Dear Valued Customer,
On the 17th March, the Government advised all British Nationals to avoid all but essential foreign travel for a period of 30 days.
For your peace of mind we would like to confirm: YOUR HOLIDAY ARRANGEMENTS ARE FULLY PROTECTED AND ALL MONIES PAID TO US ARE SAFE AND SECURE.
As one of the first industries to be affected on a large scale by the spread of Covid 19, Travel continues to endure a hugely difficult period. At Destination2 we have many customers that have already been affected by cancellations and we would like to express our huge appreciation for your support and patience in allowing us to manage the situation in the best way we can.
We would like to advise customers that we are now in a position to issue Refund Credit Notes to our affected customers which gives the full value of monies paid for the cancelled package holiday to use on a future booking either now or at some point in the future. We would like to assure you for your peace of mind that all monies remain protected under our ATOL scheme which means you are covered by the Civil Aviation Authority ATOL Scheme in the event of our failure.
We will be issuing these Refund Credit Notes to customers by email in a date affected order over the coming days. This email will contain full details and easy steps of how to redeem your Refund Credit Note.
Whilst many of our customers have already stated their wishes to re-book their holiday, we understand that some customers may prefer a refund and details of what to do to request this can be found on the email we are sending to affected customers.
Once again, please accept our sincere apologies for this unavoidable inconvenience and thank you for your continued support during this period.
If we have been forced to cancel your accommodation only booking due to us receiving notification of its closure will be contacting our customers by email to provide you with a Refund Credit Note. This will be for the full value of monies paid to us and may be used to book new travel arrangements with us. Full details of how to redeem this credit can be found on the email we send to you.
For customers who were unable to reach their booked accommodation due to having your flights cancelled we would like to refer you to your Travel Insurance provider to organise a claim for the monies paid. We will of course be happy to support any claim with a cancellation invoice.
If you have a booking departing on or after the 30th June 2020 and we have not provided you with an email confirming your future booking has been cancelled, then we are currently expecting that this will be travelling as planned. If you wish to amend your booking we would be happy to look into this for you. Whilst we won’t charge you our regular amendment fees you will need to pay any charges that we face from our airline, accommodation & transfer providers.
If your holiday is going ahead as planned you are required to make your balance payment in line with our terms and conditions and via the following link. If you are holding your balance payment back due to the uncertainty of the Corona Virus we would advise against this. For your peace of mind, in these unprecedented times, should the situation change and your travel arrangements cannot be fulfilled, all monies paid to us are fully protected
We thank you for your support, patience and understanding at this difficult time.
Travel advice from the FCO website
Travel advice from the National Travel Health Network and Centre TravelHealthPro website