Four Seasons Resort The Nam Hai

Rodelle Lee

Four Seasons The Nam Hai made our time in Hanoi truly unforgettable. We were celebrating my parents’ 40th wedding anniversary, and from the moment we checked in, the Four Seasons team made them feel genuinely welcomed and cared for. Our beachfront villa was boutique in size, offering a wonderful sense of privacy and comfort. The rooms were spacious, beautifully appointed, and felt both safe and serene. The resort also offered a range of thoughtful activities such as lantern making and cooking classes, which my parents thoroughly enjoyed. The highlight was undoubtedly the spa experience, where each treatment takes place in a private villa overlooking a tranquil lotus pond. It was an extraordinary and deeply relaxing experience.

Tyler Clark

Exceptional service and overall environment. We stayed in a one bedroom pool villa. The layout and size were great. But the room was a bit dated and in need of renovation. It looks like they’re starting to renovate but we didn’t get an updated Villa. The butler service was very nice. Nice selection of food at the breakfast buffet but flavors were just ok, same with their lunch and dinner items. The spa is nice but the massage was just okay

Jerry Tan

An absolutely unforgettable family stay at Four Seasons Resort The Nam Hai, Hoi An – truly beyond 6-star service! From the moment we arrived, the team made our trip magical. My wife and I were thrilled with the thoughtful, attentive service from everyone. Special shoutouts to the outstanding non-managerial staff: Ngoc and Thuy (our incredible lady butlers) who anticipated every need - Ngoc was particularly exceptional. Ry from landscaping was also excellent – the plants I bought in Vietnam were well-prepared for travel by the resort staff, they did not suffer any transplant shock when I planted them back home. This is a unique touch that's world-class and service that is not found elsewhere! The managerial team was equally impressive: Tin, Debbie, and Jimmy (F&B) – young, enthusiastic, and incredibly capable. The entire staff went above and beyond, creating memories we'll cherish. The villas are stunning, the beach pristine, and the location perfect for exploring UNESCO sites nearby. We're already planning our return next year! Thank you, Marcel (hotel’s general manager) and team, for such warmth and excellence. Highly recommend for families seeking luxury and genuine hospitality.

Brian Sloan

Top stay of our lives! The staff went above and beyond to not only meet our needs but to anticipate and exceed them! Fantastic breakfast plus the unlimited chocolate event and desserts delivered daily to the room were truly over the top. Kids loved the heated pool and they send a special thanks to Hai from the kids club. They even made a bunch of other kid friends. Tons of activities too for the whole family like lantern making and even calligraphy! It was like White Lotus (but in the best way).

Jaehun Lee

Our experience at the Four Seasons Resort was truly satisfying. The layout of the bedroom and family room was very well designed and practical for real use. Our family had a wonderfully enjoyable vacation here. We would like to express our heartfelt gratitude to Khanh, our exceptional butler. He was extremely considerate and responded promptly to every request. My parents mentioned that they would love to come back here for our next holiday. Thank you for creating such a pleasant and memorable vacation experience for our family.