Dear Valued Customer,
Due to the situation regarding Covid-19, we are currently dealing with an unprecedented number of calls. We completely understand your concerns about travel arrangements, however, we urge you not to contact us
Every customer is important and our staff are working extremely hard to ensure those already in resort and those with imminent departure dates are prioritised.
We continue to monitor the situation closely and are following all the advice set out by the Foreign and Commonwealth Office (FCO) and World Health Organisation (WHO), with the health and safety of our customers of paramount importance. As such, due to the recent FCO announcement advising against all non-essential travel, we are currently helping customers who were due to fly abroad in the coming days.
If you are currently in resort
If you are currently in resort, we strongly recommend that you check the status of your return flight with your airline directly. If your flight has been cancelled your airline should advise you of your new flight arrangments.
If the Airline cannot assist in repatriating you then please contact the British embassy in the country you are currently in please click on the link for the appropriate embassy details.
If you are due to travel before 16th April 2020
The Government have recently advised all British Nationals to avoid all but essential foreign travel for the next 30 days.
As such, we would like to advise you that unfortunately your travel arrangements will not be proceeding.
At this point and for your peace of mind we would like to confirm: YOUR HOLIDAY ARRANGEMENTS ARE FULLY PROTECTED AND ALL MONIES PAID TO US ARE SAFE AND SECURE.
We are now awaiting Government advice and dealing with bookings in strict date order. We will contact you with options available to you and your travelling party, please do not call us in order that we can manage this situation as efficiently and effectively as possible.
In addition, we would like to apologise to any customer who may have been trying to reach us and hope you will understand the operational difficulties this situation brings in these unprecedented times.
If you did not travel on your holiday and are not in resort, we would ask that you do nothing at this point and await our call.
Can my booking be amended for a future departure date?
There is a possibility that you can change your booking, however, this depends on the conditions of your fight ticket, your departure date and other factors. If you are travelling to a destination with no FCO advisory in place, we are able to discuss the options available, and if charges may apply, with the airline you are flying with and your chosen resort.
All holidays booked outside the FCO advisory will operate as normal. However, should the FCO advice change in relation to the country you are due to travel to, we will contact you to discuss your options regarding amendments or cancellations. If you decide to amend or cancel your booking with no FCO restrictions in place, then our standard terms and conditions would apply.
Do I need to continue to make payment and pay my balance?
If your holiday is going ahead as planned you are required to make your balance payment in line with our terms and conditions and via the following link. If you are holding your balance payment back due to the uncertainty of the Corona Virus we would advise against this. For your peace of mind, in these unprecedented times, should the situation change and your travel arrangements cannot be fulfilled, all monies paid to us are fully protected
Book with confidence
In the current situation we recognise many of our customers feel uncertain about making travel arrangements in the future. However, we continue to assist those going ahead with their travel plans. We are continuing to work closely with our holiday partners to ensure bookings are made under the most flexible terms possible. Many airlines and hotels have also introduced No Change Fee policies for new bookings up to the end of March 2020. We are also pleased to advise that all new bookings made up to the end of March can be changed without the usual amendment fees, up to 7 days before departure. As always, our travel specialists are on hand to discuss the flexible booking options that are available. We would also urge all our customers to ensure they have adequate travel insurance and would like to reiterate that Destination2 is fully ATOL bonded, so your holiday is fully protected.
We thank you for your support, patience and understanding at this difficult time.
Travel advice from the FCO website
Travel advice from the National Travel Health Network and Centre TravelHealthPro website