Bay Gardens Hotel

Nicholas Dass

I’ve stayed at Bay Gardens Hotel several times, but this was definitely my best experience. From check-in to check-out, the friendliness and professionalism of the front desk team stood out. They were genuinely welcoming, helpful, and went above and beyond to make the stay comfortable. Truly exceptional service. The room was clean, well maintained, and equipped with all the necessary amenities. Breakfast was exactly what it should be—fresh, tasty, and with a great local Saint Lucian twist that made every morning enjoyable. The property itself is tidy and relaxing, with a pleasant atmosphere throughout. Internet speeds were generally good, with only a few small dead spots in certain areas, but nothing that took away from the overall stay. This isn’t my first time here, but it is definitely the most memorable. Bay Gardens Hotel continues to deliver great value, comfort, and outstanding hospitality. Special thanks to the front desk staff for making this visit exceptional. Highly recommended.

Khemie M

I had a really nice stay at this hotel. The rooms were a bit outdated, but very clean and comfortable. The staff truly made the experience! Everybody was friendly and welcoming. Big shoutout to Sisi, Terry, Quincy, Sanjay, and Yohan!!! if you come across any of them, you’re definitely in good hands. Jerry, “the original” who picked us up from the airport and took us around, was also great. Seeing these people really made my sister and I feel well taken care of during our stay!

George Smith

This hotel is fantastic, if you're staying in the Rodney bay area the hotel is close to all the shops and there is a taxi stand outside which makes it easy to get around the island. There is a shuttle service to the sister resort for when you want a beach day. The staff were very friendly and helpful nothing was any trouble for them. The rooms are spacious and cleaned daily. The pool and bar area are a great place to relax. Breakfast is fresh every morning and is very tasty with plenty of hot and cold options.

Arnaldo Sanchez

Very Disappointing and Misleading “All-Inclusive” Experience – Do NOT Recommend I made a reservation at Bay Gardens Hotel from December 30 to January 2 to bring my mother and other family members (3 adults and 1 child) to spend a happy New Year together. With the goal that everyone could truly enjoy the vacation, I chose the ALL-INCLUSIVE option, which unfortunately turned out to be misleading, deceptive, and extremely disappointing. We arrived at the hotel a little after 2:00 PM and completed the check-in process. The front desk agent informed us that the room was not ready yet (which is understandable since check-in time is 4:00 PM). During the paperwork, I was told that we had free access to Bay Gardens Resort. When I asked about lunch and dinner, I was shocked to learn that New Year’s Eve dinner (December 31) would cost an extra USD 25 per person at Bay Gardens Hotel, or USD 50 per person if we wanted to dine at Bay Gardens Resort. This was unbelievable, since I had already paid for ALL-INCLUSIVE, which by definition should include meals. When I questioned this, the only response I received was a simple “Sorry.” At that moment, I honestly felt cheated and robbed, but since our vacation was just starting, I decided not to argue and hoped things would improve. I then asked if we could at least receive the wristbands to have a drink or eat something, as we had just arrived and had not had lunch. I was told NO, that wristbands are only given once the room is ready. So I had no choice but to take my family to a nearby restaurant and pay out of pocket. Later, once we finally received the room, we went down to the small pool. There were no towels available at the towel hut, and when I tried to order a drink at the bar, I was told I had to pay for it, because it was not included in the all-inclusive. At that point, I seriously wondered: What exactly is included in this “All-Inclusive” package? I requested to speak with a manager to get some clarification or help. Unfortunately, the manager only provided excuses instead of solutions. I explained that at no point during the booking process were we informed about all these restrictions, limitations, extra charges, how far the beach is, or that access to the water park is not straightforward. Bay Gardens Hotel has been one of the worst hotel experiences I have ever had. I highly DO NOT recommend it. Last year, I spent New Year’s at Coconut Bay Hotel, and the experience was completely different: a true ALL-INCLUSIVE, comfortable, transparent, with no restrictions, limitations, or surprise extra payments. Unfortunately, this year it was already fully booked. I have also stayed at Sandals and Windjammer, and the difference in service and honesty is enormous. I am not writing this review to destroy anyone, but with the sincere intention that management takes action, improves the service, or stops offering an “All-Inclusive” package that they cannot truly deliver. At the same time, I want to warn future guests so they are not misled, scammed, or forced to go through the same bad moments and uncomfortable days that my family and I experienced—especially during what was supposed to be a happy New Year celebration.

Zee NoLastName

Had an amazing stay here with my five year-old daughter lots of amenities to offer including beach shuttle walk-in distance to many amenities. Great value great staff great food. Great drinks an amazing time.