Sheraton Saigon Hotel and Towers

M G

Went here for business trip and enjoyed my stay here. The entrance was big and grand, maybe it was because of the CNY festival before that added the grandeur. The room is big and very bright which I love. The hotel is also strategically placed near the park and the cafe apartment. Really good breakfast buffet options as well - loved that they gave a box of breakfast food when you are checking out early! Rooftop bar is great with the views as well!

sagita suwandi

Ok. I love this hotel. Great location close to the river, shopping center and luxury shops. The staff is really nice and polite. It is probably an older building, but it has been well kept and maintained. The lounge is nice and spacious with access to the outdoor seating area. It has many private meeting rooms and computers for you to work outside of your room. I had breakfast at the lounge, and the food was OK. I will try the main restaurant tomorrow. UPDATE: they couldn't fix the issue with my room, and upgraded me. Great room. So, I have to bump up the room to 5 stars too

Jeffrey Wong

Service at this hotel was phenomenal and impressive from check in to check out. The food and beverages offering at the executive lounge was one of the best in the Marriott group. Stayed at the grand tower which felt very private with good river view. Highly recommend and will definitely stay again.

Neil Varden

I live in Saigon and I chose to stay here for 4 nights for a number of reasons. 1) I wanted to assess the hotel as a potential 2-3 day weekly recurring stay as my main apartment is outside of the city but my office is in District 1. 2) I invited my friend from the UK to stay as a treat for him. 3 I wanted to assess the hotel for a team dinner over the Christmas period. I booked 2 x Studio King Rooms with Club Lounge Access. Almost the best class of room you can get at this hotel. Sadly then service was unsympathetic. Because I live only xx km from the hotel I just packed a couple of t-shirts. These are smart but sleeveless. No No, Cannot wear these in the lounge. Each time I visited I was told to leave and change my shirt. They didn't seem to understand that I only had these. Later they brought me a heavy business jacket to wear so I could obey their rules. Insane as I was wearing shorts (all I had). Having travelled the Globe with my business I have never had this issue before. Even many others guests were much more casually dressed with flip-flops and frankly old and dirty t-shirts. They need to make up their minds, Is this a Business Lounge, then everyone should wear business dress. But 50% of the guests to the lounge are casual tourists with sweaty t-shirts, shorts and flip flops. The next day I went to Uniqlo to buy a casual shirt with sleeves. Did they appreciate it? I don't think so. Second huge disappointment was on check-out day. I asked to check out later at 3 pm because I was not feeling well. No. I could not, unless I paid for an extra day. Insane. The hotel was not full and in fact I chose it over my preferred option (the Park Hyatt) because it had rooms. No flexibility whatsoever. Even though my friend checked out of his room early (by 2 hours) and I asked for 3 hours because I felt sick and wanted to sleep a little. Not possible. "Associate" Nhu Nguyen in Club lounge was so apologetic. "please give us one more chance!" she said. Why? You blew your chance and did nothing to accommodate my request. It's extremely poor customer service for this category of hotel and room. Sadly this means the Sheraton (which in my view should be pulled down as it is way past it's best), will not be getting my weekly stay whilst I work in D1, AND it will not be getting our team's Christmas party either. Frankly I really dislike the hotel after my stay. Other points. Rooms look nice, but are very dated. Old TV. Not smart at all. Windows not sealed so there was considerable noise from outside late at nigh, especially on Friday Night. Swimming Pool is very small. Gym is good. Location is good. Hotel Nikko has a better Seafood Buffet. Lounge food is good, but service is mixed and old fashioned rules suggest they do not know who their customers are. Please, take my advice and stay somewhere newer like the Park Hyatt, or the New Hilton.

Gary Belskyj

Friendly attentive staff, that helped with the check in and other requests we had. Food at breakfast was awesome and an incredible variety for selection. Really central location. View from the room we had on the 17th floor was great.