Four Points by Sheraton Anaheim

Joey Fascio

During my recent stay, I was extremely disappointed with the state of the property, which more closely resembled a motel than a hotel. The overall cleanliness and service were severely lacking. Upon entering my room, I immediately noticed a live cockroach near the door. The bedding was also unhygienic, with long hairs found under the sheets. The floors were visibly dirty and sticky; after walking around the room post-shower, the soles of my feet black with dirt. When these issues were reported to the front desk, the staff showed a notable lack of concern. They offered to comp breakfast upon my checkout, despite me not having eaten breakfast at the hotel. Furthermore, the condition of the room was a serious concern. The door would not properly latch shut, and due to a broken seal you could hear the significant road noise from passing cars. This also led to a disturbed night's sleep, as the fireworks from the Disney parks were excessively loud and caused the room to shake. Due to the constant noise, this is not a suitable environment for families with children or anyone who plans to go to bed early.

Katie Gan-Crespo

My family and I stayed here for our time at Disneyland. Upon check-in, we walked in to a room with trash on the dresser and unmade beds. We swapped rooms to a pool-facing room (king and sofa bed). The sofa bed was very small and the bed is a thin memory foam pad, that is pretty dirty. The room, towels and fixtures were all in rough shape. We had to visit the front desk frequently for more towels and a clogged tub, and if it wasn’t us bringing up an issue, we were overhearing someone else bringing up issues with their room. The main thing I noticed here, is that it’s clear that a lot of the maintenance goes into the pool and the staff is just working with the resources they have. Everyone was nice about our requests. Those are my two stars. I don’t recommend this location for a variety of reasons, but especially to those with little ones that will be walking to Disneyland. The ART shuttle was not very reliable to-and-from. We only justified staying here because we knew we would be in Disneyland for most of the day, but we certainly considered leaving. I am also sharing photos with a more accurate representation of the condition of the room we stayed in. The photos posted on the website and other booking sites are not an accurate representation of both rooms and common areas.

Nick W

It was a pleasant experience to have the fireworks from our room. The white noise of the freeway passing by was also soothing, but kinda annoying?. However, the pool and the rooms could benefit from some updating. The hot tub had this very disconcerting thick layer of foam on top of it not normal hot tub foam. It looked like Cool Whip. The bathroom ceiling had peeling paint, and there were some unsettling stains. Nevertheless, if you’re there solely for sleeping and that’s all you need, it was a decent stay.

Louise S

I rarely leave negative reviews, but this stay at the Four Points Sheraton in Anaheim deserves a warning for others. We paid over $300 per night expecting at least a decent experience for the price — what we got was closer to a budget roadside motel. First off, the doors open to the outside, which instantly gave the place an outdated and unsafe feel. The outdoor hallways were dimly lit, dirty, and uninviting. Even after what looked like an attempted remodel, the rooms still screamed 1980s — from the furnishings to the overall layout. The bathroom was incredibly cramped, barely big enough to turn around in. Noise was a constant issue, both from the street and thin walls. We didn’t sleep well at all. The breakfast buffet was a disaster. Dirty plates, unappealing food, and staff who seemed more concerned with collecting breakfast coupons than actually ensuring guests had a good experience. It felt like they were guarding the eggs instead of serving them. Overall, this hotel is trying to polish up an old property with superficial upgrades, but there's only so much lipstick you can put on a pig. For $300+ a night, this was a complete disappointment. I won’t be staying here again, and I recommend others look elsewhere.

Daniel Moreno

I brought my pets to this hotel but before bringing them into the room decided after reading their pet policy that it was not possible for us to stay with our pets the entirety of our stay. Drove my pets back to San Diego at midnight to get home at 1:30 and the drove back to my family at 5 the next morning. Tell me how they miraculously found pet hair in the chairs when the only pet that was in the room was my hairless cat n his carrier bag as I was gathering everything we had just bright up. They are refusing to refund the money, aside that i would never recommend this hotel. The only reason they have any business is because of their proximity to Disney.