Bay Gardens Hotel

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

Fi Sh

I can say many great things about the hotel. From the friendly and accommodating staff to the personalized and clean rooms to the many additional inclusive perks such as access and transport to the resort. All in all great stay.

Teel Short

The hotel itself was fine. The staff was pleasant. But wow the restaurant was the most overpriced food I’ve had in a long time. 150 EC ($50 USD) per plate for a buffet?! I almost walked away when they told me the price, but we were already sat down and I thought, “Maybe the food will be awesome!” But no, it was just good St. Lucian dishes that you would have at anybody’s home, except cooked in bulk. We had basically the same meal for 20 EC per plate at a mall the day before. It was absurd. Maybe the deals are good if you have the all-inclusive, but as we had just the breakfast plan, the exorbitant dinner price ruined our experience. What we paid for this buffet dinner could have fed us for the whole the whole week at nice local places, no exaggeration. Huge rip-off.

Giselle crombie

Beware of the organized stealing by the employees at this location. We came here with our family for Father’s Day. We booked a seven day stay and on day 1 when the maid, Zannia, was cleaning she took 80 dollars out of our money. There was another employee in the building watching for when people were going back to their rooms. There were other rooms in the same building with the same issue at the same time. We had just counted our money and had it in our book bag in the closet when we left to the pool and once we heard other people saying money was stolen we checked and realized some of our money was missing as well. Management and the on duty police were aware but they did nothing. The maid continued to clean for over 2 hours as they kept us in the room asking us to tell them our story over and over again allowing her time to hide the money. The police officer, officer Glass, is related to the owners so he refused to assist or report that this happened on his family property. Another family staying there told us this happened to them a year ago and nothing was done; not even a credit for the hotel for the missing money or a breakfast for inconvenience. A previous employee we met told us this happens all the time and company looks the other way. The general manager, Ms Erin , kept telling us we need to drive and make a police report for her to close out her investigation but even after a formal complaint still nothing was done and no copy of the complaint was given. The other officer that came to get a formal complaint said the hotel and the officer on site did not follow proper protocol at the time of incident and there was nothing he could do now. They are taking a little out of your money so you think you misplaced it or spent it. They have been doing this for a long time. Please ensure you are aware and bring locks for all your luggage if you even plan to stay here. Employees were seen laughing and whispering about it as if everyone is in on it and continued to avoid us for the remainder of our stay. Other guests were complaining how unfriendly and rude the staff are. We went the next 6 days without cleaning services and being treated like we were not guests. This place is a disaster. We were told a Royalton is on the beach stretch and nice air bnb’s and are hoping we can stay there on our next visit. Shame on you Joyce and Desmond Destang for allowing your employees to steal from guests and doing nothing about it. Shame on you.

Hei Nei

Terrible service. A month before the trip, called and emailed to modify the stay. Neither email nor calls were not answered. I followed up with the email. I got a response that said I could edit online. Online editing showed that if I edited my stay, I would be charged at a new, higher rate. My reservation was all inclusive for two adults. When I checked in, they told me I could not use the second all-inclusive wrist band which was in my paid reservation. The hotel staff would not allow my friend-who was also a guest use that wristband. The all inclusive included two spa treatments at a spa at a different resort. I had an email that said, schedule before you arrive, as they book up. I called the spa before I arrived. I asked what treatments I could have with my all inclusive. I chose a pedicure and back massage from the options she told me. When I arrived for my treatments, the spa cashier asked for my spa vouchers. I didn’t receive spa vouchers when I checked in and did not know what she was talking about. She called my hotel and spoke with them then charged me $75 usd. When I returned to the hotel, I asked for a refund as they had not given me the vouchers at check in, nor informed me of the process at check in. The hotel staff informed me that the pedicure was not an option the voucher would cover and that $75usd was the price of only the pedicure (which was just nail polish—nothing fancy). I told the staff the situation, still no refund. The staff are unhelpful at best. I would politely approach asking for information. The staff would stare and eyeroll us constantly. We often waited long periods of time before we were waited on at the restaurant or bar. One staff member was particularly rude throughout our stay, Shanese. She worked at the front desk. One stay-related question we asked her, she simply rolled her eyes and stated, “I don’t know.” And that was the end of the interaction. After a few moments, we asked if she could check for an answer, to which she again rolled her eyes and gave us a look of exasperation. She finally called someone for an answer. We are able to use the beach at another hotel. Also in the all inclusive, there is the “Dine Around Town” program where you are able to eat at some local restaurants. Again, I was not informed of the process of this when I arrived. The receptionist, once again, said she didn’t know. When we pressed her to find out the whole interaction lasted about 20 min. Finally, she gave us a print out of restaurants but informed us that one of the listed places was no longer in the program. A couple days later, we called down to reception to try the program. The front desk had to have a manager sign, and there was no one around to sign. Blue paint from the smaller, middle pool came off on our bathing suits which are not ruined as the paint won’t come off with washing. Cockroaches and ants in my room was a constant. I did not have any food in my room, but there were ants in the bed which was firm to the extreme. A couple days into my stay, I showed Alicia the operations manager photos of the cockroaches. She said she would have the room cleaned again. She did not offer to move rooms. The room was clean, I’m not sure how cleaning, again, would help. It didn’t. The insects were constant. The door, when shut, showed daylight where the door met the the jamb. Insects came and went as they pleased. The three onsite pools are very small. Really, if the service hadn’t been so horrible, I might not leave a review at all. The karaoke keeps anyone in a room around the pool awake until very late. A room by the road has terrible traffic noise by which I mean you can hear the music people are playing in their vehicles. Overall we had bad service, everything was a hassle, we were made to feel bothersome. Such a terrible experience. I don’t want to return to St. Lucia because of this experience.