Dear Valued Customer,
Due to the situation regarding Covid-19, we are currently dealing with an unprecedented number of calls. We completely understand your concerns about travel arrangements, however, we urge you not to contact us
Every customer is important and our staff are working extremely hard to ensure those already in resort and those with imminent departure dates are prioritised.
We continue to monitor the situation closely and are following all the advice set out by the Foreign and Commonwealth Office (FCO) and World Health Organisation (WHO), with the health and safety of our customers of paramount importance. As such, due to the recent FCO announcement advising against all non-essential travel, we are currently helping customers who were due to fly abroad in the coming days.
If you are currently in resort
If you are currently in resort, we strongly recommend that you check the status of your return flight with your airline directly. If your flight has been cancelled your airline should advise you of your new flight arrangments.
If the Airline cannot assist in repatriating you then please contact the British embassy in the country you are currently in please click on the link for the appropriate embassy details.
If you are due to travel before 31st May 2020
On the 17th March, the Government advised all British Nationals to avoid all but essential foreign travel for a period of 30 days.
On the 6th April, the Government extended that advice with no end date specified.
This does not mean all future holiday arrangements are cancelled as the Foreign Office advice can and does change frequently. We are therefore working through all affected bookings in departure date order, concentrating on departures up to 31st May. So although we understand your concern at this time, rest assured, if you booking is affected, we will be in touch with you.
At this point and for your peace of mind we would like to confirm: YOUR HOLIDAY ARRANGEMENTS ARE FULLY PROTECTED AND ALL MONIES PAID TO US ARE SAFE AND SECURE.
If you did not travel on your holiday and are not in resort, we would ask that you do nothing at this point and await our call.
Can my booking be amended for a future departure date?
There is a possibility that you can change your booking, however, this depends on the conditions of your fight ticket, your departure date and other factors. If you are travelling to a destination with no FCO advisory in place, we are able to discuss the options available, and if charges may apply, with the airline you are flying with and your chosen resort.
All holidays booked outside the FCO advisory will operate as normal. However, should the FCO advice change in relation to the country you are due to travel to, we will contact you to discuss your options regarding amendments or cancellations. If you decide to amend or cancel your booking with no FCO restrictions in place, then our standard terms and conditions would apply.
Package Cancellation for Departures up to 31st May 2020
As one of the first industries to be affected on a large scale by the spread of Covid 19, Travel continues to endure a hugely difficult period. At Destination 2 we have many customers that have already been affected by cancellations and we would like to express our huge appreciation for your support and patience in allowing us to manage the situation in the best way we can.
We would like to advise customers that we are now in a position to issue Refund Credit Notes to our affected customers which gives the full value of monies paid for the cancelled package holiday to use on a future booking either now or at somepoint in the future. We would like to assure you for your peace of mind that all monies remain protected under our ATOL scheme which means you are covered by the Civil Aviation Authority ATOL Scheme in the event of our failure.
We will be issuing these Refund Credit Notes to customers by email in a date affected order over the coming days. This email will contain full details and easy steps of how to redeem your Refund Credit Note.
Whilst many of our customers have already stated their wishes to re-book their holiday, we understand that some customers may prefer a refund and details of what to do to request this can be found on the email we are sending to affected customers.
Once again, please accept our sincere apologies for this unavoidable inconvenience and thank you for your continued support during this period.
Single Component Arrangements Cancellation
If we have been forced to cancel your accommodation only booking due to us receiving notification of its closure will be contacting our customers by email to provide you with a Credit Note. This will be for the full value of monies paid to us and may be used to book new travel arrangements with us. Full details of how to redeem this credit can be found on the email we send to you.
For customers who were unable to reach their booked accommodation due to having your flights cancelled we would like to refer you to your Travel Insurance provider to organise a claim for the monies paid. We will of course be happy to support any claim with a cancellation invoice.
Do I need to continue to make payment and pay my balance?
If your holiday is going ahead as planned you are required to make your balance payment in line with our terms and conditions and via the following link. If you are holding your balance payment back due to the uncertainty of the Corona Virus we would advise against this. For your peace of mind, in these unprecedented times, should the situation change and your travel arrangements cannot be fulfilled, all monies paid to us are fully protected
We thank you for your support, patience and understanding at this difficult time.
Travel advice from the FCO website
Travel advice from the National Travel Health Network and Centre TravelHealthPro website