Bay Gardens Hotel

Anastasius James

Me and my wife have been coming to bay gardens hotel over the years due to Covid we didn’t come for a few years. We visited in May 2025 and the welcome and experience we had was exceptional. The staff always welcoming and welcomed us back with a warm embrace. Nothing was to much for them to do for us. If you’ve never visited Bay gardens hotel try and make it onto your bucket list of places to visit. St Lucia is PARADISE. 😀😀 Also exceptional Maureen in the restaurant was adorable. She made a point of remembering my first name when I came down to breakfast the following morning which was touching 😀

Curtis Greaves

I actually stayed at the Bay Gardens Inn. Comfortable rooms although they could use a bit of maintenance (bit of paint here and there). Great location. Phenomenal staff. The stay includes access to all of the Bay Gardens property amenities like the water park etc. Overall great value for money.

Aidan Nolan

The customer service at this hotel was very poor. Giving two stars instead of one because many of the workers were very nice and the facilities, food, and location weren't so bad. The rooms and furniture around the hotel and resort were a little dated, but decent. The real problem is very few of the staff members were helpful at all, with a complete inability to answer any questions we had. Many times there was nobody at the towel station or we were told no towels or no open chairs at the beach, and when we asked when lunch started at 1:10 pm, they told us it started at 12:30 pm but they were running late so it wasn't ready and couldn't give us a time that it would start. The menus apparently didn't have everything you could order as we saw people with different food, and some staff said you needed reservations for dinner and some didn't and we never actually had to make one which was weird since we were told the first night that we would need to. With the all-inclusive package, staff were contradictory and sometimes made you still sign a bill and others acted confused when I asked if we needed to. The food itself was pretty good, but the service was extremely slow. The same was true for the bartenders at both the resort and hotel in general. They were nice, but sometimes you got the wrong drink, or it would take super long. The place was just very confusing and inconsistent all around with the shuttle between properties sometimes being early or up to 20 minutes late. It seems like they could benefit from just more training and consistency because I think the workers were nice. For an all-inclusive experience that costs a lot of money, we expected much better and more professional service. Overall we had a great time in Saint Lucia, but the experience here and level of service really didn't match up to the beauty of the island and other people we met for taxis services and excursions.

Yesenia Santiago-Persad

Location is great close to restaurants and bars! Safe to walk day and night. Nice budget friendly place for kids and adults. Pools are small but you can take the shuttle to their main Bay Gardens Beach Resort to have access to beach, bigger pool and small water park. You can do their all inclusive package, half board (breakfast and dinner only) or breakfast only. It can be expensive in their restaurant if you pay out of pocket. I personally don't think the buffet was worth $130 that included food at 2 drinks. Their main fast food restaurant is KFC in case you travel with picky kids. Safe in our room didn't work. If you want to book a good tour do a private tour of Soufiere which had bananas and sauce tasting, pictures stops, drink tasting, cassava bread tasting, nature walk can be difficult for people with bad knees but the views of the Pitons are incredible, the sulfur springs (mud bath) was nice but can become crowded. Wear a bathing suit and bring towel. Warning, you will stink, but it is worth it. Waterfall was great! Bring money to buy things you may want to get. Overall, it was a good stay and I would come back.

Helen Reed

Everything about check in and arrival was excellent. We were served quickly and shown to our room with minimal wait time. Once we found our balcony, Shem Julien, our bar tender, saw us and invited us down for a drink at the bar. His friendly attitude and pleasant demeanour meant we. We’re very happy to visit his bar that was very well stocked. He was the perfect host and we are very happy to be served by him at the hotel again.