AluaSoul Menorca

Hannah

We came for a long weekend in the sunshine in June and though there were some highs, we unfortunately were met with a few problems that lead us to not want to return. To start with, upon arrival we were asked to pay for the booking - which had already been paid through booking.com so this was odd. Confused, we paid again at check in, only to get a refund from booking.com a few weeks after the holiday - meaning we paid £1400 for a moment there, until the refund came through. We had an apartment with our own plunge pool which was lovely, however there was a rather rancid smell coming from the boiler throughout the stay which made it impossible to be in the apartment at times. Outside of the apartment, we also had a lot of ants on the patio. We spoke to the front desk about this and they sent someone to spray the ants, which was great… But then the dead ants were left behind and remained for two days until someone swept them away. On the third night, more ants appeared and this time were coming into the apartment. We went back to the front desk and were told “it’s a bottom floor - this happens”, with nobody being sent to deal with this, meaning we were stuck with ants. On our last day, we were told checkout was 11am. We were on the patio and went to go back into the apartment at 10:10am to shower and grab our things, and our wristband stopped working, locking us out of the apartment in our swimwear - with all of our stuff inside. My partner went to the front desk to have this resolved whilst I waited at the apartment and he returned with his wristband ‘reactivated’ for this to still not work. He went back to the front desk, and during this time a lovely housekeeper came and let me back in! My partner came along with a lady from the front desk and once she saw I was in, thanks to the housekeeper, she just left and our wristbands were not reactivated at all, meaning we had to keep the door unlocked until check out to ensure we had all of our stuff. It just felt clunky and there was no apology or explanation. The food was okay with an okay selection on rotation. The service in the restaurant could’ve been better, with our group ordering drinks and this getting ignored, taking over 30 minutes to come and when asking where the drinks are we were met with eye rolls and tuts. This wasn’t every time, but it happened enough for us to not want to go to the restaurant at meal times, causing us to eat out a few times despite having paid for all inclusive. The service is a bit of a mixed bag. As mentioned above there were issues in the restaurant and at the front desk. We weren’t made to feel welcome and felt like we were a nuisance rather than a guest more than once. There’s lots of parts of the resort that aren’t included in ‘all inclusive’, including drinks at a bar that is on site of the apartment where there would sometimes be the evening entertainment. In fact, during our stay - one of the shows were meant to take place in the bar of the main building but the act was set up at the bar that didn’t include all inclusive ‘accidentally’. Though this was eventually rectified, it’s just something else to add to the ongoing pain points of our stay. Though we were able to switch off and relax on this holiday; it’s not somewhere we would return to. Especially at the price we paid (twice, for a moment!).

natalie jennings

Gorgeous hotel. Had a junior suite with a plunge pool which was divine. The room confused us with a hob in the kitchen area but no cutlery or pans to make use of it so not sure why it was there! But other than that the hotel was clean, the pools gorgeous and the spa almost empty and again kept very clean. Would definitely return

Emily Payton

I was a little concerned staying here after reading the bad reviews. I stayed with a group of friends and we were blown away with the friendliness of the staff and the quality of the food and drink on offer. We stayed for 4 nights with all inclusive and was not disappointed. The top shelf spirits and bottled soft drinks included was excellent value for money. We loved our suite with our own plunge pool. The only negative we have was the 2 staff in the Dinky Bar. We stood waiting to be served for over 5 minutes on both nights and wasn't even acknowledged so we left. The resort is on the quiet side of the island so we had to get a taxi to other places if we went out but this has not put us off for coming back. You can also use the facilities/entertainment at the other Aluasoul hotel at the top of the hill but we was not informed about this and found out on our last day. We had a lovely stay and will return!

Carry On

The hotel and the facilities are very nice. The rooms are comfortable, clean and offer everything you need such as a Safe, a terrace with table and chairs, a free water bottle and stuff to make tea. The buffet offered a different theme at night and had a lot of variety in food. So even if you are vegetarian, vegan or gluten intolerant, you would find something. The food had a very good quality and never disappointed. The waiters were always attentive, friendly and ready to have a nice small talk. The mood of the staff and the tourists was always at its best, creating a very comfortable and good vibe. Furthermore, for cloudy/rainy days, the hotel offers a spa area with Jacuzzi and massages. The pool is located across the street and part of a Beach Bar which offers the big pool to hotel guests and to other people, which can book a sun bed and a smaller pool for hotel guests only. From there, you can also enter the platform which is next to the sea. The gym is located in a partner hotel up the street and is equipped with the necessary stuff to workout properly (water is available for free in the gym). Furthermore, it offers a mini golf area, paddle and tennis. Each night, there was a different evening program such as musicians or game nights on the terrace next to the bar, so you never get bored. Overall, we had a very comfortable stay with very friendly and helpful staff. We would definitely come again. Greetings to Carmen (vielen Dank für deinen immer freundlichen Empfang :)), Mohammed, Alvaro, Anthony and the rest of your staff wich helped creating an unforgettable vacation for us :)

Lynne Geen

Had a fantastic holiday in Menorca. The hotel was spotlessly clean and well managed. The staff were so friendly and couldn't do enough to make our holiday amazing. Apologies if I have spelt their names wrong, but in particular, Mar who looked after us while we were relaxing by the pool is such a lovely lady, and always made sure we were well looked after. Also, the lovely lady, Carwen, in the restaurant upstairs made sure we were well catered for, nothing was too much trouble for her. There are so many wonderful staff I could mention, it would take too long, but I couldn't fault any of them. Fantastic choice of food, and probably the nicest I've tasted in this type of hotel. The pool area was beautiful and great views of the sea and surrounding area. If your looking for an enjoyable relaxing holiday, then this is the place. Even the binmen driving past were great fun, joining in, singing and dancing along with the entertainment, they were great! Menorca is a beautiful island, so clean and tidy, beautiful villas and picturesque scenery. Even people outside of the hotel were so kind and thoughtful. We came home with quite a few free gifts, given to us by the locals, such generosity and friendliness. I really can't fault the holiday we had, but if I was to find 1 small fault, it's the mosquitoes! If your prone to being bit, best take some mosquitoes spray.