Fairmont San Francisco Hotel

Bryanna Gallagher

It’s always been my dream to stay here and we were finally able to make it come true this December! My sister and I were attending an event at the Masonic which is walking distance from the Fairmont. With the combination of that and it being decorated for the holidays it was a no brainer and we knew we had to stay here! The lobby is so magical during the holidays with the decorations and huge gingerbread house. Our room was very nice and had comfy beds. All of the hotel staff was exceptionally kind and very helpful. I would definitely stay here again! They also are home to the Tonga room restaurant and if you have time I HIGHLY recommend you go!

Max Markham

The building is gorgeous, and the history displayed on the hallway walls is tremendous. Lobby interior is ornate and striking. Check-in experience is totally chaotic, especially if you are arriving at the usual 2-6pm window. No clear lines for queuing — entitled guests “just asking a quick question” would cut the line and then delay for 10 mins while the overwhelmed front desk staff were too meek to tell them to go to the back of the line. Check in staff were hit or miss. Mine gave me ZERO information about what they were charging me, incidental costs, any amenities. Ended up with the wrong charge that I later had to come back down to correct. Amenities — nothing is included. Wifi is extra. In 2026! Gym is extra (and outsourced to another company, so you can’t even take a towel back to your room - instead dripping sweat throughout the entire carpeted hotel as you return from your workout). They force you to sign up for their rewards program in order to gain access to amenities. Gym hours are awful (opens at 6am, it is absolutely MOBBED at that time - no treadmills or bikes open when I arrived at 6:10am). It is also on the other side of the building, so if you’re staying in the tower, it’s almost a 10 minute walk just to get there. Signs are inconclusive. Room had a beautiful view of the bay. Old charm. But it was grubby around the edges. In need of a deep clean. Lots of dust, all of the wood materials were totally scratched and banged up. Poor outlet location for the desk. All of the upholstered fabrics were worn and not particularly clean. Cleaners themselves were punctual and thorough but clearly there needs to be more coverage and more regular deep cleans of rooms.

Bridget

Travelled from Melbourne , Australia to stay here for 2 nights 12th and 13th December. The hotel itself is visibly stunning! It felt so festive & lovely when we walked in. Unfortunately due to the level of popularity the Christmas display attracts - it’s makes it very difficult for hotel guests to walk around without disrupting photos being taken & bumping into families with children. Would recommend having select times for access. Check in process - not great - although the staff member was delightful, we were given poor directions resulting in quite a delay getting into our room when it was late. The room was lovely looking HOWEVER noticed the bathroom sink had green mildew in it. (The hole at the front). The hairdryer - likely from when the hotel was first constructed - for such a lovely hotel, would strongly recommend upgrading these for female guests - not to mention it being a fire hazard with so much dust built up on the filter. TV - very small for such a large room and difficult to see when you are in bed. Beds were very comfortable, lovely linen and toiletries were beautiful. We were really looking forward to enjoying a drink in the palm court restaurant , however after purchasing -was told we were unable to sit on the tables as they were being set up for “a full lunch service”. This left hotel guests no where to sit. Disappointing for paying guests, unable to use facilities freely due to it “being a popular time of year “.

Keviin Shah

Fairmont was an amazing stay. Best part of my stay was Kathryn at the front desk. My flight got cancelled and she helped me book a room for an extra day. Accommodated me so that i could stay in the same room as before so I didn’t have to move luggage. Gave me recommendations on what to do with my day off and all with a genuine smile on her face. Have stayed at hundreds of hotels but she was by far one of the best front desk/ hospitality staff I have ever met. Fairmont, promote kathryn!

Susan Thomas

⭐️⭐️⭐️⭐️⭐️ I had an incredible stay at the Fairmont Hotel in San Francisco! The location is perfect, offering stunning views of the city and easy access to major attractions. The staff were exceptionally welcoming and attentive, making me feel right at home. The room was beautifully appointed, with luxurious amenities and a cozy atmosphere. I especially loved the historic charm of the hotel combined with modern comforts. The on-site dining options were fantastic, with delicious meals and impeccable service. I can’t wait to return!