GF Fanabe

Nicola Gray

Have just returned from a 7-day stay. The hotel was okay but certainly not a 4-star hotel. The rooms were clean but dated. The food wasn’t great, with limited choice. Many items weren’t included in the all-inclusive package at the bars. There were lots of silly rules in the dining area. You had to take a card with you that was never filled out, even though you wore a band to say you were all-inclusive. We bought a float for our son to use in the pool from the hotel shop. We were told by the lifeguard we couldn’t use it in the kids’ pool and were redirected to the main pool. We used it there for 2 days and were then told we couldn’t use it anymore. When I questioned it, all I was told was that different lifeguards follow different rules. I think the hotel needs to decide who it wants to aim the hotel at. They’ve got an adult-only rooftop terrace area, which is great, but then enforce rules in the kids’ pool areas to allow adults to swim lengths, which doesn’t make sense to me. If you want families at the hotel, let the kids play in the kids’ pool. The animation team were great, especially the lady with the curly hair. The location of the hotel is good a short walk to the beach and lots of shops around. Plus, a market next door to the hotel.

Paul Campbell

The hotel was ok for the price we paid. It is stretching it to call it 4*. The hotel appearance is a bit dated. The concrete exterior doesn’t give you a feel good factor. Whilst the rooms are of a decent size they need modernising. We were B&B. The food in the restaurant was good. I’m glad we were not AI. The entertainment of the evening was outside at the front of the hotel which seemed strange. The Sun only gets to half the pool, but there is the roof top area that is a blessing in disguise. Checking in could have gone smoother with 3 visits to reception.Its ok having technology to open the door and the safe but it’s a nuisance when it doesn’t work. All in all the hotel was ok.

Olena

A wonderful hotel. Very close to various beaches. It has several swimming pools; my daughter was delighted to swim in the warm water. Friendly staff. The rooms were cleaned every day. Towels and bed linen could be changed on request. On the day of arrival, we were given somewhat inaccurate information at reception regarding packed lunches, but we decided not to let it spoil our mood. We would like the staff to provide consistent information and give clear instructions on what needs to be done. There are also tour operators based right in the hotel, and it’s very convenient that you can book excursions, buy tickets for the water park and zoo or rent a car.

Becky Richards

Stayed here last year hotal is lovely adale and the team are great fun. We did the aqua gym that was great fun. The games were good i even won a tshirt. However i do feel that the bar staff are more focused towards the guests who arent all inclusive. I also feel that some of the waiting staff more so the senior ones can be very abrupt and almost rude.

Sam McEwan

First impressions of the hotel are positive. Its nice and clean. The hotel staff are really nice. Pool(s) are big and very clean. The rooftop for adults only is lovely and calm. Shop on the ground floor is reasonably priced. Rooms are spaceious and very clean. Free WiFi throughout the hotel. Requested a kettle from reception at no extra cost to us.