Four Points by Sheraton Anaheim

Janelly Sotelo

Absolutely unacceptable experience. Booked through Booking.com for a Disneyland trip. Check-in took 45 minutes because they couldn’t find our reservation. We booked a king bed with pull-out sofa and were given two queen beds instead. After a 7-hour drive, we went to bed—only for me to realize I was soaked in someone else’s urine. I immediately called the front desk and was told we could switch rooms the next day. No manager was available during our entire stay despite multiple attempts over three days. The new room was cleaner but had no shampoo, conditioner, body wash, or enough towels. At checkout, still no manager. Booking.com tried contacting them multiple times with no success. We were refunded $11.66 for laying in urine. Completely unsanitary and unacceptable. Never again.

Ashee Burnam

After reading some of the recent reviews, I was a bit worried about our stay—people mentioned everything from highway noise to cleanliness issues. But the moment we walked in, I was pleasantly surprised. The hotel was clean, the staff was friendly, and our room felt comfortable and well-kept. Yes, you can hear a bit of freeway noise, but once our door was closed, I barely noticed it at all (though I’m also a heavy sleeper). The location is fantastic—being so close to Disneyland made walking to the parks super easy, which was a huge plus for us. Parking was also simple and stress-free. While there’s no complimentary breakfast, that wasn’t a deal-breaker. They do have a nice coffee stand with grab-and-go breakfast options, and you can purchase a breakfast buffet for about $20 if you prefer something more substantial. Overall, we had a great stay and I’m glad we gave this place a chance. Would definitely consider staying here again!

William Staneart

Not impressed. The road noise is really bad even with windows and doors closed. Probably hitting 60-70 db. Cleaning staff put a queen fitted sheet on a king bed where one side wasn’t even on the corners. They put the top sheet and blanket over the top like no one would notice. Floors are fake wood and in 5 minutes of walking around in socks, the bottoms turned black. We had two rooms, one didn’t have a safe, the other one smelled anytime we turned on the HVAC. The shower head, while kind of nice to experience, could fill a pool in 15 minutes. It’s no wonder Southern California has a drought problem. It’s this hotel. The beds are not the worst I’ve been on, but they certainly are not comfortable, especially when paired with pillows that shrink to about an inch thick. The restaurant in the hotel was mediocre at best, but that’s a whole other review. (Note: the bartenders were cool, A+ for them) The location close to Disneyland and being Bonvoy members was the reason for the booking, but needless to say, we won’t be coming back. We also will not be recommending this to anyone else.

Darci M

Pros: the rooms are large, pool is 24/7, very close to Disney Cons: very close to the freeway (awful noise all night long) very outdated and not well maintained I wouldn’t recommend staying here. The freeway noise was AWFUL - I did turn on the fan all night and that helped a little. The fridge also sounded like it was about to take flight it was so loud. When I checked in, the shower looked like it hadn’t been cleaned. The couch was nice, and the sink/vanity area had been updated, but all pipes/water features were old and poorly maintained. The room was quite large, which was nice. And it was a very easy walk to the park. There was only one light, and it turns green often.

Ontrack Withjazz

Four Points by Sheraton Anaheim – Honest Review My recent stay at Four Points Anaheim was a mix of highs and lows, so here’s a fair and helpful breakdown for future guests. The highlight of the hotel is the restaurant, Tru Grits. The food is excellent—easily top-tier—and truly what gives the hotel its value. The nighttime bartender/manager was super knowledgeable about Disneyland and California Adventure, so be sure to chat with him if you can. Also, Romiero from the catering staff went above and beyond to make our stay comfortable—huge shoutout to him! The pool view is beautiful, especially at night. There’s a kids’ play area with a small waterfall, and they have arcade machines inside, which are great for families. Uber pickup is convenient right at the front entrance. There are no microwaves in the rooms, but there are shared ones downstairs near the coffee shop. Vending machines are also available. Now, the downsides. First, parking is NOT included, and no one mentioned the fee at check-in. Be aware—you’ll pay extra. I also didn’t receive the city view room I booked, and was placed in a pool view room instead without any explanation. There are only two luggage carts for the whole hotel—frustrating during check-in/out. Plumbing was iffy; our shower drained poorly, filling up around our feet. It may vary by room, but be prepared. There are only two elevators and lots of stairs, so expect some walking or wait time. The bar closes at 10:30 PM, which feels early. A glass partition could allow it to stay open later without disturbing guests. Staff was helpful with towels, though it seems there might be shortages during peak times. Overall: 3/5 stars. Tru Grits and great staff save this place, but poor communication, hidden fees, and maintenance issues drag it down. Worth it if you manage expectations.