Natllely M.

This resort needs major renovations. The rooms have layers of patchwork and a disgusting sewer smell, I was gagging by the third day. “All inclusive” is a let down. Buffet is prison food and there are bees all over the food, poor service. Waiters may or may not show up. They serve pasta, rice, potatoes and chicken or stews. Alcohol is bottom shelf gross. Pool is slippery. Kids slide has mold. There are poop flies and other bugs in the rooms, no kind of repellents on site. Furniture is broken, fridge did not work, coffee is sour. Please save your money and use it elsewhere.

Daisy Acevedo

My son and his girlfriend stayed at this hotel a week ago. Please stay away!! The rooms are full of bugs. They were moved to 3 different rooms and each had its own problem. The food was repetitive and the staff took their time to assist with any issues that they were having. They were told multiple times that “everyone was complaining about the same things” (which was the bugs in the rooms). The beach needed to be cleaned due to the amount of seaweed. This is definitely not a 4 star hotel…I don’t even think it makes it to a one star!!

Carley Jasso

I found this resort while looking for a wedding venue. Everything I saw online was amazing.. until we arrived. I spent a year planning a wedding here and cancelled it within 24 hrs of arrival and went somewhere else (The new place ended up saving our wedding). The resort is not well kept, there were flies everywhere, waiters at the dine in place and bar were rude, room service was spotty and the room was unkept - super dirty behind the toilet, AC's in some of the rooms were leaking so bad we had to pile towels, some room keys wouldn't work, even after maintenance did everything they could, there were FLIES EVERYWHERE and all over the food. The cold food and bread were not kept in containers so I don't recommend eating. As far as weddings go, they were cheesy and it looked like the resort rushed set up. There is zero privacy and no places to take pictures after the ceremony (where there aren't other guests). We also paid for the bonfire and noticed they use TREATED WOOD in the fire. So no one could even make use of the bonfire I paid almost 400 dollars for. After the bonfire one of the bartenders asked "whose the man with the wallet" to some of my guests and said "our waiters have been working hard and need a tip" even though several guests did tip!! My friend went to complain and another guest heard the bartender say "F*** that guy". DO NOT BUY FROM THE VENDERS they bring in. I bought a cute ring thinking it was a reliable seller since this is a Hyatt right??? well it was dark and I didn't notice the stone wasn't even set all the way in, I paid $200 for it and found one at the airport exactly the same for $50. Absolutely the worst experience I've ever had at an all inclusive. All of the 38 guests I invited for the wedding stayed and had complaints. Some waited for three hours past their original check ins to get a room, and then find out they hadn't even cleaned it yet and the tile on the ground was broken. They had a daughter who was crawling. Find another place to go if you're looking for clean, reliable, good food, and nice people.

James Phelps

From a Hyatt loyalist or even globalist perspective this is a mediocre property. Don’t expect Hyatt service culture or elite recognition anything like you’re used to. Though better than the dreams next door it will still be some of the worst you’ve ever experienced. However- if you’re a timeshare member you’ll have a great time! Given the room rates it’s actually not bad. Their alcohol is good and while the food is very mediocre, you get what you pay for. I spend a lot of time at Hyatts and if I just wanted to dive on this side of Mexico I would certainly come back. Hopefully Hyatt service culture eventually trickles down to AMR properties.

Javier Aguilar

Took 3 days to get the room floor cleaned, did not get clean towels unless you asked for them, fridge was empty upon arrival and was never filled, at the restaurants, it took a lot of time to get the order taken, seemed like the pool was never cleaned, the floor had a lot of sand. On the good side, the food was good, the bar was good and they also have a kids club to entertain the little ones with cool activities

William Decker

This was actually me and my wife's first trip out of the United States, really expected a lot better from reviews. We did not have the preferred club. Was not told about most of the restaurants on site are only preferred club so really did not have much food options to pick from aside from leaving the resort. Also phones were not working so was unable to get room service. Numerous complaints were made to staff. Issues were never addressed until the night before we checked out. Really expected to have some authentic Mexican food. Absolutely none on site. Two of the hotel staff actually recommended leaving the resort to get said food. Spent a full day off resort and had a way better experience. Also seems that if you are not in the preferred club, the staff will just ignore any requests made. For sure planning a trip back to Mexico but will not ever stay at this resort again. Also, any pictures that are on their website are nowhere near what it looks like in real life.

Ryan C

Hands down the best trip we have ever been on. The island is beautiful, the hotel is incredible, and the locals were some of the nicest people you'll meet. We weren't sure what to expect but Secrets Aura has figured it out. No wrist bands or constant checking/verifying. Everything was included, from the room service to the alcohol. Sunset view every night. Multiple resorts that you can visit since they're under the same umbrella corp. Whether you're on the beach or walking around the hotel, there's always somebody willing to help. I would suggest bringing a nice stack of $1 bills so you can tip a few bucks here and there throughout the trip. It's not required, but the staff deserves every penny. We're already planning our next trip. Can't wait to go back!

Tori Kilpatrick

We had an amazing trip and secrets was a beautiful resort. The staff, Samara and Enrique specifically were so helpful and we will absolutely be celebrating my mother’s birthday at this resort in March. The hurricane delayed our check in date and they offered us a free night or a refund for the day. The food and entertainment were exceptional!!!

Alisha Black

I would have to say based off the reviews I read prior to our week stay at Secrets. I was a bit nervous. But, I couldn’t have asked for a better first time ever vacationing at a resort. The entire staff was so incredibly kind, every employee you pass greets you with a smile and a form of hello. We booked our stay through a travel agent and were not told anything about being a preferred guest. Do yourself a favor and pay the extra $400 to be preferred members. It’s worth it. The food was great, the only down fall is majority of the restaurants are outside for the ocean view. But, eating hot food in the heat isn’t that great. So, we did room service quite a bit and we enjoyed it just as much as we did eating at the restaurants. The resort was absolutely beautiful. The balcony view from our room and from the sushi bar lounge area were absolutely incredible. Each time we needed a taxi to leave the resort for an adventure, the resort staff called for the taxi for us. The submarine, ATV’s and swimming with the dolphins were all such a great time. I highly recommend this resort and the activities listed above.

Andrew Roeser

Smelled sewer gas the whole time and cheep candles everywhere trying to hide it. Food was like 3 day old wedding food and was sick any time I ate it. Had to leave the resort to keep anything down. Whoever can eat this food and not get sick concerns me. Best part was drinks were cold, staff was nice, and beach was amazing. I would never ever stay here or ever recommend it. Locals are great and find an air bnb.

Kirk MacGregor

10/10! We absolutely loved our stay at Occidental Cozumel. This resort is incredible and all the staff were so friendly and welcoming. The grounds are beautiful, picturesque and kept very clean. The food was amazing with plenty of selection for everyone at the buffet and the à la cart restaurants were delicious. Jesus was phenomenal and he made our trip so memorable with plenty of activities all day long. He made sure there was always something to do and made everyone feel included. He brought amazing energy to the pool area throughout the day ensuring everyone was enjoying themselves. Karla, Laura and Victor were fantastic bartenders/servers ensuring we always had the most delicious drinks and that we never had an empty glass. We can’t wait to come back to this must stay resort.

Cindy S

Great resort. Lots of activities: day time they have aqua fitness class - shout out to Millie and Jesus - great teachers; night shows are entertaining. Resort is very nice, lots of plants. Food is amazing: I had freshly made smoothies every morning, and omelettes made for you. A-la cart restaurants are nice too, Mexican, seafood, Mediterranean. Very nice that this resort has beach towel service. There is minor issue with my room for the air conditioner and had to change my room, but it’s all good. The area is safe.

Sean Davis

Gorgeous resort with caring staff making the best efforts they can to make your stay comfortable and enjoyable. Very well laid out resort making navigation simple and straightforward. The resort itself is extremely quiet and peaceful. The food is delicious! For the limited selections they offer, they do them very well!! The Mexican restaurant is delicious from the first course until the last and the menu is clearly outlined with dietary needs clearly labeled ie. Shellfish or nuts. Our servers were Sergio, Luis and Ingrid. All were very fast, polite and respectful and were a welcome presence during our meal. There is plenty of lounge chairs for everyone at the beach and the area was clean and well kept. The bar staff were very experienced and fast. Antonio in particular was a step above and was my favorite bartender at the resort. Friendly, funny, and kept my drinks full all night, ask for his special shot! It's delicious. The activities coordinator is energetic and full of life bringing excitement to the guests and striving to ensure everyone is having the best possible experience! The rooms are very spacious and clean with cold a/c and restocked daily with beer, water, snacks, and some popular pops.

Hank Muller

The pool area was enjoyable and provided a relaxing atmosphere, though it could benefit from more umbrellas to offer additional shade for guests. The rooms and the rest of the property were impressively clean and well-maintained, which contributed to a comfortable stay. However, I was disappointed with the food options. Despite the website claiming there are 7 restaurants on-site, only 3 were available during our stay, and two of those were buffets. The biggest letdown was the lack of sit-down dining options for dinner. We were allowed just one restaurant reservation for our entire 4-night stay, with all other meals being buffet-style. On a positive note, the staff was exceptional—friendly, attentive, and always eager to assist.

Alyssa T

This is the most beautiful resort, situated amongst mangroves. The beach although not huge is perfect to swim and snorkel in. If you’re not a beach person, the main pools are right next to the beach. There was never any issue finding a lounge chair and lots of options for shade or sun or a little bit of both, although I did bring an umbrella for the times the sun poked through the trees. The dock on the resort is so convenient to be picked up and dropped off at for snorkel/ boat trips on instead of having to taxi to a pier prior to the excursion. It saved us time and money and wad overall a great added bonus. The rooms are huge and cleaned very well each day. I was never even close to running out of water, they stock you very well. The crowd was a good mix of older couples, families with younger children, solo travelers, and groups of friends in their 20’s-40’s. This is definitely not a party resort but there is always fun to be had. The entertainment staff Mili and Jesus were amazing! Always so energetic and happy everyday. There is always something happening on the beach or in the pool. They are great with the kids and adults. They really made our experience great here. We would come back just to see them! In addition, our server Karla was incredible. She was so fun and personable, and very attentive always ensuring we had cold drinks in our hands. Whether it was at the beach or in the lobby bar, she always had a smile on her face, she even taught me some Spanish. Overall my week here was incredible. I felt so relaxed and comfortable. The staff treating you like family really made all the difference, and are the reason I’ll be back.

Дильназ Ериковна

Hello! I am here to share my first impression and experience at Cozumel Palace. What I paid attention is they greet guests with a very nice and warm atmosphere, while we were checking in we got refreshing juices, cold towels and a small flower for me which made us less tired after the flight and ferry. Room was clean smelled good, view was amazing, right after we entered our room we got some special green chocolates (My husband loved them). We loved all the restaurants, breakfast and lunch, but especially Mexican cuisine. During our vacation everyone was treating was very nice, polite. They were ready to help, show what we were looking for and smiling which shows that they were happy to help. We also liked the snack, open bar. Alex (entertainment staff member) was inviting to play volleyball, tennis. We also enjoyed snorkelling, diving( Thank you, Vanessa, if I am not wrong about her name, a nice lady who was so patient with me), shows every evening (dance, live music, magic), spa and swimming with dolphins which we used resort credit. We also had a special dinner for our honeymoon which was organized by the hotel and also thank you Alex(server from steakhouse). Adam(snack bar server). The only moment my husband wasn't happy about was the gift shop located inside of the hotel where he bought himself snorkelling set and the product wasn't good, it was licking water inside , he went back on hoping exchange it with the receipt but, the owner of the shop refused the exchange claimed the box of the product even though it wasn't good and he ended up having a bad snorkelling set which he wasn't able to use. I wish gift shop was more helpful like all the other crew members. Location is great, few times we went for a walk to downtown which was 7-8 minutes walking. Thank you for amazing hospitality, service and hardworking staff. We will definitely be back! I apologize, but I forgot to mention a guy from the gym ,I don't know his name, but the days I was using the gym( november 12-14) he was very helpful and did not even let me wipe the carpet after using it. It felt very nice, he was trying to pay attention if someone needed a help.

Tamra Kanetzky

We booked our Thanksgiving trip before renovations started and we were not told of any renovations until we arrived. We stayed for a week and this was our third year to book at CP. we upgraded our room on arrival for an additional $600 to have an ocean view room which we were very pleased with until we almost used the hot tub in the room but after filling it and turning the jets on, we noticed brown stuff coming out of the jets so we chose to not. We did not anticipate workers working all around us and hearing the banging from our room while they were laying carpet down in the hall. We were not told that the restaurants would require reservations for dinner and it was a hassle to have dinner although the restaurants were not even half full. We were served cold food on warm plates more than once and met with surprise to complain about it being cold. They no longer serve food at the pool. I can understand that rule except it doesn’t apply to diamond members. They were still served food by the pool. I guess things have changed so much that in order to have a nice vacation there, you must be a diamond member at the very least. Worst, the only compensation for the disturbances and inconvenience was if we booked again. Absolutely no care or concern given for this paying customer. I stated my concerns and opinion on their social page so I was removed as a member instead of trying to address the concerns. There are many other options/resorts on the island. I guess Cozumel Palace isn’t a place that I feel valued at. I’m sure another won’t feel the same about paying and returning guests.

Laura Gaulke Kinnard

Excellent spa services. And outstanding, friendly staff. Beautiful ocean views and rooms. Diving paradise. Pool is oceanside. But no beach. Ferry can take you across to the beach and to see the ruins.

Anthony Angelo

This was our first all-inclusive resort stay. The resort was clean even despite being renovated while we were here. The staff is very friendly and always helpful. Close to everything you need. Stores, shopping, etc. Would highly recommend.

Jeremy Manuel

I never post reviews, but now I have to… I booked my honeymoon over a year ago now through the resort. One month before the wedding i received a message saying our stay was cancelled and that we would need to find other options. After many emails back and forth i was finally told that our stay was now fine and that everything at the resort would be available to us. Now 9 days before our wedding I am waiting for upper management to get back with us after receiving another email saying our trip is cancelled again and i have had to make tons of phone calls between their concierge and customer support. They want to transfer us after a year long planning of vacation and expect us to stay in a downgraded room and pay for all transportation changes. My flight is non-refundable and all of the things we planned and paid for on the island are now non-refundable this close to the date. Waiting for this to be resolved. Management will not personally contact us even when asked to speak to a supervisor about our situation. This has been handled very poorly. They said they will get back to me in 24 hours. Leaving me 8 days to plan a new honeymoon in a different destination.

Amber

Had a great girls trip at Allegro resort. The only thing I recommend changing is the food. None of us 8 girls enjoyed the buffet. However, everything else was top notch. We had a blast dancing. Best DJ at the resort by the pool and in the dance club was Angel balam! He’s fun to exercise with at the pool, playing bingo, dancing. Salvador who scheduled all our excursions was amazing! I highly recommend visiting both Salvador and Angel! They make you feel at home.

beba golubovic

Our second floor room smelled badly.   We asked and got moved to a first floor room, which was nice.  In the process we learned that all second floor rooms smell badly.  The food is decent, met our expectations.  The Mexican restaurant had a good food.  The oriental restaurant was more for a show than for food.  Never-the-less, the dinner was decent. The landscaping is far too bare for a tropical hotel where the sun is merciless.  Virtually no shade.  We have never seen a hotel playground with not a single tree.  Naturally, during our nine-day stay we have not seen a single kid playing there.  The evening entertainment was well below our expectations. There is not a single sun umbrella on the beach and the beach palm trees are not even close to provide enough shade.  Since my wife has skin problems, we were under the shade provided by one and only beach guard shack.  I had to get up in the morning to move beach lounge chairs and reserve a spot.  Later on, other guests would put their chairs next to ours, which made the spot way overcrowded and unpleasant.

Maya Garay

I came to allegro Cozumel for my Birthday and had the most amazing time. The food was amazing but the shows were absolutely beautiful. The host Angel made sure that we had fun and definitely entertained us. He made sure we were involved with the English barrier. He was super funny and I will definitely come back.

Stephanie Buck-Lake

After visiting this resort on a day pass last year, my husband and I decided to spend 5 nights here and it was absolutely REFRESHING!! Everything from start to finish at this resort was wonderful. We describe it as the picture perfect beach vacation. The grounds are absolutely beautiful! Im very impressed by the care they took in keeping the resort beautiful. There was always a little work being done to maintain the property but not in a loud or obvious way. We kept no schedule and stayed on resort grounds the whole time; there was no need to leave! Beach, amazing! Pools, amazing! Entertainment staff, especially Angel, amazing. We always had attentive service from food staff! Bar drinks were good! House keeping was amazing! Room was refreshed and even mopped everyday. Getting to see random and different wildlife was so so sweet! My husband cracked one of the many coconuts that had fallen on the grounds open for me! Kayaking and snorkeling being included is a bonus! The shows every night were so fun!! Great choreography and vocals! Food was good! My only recommendation is to get to the buffets early so food is extra fresh! Gift shop had a lot of variety!!! Just remember to bring your own sunscreen because it is expensive in the gift shop! (That’s our mistake though!) Had a unique incident on the plane coming in and the paramedic at the resort was great! He evaluated me and told us the options so that I could make to best decision for myself. We ended up having the doctor come to the resort and he diagnosed me, prescribed me meds, gave them to me and I was feeling better the next day. We will absolutely be back again and looking forward to taking our kids next time:)

Stephanie McIntosh

Overall, we had a great experience at the Allegro Cozumel resort. While the facilities were not the best we have seen - the activities crew made it the best time we have ever had at a resort in Cozumel. The beach was beautiful, great sand, and the activities they put on daily was our favorite part. We loved the energy David and Angel brought to their jobs and we will definitely be back soon just for them!! They make the games fun and include anyone who is able to play. If you want a special place to do activities, lay on a nice sandy beach, meet great people from different places, and have loads of fun - this is the resort for you!! Johnny was also a great addition making sure everyone stayed safe on the beach (he is the lifeguard). The rooms were very comfort with great AC and the service was good. Food was delicious. The shows were cool. We will 100% be back for the next family vacation.