Ocho Rios Holidays

Mohammed Agbabiaka

This was our first time in Jamaica, and Moon Palace came highly recommended by people I really trust—and they weren’t wrong. From the moment we arrived, everything just felt right. The service was on point, the staff were friendly and always willing to help, and the overall vibe of the place was peaceful and welcoming. You can tell they really care about the guest experience. The hotel itself is beautiful and sits in a great location. It’s right on the water, and the views are amazing. Whether we were relaxing by the pool, walking along the beach, or just enjoying the ambience—it all felt effortless. Honestly, this was a solid choice and a great first impression of Jamaica. I’d definitely come back.

Misi Afrique

The hotel is nice but it can be much better, They have only 3 elevators which meant we had to queue to get on the elevator and sometimes it takes too long to get an elevator. The service was just OK but not good enough for an all inclusive hotel. The food was just OK. Overall I have been to better resort in Jamaica.

nashawna johnson

I recently had the pleasure of staying at Moon Palace, and I must say, it was an unforgettable experience! The resort exceeded my expectations in every way. From the stunning architecture to the pristine beaches and lush gardens, every detail was meticulously taken care of. The staff were warm, friendly, and attentive, ensuring that our every need was met. The food was incredible, with a wide variety of delicious options to suit every taste. The amenities were top-notch, with multiple pools, water parks, and activities to keep everyone entertained. I especially loved the nightly entertainment and live music. The rooms were spacious, clean, and comfortable, with breathtaking views of the ocean or gardens. Overall, Moon Palace is a true paradise!

Matthew Rivera

Our recent stay at Moon Palace was overall average, with a mix of positives and negatives. Positives: The resort itself is beautiful, and they clearly take pride in maintaining it. The grounds are clean and well-kept, with lots of family-friendly events and activities for both kids and adults. As a group of 19, we chose Moon Palace specifically because they claimed to be able to accommodate a large family gathering and make it special. The staff member who made coffee and crepes was wonderful — friendly, kind, and a real highlight of our trip. There are many options and activities across the resort, and the overall layout is easy to navigate. Negatives: For my family of five, this was the most expensive trip we’ve ever taken for the time we were there. At that price point, I expected much more. Had the cost been lower, my rating would have been higher. Our rooms were average at best. Since they had no five-person rooms available, we had to book two separate rooms, which were basic, small, and the bathrooms were a bit cramped. I also wish the bathroom doors were solid rather than partially see-through. Unfortunately, some of the staff were rude and seemed to use “the rules” as a reason not to do what was reasonable or right. This was especially noticeable at some restaurants, where staff would turn away guests for “no reservations” even when the place was visibly empty. One night, we saw a family get turned away, and for the next two hours, at least ten tables sat empty with no other customers arriving. The pizza spots — both the outdoor lunch area and the indoor one — were frustrating. There was hardly anything available, and it felt like they deliberately made guests wait so long that people would give up. Instead of preparing enough food for the constant lines, they’d make one item at a time, creating unnecessary delays. We had spa credits included in our package but were told they could only be used for something else if we sat through a timeshare-style presentation, which seemed unfair given how much we had already spent on this trip. Overall: Our trip was not the worst, but definitely not the best. There were some staff members who were amazing and friendly, but not everyone shared that attitude, which made parts of our stay uncomfortable. I might consider trying another Moon Palace in the future, but only at a better price and hopefully at a location with more consistently friendly service.

Balwant Bisht

We took a trip to Moon Palace Jamaica with five families, and we’re still talking about how amazing it was! From the moment we arrived, the staff made us feel welcome and taken care of. The service was top-notch, and the resort had something for everyone—kids, teens, and adults alike. We especially loved gathering for meals at the wide variety of restaurants—every dish was delicious, and the service was always friendly and fast. Traveling with a big group can sometimes be chaotic, but Moon Palace made it effortless. There was never a dull moment, and the memories we made together will last forever. If you're planning a group trip or family reunion, this resort is a fantastic choice. We truly enjoyed every single moment.

Vlatka Vidacek

Favorite place in the world. I have been coming for 13 years now and although the dear people I met there are no longer with us, the memories will never end. Impossible to mention all the things I love about Jamaica Inn, here are just a few: « Welcome home » greeting upon coming in, veranda suite which feels like home, opening the shutters first thing in the morning to the beautiful light, walking barefoot across the lawn to the sandy beach to the warm water, « Blue mountain » coffee in the morning, afternoon tea, cocktail on the terrace under the stars with the sound of tree frogs… it’s the place where my soul feels at home and longs to be back. The only thing I wish for is the time-share option, so I could spend 2-3 months a year there 🤗

Derek Linfield

The best hotel you will ever stay at. We are back for our 5th stay. We honeymooned here in 1982 and have returned 4 times since. Little has changed. It's still the picture perfect place to stay with impeccable service. Want one of the world best romantic holidays where you have to make your own fun? This is it.

Pavel Lvov

Great location. Very private and quiet resort. Granted we were here during low occupancy period with just 15 or so couples. No kids while we were there. Plenty activities. Great food. Very “old school” decadent hotel in a very good way. Owners are on the property to tend to any issues or needs. Looking forward to be back!

E B

Such a delightful spot! Everything about the Jamaica Inn is wonderful, and the staff make it extra special. There is not a single person who didn’t go out of their way to make our holiday perfect, but we’d like to especially recognize Ashalene, Samantha and Patrick at the beach bar, with whom we spent many perfect mid day hours. Can’t wait to see you again soon!!

mark brown

So relaxing. Room to beach to bar to dining all in just a few steps. Fantastic friendly staff. Food is top quality but could do better for those of us following a low gluten and dairy, high fiber and veg diet. A unique bespoke experience beautifully set in natural surroundings.

Monkey 1966

Firstly apologies for taking so long to write a review as we stayed in September 2024, I am sure I wrote one but can not find it, so here goes. This was not just a holiday for us. We actually got married at the resort, just the two of us for an intimate wedding. We had a few concerns before arriving as our experience of the Sandals UK call centre was not the greatest. However, these were taken care of before arriving following the intervention of Omar from the hotel, who assured us that it would be perfect for us. Everything was just amazing. We were looked after by everyone at the hotel and our wedding day was just perfect. The hotel is beautiful, and the location with its two cosy beaches gave us a sense of being in an Agatha Christie novel, small enough to feel like you are an invited guest to a private resort. Whilst we ventured out to the other resorts nearby, we were always so glad to return to our hotel where the food and services were so much better. Our perfect days were a swim in the sea before breakfast. We ate a relaxed breakfast in the outside area overlooking the sea, followed by a on the beach, with drinks being served non-stop at our beds, a bit of paddle boarding, and just chilling. For us, the peaceful surroundings, no loud music, and well behaved fellow guests made the experience one to remember. We have just booked to come back again (September 2025) for our 1st anniversary and look forward to seeing Omar and his crew again.

T “Eagle 93” Hysaw

My husband and I (Mr & Mrs Brown) truly enjoyed our overdue honeymoon at this lovely resort. The quality of service was superb. The hotel manager Omar was hands on and greeted us daily (multiple times) to see how we were doing. Our wonderful butlers Orayne & Safitya were on top of their game arranging everything from our in town shopping excursion, dinners and spa treatment and whatever else we needed from drinks by the pool to daily in room snacks. Housekeeping was also on top of it as well. The restaurant staff impeccable and remembered what drinks we enjoyed. Our room was as lovely as the view. We were welcomed when we arrived at the front entrance and when we departed they said goodbye and were happy that we enjoyed our stay. Food was good. Old world Ambience and the atmosphere is welcoming. And the staff was top notch. We will return!❤️

Priyu Suryawanshi

The absolute best Caribbean vacation ever! Everything was perfection! I’m not even that big on so inclusive resorts but Sandals Plantations is like no other All inclusive. The location is gorgeous! The service is impeccable. The food was delicious. The rooms were tastefully done. Our butlers Jeovan and Andre were super attentive without ever being intrusive. The GM; Omar was amazing. Overall I cannot find a single thing that I didn’t absolutely love! I cannot wait to come back !

James Thames

Hey, we gotta tell you about the Sandals Royal Plantation in Jamaica. From the moment you arrive, you're treated like gold—everyone's so respectful and welcoming. They really go the extra mile to make your vacation amazing. We went in late January 2025, and it helped us get over losing our pup Magnum in late Dec 2024. The manager, Omar, is incredible; he knows your name the whole time you're there! This was our first time with a butler at Sandals, and wow, what a treat! Marvin and Bebeato were our butlers, and they took care of everything. Breakfast, lunch, drinks, dinner reservations—they were on top of it the entire time. Seriously, you have to try the Royal Plantation; and it's all butler service. Heads up, it's on a hillside with lots of stairs, so watch your step. It's smaller and more relaxed, which means the staff can really focus on you. The pool's smaller, too, so no crazy pool parties—just peaceful paradise vibes. The beaches are stunning and quiet with plenty of areas to relax in. The food service and restaurants are all incredibly delicious. We highly recommend visiting Jamaica and the Royal Plantation (Omar, Bebeato & Marvin).

Kay Moffitt

This was our first Sandals experience and it didn’t disappoint. We visited two nearby sister properties but didn’t return, for us Royal Plantation was far superior. One of its charms is its size with only 75 rooms, creating a friendly personal environment. The butler service from Richard and Dwainey was just right, attentive without being intrusive. The manager provided great leadership, was visible amongst guests and addressed them all by name. The food was a high standard, although for a 2 week stay a bit more variety on the menus would have been welcome. The two beaches were immaculate and service was readily available when required. The only thing that slightly marred the experience was the issue of tipping. It clearly states on promotional material that tips and service charge are included in the price paid. We were therefore surprised on arrival to learn that we could now tip butlers. This does create an expectation on both parties. Our issue was what was a reasonable gratuity without being too low, causing offence, or too excessive. This is maybe a cultural issue but the position is definitely confusing However we had a super time and would definitely consider returning to Royal Plantation