Arona Gran Hotel & Spa

Carol R

We loved the hotel. Very impressive atrium lobby. The rooms were well maintained. The pools were really nice, and cleaned most evenings as far as I could see. Plenty of sunbeds during our stay. A very well maintained hotel. The decorator was working his way around the corridors and the gardeners were working all the time. The food in the restaurant was very good for both breakfast and dinner. Food was kept warm in the main, with plenty of choice. Meat and fish cooked fresh every evening and the egg station was well used every morning, with omelettes made to order along with fried and poached eggs. We rarely eat in the hotel every evening but we did on this holiday. My only gripe would be they are slow to remove dirty plates from the table and seem to concentrate more on setting up for the next meal service. Perhaps they need more staff in the restaurant. We enjoyed our stay and if we went back to Los Cristianos we would certainly stay here again.

Illy

The design of the lobby is amazing with an incredible amount of plants and the sound of the mini waterfall on the background! There are three pools on the ground level; one is relatively colder than others, one with salty warm water; another is with jacuzzi and different massage functions. They serve free champagne 🥂 during breakfast but you need to pay for the other alcoholic drinks during the day and dinner time. The variety of food in the open buffet was quite satisfying for us. We loved the food most during the gala night. The worst thing is the hotel doesn’t have a beach 🏝️ even though it’s right next to the sea 🌊 Other than that, everything was amazing! And, we definitely think about going there again 😇

Tracy

Second stay here, using the UP facility. Booked through hotel and so had included taxi transfers! Our room overlooked the pool and sea from the sixth floor which was lovely. Room was looking a little dated, and we were disappointed to find a bath with overhead shower instead of a walk in cubicle. Food wasn't as good as previous visit. We found it lacking in variety and even had to pay for beer, wine and water which were included previously. We enjoyed our stay but probably won't return as we feel we can better value elsewhere.

Tom Duncan

Beautiful hotel the food was right up there with some of the five star hotels we have stayed in. The Up experience for those who have not tried it is a wonderful rooftop area with sunbeds a plenty and various infinity pools. All your drinks tea coffee and tapas and sweets throughout the day although this comes at an extra cost its well worth it. Go on treat yourself you wont regret it. Also a big shout to the staff who go above and beyond.

HCAFC 1904

Room was great with lovely views. Range of food was excellent to start with and staff were very good. It became apparent as the week went on that some food was running out so don't eat after 7.30pm to avoid this. Desserts were very poor. Drinks were a little expensive compared to local prices and fresh coffee was poor. Everywhere was clean and the hotel is in a good location. Easily 4 stars but for the pool area. The hotel goes to great lengths to advertise the fact that you cannot reserve sun beds. It's in the app and it's on the notice boards as you enter the area. Pool opens at 10am so we go out only to find all the pool side beds have towels on with no one to be seen. All the sun beds that are in the early sun have towels on them. All the empty beds were in the shade. If you're going to have a policy, you should enforce it. Reason for two stars is that when it was brought to the managers attention, she said they do enforce it. This was not true. Having been there all week, not once did the lifeguard whose job it was to clear the unattended beds between 9-10, actually did it. He spent more time watching tv on his phone than doing his job. It's accepted behaviour and it spoilt our pool days. Given that there is no beach, this was important. The hotel needs to do better.