Four Seasons Resort The Nam Hai

Jay Shah

A great resort with a beautiful beach in Vietnam to relax and unwind. The resort and rooms are of very high standard and the food and service is personal and exceptional. As expected from Four Seasons where they go over and above to make your stay memorable. The management and team lead by General Manager - Marcel Oostenbrink operates and Resort Manager – Michael Casey and the team operates like a well-oiled machine. The food and restaurant options are superb and cater to all dietary requirements. Thank you for making our stay memorable and special thanks to Chef – John Oh and Yam Lal Kandel for the fantastic food options. Also, a special tanks to Restaurant Manager – Nhat Pham for looking after us along with – Phuk, Cuk, Nam Tran, Tien, Toi, Hoa Doan and the entire team including rooms director Marco and his team, for all your great service and catering to our needs to make our stay special. We look forward to visiting you all again in near future.

Sara Khosravi

We stayed two nights at Hoe 4 Seasons Homestay and overall had a really nice experience. The staff were warm and helpful, and Laura was especially lovely — full of energy and made us feel at home right away. The location is great — very central and within walking distance of lots of local attractions, cafes, and shops. Breakfast was delicious with a good variety to choose from, which was a great way to start the day. The room we stayed in was a bit small, so it might feel tight if you're traveling with lots of luggage or as a couple. Also, there was a dog next door that barked quite a lot, which was a little distracting, especially at night. That said, we spent most of our time out and about, so these things didn’t bother us too much. I’d say it’s a nice place for solo travelers or couples who plan to explore the city most of the time. The friendly atmosphere and great location really make up for the small downsides!

Min124 Kim

Four Seasons Resort The Nam Hai is truly paradise on earth. From the moment you arrive, you’re immersed in luxury and tranquility. The service is nothing short of superb – the staff goes above and beyond to ensure every detail of your stay is perfect. The food is outstanding, with each meal exceeding expectations, offering both exquisite taste and presentation. The villa layout is incredibly unique, blending traditional Vietnamese design with modern comfort, creating a serene and stylish retreat. The resort offers a wide range of activities, ensuring there’s something for everyone, whether you’re looking to stay active or just unwind. It’s a peaceful and relaxing haven, ideal for escaping the hustle and bustle. I only wish I could spend a full week here to fully immerse myself in the experience. Highly recommend!

Sonakshi Shahra

I’ve stayed at some of the best hotels around the world, but this property was a total disappointment. If you’re okay with sharing your room with lizards and cockroaches, then this might be the place for you—because we found both in our villa. The staff is clearly untrained and lacks basic hospitality etiquette. We stayed for four nights; the first three were manageable, but the last night was a disaster. The power in our villa went out completely, and after nearly an hour of back and forth with their engineering team, we were told at 12:30 AM that we would have to shift to a new villa. Fine—we packed up and moved. But once we got to the new villa, no one came to help us settle in. No courtesy call, no assistance, not even an apology from the manager. It was like our inconvenience didn’t matter. Service was below average, and language barriers only made things worse. I wouldn’t recommend this hotel if you’re looking for even basic levels of comfort or professionalism.

Agnes

Exceptional, friendly and attentive service with beautiful grounds and quiet beach. Upon arriving at the hotel, our kids received personalized cone hats from the sweet staff. Our family stayed in the beachfront family villa which has spacious seating areas, 2 bathrooms and a separate room for the kids to sleep in. The in-room welcome snack for the kids was a chocolate puzzle, fruit and some tea. My kid was coughing and the staff offered to bring a nurse over to see what she could do. In the end, they made a ginger, honey, lemon tea to soothe my kid's throat. The staff are so observant and quick to anticipate your needs. Each room has bicycles for guests and the hotel grounds has nice lanes for bicycling. Breakfast is delicious and has a variety of cuisines. The ca phe sua is spot on and the pho is so flavorful with clean broth. Serving staff were friendly and helpful. We had dinner one night and everything was good but the pizza could use some work. Cocktails are creative and well balanced. We never used the pool because it was windy and overcast. But they have huge pools and a non-kid pool for only adults. The kids loved Kids Club. Very friendly staff who made crafts with them and took them to cooking class to make some treats. We just let the kids roam and bicycle around on their own, as they are old enough to not go somewhere they're not supposed to. The hotel has a shuttle that has specific times departing to and from Hoi An. We used Grab to go back and forth as well and it's about a 10 minute slow drive. After I left the hotel, I realized I forgot my Kindle in the room. The hotel uses WhatsApp to communicate with guests (concierge was very helpful in recommending restaurants) and I was able to have the staff look for my Kindle. After they found it, they sent a driver to deliver it 50 minutes away from where I was, even though I offered to pay for the driver. I also left my iPad on the plane and they helped communicate with the airline to locate the ipad! Four Seasons staff really went above and beyond standard service and I so very much appreciate the kind, hardworking Vietnamese people who work there. If every Four Seasons had the same staff from Hoi An, everyone would only stay at FS! The local staff make the heart of the hotel. I really hope to return one day and have better weather :)