have to pay for indoor pool.