Sabah Holidays

Ladenia Jones

My experience was fantastic! The resort itself is beautiful and literally built in a rainforest! The staff were all excellent, slight exception to the activity centre staff who mostly just encouraged you to use a QR code for information. Everyone without exception at the front desk were knowledgeable, friendly, couldn't do enough for you! At one point I had to tell a lovely woman to sit and that I was happy to walk a few paces to the restaurant to get my own ice. I love their insect repellent which is all around the hotel, and I will be making my own in future because of them. The restaurants weren't just "hotel restaurants". The food was top notch. The breakfast at the main buffet and Oceano were a dream come true. Anyone who says they couldn't find anything to eat is crazy because there was literally food for every palate and dietary requirement. The laundry service was the most reasonably priced out of everywhere I stayed on this trip (110RM for a full bag up to 45 pieces!). We had our first hotpot experience which was so exciting...my shirt didn't survive, but that was a small price to pay 😁). Thank you for everything, and I hope I am fortunate to stay at a Shangri-la again someday. From the bottom of my heart, I thank you.

Bella Patel

The hotel is beautifully designed and decorated. Very grand… I would say slightly bordering on a cooperate side. Due to the vastness of the hotel it didn’t feel as intimate as I was expecting it to do so. This is not a reflection on the staff… as they were so welcoming, friendly and helpful. In fact they made our stay very special as the family holiday was for my 60th birthday… and I felt so spoilt by the staff. The beach is walking distance and has only a few sun loungers. Malaysia does have a huge problem with plastic and I noted how much was washed up on the beach which made it less appealing and for me that was slightly disappointing as I was looking forward to snorkelling. As far as swimming is concerned the hotel does have two pools however access to both depends which wing you’re staying in. The pool staff were amazing, friendly and chatty. The hotel does provide a shuttle to the Kota Kinabalu city, which is definitely required, as it is far from it…so please keep this up. To wrap up all the staff we interacted with were so polite, welcoming and helpful and the Patel family cannot but give them a big applaud. Shanghai-la Rasa Rai you have amazing staff thank you

Carla Neal

Have just stayed at the Shanghai -la the staff are very friendly and helpful very willing to help. Breakfast was so good it was my main meal of the day. My room was clean and had a bath and shower. The sunsets are a beautiful sight every evening. Be prepared if you walk along the beach for sand flies. Especially thanking Lionel for his help on reception. You need to get the covenant shuttle bus or taxi to KK as nothing in walking distance. Would be happy to come again.

Esha

We had a wonderful 3 days, 2 nights stay. We booked two Garden Wing Deluxe Seaview Inter-Connecting Rooms, which were spacious and offered a lovely view. Dinner at The Eight was excellent—the food was absolutely delicious. What truly stood out, however, was the impeccable service. From the front desk to the breakfast staff, housekeeping, and everyone we encountered, each person was warm, welcoming, and attentive. I don’t recall hearing a single “no” throughout our stay. My whole family felt so well taken care of, and that made our trip truly memorable.

Kellie Mitton

This beautiful resort has its own private beach and spectacular views. We visited for my brother’s wedding and were blown away by the friendly and accommodating staff, outstanding range of activities, and reliable internet available from any location throughout the resort. The wedding was absolutely stunning, with the sunset beach view providing the perfect backdrop. The price of all items was very reasonable compared with similar quality resorts in other places around the world. I would highly recommend the Shangri-La Resort.

Adrian Currie

We stayed here for 4 nights and had a fantastic time. The hotel was well equipped, the pol area was lovely neat and tidy, good size pools with slides as well. The food was excellent and we had a club room which gave you a little extra benefit of a special room for. Breakfast and evening snacks and drinks. We loved our stay here and definitely would go back. The staff were also some of the most friendliest and helpful we have ever had at a hotel, a real credit to the Hotel.

Walim Naciri

From the moment we arrived, our stay at the Shangri-La was exceptional. We were incredibly touched to receive a honeymoon upgrade right upon check-in... what a thoughtful gesture! Our room was spotless and beautifully decorated for the occasion. We were also treated to a delicious complimentary cake and a fruit basket, making the welcome even sweeter. For a unique experience, I highly recommend the Wednesday evening buffet with the cultural show. It was a paid activity but completely worth it and a fantastic way to immerse ourselves in the Kota Kinabalu atmosphere on our first night. The hotel grounds are stunning, offering some of the most sublime sunsets you will ever see. The breakfast spread is excellent and comprehensive, truly worthy of a 5-star hotel, and the service during breakfast was impeccable. Location-wise, the hotel is perfectly situated ; everything is just a 10-minute taxi ride away. Life at the resort is well-organized, with the pool area and a variety of activities keeping both children and adults entertained. If you are looking for a luxurious, serene hotel with genuine quality service, both in terms of staff professionalism and logistics, I cannot recommend this establishment highly enough. It was a truly memorable experience.

Joyce Khor

Very nice place to relax and chill. Location is awesome except for a small traffic jam on weekend, sunset. The service from the staff were amazing but 1 star less because the venue needs some upgrading. A little dated. Also the lounge needs to improve on the food served. A little disappointed there. Overall, great but not awesome yet! The view is amazing though and the sea breeze that comes in is incredible!

Lisa Pickering

Gorgeous views, great activities for the kids plus lovely food. Our two children particularly loved the games room with pool table, darts, table football, pingpong, chess and board games. Special mention to all the friendly staff but especially Fernando who played with our kids and entertained them. They loved him! Thanks for great holiday memories 😃

Ramsay Do

My wife and I had our honeymoon and babymoon at the Shangri-La Tanjung Aru resort in September 2025 and it was perfect. We were picked up from the airport by the resort and our room was upgraded upon arrival with an evening checkout on our last day as our flight was late in the night. The resort is an amazing location to watch the beautiful sunset and only a short grab ride away from the shopping malls and restaurants. The buffet breakfast was great with plenty of cuisines on offer. All staff were incredibly friendly and hospitable. We must also personally thank the front office manager Christina Ting who was super helpful with providing restaurant recommendations for our honeymoon dinner and even helped us organise a gender reveal cake for our baby - Thanks Christina for making our trip that much more special for us!