Regency Country Club Apartment Suites

Leo Leona

The accommodation itself was fabulous. The Country Club is very stylish and well looked after, looks better in real life than in pictures. There are many activities that you can do around the day, there is minigolf, there is the swimming pool, there is a games room, a jacuzzi etc. Swimming pool was always heated and clean. Louis, the entertainment guy was really cool, there was Bingo, there was water aerobics etc. The ladies at the restaurant were so sweet and friendly. The staff working at the reception area was also amazing. Bruno and Alejandro were both so helpful and friendly, both made the time to answer all questions me and my friend had. Alejandro was very helpful in explaining to us the best places we can go around the area, he helped us book a paragliding experience and explained to us the best ways to go around the island. From all the places I have been to, this accommodation had the most friendliest, professional and kind staff.

Katie Byrne

We arrived in the early morning at around 3am the next morning we were woken at 10am by a technician to come and fix a balcony door which we did not request to be fixed. We then went down to the pool bar to grab a coffee and were met by 2 rude members of staff which refused to put sugar in our coffee. They then got aggressive with us and poured our coffees down the drain and told us to go away. Furthermore we were awoken to another technician entering our room, unannounced, at 9am without any communication from reception. A complete violation of our privacy. We came to the manager with these queries and he blatantly ignored our concern and told us "this is a misunderstanding". After trying to convey our concerns to reception staff several times, we were given a complimentary dinner at the restaurant to apologise. As seen in the pictures below, the food we were served was close to inedible, it was clearly a frozen pizza and a microwave meal, and not even a decent one. On the morning of departure, we requested late check out in which no communication was reciprocated and were eventually told that reception staff were unable to approve our request? I proceeded to ring reception to state that we wouldn't be leaving our leave the room until 12 because at this rate, it was the absolute least we should have been given following the numerous issues we experienced during our stay. A member of staff then knocked and entered our room telling us to leave followed by another 3 housekeepers who refused to leave, basically forcing us out of the room. After all of these issues, we reported our incidents to our service provider and again, they were completely disregarded and we were then accused of making false accusations against the staff and that no sort of compensation would be necessary. I would highly recommend you to reconsider staying here if you want basic respect from hotel staff or if you actually want to enjoy your holiday! Also, it's worth mentioning that there is only one small shop nearby and if you wish to go anywhere you will need to drive or get a taxi.

Becky Roberts

4th visit with extended family. It’s very family friendly, the long standing staff are great as are the newer ones and I have to say the pool side maintenance chaps are very good also. Pool is not freezing so I actually get in (August)

Jason Wallace

Arrived around 9pm and were leaving on 9pm flight. Had to be out of the apt at 10am on the last day but could stay around and use the facilities and showers etc. Not ideal but worked out OK. There were 5 of us staying for 10 days. 2 bedrooms and a couch. The air con was effective and the rooms appear to be designed to avoid the morning sun. Fridge was ok, no water provided but the necessities to be self-sufficient were there if you could manage to go shopping somewhere. There appear to be too few staff. The waitress was not overly happy when we decided to eat at the hotel one evening without booking even though the place was not even 10% full. We had breakfast once and could not justify the €15 per person any other morning. The food at the restaurant was very average. You are charged for absolutely everything, even the bread that is brought and put in front of you without you being told this. The food The pool bar was ok..burgers, chips etc. €12 for burgers, about 4 for a plate of chips. This is the only source for food between about 11am - 5ish. The drinks are €4 for what they call a pint of the local beer which is the only they have on draught (I liked it). It's not a pint and is a good bit smaller however. Cans of cider are also €4 which are 440ml. There is one small convenience store about 10 minute walk away which is quite expensive and very small. There is also a restaurant near this shop which seemed to open when they felt like it and the food was only ok. This hotel is in a residential area. There are some unfinished developments nearby including a hospital which has obstructed the views that have been previously used to market the place. You cannot walk to the towns which are about 5km away as it is only accessible by a very busy main road. Taxis varied between 10-12 euro each way which adds up when you're doing it every day. The reception staff will order a taxi and they come quickly and are all exceptionally clean and air conditioned. The bus provided by the hotel is a small bus that generally can't fit everyone and only goes once a day at 10:30 returning at 17:30. You have to pay for the safe in your room. You have to pay a deposit of €10 each for the pool towels and can only change them every 3rd day unless you want to pay €2 each to change them within that period. They will not clean your rooms unless you ask them the day before or set up a pattern of days. They will give you 15% off the restaurant bill if you don't avail of cleaning on the previous day. The pool is large and has a lifeguard between 9am-6pm. There is limited entertainment for kids and families if you wanted for a few hours at around 11am. There is a 12 hole mini golf course and a people sized chess board with some pieces broken and missing there also. The WiFi is hit and miss in the complex and even the pool bar couldn't use the card reader sometimes. Saying that they had no issues allowing a tab and would follow up at a later stage so there was no need to bring cash/card to the pool side of the bar. It is a nice place to stay if you want to avoid the built up tourist areas. It is more suitable if you have your own transport as the costs of taxis adds up. It would also be nice if you didn't get the feeling that they were trying to squeeze every last cent from you at every opportunity but saying this that is the vibe I got from every business in Tenerife.

Abie Fox

The most amazing stay at the regency country club! After reading some of the reviews we were slightly apprehensive however we had the most perfect stay. We were greeted with a warm welcome at reception and offered a cold drink which was really nice. The lady on reception explained everything we needed to know for our stay and was even kind enough to give me sun cream after seeing I had already burnt! This was a really lovely touch. The entrance to the hotel is beautiful and the bus stop is a short walk down the hill which we found helpful there is also a courtesy bus from hotel reception to Los cristianos which we also used it runs in the morning and early evening. The decor is beautiful and has a lovely charm to it. We booked a standard apartment and it was beautiful. Absolutely spotless and included everything we could need for our stay we had extra pillows and optional quilt for if it's a bit chilly the bed was the comfiest we've slept in. The hotel it's self is lovely and clean and so peaceful and quiet. We had breakfast on one occasion and there was plenty of choice and very good for a buffet breakfast. We also decided to enjoy a meal in the restaurant and the food was excellent as well as amazing friendly service from the waitress and waiter. If your looking for a relaxing break in a peaceful beautiful hotel I would definitely recommend the hotel regency country club. We can't wait to come back and thank all of the staff at the hotel for making our stay so lovely!