Shangri-La Golden Sands, Penang

Shukri fauzi Umar

Been here several time and surely been here once a year. This is our regular place to stay and to enjoy the facilities provided. Also the scenery of beautiful beach. Nice food during breakfast, easy access to the hawker and groceries shop in front of the hotel. Nice and friendly staff Ms Jalita from the cafe which always throw us with sweet smile. Unforgettable experience when we receive the special amenities in conjunction of our 18th anniversary celebration. Credit to the hotel's Senior GSA Ms Jenaga who delightful prepare for this surprise. Thank you very much. From the Loyal Guest.

Joan Ng

The hotel was overly crowded, and service standards noticeably dropped, especially during the 3 PM check-in rush. While they offer a Family Lounge-which is a thoughtful touch-the service there was actually slower than the main queue outside. The bellboy/luggage area was also extremely slow during peak hours (check-in/ check-out). The facilities and pool are great for kids, but overall the service was disappointing. During breakfast, when we asked for a baby chair, we were told to walk to a corner and get it ourselves-not what you'd expect from a 5-star resort. Our room also had a leaking toilet. We reported it, and I believe someone came while we were out, as the floor mat had black shoe stains. However, the issue was not fixed, and no one updated us or offered to change our room. For the price and brand, the lack of service and communication was truly underwhelming.

Chang Wei Li

We had a lovely stay at Shangri-La’s Golden Sands Resort in Batu Ferringhi. The staff were warm and accommodating, promptly providing a travel cot and high chair for our kids upon request. Our family particularly enjoyed the resort’s facilities, especially the pools and the Splash Zone, which kept the little ones entertained for hours. The breakfast buffet offered a wide variety of options, catering to both adults and children.  While the beach area was accessible, it wasn’t as well-maintained as we had hoped, making it less ideal for play. There’s also a fantastic playground on-site; our child was a bit too young to fully enjoy it this time.. Overall, it’s a great family-friendly resort, and we look forward to returning!

Ennie Ghazali

We’d say Golden Sands is definitely a great hotel for families. The room and amenities were really satisfying and made our stay super comfortable. What stood out the most for us was the amazing customer service and concierge team. They were incredibly helpful and kind—especially the manager, who even helped carry our bags to the car and made sure my mom, who uses a wheelchair, was assisted all the way from the lobby. That really touched us. If there’s one area that could use a bit of improvement, it would be the breakfast. It was pretty standard for a 4-star hotel, and only the pastries and noodle station really stood out for us.

Emma Blencoe-Jones

We have been going to the GS for over 30 years. We were a young couple with a 18 month old when we first went and now as a family with a grandparent , parents, Aunty and grown up children including our wonderful daughter in law, we still go to GS. The hotels staff are wonderful, from the very warm welcomes from the team in the lobby, golf buggy drivers and receptionist team to the great housekeeping team and pool attendants. There is the genuine true Malaysian hospitality throughout the resort that makes all ages welcome. There is something for everyone here and I can’t wait to take any grandchildren that we may be blessed with one day. The food is lovely, so much choice and really fresh. Good selection of both local and international choices for breakfast. Special thanks to Simon the Chef who prepared my delicious noodles each day for breakfast. I wish you much success in your training Simon as part of the Shangri- La group, you will be amazing. I would also like to mention how beautiful the pool area and grounds are, it’s a true pleasure to sunbathe all day and play pool volleyball. Great way to meet lots of great people from around the globe ( who also return year after year ) and the referee is a real good sport. We had the pleasure to meet some of the team from the cool lounge Diniy ( AFOM) Shaweine ( GROM) Felicia, Ayre and Aimon. ( apologies if I have spelt the names wrong ) nothing was too much trouble, thank you everyone and I hope you enjoy your new role as customer experience manager and take on “ Mr Blue Eyes “ on front desk full time. The only reason I gave the room a 4 was due to the tired look, however I will say the rooms were cleaned to a high standard daily. We had a seafacing room with balcony on the 6th floor, beautiful view and it’s well worth the extra money. As people have commented before the hotel may not be kept up to date decor wise as a 5* Shangri-La however as the 4* it is rated and charged as, its good value , great hospitality , location ideal to local market, dining out etc but it 100% comes with the Shangri-La service and hospitality.