Spring Hotel Bitácora

Ingeli 7

I love this hotel. The rooms are really really nice and cozy especially if you have a room with a pool view. The staff here is really nice and helpful. The pool area is really good especially for kids. The staff does fun activities and games around the pool for everyone everyday. The food is also really good and they have a big food choice range. The location is also very great because its really close to the ocean and all the shops. If you’re thinking about booking this hotel then definitely book it.

Laura

Staying at this hotel currently with my son's and it is really lovely but not sure it meets a 4 star rating or warrants the 4 star price tag. My room is clean but only has a view of the bar roof and it is very noisy at 9pm just as my 5yo is falling asleep. I paid full price for my 5yo but his bed is a sofa trundle. They offer good children's entertainment earlier in the evening in a different space for young children but unfortunately the main entertainment is just below our room and really kicks off at his bed time. The beach is about 8mins away, it's located in a nice area. It's well maintained. Pros: - Very clean and the staff work hard to keep it this way. - Great range and quality of food in the buffet restaurant. - Great pools - clean and well maintained. - Lovely children's facilities (some at an additional cost though). - Complimentary WiFi available. - English (& other languages) TV channels available. Cons: - Items that should be included in your room all have an additional cost, even if you have paid all inclusive, e.g. no room kettle, no complimentary tea, coffee, hot chocolate or even water, no iron, no shampoo, no shower cap or cotton buds etc just very basic shower gel. You must pay an upgrade if you want robes or slippers, pool towels require a deposit, the spa facilities are an additional cost etc etc (you get the idea!) - Restaurant staff hassle you to buy drinks and try to remove water glasses if you are not purchasing expensive bottled water - very poor sustainability credentials. - Pool bed wars are real here! More guests than space. - The front desk staff rely on the hotel app rather than provide info at check in. They're always busy and seen a little harassed. Certainly no concierge service. - The Up! facility is a lot more money to upgrade (€50/day if you're half board) - No prices listed at the bars or food outlet and children can rack up costs on their wrist bands. So, a nice hotel but no little luxuries that make you feel remotely valued as a guest. Following the customer 'service' teams response, I would add that casing aspersions as to what I can afford is unnecessary and tacky. My feedback is constructive, not critical, and your inability to accept it as such only evidences the level of service you're providing.

Emily Kearney

Loved my stay went to celebrate my 30th birthday. Amazing pools loved adult only section. Huge great selection of food. Room spotless cleaned daily fresh towels. Staff reception, pool staff and cleaners all friendly. Perfect location. Amazing 5 night stay

Tobias Greisager Rehfeldt

The rooms are nice, but the hotel has small flaws that just make it slighly below 4 stars. The dinner buffet is mediocre. We ate there everyday only because it was paid for, not because it was good. The morning buffet is fine, but nothing that will blow your mind. The beds are really bad, and separated, making it hard to sleep as a couple. The hotel has random stuff reserved for vips such as the roof terrace and the gym, which was not explained before we got here. The waiters in the dining hall are sometimes very slow, and we had to wait almost the entire dinner to get drinks. We didn't use the pools once, so I cannot comment on those. All in all it's fine, but nothing amazing. We got the rooms quite cheap which was the saving grace.

Neil Powis

Great hotel in great location. The pool area is great with adult only section. The bracelet system works well. No complaints we had a great time