Kim J

This was the best vacation we ever had. The resort was top-notch. Rooms were clean, and hospitality was amazing. All the food from the restaurants and room service was authentically fresh and tasted amazing. Nightly shows were great as well. Plenty to do in the resort, between the beach, pools, activities, restaurants, bars, lounges, etc. Will definitely be back soon!!!

Latoya Bendolph

This trip began on a negative note due to the poor service and lack of hospitality. Upon arrival, the check-in process took over 3 hours with zero explanation as to the delay. This was odd considering our reservations were confirmed and paid for prior to arrival. We were with a large wedding party and eventually got checked in when the bride had to personally arrange our check in with staff. Once we got to checked in, we were told our reserved room was unavailable and given a room with 2 double beds but could get a room change the next day. The next day we had to go to Guest services and Public relations to activate our anniversary package, receive our spa credit and confirm our room change. This process took about 2 hours with only one staff person apologizing for the inconvenience. When it was time for the room to be changed we had to call the front desk several times (no answer) and then get back in line and go back to public relations. This process took another 5 hours total and our luggage was not moved from the old room to the new room. There was so much run around that I spent the first 2 days of the trip dealing with a lot of different staff members making promises that were not kept. Given the price point of this resort, this service is unacceptable. I could never recommend this resort and would be wary to try any of their other locations. Overall, what should have been a relaxing destination wedding trip was stressful, aggravating and a waste of money. Cannot stress enough how much this resort is not worth the money. DO NOT RECOMMEND!!

Keanon Gilliam (Slang369)

Rooms are not the size that you expect from a single room for two. Example, the honeymoon suite was no suite. Just because you roll up a towel in a heart shape with rose pedels doesn't mean it's a honeymoon suite. To get your bang for the buck, you definitely have to upgrade. Water sports are not part of the resort. They are provided by the locals. Beware of boat rides from these locals to restaurants off the resort. They will leave you stranded with no way back to your resort. You'll end up negotiating a way back to your resort from another boat local for cash. Regarding the resort, hospitality is good. The resort does try to sell you on packages, which can be annoying if you just want to go there and relax. Yes, I did buy a small package that I didn't want to be locked in, like some time-share you can't get out of. (Jamaica is not the only location. The company has other locations around the world ) Moon Palace has a decent gym, children play in the pool all day, and there is plenty of food at the buffet and main restaurants.

Tina Bircher

I love Moon Palace resorts. My sister and I fully enjoyed the Jamaica resort. The food was amazing. The staff is the best. Spa treatments were top tier. Water Aerobics every day at noon, Johnoy, makes it so fun. Laying by the pools is so relaxing. Can't wait to go back.

Amit Parulkar

This is an excellent resort in a great location. The bay ensures the sea is calm, allowing you to enjoy the clear blue waters and white sands, which the resort maintains meticulously. The restaurants serve high-quality food, with ingredients that surpass those of many other all-inclusive resorts we've visited, truly offering a fine dining experience. The pools are well-positioned and spacious, with plenty of nearby food and drink options. Most of the staff are friendly (with some exceptions, mentioned below) and provide good service without expecting tips. The rooms are reasonably sized (despite some reviews claiming they are small) and are kept clean with regular housekeeping. Overall, we had a wonderful time. However, there are a few drawbacks to note: 1) The check-in/front desk staff were rude and inefficient. The check-in process took nearly an hour due to long queues, and they were unwilling to accommodate the requests we made at booking, even though we booked almost six months in advance. We asked for king-bed rooms next to each other, but they refused, citing the hotel was full. After much effort and involving the customer relations manager, we were finally given king-bed rooms, but not side by side, although thankfully on the same floor. We also mentioned a birthday celebration in our booking, but this was completely ignored. 2) There are a few clubs or discotheques within a few hundred feet of the resort that play loud music until 3 AM every day of the week. The room doors and windows do not effectively block out the noise, so light sleepers should be prepared for a late-night disturbance. 3) The buffet restaurant has an odd and inefficient system for assigning servers to tables. As a result, we were often left unattended for several meals, with no one to serve water, drinks, or even provide cutlery. 4) The resort is quite far from MBJ airport, and the hotel's transportation unnecessarily stops at a restaurant along the way, making the journey about 2.5 hours long. This significantly cuts into your time at the resort, effectively reducing your stay by a full day.

Jenny Gardner

We just left beaches Ocho Rios as a family with another family. We were surprised to learn the 90 minute drive advertised on the website was over 2 hours. The resort was older and needed updating and maintenance. The grounds were beautiful! The beach and pool were nice. There were some nice servers, but we felt staff was hesitant to help us overall, rarely smiling. There was usually a 2+ hour dinner and lots of waiting and over cooked food. The last day I called for them to clean my room 4 times and they never came. The rooms near the teen club will experience loud music past midnight. We stayed at beaches before and had a very different experience. We are likely done after this experience. The family we traveled with was the best part making it fun!

Bryna Messmer

We went for a friend's vow renewal ceremony. I had a great time because I was with my family and friends, but this resort is dated. The tiles on the resort are cracked and popping up. The rooms leave much to be desired. We had a part of our party that was staying in a Sandals due to the lack of reasonably priced rooms available. We were told that there would be a shuttle so they could easily visit us, or us them, and this was not the case. There is no shuttle... Then on Friday night there were 2 weddings happening. Two of the 4 available restaurants were closed and the remaining restaurants RAN OUT OF FOOD. The regular staff are great and try their best in a lousy situation, but this was ridiculous. If you have low expectations, you may love it. As for me and my family? We won't be back.

Gavin Simpson

I had an amazing experience here! While many people say that the resort needs repairs, they are minor and I feel that they can be overlooked, and I also have to say that I feel those people are being pretty snobby. They also told us while we were there that their request for renovations had been approved and they were set to move forward in the near future. The staff was AMAZING they were also very welcoming, inclusive, and genuine. They made sure that you were greeted, felt welcome, and all your needs were taken care of.

ALPHONSO SEALEY

Great environment and the employees were very friendly. All staff ensured that we had everything we needed. They went out the way to assist us and gave great details on things around the resort. The only issue was the toilet had a few issues but they were corrected promptly.

Daniel Nemiroff

Family of 5, all enjoyed the resort greatly. Just a wonderful time. We all managed to fit in 1 room with 5 beds. Food was great, especially the Italian and French restaurants. The scuba diving was the highlight of the trip.

Madick Cato

Jamaica inn was amazing. The pictures that you see don't do it justice. I felt truly at home. The entire staff was extremely friendly. From the entrance security to check-in staff wait staff, beach crew, bartender(Williams). I stayed 3-6 nights for a wedding in which the resort was fully booked by the wedding staff so I got to see all the different rooms. The cottage was the most beautiful, there was a walkway to the ocean, a second balcony in the bedroom on the second floor. Most of the water activities were included. They had different daily complementary activities; rum tasting, yoga, rose and croquet etc. The room service breakfast was a whole plate of fruits, a basket of toasts and pastries. With juice and a pot of tea. The airport transportation was a full representation from beginning to end as we were provided refreshments when driven to the airport. I highly recommend

Jack Bailey

This being my 4th visit to the Jamaica Inn I can unfortunately say something has changed. The flawless service and attention to detail I've told many about is not what it once was. The location is beautiful, the rooms are simple and comfortable as always, but staying here doesn't feel like "home" as it once did. Instead, I'm just another guest on property and the service is in line with any other hotel, good but not exceptional as it once was.

Maria Whiting

Jamaica Inn is paradise in paradise. Spent a week there and the service, food, surroundings and staff are amazing. Couldn't fault a single thing. Loved it! Will definitely be back. Xxx ❤

Jennifer Stevens

If you’re looking to reset, recharge, and rejuvenate…. The Jamaica Inn will be a perfect getaway. The entire staff was warm and welcoming from the beginning of our trip to the very end. The food is AMAZING. Please don’t miss the 4 o’clock tea time or the 7-8 pm cocktail hour. You will thank me later. Our room was a walk-out to the beach. The veranda is a great spot to order a little breakfast to have the well-deserved slow morning. Our room was cleaned twice per day and a sweet treat awaits you when you return from dinner. Book a spa appointment! According to my husband….THE BEST massage he’s ever had. (and he’s had quite a few). Play a game of croquet, or backgammon. Take time to read those books you’ve been wanting to catch up on. Take a paddle board or a kayak out onto the crystal clear ocean. Or just use a float and forget all of your worries. I can’t say enough about this experience. My husband and I are already looking at dates to come back here later this year. Yes! It’s THAT good.

Christina Schutt

Such a lovely place ! Unforgettable stay with amazing staff. We also got to witness a turtle release. Very moving ! We will be back !

Rowan Young

This hotel is perfect for a quiet, relaxing break. The staff are incredibly attentive. They quickly learn what you like to drink and where you like to lounge. The food in all three restaurants is of a high standard. There is a good choice of meat and fish and they will happily accommodate personal requests. The beaches are beautiful, as is the water. We particularly loved the floating rings which are perfect for staying cool on. There were always plenty of sun loungers. Evening entertainment is varied and fun. King Bob the fire eater and the reggae band were our particular favourites. We visited Dunn's River resort and their rum bar. Would definitely recommend. Rooms are spacious and comfortable. A large walk in wardrobe and double sink so you can spread out and beautiful sea views. The shower/bath is the only dated part of the hotel but this will in no way spoil your stay here. We would highly recommend this hotel. Omar and his team are an excellent representative for Sandals Hotels.

Jade Walker

Where to begin with leaving a review for this outstanding hotel? From the moment we arrived, we were treated like royalty. The food and drinks were fabulous, and the hotel staff were simply exceptional. The rooms were beautiful, perfect attention to detail throughout the whole hotel, and the butler service was an incredible treat for us. Not only was this a holiday, but it was also our secret wedding, and we couldn't have picked a better place to tie the knot. A big thank you to the wedding team who made the whole process so easy and for making us feel like a million dollars. I couldn't find fault with anything about this hotel, except for the heartache of having to leave... prepare for genuine tears. Lots of love Nicky & Jade Timmins

Jerrell Brown

Sandals Royal Plantation is so peaceful. My wife and I celebrated our 10 year wedding anniversary here. It was the best vacation ever. The staff there are amazing. We had the best Butlers. Chase and Neil were top tier. They made sure all of our needs were met. This was our second Sandals experience. If you are looking for a quiet relaxing Sandals this is the best one. 74 rooms with all Butler service is perfect. If you want to party you can go right next door to Sandals Ocho Rios. You get the best of both worlds at Royal Plantation. Thank you to the staff there. You really treated us like family and took care of our every need. We definitely will be back.

Pete Gemakas

It's been couple years since we last visited Sandals Royal Plantation and I can confirm everything is as wonderful as our last trip. We received a warm welcome from general manager Omar when we arrived and have to say he is very active every day and seen throughout the resort checking on the guests well being and always with a friendly chat and smile (including the beach when offering non alcoholic shots). We really enjoyed the time we had each day when we saw each other. It's good to see someone this interested in the guests and leading the staff by example. My wife and I can't say enough about the amazing staff. All are warm and friendly and when they say welcome home, they make you feel like you have come home. We love the beautiful property and the fact it's a small hotel and very laid back. If you're looking to relax in luxury this is the place. All rooms include butler service and we can't say enough about our butlers this year Gladstone and Sherril and were happy to see our butlers from our last trip Jovhan and Andre. I could make a list of all the wonderful staff from housekeeping, restaurant services and beach staff and butlers and wouldn't have room to include them all but they're always so warm and friendly. It didn't matter who we were in contact with each day, we were made to feel really welcomed and is what makes the hotel so amazing. It's the people. A gorgeous property, good food and drink and amazing people. Their send off to us was very touching and can't wait to rebook for next year.

Tisheecka Clarke

This property allowed us to reset, relax and find peace in taking it slow and unwind. Nestle in this beautiful gem is team of wonderful staff from management right down you were very pleasant and warm and took care of us effortlessly. We will definitely return. Thank you Sandals Royal Plantation! Thank you Wayne Bolt for your excellent service.