Sales Manager

Destination2 Ltd and HolidayGems Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations.

Our inspirational business has grown from strength to strength in both financial terms and passenger carryings. Last year we surpassed the £110 million sales mark and gained market share across all key trading areas, including the UAE, Indian Ocean, Thailand and the Caribbean, resulting in over 500,000 bed/nights. We continue to go from strength-to-strength with a new cruise brand plus new destination openings in the year.

“The knowledge within our business is impressive and has driven our results this year. The work that we put in during the pandemic has become the platform for our growth, which together with a strong balance sheet and a strengthened senior management team, gives us a firm belief that we can and will become one of the most progressive travel groups in the UK.” Andrew Botterill, Executive Chairman of Travcorp Holdings Ltd.

We believe that keeping our team happy contributes to our business success.

Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.

We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

Working alongside the other Sales Managers within the Destination2 & HolidayGems Sales Team, you will play a hands-on, pro-active and pivotal role within the Sales Management team. Reporting directly to the Senior Sales Managers this will be a challenging, varied and fast paced role where you will be carrying out multiple tasks to support the Senior Sales Managers, other Sales Managers, the Sales Team and multiple areas of the business with a wide array of sales based management tasks.

This will include but not limited to: tasks such as Call Monitoring, Sales Coaching, providing feedback to the Sales Agents on their performance, driving increased conversions, revenue, profit and reviews for both travel brands, managing multiple channels/sources of enquiries effectively and providing clear communication to the team and fellow Managers at all times.

To be successful in this role you must be a quick learner, highly organised, a multi-tasker and be able to prioritise. You will follow direction easily and have excellent interpersonal skills to ensure the smooth running of the sales operation and to ensure the Sales Team are continually well managed, engaged and motivated. This hugely rewarding role requires you to work on a flexible shift basis over 7 days.

• To work with the other Sales Managers in the successful day to day operation of the sales department.
• To complete daily live call monitoring and feedback.
• To monitor sales patterns and levels of performance, and promptly act on any areas that require improvement.
• To ensure all sales processes are being followed correctly by all agents across all departments and brands.
• To ensure every opportunity to convert and/or maximise sales is taken by the agents.
• To ensure Sales/Management tasks are handled in a timely and efficient manner and that all staff are communicated with clearly and continuously.
• To effectively utilise the systems to manage and provide detailed data and feedback to the sales agents regarding their performance.
• To work with the Online sales agents to ensure the accurate and efficient management of the Online bookings, whilst taking every opportunity to up-sell and increase margins and profit.
• To ensure all avenues of enquiries are worked correctly, fully and correctly quoted, accurately priced and followed up and effectively noted for clarity.
• Liaising with the Sales Administrator to ensure all cross departmental queries are responded to in a timely manner to ensure strong working relationships.
• Prioritise and organise multiple tasks to successfully support the team and meet deadlines.
• Be able to easily follow direction to support the team successfully on a day-to-day basis
• Conducting performance reviews, setting improvement plans and managing under-performance strongly and effectively
• Completing any other ad hoc tasks as required due to absence/holidays or as directed by Senior Management

• Experience of working in a fast paced, long haul travel call centre or office environment.
• Experience of working as part of a Management team.
• Experience of working in Travel
• Knowledge of both Short-Haul and Long-Haul destinations.
• Excellent working knowledge of computer basics such as Microsoft Office and using web browsers
• Ability to manage a diverse range of duties at one time.
• Excellent communication skills both written and verbal.
• Strong interpersonal skills to be able to build rapport with various staff members and stakeholders.
• Excellent numerical skills.
• A natural ‘flair’ for sales and an enjoyment of exceeding sales targets.
• Bonus-driven and thrives on working to targets
• Ability to work at pace and delivery driven.
• Excellent communication skills both written and verbal.
• Strong attention to detail and accuracy.

• A quick learner who can easily follow direction.
• Ability to prioritise multiple tasks to meet deadlines.
• Highly organised with the ability to manage own workload.
• Excellent Team Player.
• Highly self-motivated, pro-active and assertive with a “can do” attitude
• Demonstrate good initiative.
• Confident individual with the ability to work independently.
• A flexible and adaptable approach to work.
• Self-motivated, proactive and enthusiastic

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will be based in our Chester Office (Chestergates Business Park, Ellesmere Port).