Shangri-La Golden Sands, Penang

Iris Wong

Lovely hotel with friendly and helpful staff. The pool is very nice with lots of different areas - some for adults only and some for kids, and there are also two water slides. Also lots of deck chairs and tables, and even massage service. The shops inside the hotel also sells swimwear and water toys at a reasonable price. The breakfast buffet has a large and diverse offering. The Adventure Zone with slides was great too for the kids.

MD RIDZUAN YEE

I returned to Shangri-La Golden Sands Penang after a year and noticed quite a number of changes — mostly positive. The hotel is still great, especially for families, with plenty of outdoor slides and kids-friendly facilities. My children really enjoyed themselves. However, there was one part of the stay that I didn’t enjoy: the breakfast experience. During my visit, the breakfast area was crowded with a large company retreat group. Almost 80% of the seats were taken by them, and many of them were hogging seats for long periods. They were also talking and laughing loudly, which made my family and I uncomfortable. We came to relax and enjoy our morning, but instead felt disturbed. I strongly feel that management should consider separating large retreat groups from regular guests during breakfast. Mixing everyone together affected the comfort and experience for families like us. Aside from that, I still like the hotel overall. I shared my feedback with the duty manager — a helpful Indian lady (unfortunately I didn’t get her name). I hope the hotel considers this for future improvements.

weeyan lee

Tiva, Moonisha, Jelaga, and Shan were all outstanding and made our stay truly memorable. We were pleasantly surprised with an upgrade to a family-themed suite due to the unavailability of adjoining rooms. The kids absolutely loved it, and my wife and I were able to enjoy a wonderfully relaxing time. When it was time to leave, we were genuinely sad — the kids were especially quiet, which says a lot about how much they enjoyed the experience. We’re already looking forward to our next visit to Golden Sands.

Joshua Miranda

I recently stayed at Shangri-La Golden Sands to celebrate my son’s 2nd birthday, and overall, it was a pleasant experience with memorable service from the support team. I initially planned to book a Seaview room, but after seeing a room-upgrade voucher on my app, I decided to use it instead. There was a small hiccup regarding which room category I needed to book in order to apply the voucher, and by the time everything was clarified, the upgrade was no longer available due to the weekend rush. I contacted Shangri-La’s support, and Ying (using her call-name to protect her identity) along with her team were very helpful and understanding. They took the time to review my situation, especially since the stay was for my son’s birthday and eventually managed to apply the voucher for us. I really appreciated their patience and effort. When we checked in, we were welcomed with a birthday cake in the room. Although they mentioned they would try to arrange something special, and the cake was the only gesture, I’m still grateful. I understand how busy weekends can get with many families staying over. On our last day, we enjoyed a beautiful view from the room, which I captured in a photo. We also saw a bunch of monkeys around the area. They didn’t disturb us at all, but if you're staying on the lower floors, it’s best to keep your balcony door closed, just as a precaution. Don’t be afraid, they generally mind their own business. Overall, despite the initial booking issue, the thoughtful service and genuine hospitality made our stay enjoyable. I would happily consider returning for another family-friendly getaway.

Nabila Jailani

I stayed at a hotel for a few days and had a pleasant experience. The check-in process was quick, and the staff were friendly and helpful. The room was clean, comfortable, and well-organized, with fresh towels and a nice view. The hotel was quiet at night, which made it easy to rest. Breakfast was included and offered a good variety of food. Overall, the stay was relaxing and enjoyable, and I would consider staying there again.