Kissimmee Holidays

Aliyah

It’s a super nice place the only issue is the people between some staff and the people staying here (only some not all). For the staff they are all super nice that’s not the issue. The issue is between 6am-8:30am they are outside yelling back and forth between each other so loud about stuff (work stuff I’m assuming) but they wake us up every morning… we are on the 3rd floor and get woken up by it…🌝 Next I did have a few issue with the people staying here just smoking right by the elevator area and right by the parking and the smell is so disgusting and I have asthma so that didn’t help but also especially since there’s a ton of kids staying here. Maybe the resort should move their smoking area or make no smoking more strict around the resort🤷‍♀️ but front desk staff are super nice!

Shirley Kennedy

It's great for a short vacation stay. Everything was clean, but the place could use some serious upgrades. The pool bar was great. We went so much that the servers and the owner knew us, lol. It could use a few more smoking areas. People do still smoke, and you don't want to run them off by being unfriendly to that group. It was close to a lot, and overall, we had a fun time. The screened patio was also great. We were glad it had a ceiling fan, making it quite pleasant at night.

Pe Pokercr3w

Worst place to vacation at. Our room was dirty. From floors to hair in tub. Mold in tub and ceiling fans full of dust . Turn on fan dust in food. Told us we had hot tub. Ok it's a tub that doesn't work. Hot water only last 5 mins. Landlines were broken we had to use our own cell to call front office. No one answered and mailbox full. Fridge made horrible noises thru night. Overall our vacation was not pleasant if we stayed at hotel. We found out millions of dollars were just given to this hotel I wonder where money is going. Don't come here with family not worth dime. Customer service was ok just not well informed on day to day work ethic. More concern on how they look in a mirror like if it's a beauty pageant. Got to pool area at 9 to be told they don't serve food at 9. When pool open til 10. We were not told of this. Wish we could get money back.

Tami Newman

The 1 bedroom villa was not a villa at all. It is a 1 bedroom suite in a condo style building. The room was supposed to be a wheelchair accessible room. It was not. The doorway was 35 inches not 36 like it should be. One of the bathroom entrances lead to the kitchen. To access it you would have to take out half of the peninsula because there was not enough turn radius to get into it. The other entrance on the other end led to the bedroom. To get there you can barely fit the wheelchair past the bed to make the turn First you pass by the enormous tub. Then you pass the roll-in shower that had was extremely small. I'm a bit on the heavy side and I don't think I could fit in. Then you finally get to the toilet. No idea where the sink was. There was no way to get the wheelchair in the very tiny kitchen. The wheelchair could not make the turn after the peninsula to get to the kitchen. This was also where the washer and dryer are.I could stay because I was unable to access the toilet. Due to the false advertising of it being a villa and that I wouldn't be able to got to the bathroom I was forced to find another hotel. I wanted a full refund. Booking said the hotel had to okay it before a refund. The hotel told me to talk to Booking to get a refund. Meanwhile I do not have my money refunded yet. I canceled the room for false advertising and Booking is telling me that there is a cancelation fee. I think not. I would have stayed if the bathroom, kitchen, and doorway would have been up to ADA standards which they are not.

Belle Lyana Elesha

This was a very nice resort . Really great location near by everything for tourism. Affordable rooms staycation . Wonderful customer service by Natalia. She was very accommodating even made sure she gave me extra coffee . Hotel coffee ☕️was really good. On our last night we really enjoyed the hotel 🏨 we went to the pool and enjoyed the nice warmth water of the hot tub 🛁. We made sure we cleaned up after ourselves before leaving and washed the towels and pillows cases used made sure bathroom was cleaned washed all dishes . It felt like we lived there like we were apart of the Florida community.Overall we had a really wonderful stay . A perfect way to end the summer !