Hard Rock Hotel Vallarta

Javier Duran

My family and I stayed there for a week and we had an amazing time. The food, service, and shows were spectacular. We really enjoyed going to the shows after dinner. Our butlers Francisco, Berny, and Uriel were the best. They ensured we were well taken care of. Alex, a pool waiter, was great. He made sure we always had drinks and were attended. All of the staff was very helpful and attentive. I definitely recommend staying here.

R Cowell

I have been several times over the years and typically stay at the rock royalty for the view. What extra you get with this level is not worth the extra $$. You do not get reserved seating on the beach or pool. You do not get preference dining reservations. You do get two 25 minute massages but anyone that get massages know 25 min is not much time to even start. We did not take them since we fell once your there you may get hooked for paying for more time. So we opted for a group providing 1 hr massages on the beach. Nothing made us feel like Rock Royalty. Even on the last day the concierge never contacted us to see about picking up our luggage. So do not book Rock Royalty expecting something great. Service was excellent. Did have an issue with the thermostat being locked such it would not go below 22 c. They came up quickly and fixed it so we could adjust to 18C but that did not matter. Room never got below 24C. Sleeted on top of the covers. I found the food to be sub par. Our first night we ordered room service. It arrived on time. We had chicken tenders and fries. Chicken was fried dark dark brown and fries were cold and hard as if left out all day. So much for Royal treatment. The breakfast was a buffet type which by 10:30-11 looked very tired. We ate at Frida one night which I guess was okay but not good enough to remember what I had. The Brazilian restaurant was okay but again other than the steaks which they brought to the table the rest was buffet. Also, expect to get hounded to buy vacation packages in the lobby. They get you when you arrive and when you leave. They even called our room while we were sleeping. The Hard Rock is clean, and has a fun atmosphere it just my tastes have changed.

Christine Sarosario

I have been to so many luxury hotels/resorts, Many!!! And the difference is the people. You have such a kind and warm staff and my team appreciate everything that you have done for us. The rooms were beautiful and clean, the housekeeping staff continuously ensured that we were stocked in what ever we needed. The room was comfortable and air conditioning was on point. The restaurant food quality was superb, very clean, fresh and all services from every wait staff there was effortless. Our event could not have happened without all the efforts that everyone did for us. The AV team, kitchen team, bartenders, clean up and runner staff were all amazing, kind and very attentive to what our team needed. Thank you for your wonderful hospitality.

Kate Yesis

We had the WORST experience at this hotel during what was supposed to be an 8-night stay. On the first night, my husband noticed some bites, which we initially overlooked. However, on the second night, I was bitten by BED BUGS—approximately 25 bites on one side of my body. We immediately notified the management and saw the hotel doctor, who confirmed these were not mosquito bites, despite the manager’s insistence otherwise. We had booked two rooms for our family vacation, but we had to leave early because I am allergic to any bites. Despite this serious issue, the hotel management refused to discuss the situation with us and kept repeating that our trip was non-refundable. We were forced to book another hotel to salvage the remainder of our vacation. The customer service was absolutely horrible. They showed no concern for our safety, only offering to switch us to another room, which felt like a meaningless gesture given the circumstances. Avoid this hotel at all costs if you value your safety, peace of mind, and don’t want to bring bed bugs home with you.

Paul M

Nice rooms, good nightly entertainment, excellent staff, good variety of restaurant choices. The hotel is nice, a good setting right on a beautiful beach with beautiful views. The staff were all wonderful - friendly and accommodating. The lunch options are pretty limited if you don't want a buffet but dinner options were good each night. My favorites were the Asian, Mexican and Italian restaurants. Decent amount of seating around the pool although some days it was competitive to get a good spot. Pool wait staff was variable day by day but some of the team were fantastic. The hotel is nice, you can tell that it was once beautiful. It's a little dated now but comfortable. I stayed for a week and that was long enough as the menus don't change up much so food was on repeat. I would certainly go back.