Cozumel Holidays

Lillie Mezu

During our six-day stay, housekeeping skipped our room on one of the days, which was disappointing, as daily cleaning is a basic service expected at a hotel of this level. As for the food, the buffet does not offer a wide variety of options, but the dishes available were flavorful and of acceptable quality, including the drinks. While the selection could be expanded, what is offered meets a reasonable standard. The beach location is excellent, with easy and convenient access both from the rooms and other common areas. It was very comfortable to enjoy the beach without long walks or logistical challenges. It’s worth mentioning that as national tourists, we have noticed on past visits a difference in the level of service between international and local guests. However, this time we did feel welcomed and treated warmly, which we truly appreciate. That said, there is still a noticeable preference in attention and service for international visitors. The nightly entertainment has improved and now feels more varied and enjoyable. However, the instructions and hosting in English are quite limited, and we recommend hiring staff with stronger English-language skills, especially considering the large number of international guests. In summary, the hotel provides a good overall experience, with strengths in food flavor, location, and accessibility. Still, it has key areas to work on, particularly daily room maintenance and ensuring equal, high-quality service for all guests, regardless of their origin.

Eric Chavez

The food and beach were amazing. The beach was one of the largest compared to other resorts. The rooms were surprisingly very sound proof and sleep was great as well. Service was very attentive, especially from the entertainment team. They all looked like they enjoyed what they do. The only thing that could improve would be the presence of the DJ in the discotheque. It was a great experience overall.

Claire Kirkhus

Allegro is a great place to come to enjoy the Cozumel beach and surrounding areas. If you are able to get a reservation at one of the three restaurants (this system for reservation availability could improve a little)- you will enjoy delicious food (Mexican, Hibachi, or Italian). The buffet had decent options for everyone. The front desk service could be more staffed, but were helpful in answering questions, getting more water, etc. The lines could be quite a long wait, so I recommend going early in the morning to avoid the check in lines. The Mayan Drum Show was absolutely FANTASTIC! I would love to see more shows like this. JD and David are fantastic! Great entertainment for all ages.

Juan Perez

Before you get shocked by the 3 star rating let me start by saying this…. It was very hard to give this place a 3 star. This is a magnificent resort with great workers but in order to help them become better, I need to address some important things that will help future guest Pros: - The beach: enjoy having a crystal clear water with NO SARGASM! This part of Mexico isn’t affected by it and it led to amazing water in our 8 days here! The water was calm and extremely easy to swim in. Bring your snorkels/goggles as you will see plenty of fish, a couple of star fish and other marine life! - the grounds: and space are absolutely beautiful and very well maintained, there is a great combination of modern and rustic touches throughout , the grounds staff make sure everything is well taken care of. The 2 pools plus the kids section are large, never felt crowded and the water was always crystal clear - The staff: all of the staff are very friendly and welcoming , especially the bar staff and entertainment Cons: - The management/operations can use some help. For the buffet, there’s always a search for plates and cups, a lot of food is always out and doesn’t get replenished in the time you would normally wait for new food to come out. - open/close times: the pools close at 8, the pool bar at 5, the bar by the pool at 10, would be a better guest experience for more consistency with their times. They also “close” the beach, which to me is ridiculous, no late night stroll down the beach, not even to sit on the lounge chairs , but yet the dance club is going on till 1:30AM, which leads to my last negative thing about the resort - The Disco / Dance club: our biggest annoyance with our stay is the disco/dance hall, we don’t mind people partying and having fun, we attended it multiple times but the main issue is that it’s very poorly sound proofed so it makes it to where the whole resort hears the music and feels the bass until they are done, making it hard to some peaceful sleepy before 1:30AM But in the end, would we come back? Absolutely! The pros definitely outweigh the cons and our next stay we will be better prepared to deal with the cons and enjoy our stay even more

trinityassistedliving

We booked a day pass to Allegro Resort while on a cruise. We have never been to Mexico and did not know what to expect. From the time we arrived to the time we were walking out of the resort the whole staff treated us like family!! Luis, the bartender, took care of us! He never let us go without a drink & even engaged with my kids and had them explore non-alcoholic tasty drinks!! David, also was so so fun!! He really took the time to get to know us and make our time there wonderful! The pools were beautiful, the beach was even more beautiful, the drinks were delicious, we got to see iguanas, which was so cool!! The food was divine! Such clean and home like resort!! The price was also very considerable for all that is included! We had so much fun and will definitely be back if we are ever in the area!! Thank you!!

Viraj DeLivera

Far from the town, food was decent for an all inclusive. The service was fantastic my room was always clean although somewhat dated and empty for its size. Lovely location with lots of fish right off the beach. Not exactly a solo stay spot but great adults only place if you want peace and quiet.

Beth Wiley

Staff was very helpful and friendly. Luz with activities was a gem, so sweet, Gabriel at the Oceana restaurant was fabulous, Rigoberto, a bartender at the Rendezvous Bar was a master with the drinks. Location was great. Food was wonderful. Rooms were a little dated, ours had a smell, but we figured it was from the sink and we covered the drain, smell went away. Light switches were a challenge, some worked and some didn't. Entertainment was good, saw the Mayan fire dance which was amazing. This was a girl's trip to celebrate our 60th Birthday, overall it was a great trip, everyone enjoyed it.

R Heineman

Book the Secrets, iif you can go with preferred ocean view. Place is worth the money. The staff is great food is good as well. Beach is beautiful and not crowded at all. Like beach volleyball they got it. Don't like crowds or noise they have that as well.

Tami Cross

The service was definitely top notch! Everyone was very kind and accommodating. Concierge was always helpful. They do have 24 hour room service, but order late at your own risk. The food quality after 10 pm was worse than McDonalds. The restaurants had good food, but all of them were closed for dinner except for 2 of them. I would not recommend upgrading to Premier/Preferred status as it only allows you to a clubhouse with snacks, an extra pool, and access to Dreams resort (2 resorts over). We renewed our vows while we were there and I would highly recommend taking advantage of the photography package! Our photographer was amazing, as was our wedding coordinator! He made sure everything ran smoothly. Our ceremony was exactly as I pictured it. As part of the vow renewal we took advantage of their romantic dinner which was delicious and absolutely beautiful! The rose petals in the room when we checked in were also a very nice touch Be warned they will try to get you to sit through a timeshare when you arrive. Overall, we had a net positive experience, and I would absolutely recommend this place for anyone wanting a low stress wedding, but would probably not personally book again. But my husband and I are not really resort people to begin with. If you are a resort person, I think you would love it there.

Melissa Chan

The resort on the secrets side is dilapidated, dirty and the place needs a face lift and cleaned. The service was hit or miss. Several of the restaurants for closed. We met vacation property Owners who advised this was the worst of the secrets properties they have ever been to. The food was 1-2 stars at best. The views were great, they had some cool entertainment, but the staff lacked energy for the most part. The best part of the trip were the people we met and the memories. Would not return or recommend.

D W

A lovely hotel on Cozumel, snack bar was always fully stocked and the ice cream machine was fun. The drink ladies are impressive I don’t know how they balance the tray so perfectly without breaking a sweat. The animation staff was nice I loved the international night. The beach side pool is such a cool feature I wish more hotels had. It was my second time here and I would consider coming back a beautiful hotel at a decent price. The hotel is surrounded by lush green trees and plants, easy to spot local wild life. This hotel is perfect for those who like nature

DeMaris Glazier

This has been such a lovely experience! Occidental Cozumel is a beautiful resort with a wonderful friendly staff. The food is seriously out-of-this-world delicious!! The rooms are great - comfy beds, spacious bathrooms, excellent housekeeping, endless bottled water, etc. The grounds are immaculately manicured and maintained with sightings of lizards, birds and other fun creatures. The value for your money is truly astonishing considering drinks are always on the house!

Kirsten P

We love Occidental Cozumel. Beautiful location; gorgeous grounds; so affordable and such exquisite dining. Sergio and the rest of the dining staff give 110% for every meal, and look for ways to make the dining experience special, whether it is a quick midday snack or a special evening meal. The rest of the hotel Staff are equally accommodating, especially Odylys and Iris. Really you can’t go wrong. I’m not a diver although my friends are and they had similar things to say about the dive shop. 100% will return if I have the opportunity.

Dilip Korgaokar

First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany. This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.

J Alfonso

Third time in Cozumel and we chose for a second consecutive time, The Occidental. This resort worth every penny. This resort have a natural beauty + the elegance of the Colonial style. Service overall was A+. They are clean freaks to the max. La Carreta restaurant is top of the line. Rogelio and his team did an excellent job. Then, Sergio at Olivo's restaurant with his team they treated us like family. Besides the salad bar, they have a selection of gourmet cheeses and dry cured ham bar. Magnificent!. The ladies at the Royal Level they were so professional and, on top of every detail. The lunches at Club de Playa buffet have a magnificent view of the ocean. This resort is not far from a 5 stars hotel. My only suggestion is that the Barceló Group may need to do something with the beach area. The erosion at the beach is visible. Other than that I recommend this resort.

Todd Garner

If you are looking for a fabulous dive hotel, this is the one. Very close to the airport, as well as all the mid and southern reefs. Many dive companies pick up on the pier at the hotel. The culinary experience was wonderful, and the service was great at all of the restaurants. We especially enjoyed the Mexican themed restaurant. Very close to downtown (within walking distance) and felt very safe around the area. Our room was spacious. We had one issue with the shower and it was fixed immediately. The entertainment was a cherry - some of it was actually pretty good for not really expecting to be entertained. The pools were fairly quiet and for the all inclusive part, they did not skimp. Not really a beach, and somewhat turbulent water to swim in, but a great viewing area that you can see across to the mainland. Did not have any bad service whatsoever. I can't remember all the names to give shout outs to, but I remember that Luis in the workout area was very nice and a good representative of the type of customer service that they provided. The only negative is that they pressure a little at the end to sign up with them for your next vacation. It actually looked like a pretty good deal, but just felt a tad pushy. We would definitely go back and recommend.

Heidi Goforth

This our first time staying in Palace Resorts and we Absolutely Love it! The food is Phenomenal!!! The service is Excellent and the rooms are Luxurious! The beds and pillows are very comfortable, and I'm the kinda person that is very picky about my bed and pillows. The people definitely make you feel like you are the most important person there and the room service is on point (for anything). The shower was amazing, hot water and water pressure. I can't say enough good things about the place. I am soo grateful that we were blessed to be introduced to this place. Thank you to Everyone and we will be back!

Kayla Bird

What a beautiful place to stay😍😍 plenty of things to do and everyone there was so friendly. Food and drinks were amazing, fun activities for friends and family, live entertainment events every night!!!! I’d like to personally shout out a few staff members who went above and beyond to care for us during our stay. First is William, he was the first one to greet us upon arriving with such kindness and warm welcome, he helped us out planning activities to do and was always there for us when we had any questions. Then there was Luis who was our fitness instructor for the week! He is so incredibly kind and did an awesome job coaching us through the classes (core and cross fit classes!) Then there is Miguel at the all you can eat buffet, he was on his game! He always had a smile on his face and incredibly helpful to provide us with anything that we needed. Finally, Giovanni, at the open bar was so amazing and made the best Mexican candy shots! I’ll definitely be telling many people about my stay and I recommend anyone to go to Cozumel Palace!!! Viva Mexico 🇲🇽

Mike Plank

Cozumel Palace’s facilities and staff are unparalleled. From the moment we entered through the front doors to our departure six days later, we felt like an integral part of their family. I cannot recommend, rate, or praise Cozumel Palace highly enough. We will definitely be returning very soon!

Leslie Stafford

We have a timeshare with Cozumel Palace and visit quite often because we are avid scuba divers. The company has made extensive renovations to the hotel and restaurants and it's a far more luxurious experience. The rooms are quite comfortable, offering comfortable bedding, a seating area, a patio, a nice bathroom with adequate space for 2 and a giant hot tub in the room (we never use it). Upon arrival you are greeted by the front desk, given your wristlet that acts as your key and identification, ladies are presented a flower and they provide you with a beverage. Next you meet with the "sales team" and they tell you how can obtain free awards during your stay if you meet with their actual sales people from Cancun. Remember, this is a timeshare and they are always trying to upgrade your status. Then you meet with the activities director/concierge/planner, Vicente Tec who is so helpful and kind. You plan your activities with him whether you want to go snorkeling, scuba diving or luxuriating in the spa, Vicente will help you. There's so much to do on the island as well. If you decide to go scuba diving, be sure to ask for the two best divemaster/instructors at Aqua Safari, their in-house scuba operation: Walter Gaspar Catzin Magaña or Mariano Mex Puc - they find everything under the sea....and keep you safe! They are kind and caring, offering some of the best service on the island. If you decide to go to the spa I highly recommend Argelia for the Anti-Aging Facial....OMG, so fantastic. I didn't want it to end. And if you are a deep tissue massage person (she does it all), Victoria has hands of steel! They are both so sweet and aim to please. When you go for your breakfast buffet, make sure to sit in Miguel's area....he's incredibly attentive and remembers everything you like...and he's a sweetheart! Not only will you go to Cozumel Palace for the location, but the people are absolutely kind and caring and become family!

Cindy Meridith

Our home for this trip. The resort is located between Dreams and Secrets. They are shutting down at the end of the month so it wasn’t top notch service. Front desk was not very accommodating when we asked for an upgrade when checking in. We were ready to pay but I think they are shutting down areas getting ready for the refresh. Service at the Mexican restaurant was the best. Much praise to Glenda and Antonio for the extra attention. Jesus the ceramic guy by the bar is a great afternoon break. The beach and snorkeling right there was perfect. The bar was was easy to get to and never busy. If you are looking for Super upscale this is not your place. Who knows what it will be like when they shutdown and reopen. It was perfect for us

Jim Yang

Recently stayed at Sunscape Sabor Cozumel Resort for a vacation with family. Overall, most of the staff were friendly and welcoming, especially the bartenders and the baristas. The open bar was definitely a highlight, and I stopped by the café daily for coffee in the morning. Bonus, they also have ice cream! Unfortunately, the sit-down lunch and dinner experiences were frustrating. It often took 30 to 45 minutes to get our meals after placing our orders, which made it hard to enjoy. It felt like the kitchen and wait staff were understaffed. While the servers were doing their best, many times our waters weren’t refilled unless we flagged someone down. The rooms were okay, but there were too many drain flies, which was off-putting and took away from the comfort of the stay. If you're going mostly to relax, enjoy the drinks, and soak up the sun, this place has all of it, but don’t expect quick meal service or spotless accommodations.

Pat Speno

I've been visiting Cozumel to dive for over 20 years and have stayed at most of the major resorts. Shortly after we arrived (day 1), I contracted the flu. By the second day, I had a fever of 102. My wife asked the front desk if there would be a discount if we cut our trip short by 6 days. They asked her to fill out a form and said they would submit it for a refund. So, we packed up, checked out, and left. After getting home, we found out the management declined any refund. Apparently, they prefer spreading illness to all their other gusts. I've never been so sick in my entire life and wouldn't wish it on any people trying to enjoy their vacations. I can't imagine why they would want to submit their guests to anything like it. As far as the grounds. They are very pretty with a lot of landscape. However, there are not enough beach chairs. Every morning guests take their towels, and/or some items and stake out the chairs. Even though half of them are not using them. So, if you show up on the beach past 9AM you're not getting a chair. And this was not during peak. If you're a diver, there's nowhere to wash/dry your gear. At least I didn't see anything. The more expensive rooms have balconies, but they are shaded. The food was surprisingly good. Breakfast was buffet style, but lunch and dinner were served from a menu. I would have given a 4* if not for the false hope we were given on a refund.

Ney Carrera

First, location is beautiful. However, I’m given this resort 2 stars because of the service with the exception of 3 waiters/servers (Antonio) they treated us very well, but The food was awful. I believe it has been the worst I’ve had at an all inclusive resorts. For days, they had the same menu. It never changed. It got boring really quick. One day we ordered food, it took over an hour to get our food. In addition, it is not very kid friendly like other all inclusive hotels. The beds were not comfortable at all. The air conditioner was always leaking which my child fell (from the water dripping) but thankfully didn’t get hurt. We told them about it, but maintenance said to keep the temp. at 23 degrees C (73 degrees F) so it would not leak. It’s a hot/humid place, really.

Raschel

I have stayed here many times. This will be the last. They no longer allow dining at any restaurants outside of Sunscape. Previously we enjoyed the buffet at the sister property next door. The front desk staff was only interested in getting us to upgrade and have a timeshare presentation to be able to use the additional restaurants. It is now $10 per day per person to use the pier. Service at the restaurants was very poor. Multiple times we had to ask to receive water or Coke. One dining experience we had to go to the bar to get our own drinks because they were never brought after multiple requests. Menu selections are very limited and don't change much throughout the week. Even with the menu selections being limited often times menu items were not available because they had run out. Our incoming flight was delayed and we had to check in a day late. Sunscape refused a refund of the one day even though I called to tell them about our flight issue. Management denied our request for a refund for one day. We put in two requests to have our toilet fixed and our refrigerator fixed. We finally were able to get them to come after 10:00 p.m. to look at both. The toilet was never fixed. It continually ran unless we jiggled the handle and it squealed every time it was filling up. The refrigerator needed to be replaced because it wasn't keeping our drinks cold. They finally brought a replacement after 11:00 p.m. They do have a nice beach and the rooms are peacefully quiet. To bad that the customer service and support are lacking.