Hard Rock Hotel Penang

Savinraj Rajendran

My honest experience: What I liked: • Reception and concierge service were friendly and welcoming. • Breakfast was decent, with plenty of food and never running out. • Pool area was enjoyable and well-maintained. What disappointed me: • The SandBar staff lacked basic hospitality. I ordered drinks a few times, said “thank you,” but was met with no smile or acknowledgment, which felt unpleasant. • The Kids Club was poorly maintained, with very few activities and toys in bad condition. Definitely not engaging for children. • Despite booking early with a package that included free room upgrades, I was not given any. • Parking was inconvenient. In-house guests had to park far away while priority was given to Hard Rock Café walk-in customers. Thankfully, the shuttle service was fast, but this still felt unfair. • Compared to other Hard Rock Hotels, there isn’t much to do here. The overall vibe felt limited. • Most importantly, me and my family will not be repeating our stay at this hotel.

Mysara Ismail

Our visit to Hard Rock Hotel Penang was truly memorable. While riding back from Thailand to KL, we decided to make a spontaneous stop in Penang. Although we initially planned to walk in, we called the hotel during lunch to check on room availability and were lucky to be assisted by Mdm Magdalene Koay, who was friendly, professional, and recommended the Rock Royalty Room (on the pricey side at RM2,224 for 2 nights); a choice we didn’t regret. It was a busy weekend with long check-in queues, but we were escorted to the Rock Royalty level for seamless check-in process with food and drinks serve too, making us feel genuinely welcomed and valued. The room was comfortable and the vibe vibrant yet relaxing. Breakfast was another highlight, wide variety of local and international dishes. Overall, everything from the hospitality to the experience felt seamless and special. Definitely a stay we would love to repeat!

Ganesh Mr

I stayed in one of the suite rooms at Hard Rock Hotel Penang, and the experience was exceptional from start to finish. The suite was incredibly spacious, beautifully designed, and had that signature Hard Rock style—modern, stylish, and full of personality. The bed was extremely comfortable, and I loved the attention to detail in the room setup. The seating area, large bathroom, and extra space truly made the stay feel luxurious. The balcony/view (depending on your actual view: pool/sea) added the perfect touch of relaxation. Housekeeping did a fantastic job keeping everything spotless every day. Small touches like the amenities, plush towels, and the overall room layout made it feel like a perfect retreat. The hotel facilities were excellent as always—the massive pool, the lively music, and the fun atmosphere really set Hard Rock apart from other hotels. The staff were consistently friendly, attentive, and always ready to help. In-room dining and breakfast had a good variety, and everything was served fresh. Overall, staying in the suite made my trip feel extra special. The comfort, space, service, and vibes of Hard Rock Hotel Penang made this one of my most memorable stays. I would absolutely stay here again and highly recommend the suite for anyone looking for a more premium and relaxing experience.

E' Shen Wong

Truly great experience for holiday with family in Hard rock Penang. Staff are amazing and always ready to help. This is our third time staying here, kids loved the pool and beach. Everything is up to standard, will definitely come back again for our holiday.

JJ CarlBenz

Had a wonderful stay at Hard Rock Hotel. Check in was smooth and pleasant thanks to Ms Keka, who provided very warm and welcoming Rock Royalty level service, making us feel happy right from the start. Special appreciation to Mr Andy for his professional Rock Royalty level service during the afternoon tea buffet and evening cocktail. His attentiveness and professionalism truly stood out you can genuinely feel the care and hospitality. 👍🏻 Looking forward to our next visit can’t wait to be back again!