GF Fanabe

Stephanie Kidd

Absolutely fantastic stay yet again!!!!! Alexandra and the entertainment team welcomed us with open arms as always. Best hotel ever!!! My 10 year old son is having the most amazing time as are my parents who are in their 70’s. There is something here for all ages. I would recommend this hotel to everyone. Every member of staff goes above and beyond to make your stay as good as it can be. Thankyou GF Fanabe 😁

Sonia Smith

Just returned after spending a week over New Year. Hotel has good location , 5 min walk to beach and close to restaurants etc. But that’s about all. Rooms very outdated, more like 3 star, we had cockroaches, coming out of the door frames. Old towels and bedding, there was a broken shower, cracked tiles, and balcony door did not close securely. We didnt arrive until late, there wasnt even a bottle of water in the fridge, as a kind gesture. We were on the 1st floor, above the staffs entrance no view, and the noise from the staff entering etc was awful. No customer service from reception staff, they were so hostile and unfriendly. I witnessed one of the waiter, cough all over the cutlery as he was setting up tables at breakfast, he was clearly unwell. No concern that he had just spread his germs all over the place, no infection control, no sanitary condition. No wonder there was so many customers barking like dogs, when health and safety and infection control is nil. The upstairs sun terrace was closed due to weather warnings for 2 days, but no clear communication from management, the notice stated to take care, but still open. So people were left standing around until a staff member advised it was closed. Staff are not approachable at all! Will not return to this hotel, there is so many more opinions that would be more value for money.

Antoinette Bouquet

When checking in I was like not a good start I came at 11.00 room is not ready(I understand that check in is at 14.00) so come back at 14.00.... I came at 14.10 room is not ready yet I was like uh ok than when? Come back in half a hour.... I came at 15.10 room not ready yet..... I was like ok I haven slept all night because of a night flight ..when is it ready... Don't know we are gonna call housecleaning... Finally at 16.10 I could get in my room....so that sucked! I loved the rooftop adults only area (sadly only one of the pools were working in my stay) Hotel is old but really really clean.👌 Staff(exapt reception who thought I was annoying asking for my room I guess) was very very nice especially Fransisco pool bar ,restaurant he was everywhere and always friendly and above. Also one lady but can't remember her name very very nice(Andrea maybe)👌 Airconditioning was not ok even at full capacity,but luckily it was not to hot when I was there so I managed. Food was ok ...sometimes really good sometimes little less but overall for all inclusive it was ok..great paellas👌 Hotel is due for refurbish (and you can see that)end of next year I wonder how it will be after that :-) Location is good 8 minutes from the beach boulevard with nice shops and restaurants. Bus stops and taxi in front of the hotel , also the tourist mini train every hour. For the price I paid it was a nice getaway for 10 days if you don't expect to much it is a very nice , clean hotel :-)

Thomas Cook

Lovely hotel but a bit out of the way. The rooms were spotless and cleaned daily. The majority of the staff were brilliant. They could not do enough. How ever the staff in the restaurant at meal times had a couple of arrogant and pretty unhelpful. I went in for lunch one day and the gentleman who greeted me said could I go in the conservatory area which I was pleased to do. I sat down and started to eat. A particularly arrogant and bad mannered lady named Natalia looked at me with annoyance one her face approached me with her arms outstretched and said in an abrupt tone of voice “This area is for evening service”. I said I was directed out her and not told I had to stay in a particular area. She give me a sorry look and walked away. As I said earlier the vast majority were brilliant. The youngsters who did the children’s activities were fantastic. The old gentleman who was on pool duty before the pool area opened was a lovely friendly man. Food was fantastic and went down well. Thanks and we will be back one day

Kirsty Galt

Room was perfect, we had a junior suite which was ideal as we had a 17 month old with us, the housekeeping staff did a good job of keeping it clean and tidy giving our toddler making a mess a lot 🤣. The service in the hotel was excellent all staff were very professional and very helpful. Animation team were so friendly too and kept everyone going all day right up to 10ish at night. Loved the aqua gym ❤️ great fun. The location was perfect, close to beach and restaurants and just a short walk across the road a supermarket.