Robertson Quay Hotel

Albert

For the price paid, the hotel got away with offering just a shoe box space and a ridiculously cold air cond that can't be controlled. No drinking water, shampoo tissues, nothing. Even a budget hotel may provide some of these. The towels look like these have been used for the past decade, stinks and dirty looking. The pool? Better described as a small wash basin. The brand name doesn't match the offering at all. What a shame. Felt like a scam. Never again.

Ray Joshi

I enjoyed my recent four nights stay here. The rooms were a bit small - but hey that's Singapore for you - but pretty clean and smartly arranged. I didn't have any problems throughout my stay. The place, Clarke Quay, was lively during nights. I personally loved the location. 7-11 store was just a minute's walk away and the nearest MRT station "Fort Canning" was five minute walk away. One thing they could do is to provide at least one water bottle a day - that's the least they could do considering the price they're charging. The room partitions were also a bit thin which led to some disturbances from the neighbors. All else, a good hotel to stay at.

Rachael Choong

One of the best bathroom hotel with powerful shower and hot water. Air- cond able to control level and off. Most 5 stars hotel don’t have that option. Clean and layout of room is practical. The little details that brings you comfort. 🤗🤗🤗

Thư Vũ Nguyễn Anh

Totally a scam! Trying to ask for additional money when check in . The hotel has failed to proceed with our check-in due to a conflict over a mismatch in my given name (as per ID) and booking name (as per English name together with my Family Name). The reasons of my frustration pertaining to this was that full payment were already made prior to the stay. Even then, I offered to show other supporting materials to identify myself. And yet, neither any compensation nor rectification were provided by the hotel management after learning about my case. Also, I have various bookings with different Singapore hotels using my English Name and no issue on that. Such occurrences are inherently unjustifiable. Furthermore, the hotel receptionist was so unfriendly and don’t bother to assist. Said is hotel policy and told us to called the booking agent. She pointed that leaflet placed in front, not any other place I see on the online booking platform. Worst still, she even told me. The booking agent did tried to speak with the receptionist that this our booking yet the hotel insist for the additional cost for different name. Not recommend at all for this hotel.

Hafez Masterpiece

Doesn't inform you that it's a holding amount when you book. Asks for another payment at check-in. At check-out, front desk assures that holding amount will be returned within one day. 4 days later, the 2nd payment has been processed, but the 1st holding payment is still not returned. No customer service from the hotel. If thats the interest scam you're running.