British Colonial Nassau

Joy Ann Trinidad

I had a great 2-night stay at the British Colonial Nassau. A special thank you to Antonya at the front desk — she is incredibly kind, friendly, and accommodating. From the moment I arrived, she made sure I was well taken care of and always greeted me with a warm smile. Her professionalism and genuine care truly made my stay even more enjoyable. Because of her, my experience at the hotel was excellent, and I had a great time overall. I would happily stay here again.

Michele Andrews

The British Colonial has a beautiful first impression. The entryway, common areas, and on-site restaurants are well designed and visually impressive, giving the property a polished, upscale feel from the moment you arrive. The room itself was clean but dated. The walls and doors are extremely thin, and you can hear everything happening in the hallway. Thankfully, the bed was comfortable, so when it was quiet, it was easy to sleep. The TV setup in the room is outdated and frustrating. There are no smart TV options, and while I eventually figured out how to use the cable, the information guide doesn’t work at all. You have to manually flip through channels to see what’s on and hope you catch a movie at the right time. I highly recommend bringing a Fire Stick or Chromecast if you plan to spend any time watching TV. Room service was a frustrating experience. I tried placing an order through the website listed on the check-in information page, but it stayed “pending” for 40 minutes with no updates. When I tried calling, none of the direct-dial buttons on the room phone (front desk, restaurants, housekeeping) worked. There were no instructions, so I ended up dialing zero to reach the front desk and sorting it out. The food that was delivered was not great, the fries were already cold and soggy. Food and drinks overall were underwhelming and expensive. One bright spot was the coffee shop. We visited in January, when the weather was in the low to mid 70s. There was one beautifully sunny day around 72 degrees, but the breeze made it too cold to comfortably sit at either the beach or the pool. Unfortunately, the pool is not heated (if it is, it did not feel heated). If the pool had been warmer, it would have been a perfect way to enjoy the sunshine and warm up at the same time. The beach is beautiful and it’s very cool to watch the cruise ships come into port, but we did have some issues related to broken beach chairs, and staff not cleaning garbage off the beach/chairs/tables when people left. There’s also lots of loud music always playing, so if you’re looking for a relaxing beach experience and not a party beach, this may not be the right place for you. Service overall was okay—not bad, but not particularly memorable or exceptional either. Bottom line: The British Colonial shines in its public spaces and location, but the rooms, amenities, and overall experience don’t quite match the elegance of the common areas. With some updates and better attention to comfort and convenience, it could be a much more enjoyable stay.

Andrew Potter

Hotel is beautiful, lots of character being an old hotel… renovated nicely, the poolside + service was amazing. Listen your on island time… be patient and relax, the staff was extremely friendly, hard working and we had the best time. Highly suggested for a return visit. Location was amazing too!

T Miller

Our stay at the British Colonial Resort in the Bahamas was truly unforgettable, and that is entirely because of Theo, Felincia, and Ken. Their tremendous service, incredible attitudes, and genuine care completely transformed our family’s trip into something truly special. From the moment we arrived, their work ethic was outstanding—attentive, professional, and consistently going above and beyond without ever making it feel forced. What truly set them apart, though, were the personal touches: remembering details about our family, anticipating our needs, and making us feel not just welcomed, but genuinely valued. Their warmth, kindness, and positivity were felt every single day. Theo, Felincia, and Ken didn’t just provide excellent service—they created an experience. Because of them, our entire family felt relaxed, cared for, and joyful throughout our stay. They are the kind of employees who represent the very best of hospitality and leave a lasting impression long after the trip ends. We can confidently say that we will be returning to this resort specifically because of them. They are true assets to the British Colonial Resort, and we are so grateful for the way they elevated our vacation in every possible way. Thank you, Theo, Felincia, and Ken—you changed our trip for the absolute best, and we can’t wait to see you again. 🌴✨

Ca Di

I did not stay in the hotel. But i had a reservation but had to cancel it under normal free conditions. Per usual as i learn they charge you one night room tax and resort fee as a deposit. After i cancelled they did NOT transfer the amount they took from me back. Till this day (after 4 month) i did not receive my money back. I contacted booking.com and the hotel itself several times. They sent me a document where i should give them again my creditcard nummer and all the very sensitive infos cause of apparently pc errors. I did not feel comfortable and only talked through booking.com. after this event i do not recommend this hotel at all. They take your money for not even staying there and then they will not give it back to you. What a lousy hotel business.