Hard Rock Hotel Vallarta

Manni Dhemi

Absolutely incredible stay at Hard Rock Vallarta! The entertainment group truly made our trip unforgettable—non-stop fun, energy, and amazing performances every day. Huge shoutout to Reed for going above and beyond—his charisma and dedication really stood out. The food and drinks were top-notch, with a wide variety of delicious options and expertly crafted cocktails. Every corner of the resort was spotless, and the staff clearly takes pride in maintaining such a beautiful, clean environment. The overall atmosphere was vibrant yet relaxing—a perfect balance for both fun and downtime. Can’t wait to come back!

Dan Lara

UPDATE: In response to the owner's request, my confirmation number is CI5DHBQQ and was booked under the name MariaTeresa Lara booked through Expedia with Itinerary # 73088262343894. I have no way to respond to the owner's response through Google Maps contributions so this is my only way of responding to their request. We spent 6 nights at the HR Vallarta and were overall disappointed with our stay. We found it lacking vs other all inclusive hotels we have stayed at during the past. Our group consisted of 3 adults and 2 kids ages 9 & 11 and we stayed 2 bedroom family suite. PROS: The service was amazing (esp. at Market Cafe, Frida & Zen) and we never had to wait long for a table. The beach was clean and our kids enjoyed playing in the ocean and sand. The cleaning staff did a great job in our room. CONS: The aforementioned restaurants were great but two of the nights we went to eat out at our establishment of choice and they were unavailable due to a wedding. Kind of crazy you pay for the dining experience and whole restaurants are closed down for these events so you have to settle without any reduction in price! The TV in our room didn't work (which fixed later at our request). The bathroom sink leaked and had to use towels to contain the water. There was a sewage smell coming from one of the bathrooms (no, not from us). A cockroach got in the room from gap under the front door. Three nights in the kids' room had a leak in the bathroom ceiling via light fixture(!!!) and it took a couple hours to switch rooms. We were not offered any kind of compensation or upgrade for the inconvenience. There was also a power outage in about half the complex for a while, including our room. There were no active storms or inclement weather affecting this. Although the drinks were tasty, the alcohol was watered down to a point it's impossible to achieve even a light buzz. I even took a shot of tequila that tasted like water! (FYI: Stick to canned beer or bottled wine for full alcohol content) Hotel reps are a little pushy to get you to sign up for the vacation club membership meeting (although they say it is not a timeshare). At check-in you are given a bracelet to wear during your stay. Besides opening your hotel room door it seems they are used to identify status levels based on color and affects how you are treated. We had a higher level band and people tried to sell us extras after noticing our band color. We were promised a bottle of wine or champagne that would be sent to our room which we never received. Lastly, you can get daily resort credits with your stay. We got $200/day and stayed for 6 days. We were informed that in order to use these credits you have to buy things on site such as goods/massage and it covers everything but 35%, which you have to pay for out of pocket. Seems kind of weird that you have a resort credit but cannot use it all on your goods and services. They mark things up appropriately so that the cost of products would be about 65% higher than they would normally be to compensate. Big bite lotion? 35$! Massage for 2? $800. Definitely not what you expect when booking and being told you'll get a credit. Thankfully the kids had fun but we aren't likely to return.

Marisa Locker

We can’t say enough good things about Hard Rock Vallarta! The resort size was perfect for us, with everything in walking distance. The ocean view from our 8th floor room/balcony was unbeatable. And the food was amazing! All of the food we had was delicious but we especially enjoyed eating at Frida, the Mexican restaurant. All of the staff we interacted with were kind, helpful, and hard working. Our butlers (Uri, Frank, and Alex) were on top of everything - checking in with us constantly, making sure we had chairs reserved on the beach every day and dinner reservations every evening. Our room was kept clean and fresh every day, thanks to Cinthia and the housekeeping team. Cristy and Alma greeted us with a smile every morning at the towel stand. And Diana made sure we always had a drink in hand on the beach and checked in with us often. Highly recommend!

Catherine Beadell

This is the second time here at the hard rock, we love this resort. I read a few comments about the food but we didn’t feel this way. The food is fresh, tasty and the service is incredible. Every morning we were served by Luis and he ensured i had a fresh apple juice made out of apples. We brought our elderly parents and they enjoyed the room service it was perfect for them as they didn’t want to come out every night. We also ordered coffee every morning and it came within 20min. The pools were clean, however they were very warm. Seagulls were much better this year. Also the music around the pool at 9am is really good. Usually between 3-4 they have activities in the main pool and it is very annoying to hear someone in the microphone for 1 hour, when you want to listen to music and relax, but if you like the games it’s fine.

ahmed juda

Service is top notch, first time at a hard rock and not gonna be last. Rooms were clean, room service was pretty good and consistent Drinks were coming pretty regular; restaurant service was incredible. If you want your pool chairs reserved for you everyday get the VIP package. We are beach people and didn’t get it but service was pretty comparable Solid solid 3.8 stars