Manzil Downtown Hotel

Abdelrahman Bani Hani

The Heritage Hotel, Autograph Collection, offers a mixed experience with several notable highlights and areas for improvement. Location: The hotel’s location is its standout feature, providing exceptional convenience. It is within walking distance of major attractions such as the Dubai Mall, the fountain, and the Burj Khalifa. Additionally, the hotel offers easy access to major highways, making it an ideal base for exploring Dubai. Rooms: The rooms are adequate but show signs of aging. A renovation would significantly enhance the guest experience as the current state detracts from the overall appeal. Lobby: The lobby is inviting and well-maintained, creating a positive first impression. It serves as a welcoming space for guests. Staff: The hotel staff, particularly the front desk team, are friendly and attentive, contributing positively to the overall experience. Their professionalism and helpfulness are commendable. Breakfast: Breakfast is served at the on-site restaurant, Reef and Beef. While the offerings are satisfactory, there is room for improvement in both taste and food quality. Enhancing the breakfast experience could elevate the overall guest satisfaction. In summary, the Heritage Hotel, Autograph Collection, benefits greatly from its prime location and friendly staff. However, to truly stand out, the property would benefit from room renovations and an upgrade to its breakfast offerings. For travelers prioritizing convenience and access to Dubai’s top attractions, this hotel remains a viable option.

Cynthia Bassey

I recently had the pleasure of staying at the Heritage Hotel in Downtown Dubai as an ambassador, and I would like to share my exceptional experience. From the moment I arrived, I was greeted warmly by the staff, who consistently went above and beyond to ensure my comfort and satisfaction. Every member of the team was attentive, professional, and genuinely committed to providing top-notch service. I would like to extend special recognition to Neama, who was exceptional in every way. Neama's attention to detail, friendly demeanor, and willingness to assist with any request made my stay truly memorable. It's clear that Neama takes great pride in their work and is a valuable asset to the hotel. The accommodations were superb, blending modern amenities with traditional elegance, which made for a delightful and relaxing environment. The location of the hotel in downtown Dubai is perfect for both business and leisure, offering easy access to many of the city's attractions. Overall, my experience at the Heritage Hotel was outstanding. I highly recommend this hotel to anyone visiting Dubai, and I look forward to my next stay. Thank you to everyone at the Heritage Hotel for making my visit so enjoyable. Sincerely, Mr Ese Omorode.

Ivan Ilic

Everything about this hotel is just great: location (less than 10 minutes walking from Dubai Mall), service, amenities, rooms. Special thanks to a lady Neamat who made my check-in process seamless and to the rest of the hotel team who are just wonderful and so kind.

Bilal Ahmed

There’s nothing about this hotel that’s above average other than the location. As a titanium member, I book exclusive through Marriott. I received zero acknowledgement and had to plea several times for a better room. The rooms are very dated and janky. The common areas are also tired. Service is also not up to par, although the staff has been generally nice (housekeeping missed cleaning our room on consecutive nights, valet slow/unresponsive). The price per night is just unjustified. As it became a Marriott hotel, they started to charge 30% more but did not meet any Marriott standards. We still have 2 days left during this stay but am contemplating leaving early. It’s not worth wasting part of our holiday here

Anita M

Had a lot of issues at this hotel..they used fake Grown Alchemist products (how do I know? Used GA for 5 yrs, had real ones with me, and I asked them for small bottles to compare), TV turned on at 6am on it’s own, safe broke, closet light turned on at 5am once, strong cigarette smell, staff didn’t understand English….not worth the price at all; but just in general a bad Marriott experience