Cruise Sales Executive

Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.

We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

In this fast paced, target driven position you will handle customer enquiries and convert calls and other sources/leads into cruise bookings. You will use your excellent destination knowledge and previous experience of dynamic packaging to put together the best cruise holiday to match your customer’s needs, whilst always offering excellent customer service.

• Identify customer needs through effective questioning
• Utilize multiple suppliers and systems to find the most suitable match
• Overcome objections to close the sale
• Ensure all steps are taken to retain the customer and confirm the booking
• Process customer payments securely and accurately
• Operate a variety of supplier websites/systems to confirm different sectors of the booking
• Load details of the holiday accurately into our back-office system
• Achieve and exceed targets
• Ensure all information obtained, inputted, and verified is accurate at all times
• Offer a great level of customer service in order to increase repeat business

• A proven track record of achieving/exceeding sales targets daily
• Extensive cruise travel knowledge
• Travel call centre experience in a fast-paced environment
• Knowledgeable using cruise and other supplier websites and booking systems
• Experience in selling cruise holidays
• Experience in packaging multiple products together
• Experience in GDS (preferred but not essential)

• Bonus driven and successful in exceeding targets
• Highly organised with great attention to detail
• Self-motivated, proactive, and enthusiastic
• Driven with the determination to succeed
• An excellent communicator with exceptional interpersonal skills

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.