Bay Gardens Hotel

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

S S

Just come back from Bay Garden hotel the room was dated needs updating the hotel staff where brilliant the food was good but expensive located near shops, supermarket restaurants not too far to walk to the beach not so much the hotel fault but the excursion we had booked for the Saturday never showed so we ended up doing it on the Monday which was very good. It was a catamaran down to diamond waterfall the sulphur mud Springs lunch was included and lots to drink.. if you get a chance, go and check out fish Friday as we had a wristband. You can also go and visit other garden Bay hotels. The one on the beach is excellent.

Trevor Frater

Great staff& location. The hotel has shuttles that take you to their sister hotel on the beach front and another route that takes you to the third hotel by the marina. You can use the facilities at all hotels, which gives greater variety for your stay.

Fi Sh

I can say many great things about the hotel. From the friendly and accommodating staff to the personalized and clean rooms to the many additional inclusive perks such as access and transport to the resort. All in all great stay.

Giselle crombie

Beware of the organized stealing by the employees at this location. We came here with our family for Father’s Day. We booked a seven day stay and on day 1 when the maid, Zannia, was cleaning she took 80 dollars out of our money. There was another employee in the building watching for when people were going back to their rooms. There were other rooms in the same building with the same issue at the same time. We had just counted our money and had it in our book bag in the closet when we left to the pool and once we heard other people saying money was stolen we checked and realized some of our money was missing as well. Management and the on duty police were aware but they did nothing. The maid continued to clean for over 2 hours as they kept us in the room asking us to tell them our story over and over again allowing her time to hide the money. The police officer, officer Glass, is related to the owners so he refused to assist or report that this happened on his family property. Another family staying there told us this happened to them a year ago and nothing was done; not even a credit for the hotel for the missing money or a breakfast for inconvenience. A previous employee we met told us this happens all the time and company looks the other way. The general manager, Ms Erin , kept telling us we need to drive and make a police report for her to close out her investigation but even after a formal complaint still nothing was done and no copy of the complaint was given. The other officer that came to get a formal complaint said the hotel and the officer on site did not follow proper protocol at the time of incident and there was nothing he could do now. They are taking a little out of your money so you think you misplaced it or spent it. They have been doing this for a long time. Please ensure you are aware and bring locks for all your luggage if you even plan to stay here. Employees were seen laughing and whispering about it as if everyone is in on it and continued to avoid us for the remainder of our stay. Other guests were complaining how unfriendly and rude the staff are. We went the next 6 days without cleaning services and being treated like we were not guests. This place is a disaster. We were told a Royalton is on the beach stretch and nice air bnb’s and are hoping we can stay there on our next visit. Shame on you Joyce and Desmond Destang for allowing your employees to steal from guests and doing nothing about it. Shame on you.