Ocho Rios Holidays

Christine Morgan

We enjoyed our stay very much. We did so many excursions right from the hotel. Swam with the dolphins, snorkeling, the kids went scuba diving and we did a sunset cruise for the adults. The food was delicious, the service was great and the drinks tasted great. We loved the crepe station. The rooms were nice and clean and we loved the smell of the lobby. The beach was beautiful and we enjoyed kayaking. It was family friendly. We would definitely recommend!

J Arora

If I could give Moon Palace Jamaica zero stars, I would! This is by far the worst resort I’ve ever stayed at. They advertise themselves as 5 stars, but I would rate them no higher than 2. The entire place feels like a money-grab operation with zero accountability. The food was a major disappointment for the price. There are very few restaurants, and reservations are impossible to get, yet when you arrive, the dining rooms are half empty. Every restaurant we visited had run out of food, only for “suddenly available” dishes to appear once servers received extra cash. I booked and paid for two deluxe junior suites with an ocean view directly through Palace Elite, but upon check-in, we were given cramped family rooms overlooking a rooftop covered in garbage. When I complained to Public Relations, I was told I should have said something before checking in, completely misleading since I only discovered the problem after arrival. They did nothing to change the rooms or apologize. We bought into the membership over six years ago. Biggest mistake ever. They lure you in with promises of luxury, but in reality, the amenities, food, and service are rubbish. To make matters worse, they even blackmailed us, saying they would only change our rooms if we upgraded our membership. Absolutely disgusting behavior. The most disturbing part of our stay was witnessing how staff prey on young girls. Anyone over 12 seemed to be treated as fair game for inappropriate attention. This is unacceptable. I do not recommend this resort, and I strongly advise parents not to leave their children unattended here, it is not safe. We experienced an incident where staff begged us not to report them. Very disturbing. Avoid this resort if you value honesty, quality, and basic human decency. One the other hand we have stayed at Sandals in Montego Bay a while back and we had a great experience!

Madeline Maldonado

The Moon Palace experience is always flawless for us and Jamaica is a favorite location because of its beautiful beaches, fabulous villas, and great tours. As long term members, we are lucky to have royal treatment each time. While understandable from a business perspective, keeping access open to non members can negatively impact the vibe, and is clearly also impacting the rankings. I feel lesser crowds lead to better experiences for members and staff as well. Maybe the mass production on busy weeks lead to stressed out crew members which leads to hit or miss attitudes by some staff though overall the staff is well trained and highly hospitable especially the butlers.

Destiny Landry

⸻ ⚠️ Moon Palace Jamaica – From Honeymoon Paradise to Major Disappointment I feel compelled to share this because I don’t want other families to go through what we did. We first went to Moon Palace Jamaica 9 years ago for our honeymoon, and it was an incredible experience. We loved it so much that we decided to return this year — this time bringing our child so we could share the special place with her. Sadly, this return trip was nothing like the first. The resort has gone downhill: • Rooms are outdated, the plumbing was bad, and our shower never got hot. • Our room stayed hot and uncomfortable despite reporting it. • Worst of all, $1,000 was stolen from our in-room safe — and we got no real resolution. • Service was poor. Many times, no one wanted to wait on us — we had to get up and get our own drinks at the pool, yet staff were constantly walking around pushing us to buy excursions instead of providing actual service. On top of this, we were pressured into attending a 2.5-hour “Vacation Club” presentation. We were promised resort credits, and I even told the host (Opal) that we already had a spa appointment booked. She told us to “make sure we used the credits” — but never mentioned that pre-booked spa services wouldn’t qualify. At checkout, we were blindsided and forced to pay nearly $600 out of pocket for the spa. Customer service has refused to make it right, hiding behind “policy” instead of acknowledging their staff’s misleading statements. And just for perspective: the membership they tried to sell us was quoted at $1.3 million, and even then, members still have to pay 40% of the room cost when visiting. Absolutely shocking. Bottom line: • Resort quality has gone downhill. • Service is not what it used to be. • Security is questionable — money stolen from our safe. • Staff focus more on selling than serving. • Their “presentation credits” are a trap. We will never return to a Palace Resorts property, and I strongly caution others against booking here. What was once a beautiful honeymoon destination turned into a major disappointment.

Ash J

I was expecting WAY more from this hotel. We arrived late due to the hotel being an hour and a half from the airport. Check in took almost an hour. The room was decent when we finally got in it but everything is so dated. The shower door was the worst, had to forcefully push it to close, and the faucet in the bathroom sink was so close to the bowl it was hard to do anything. The views from the balcony is mostly obstructed. You’re looking at the roofs of buildings before you see the pools and oceans. Service all around the resort was barely there, it’s like they hated coming to work, especially by the pool. We would often have to get out of the pool to get our own drinks and food. Drinks and Desserts were TERRIBLE, but it seems that’s across the board for All Inclusive’s nowadays. The cookies and cakes at the hallway market were the worst I’ve ever had. I also wish they changed the ice cream flavors daily or every Other day. Room service took almost 1-2 hrs to get. The best food was the Hibachi, Indian (by the beach) and the buffet, surprisingly. The pools are all separated so get up early, find a seat and hope that you have a good spot. The spa was great minus the lady who walked us through everything seemed like she didn’t want to be there either. The one perk was the kids club and pool area that our family loves. Night entertainment was good as well Please take into consideration all the bad reviews and hopefully improve your resort. People hate wasting money while traveling!

Brian Stewart

It's not the building, views, or even the food that keep us coming back. We just completed our sixth stay here over the past 15 years and some of the same employees are still there. Getting to know the staff is truly the best part. The managers, Omar and Marvin, are running this place as if it was their own home. Always checking on guests by name, checking the food, and really caring about the experience. You will certainly find prettier rooms with fancy bathrooms all over the Caribbean, but you'll never find better hospitality and personalized service. If you want anything all, just ask. They'll do it! Special lunch? Unique drink? Just ask! They even provided coffee beans in my room so I could grind my own coffee. Those little touches make all the difference in the world.

Rory Jarrett

My spouse and I recently returned for a stay at the Sandals Royal Plantation. This resort is such an incredible place to rest & relax. It’s a boutique-style experience that we love! The service here is exceptional! Every team member we encountered was kind, attentive, & genuinely committed to making our stay memorable. The service feels like it comes straight from the heart. A special thank you to General Manager Omar Robinson. It's not every day you meet a GM who takes the time to greet guests by name. You will feel seen & valued during your stay! That personal touch adds so much to the experience, & is a big part of why we keep coming back. If you’re looking for a place to disconnect to reconnect, this is the place! We look forward to returning.

Rodrego Way

We enjoyed every minute of our anniversary trip here. The staff from the managers to the cooks were all courteous and amazing. They made us feel at home as if we were family. Marvin, Omar and the rest of the staff made sure we didn't miss a moment of our wonderful experience. Every need was taken care of to the smallest detail. We will be coming back to this location to visit our new found family!

Chance Bordine

Very luxurious and premium all inclusive resort. My wife and I have stayed here 3 times and will be back! This is an all butler Sandals property and Omar and his staff are very friendly and accommodating. You don't have to lift a finger if you don't want to. Hospitality is the name of the game at this resort! The staff know you by your name and really care about your stay. The food and entertainment is also top notch! Our room was very clean and tidy, not to mention comfortable! I love the overall layout of the resort as well as the overall size of the resort. It's a smaller resort, but it's very well done. A must stay!!!

Tom York

Our first visit and definitely not our last. Tamara and Carlos are phenomenal butlers! Could not ask for better. All the restaurants were exquisite and food was amazing. Water sports crew very helpful and efficient. All staff were always smiling and pleasant. If you are looking for a quiet getaway in a beautiful place, this is it. PS - make sure to sign up for the Club Mobay departure lounge.

Ginny Mcintyre

Best hotel I've ever stayed at! Super friendly staff that made you feel like family. Very welcoming and inviting. They all introduced themselves to us and always remembered our names. I will of course recommend this to anyone who comes to visit Ocho Rios. The amenities were amazing as well. from the nightly dessert selections placed in our room, the paddle boards kayaks and sailboats, there were just so many fun things to enjoy. we were also able to stay for the Tuesday night meet and greet with all the staff and managers and an open bar, and then a very lovely dinner on the beach in a buffet format. There was also Thursday movie night which had a nice James Bond movie displayed on a large projector out on the beach. overall, if I could give this higher than five stars I would! It was the best resort I've ever stayed and I would recommend it to anyone and everyone.

Jazz Coble

🇯🇲 Hello from the peaceful and tranquil beachfront resort of Jamaica Inn! 🥰 The purest definition of “disconnect”. With no televisions in the rooms, you are guaranteed to reconnect with nature, the sea, yourself and your partner if you bring one. Singles are certainly comfortable here as well! Classic and authentic in nature and decor, it feels like you’ve taken a step back in time to when things were “simple” and “unpolluted”. Let’s just say, I happy we made it apart of our “mini-moon” trip! Perfect for decompressing from the busiest of the wedding.

Daniel Pabon

I must say this place is absolutely perfect!! Not a single complaint. The wife and I are frequent travelers. We travel several times a year. I will have to say that this place is by far the best place we have ever stayed. We have stayed at huge all inclusives and luxury villas. But this place trumps all of them. We love how small and private it is. (Which explains why so many celebrities choose to stay here) The rooms are very clean with stunning views. The service is excellent. Staff know privacy and space. They don’t overwhelm you but are very attentive. Once you choose a place to relax on the beach and go for a swim, within minutes they set up your chairs with towels and linen. The food was delicious . The waiters know how to properly seat people with privacy and space in mind. All the staff are clean and professional. They have a beautiful sweet Labrador named Shadow that spends all day on the property and knows basic commands and loves to swim and fetch. Fun fact: Shadow is their 5th generation pet! You can grab her leash and hang out with her for as long as you like. She’s super sweet. I met one of the owners and he was very approachable and was very attentive of your needs. The wife and I have been looking for a place where we can come to every 6 months for 5 days to reboot since our business is so demanding. We found it!!! I am super excited to become a familiar face and establish great relationships with the staffs. The Morrows Family has owned this place since the 50’s and you can tell what their vision is. To be a place of privacy, safety and most of all relaxation. I highly recommend this place. I am now a regular customer at The Jamaica Inn. Thank you to all the staff for such a wonderful experience. See you in 6 months!!!

Vlatka Vidacek

Favorite place in the world. I have been coming for 13 years now and although the dear people I met there are no longer with us, the memories will never end. Impossible to mention all the things I love about Jamaica Inn, here are just a few: « Welcome home » greeting upon coming in, veranda suite which feels like home, opening the shutters first thing in the morning to the beautiful light, walking barefoot across the lawn to the sandy beach to the warm water, « Blue mountain » coffee in the morning, afternoon tea, cocktail on the terrace under the stars with the sound of tree frogs… it’s the place where my soul feels at home and longs to be back. The only thing I wish for is the time-share option, so I could spend 2-3 months a year there 🤗

Pavel Lvov

Great location. Very private and quiet resort. Granted we were here during low occupancy period with just 15 or so couples. No kids while we were there. Plenty activities. Great food. Very “old school” decadent hotel in a very good way. Owners are on the property to tend to any issues or needs. Looking forward to be back!