##### UPDATED Friday 17th September 2021 #####

Dear Customer,

It has been announced by the UK Government (currently applicable to England and Scotland only) that from the 4th October 2021, the previous ‘Traffic Light’ system will be being simplified.

The one colour/list that remains is “RED”.

For countries on the “RED” please click here https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england

Please remember that you will still need to check “entry requirements” for the country/countries you are visiting as this is your responsibility and you should regularly check in case of any change.

For ease of reference here is the link that will assist you and once you have chosen the country you are visiting please then click on the entry requirements listing https://www.gov.uk/foreign-travel-advice

It is also imperative that you are aware of return entry requirements to the UK with which available on this link https://www.gov.uk/uk-border-control and any requirements of the airline you are flying with. These can be found on the relevant airlines website.

For Countries Listed as RED
If your country IS ON the “RED”. list, please note that our first priority is assisting those customers affected who may be in-resort, or those who have a forthcoming holiday. Rest assured, we are dealing with bookings in a strict departure date order and we will contact you in order to go through your options. Please further note, there is no need to contact us as our team will not be able to assist you until they have reached your departure date and this will only hinder our attempts in dealing efficiently with all bookings affected. Please do await our call and we thank you in advance for your patience.

For All Other Countries
For all other countries and unless we contact you, please note your holiday will be proceeding as normal and any changes to a booking that is set to travel as normal, will incur normal amendment fees and charges.

If you have a query on a booking with a non-imminent departure
Please in the first instance, contact our Customer Service team by email on customerservices@destination2.co.uk and they will respond accordingly.

For All New Bookings
For all new bookings, our website is accessible 24hrs a day and our Reservations department remains open 7 days a week for your convenience.

Frequently Asked Questions

ENTRY REQUIREMENTS

We understand there is confusion regarding entry requirements for many destinations and for your convenience we list below relevant links which will hopefully simplify this for you.

As a reminder to all our valued customers with forthcoming travel arrangements, in all cases and whilst it is your responsibility to ensure you regularly check for updates to the advice given for your chosen destination via the Government website https://www.gov.uk/foreign-travel-advice, it is as equally important to check your Airlines relevant web page as there may be other additional measures you need to take to avoid being refused boarding.

Please understand that our Call Centre and Customer Service operatives are unable to provide any advice to you via telephone or email due to the ever-changing landscape in regard to testing/health requirements. We would therefore ask you to please understand this point and not call or email us as we will be unable to assist you any further other than to refer you to the links detailed below.

We have listed the links you require for both Government website and major air carriers however, should your airline not be listed, please visit their website directly where the same information may be found on their travel pages.

FCO/Government: https://www.gov.uk/foreign-travel-advice

Emirates: https://www.emirates.com/uk/english/help/covid-19/

Etihad: https://www.etihad.com/en-gb/travel-updates/all-destinations-travel-guides

Qatar: https://www.qatarairways.com/en-gb/travel-alerts/requirements.html

British Airways: https://www.britishairways.com/en-gb/information/incident/coronavirus/covid19-tests

Gulf air: https://www.gulfair.com/covid19

Virgin airways: https://help.virginatlantic.com/gb/en/travel-advice.html

Some of the most Frequently Asked Questions from customers are listed below which may help clarify any query you may have:

Q: Are flights still operating as normal from UK airports?
A: Yes, airlines are operating flight schedules (albeit some are slightly reduced or revised) at this current time. If you have made travel arrangements with us, unless we make contact with you, please assume that your arrangements are travelling as planned.

Q: I have a package booking ( Flights and Accommodation ) booked, what are my options?

Option 1 You can decide to travel as planned, ensuring you adhere to the testing, documentation and quarantine requirements (if applicable), both pre departure and post departure.

Option 2 If your flight is still operating but you do not wish to travel, unfortunately you will not be able to claim a refund, however, you will be able to amend your holiday to a later date, flying with your original airline, to any destination that the your airline flies to, with any difference in cost payable by yourself/your travelling party.

Option 3. If the airline has cancelled your flight and we can no longer get you to your destination without a significant change, you will be able to claim a full refund. In line with Government advice, we will initially send you a Refund Credit Note with full details of when and how to apply for your refund.

Q: I have a Hotel Only booking, but the flights I have booked elsewhere/independently are cancelled/affected, can I make changes to my booking?
A: We will approach our suppliers and look to assist with any such changes required however, any difference in cost for the new arrangements must be paid for by yourself and your travelling party. We confirm, under the circumstances, we will not charge any of our own administration fees. Alternatively and on your request, we will cancel your accommodation and transfer arrangement (where applicable) and issue you with a cancellation invoice in order that you may make a claim through your Travel Insurance provider should your policy include such cover

Q: The balance is due on my arrangements, but I am unsure if they will be affected, what should I do?
A: Unless we have informed you that your arrangements are impacted, your balance remains payable as per the Terms and Conditions of your booking and you should continue to pay your balance within the normal time frame in order to avoid any unnecessary cancellation charges being levied and in order that we may in turn pay our suppliers in a timely manner for your chosen arrangement’s.

Q: What if I test positive for COVID-19 prior to my departure?
A: As with any medical matter, this would usually be something for you to discuss with your Travel Insurers, however, as per the above, we would always look to assist with any changes/amendments to your arrangements should you need to do this.

Q: Where can I find your booking conditions?
A: Our booking conditions can be found at https://www.destination2.co.uk/booking-conditions

Q: What is the latest FCO advice for my destination and what are the specific entry requirements, if any, for my destination?
A: The latest information on any destination can be found at https://www.gov.uk/foreign-travel-advice

Finally, thank you for your understanding and patience at this time. We have dealt with affected bookings since March 2020 and continue to work diligently and in a strict departure date order, to ensure ALL our customers are dealt with efficiently and fairly.

Stay safe, and remember, don’t call us, we will call you if your booking is affected.

Destination2