val chang

The location was really good close to so many things. The main pool was very clean and offered nice amount of area for smaller children. The unit we stayed in was outdated in decor needed major upgrade to appliances because the oven/stove top was not working properly and can be hazardous for cooking. The dishwasher had water in it the disposal didn’t work. But the unit had no bugs great sun light the beds were comfortable. One tub was stained like chipping of paint however that’s okay. It gave very much we own it and rent it that’s it vibe. I say this because the furniture was outdated and had smell like the sofa. But listen for the location the price you can’t be mad especially when everyone is price gouging for no reason. The pool at the other side has the grill and activities you have to pay for which is not included like mini golf and rock climbing. The water smelt like sulfur which I’m finding out is common to Orlando I do not suggest washing your hair while in Orlando! But like I said out of the other units ppl gave reviews about I feel the one we stayed was very good clean just need some basic things and it be great.

Adela

We were in the 5000 building with a spectacular view of the pool area. We were able to watch beautiful sunsets and see Disney fireworks in the distance from our huge beautiful balcony. The room was very clean and spacious. It was a beautiful mini getaway for me and hubby. Some of the reviews on here had me wary of the place but we loved every minute of it. It was an affordable mini getaway at a beautiful place.

Stacie Bough

Dumpster fire! Let me start off by saying we survived the experience and if it was possible to leave a 0 star review I absolutely would. After reading several other negative reviews I can say I am not alone in my experience with this establishment. We only stayed here due to a timeshare restriction, and it is a one and done for us. The use of the word "resort" is inappropriate at best. The rooms are completely outdated and dirty. I refused to walk on the floor without shoes and our microwave was rusted. The AC unit wreaked and it was barely functional. Our bed was broken with the posts leaning and the furniture is oversized for such a small space and most definitely picked up from the curb on bulk trash day. Our bathtub was despicable and seemed to be pieced together by another tub and I would never ever take a bath or use the jets if my life depended on it. The place is grimy and gross and leaves you feeling like you need an additional round of vaccinations or antibiotics at the very least. The grounds are also poorly lit. The timeshare presentation with Capital Vacations was an additional dumpster fire. The bar is on the floor. The contract states 120 minutes, but they will try to hold you hostage until you're dead, qualify for social security, or develop Stockholm Syndrome. The scripted performance is absolutely ridiculous! They try to badger people into a timeshare and make passive comments in front of the clients in hopes of "sealing the deal." Ridiculous! My husband and I were transparent this was not going to be a realistic option for us and Frederico fanned out his credit cards stating "Some people don't want to save money. We are just trying to save lives." What on Earth?!? Sir, your rewards cards, Chase Bank card, and store cards are not impressive. It proved his intelligence in regards to interest rates. I do not think passive comments serve them in the way they were hoping for. Not to mention our agent continued to exploit the "death" of his wife due to breast cancer and attempt to sell us the lifestyle he provides his daughter with a whole camera roll as "evidence." Questionable considering all the pictures were clearly placed in a particular order on purpose. Fabricated? I think so. When we were due to be released they continued to try to sell the timeshare package in the lobby by having an additional agent attempt to provide us a "great deal" and stated he "was not with Capital Vacations." Sir, why are you in their lobby then trying to sell their timeshares? Make it make sense. Their feeble attempts, disgusting tactics, passive aggressive behaviors, and scripted underwhelming presentations were embarrassing and foul. We ESCAPED at the 140 minute mark as they tried to strong arm us in the lobby stating "we weren't listening" when we had fulfilled our commitment of 120 minutes. Some reviews state they were held hostage for 3+ hours (marked safe). I feel as if their team only succeeds when the guests have been held hostage long enough that they sign up only as a means to an end. For those familiar with dating apps- imagine every individual you have swiped left on in one room trying to sell you something for hours on end... and that's only the beginning. The layers of low intellect manipulation tactics as a whole is less than entertaining and the "breakfast" is lack luster as it was "catered" by Wawa with bagel sandwiches, but not enough for everyone. Based on a true story, do not stay here. There are plenty of places closer to Disney World and with much better reviews and standards (they actually have them).

margie mobley

They offer suites with balconies. Enough room for the entire family. They have 4 pools, a jump zone, zip lining, miniature golf. Everyday different activities, movie night by the pool, less than a mile from Walmart and the dispensary is less than 3 or 4 miles away. My family and I just came back from spring break. Everyone enjoyed our stay. Oh and a full kitchen with a laundry room. Pet friendly.

Jennifer Jo

I recently stayed here during the off-season, and it was a delightful experience. The smaller crowds allowed for a more relaxed atmosphere, and the staff's promptness and positive attitude made me feel truly pampered. The buildings are dated and need some updating and maintenance, however it is my understanding this is being done in stages. Overall they were adequate and clean. The weather was still lovely for December and I enjoyed the amenities without the usual hustle and bustle. It turned out to be a hidden gem for a tranquil getaway.

Ahlisha Jones

We stayed here 5 years ago and the kids absolutely loved it! Nothing has changed it is definitely the place to take a family on a tight budget. The covered pool is amazing. Movies at night pool lit up, so sweet! The staff are super friendly. Check in was fast! Our room had two beds and a pull out sofa bed, with small fridge and microwave. Clean bedding, room had comfortable blankets. Tile floors slippery when wet though!! Housekeeping could clean under the beds better, anytime i go to a hotel i always check for critters. Found lots of dirt. I'm sure its hard to keep up with though ad the resort is huge! 5 stars for sure tho.

Lisette Alba

The resort room is quite spacious and updated. I love that there are two sinks, one is outside of the actual bathroom so two people can get ready at the same time. The covered pool was great! The restaurant is only serving breakfast for take out right now, but it was delicious and adequately priced. All the staff members were nice.

Sheree Lati

It was great for the price. Their bed could have been more comfortable, maybe add a pillow top mattress pad and some better pillows. Fitted sheets would have been nice also. The hot tub was very dirty and I requested a few time for it to be clean. I guess the resort guests did not shower before entering. I loved the heated pool especially since the sunshine state was not so sunny during our stay. I loved the nature walk. The customer service was great especially Maria and Lynelle.

Linda Taylor

Bath tub was backed up first attempt to take shower. They were not prompt in fixing and was unable to take a shower before heading off to do planned activities. Room did not appear as it did on line. Curtains had holes through out letting light in at night. Floors were not washed well. Some of the wash clothes and towels were stained looking dirty. We were a family of 4 and they only gave us 3 towels and 2 wash clothes. We had to request more. We ran out of toilet paper called for another roll waited over an hour and I finally had to go to lobby and get one. No one ever did show with some. The lobby looked nice and the pool. I was also charged an extra $12./day for parking and amenities. Not impressed and would never go back.

Gina S. Q.

I was there at the end of August 2019. The room was just okay, everything was old, the bathroom pipes made loud noises every time we used the plumbing. The walls were paper thin and they would drill in the other room while we were trying to sleep. Maid service just knocked and entered several times, no respect for the do not disturb sign. My credit card was stolen right off the counter. After two days the water in the tub wouldn't go down properly. We were placed far from everything which was quite annoying considering we were there for a full week. When I asked to be upgraded due to all of the above, they said the only difference would be a pull-out sofa. While it wasn't horrible, and the location itself was decent. I would not stay there again with my family.

Cassy Red

I didn’t have any issues with bugs like the other reviews, but I do agree on mold. It’s definitely in spot that are hard to miss. It takes more that just changing sheets to clean a room properly… speaking of sheets, why was there only one blanket that was so thin I could see through it a mile away? 😂 the service was mid, the resort fee wasn’t too crazy compared to the hotel I’m currently in. The location is great, next to everything and I always love me a busy road. My room was all the way in the back so i had peace at the same time. I didn’t give 5 stars on location due to the place not being so visible. More lights are definitely needed. The room was nice and clean, no foul odors, but the rug was kinda gross.

Debs Camline

The room definitely was what you pay for, I Will NEVER stay here again! Let me list all the problems we had. First off the room just did not look clean it looked like they just tidy it up. The fridge was leaking water and would freeze the food, and there was also no coffee pot (not that i care but it says its provided) and the appliances are rusty, we had no cold water at all! The shower was what it felt like close to boiling point, we let the front desk know and said someone will get to it, someone did check it and i guess just took off parts from the shower because it was NOT FIXED! The shower would drain so slow so it backed up a lot, so did the sink, the handles were broken and no longer there either, there was bugs and roaches, the corners on the floor were dirty and im sure there was mold, also the outlets looked so dirty and nasty. We stayed for 6 days and would not do any room service until we asked and they only did it one day out of the 2 requested. Majority of the amenities were closed. Pool looked dirty. The ice machines do not work. The phone, alarm clock and some lamps did not work (were there for decoration) there were no doors on the wardrobe either, the AC would not cool to the set temperature and lastly the doors looked like anybody could break in. Pros: was close to Disney, several restaurants near by, and the bed was a bit comfortable. If you can afford a couple more dollars I would definitely stay somewhere else

Michael Robertson

Ive stayed here for a couple nights and the room are clean. Nice comfortable beds. They have the option of a king size with a couch or two double which is very convenient for bigger groups. Very friendly staff Emily and Amanda are sweet. The check in was very quick and easy. Emily would always say hello to me each time I walked by the lobby. And Amanda was amazing with speaking Spanish to help out certain guest.

Drizzi

This is place is an atrocity to say the very least…this is a “motel” and nothing about this property is not provides “resort” customer service yet alone amenities. The rooms are disgusting, they smell as old as the building looks, roaches, most of the electrical outlets aren’t working, the iron doesn’t work, the tub is dirty, there’s whole in the walls and ceiling, black mold in the carpets… The staff is some of the worst I’ve experienced after traveling the world multiple times and staying in 5 start hotels/resorts for over 30 years. The stay makes their own policies not do they follow what’s actually written in the terms and agreements. The website says you’ll pay $50 per accommodation + $13.95 per night for resort fees and a $7.00 for a service fee…$50 of this deposit is supposed to go back to my bank account and if you paid by card you’re supposed to pay $50 vs $100 deposit if paying by cash. The reservation dept told me check out was 12noon but the front desk is saying check out is 11am. All in all, there’s way too much miss information as well as the website is giving wrong information. The hotel is saying I was never charged $50 or $100 for incidentals however I have a separate charge in my bank statements for $135 and didn’t receive any refund at check out. Thanks to Hopper, they have investigated my claim as well as photos the requested to get me a refund for my bad experience. A lot of drug use on the property, the long term guest have several kids and adult gust running in and out the property all early and late hours of the day… I see some families come here to save money but I don’t believe this is a safe place for children however I totally understand doing what you have to do to make ends meet thus me booking a room here. In total I ended up spending $328.63 Vs the $192.00 I paid online for the reservation. So to be clear, you will pay a total of $328 for 6 nights vs $192

Helen

Not for the faint of heart! +: 1) the air conditioner works well. We stayed in cold weather and it warmed the room well. 2) well-groomed area with a swimming pool. 3) it was quiet 4) friendly staff 5) plenty of parking, you can even park a truck -: 1) INCREDIBLE number of cockroaches! They are absolutely everywhere! 2) old furniture, long black hair on the bed linen. 3) expensive price for such conditions. The maximum price tag should be $30 for SUCH A NIGHTMARE!