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##### UPDATED Tuesday 23rd February 2021#####

Dear Customer,

Due to the ongoing Coronavirus Pandemic and the continuing changes to Government advice, please understand we are extremely busy dealing with bookings travelling in the coming days and weeks, and assisting those customers affected in a strict departure date order.

For your information, we are currently dealing with bookings approximately 3 weeks. in advance of their departure dates.

If you have a booking with a departure date in advance of 3 weeks from now, please only contact us if you wish to actually make a change to your booking. For any other queries relating to bookings due to depart outside of the next 3 weeks, please do NOT call us unless you actually want to make a change to your booking. For all other queries, please see the frequently asked questions section below.

If you have a booking due to travel within the next 3 weeks, we have likely already contacted you, but if not, rest assured, we will be contacting you shortly as we work through all bookings in departure date order.

Thank you for your understanding, stay safe, and again, rest assured that if your booking is affected, we will be contacting you.

Some of the most Frequently Asked Questions from customers are listed below which may help clarify any query you may have.

Q: Are flights still operating as normal from UK airports despite lockdown?
A: Yes, airlines are operating flight schedules (albeit reduced) at this current time for imminent departures and overseas Holidays are subject to Governmental restrictions regarding outbound and return travel into the UK. If you have made travel arrangements with us, unless we make contact with you, please assume that your arrangements are travelling as planned.

Q: I have a package booking ( Flights and Accommodation ) booked, what are my options?
A: Option 1 If the airline has cancelled your flight and we can no longer get you to your destination without a significant change, you will be able to claim a full refund. In line with Government advice, we will initially send you a Refund Credit Note with full details of when and how to apply for your refund. Option2 If your flight is still operating BUT you do not wish to travel /can’t travel, unfortunately you will not be able to claim a refund, however, you will be able to amend your holiday to a later date, flying with your original airline, to any destination that the your airline flies to, with any difference in cost payable by yourself and your travelling party. We confirm we will not charge any of our own administration fees in this circumstance. Option 3. If your flight is still operating BUT you have not decided when you wish to travel, you can obtain a credit for your booking and can then use it at a later date ( flying with your original airline to any destination that your airline flies to and again just with any difference in cost being payable ).

Q: I have a Hotel Only booking, but the flights I have booked elsewhere/independently are cancelled/affected, can I make changes to my booking?
A: We will approach our suppliers and look to assist with any such changes required however, any difference in cost for the new arrangements must be paid for by yourself and your travelling party. We confirm, under the circumstances, we will not charge any of our own administration fees. Alternatively and on your request, we will cancel your accommodation and transfer arrangement (where applicable) and issue you with a cancellation invoice in order that you may make a claim through your Travel Insurance provider should your policy include such cover

Q: The balance is due on my arrangements, but I am unsure if they will be affected, what should I do?
A: Unless we have informed you that your arrangements are impacted, your balance remains payable as per the Terms and Conditions of your booking and you should continue to pay your balance within the normal time frame in order to avoid any unnecessary cancellation charges being levied and in order that we may in turn pay our suppliers in a timely manner for your chosen arrangement’s.

You should rest in the knowledge that once you have paid your balance and should things change ie, should we not be able to fulfil our obligations to you :

  • All monies you have paid to us are Safe and Secure, covered by our Civil Aviation Authority ATOL bond.
  • For Package Holiday Bookings, you will be offered a) the option to change your arrangements with no transfer fees levied by ourselves or b) a full refund of the monies you have paid to us in line with current Government Guidelines surrounding the refund of Customers Holidays and you will initially receive a Refund Credit Note which offers full ATOL protection and contains details of the date on which you may claim your refund.
  • For Accommodation Only bookings you will be offered a) the option to change your arrangements with no transfer fees levied by ourselves or b) a Credit Note for the full amount of monies you have paid to us which will be valid for at least 1 year.

Q: What if I test positive for COVID-19 prior to my departure?
A: As with any medical matter, this would usually be something for you to discuss with your Travel Insurers, however, as per the above, we would always look to assist with any changes/amendments to your arrangements should you need to do this.

Q: Where can I find your booking conditions?
A: Our booking conditions can be found at www.destination2.co.uk/booking-conditions

Q: What is the latest FCO advice for my destination and what are the specific entry requirements, if any, for my destination?
A: The latest information on any destination can be found at www.gov.uk/foreign-travel-advice

Thank you for your understanding and patience at this time. The overriding message from us here at Destination2 is to rest assured that IF your booking is affected, we WILL be in contact with you, so there is no need to call us. We have dealt with affected bookings since March 2020 and continue to work diligently and in a strict departure date order, to ensure ALL our customers are dealt with efficiently and fairly.

Stay safe, and remember, don’t call us, we will call you if your booking is affected.

Destination2