Hilton Garden Inn New York/Tribeca

Hunter Lowrey

I have not stayed this far downtown before and was unsure about the hotel given some of the reviews but I was very satisfied with my stay. The room was large and clean; some people have said theirs were outdated but I was comfortable. The only issue of note was a torn shower curtain for which I would only give a half star off if I was able; if we had asked I'm sure housekeeping would have replaced it. The bed and linens were very comfortable and we sprung for a view of the neighborhood which was great for people watching. There was only one elevator in operation during our stay though I didn't find it as slow as others had described, we had a worse experience at the midtown location. The hotel is easy enough to get to from Grand Central via the subway, though you will have to walk a few blocks on either end depending on what line you take. Having the ACE station right outside the hotel was fantastic and will have you in midtown within 15 minutes. Chinatown and little Italy were only a short walk away. We didn't interact with staff much but they were always friendly, while we were there they put out a free hot chocolate bar and held our bags for several hours after checkout without issue. 9.5 / 10 would recommend and stay here again :)

L Coleman

I chose this hotel and paid more because it shows that it has a restaurant. The restaurant is only open from 7am to 11am. I feel like the photos on the website are very misleading. Had I know I would have stayed somewhere else. I sent an email to the GM and never heard back. The location of the hotel is excellent, one staff member was friendly, the others were not. Only one elevator was working so I ended up using the stares a few times but I was on the 6th floor so I also had to wait for a while when I didn't take the stairs. Our refrigerator had a leak on day 2 and fortunately someone did come to fix that right away. This review would have been a two star but they did allow us to have a late checkout and held our things for a couple hours after we checked out. I appreciated that. It would have been a 5 star if the restaurant was actually open at least until 10pm and the second elevator was working. I don't mind that the staff wasn't that friendly. You should definitely disclose that the restaurant is not open for lunch or dinner on your website. That would be a nice thing to do.

Annah O'Keefe

Chose this hotel, partially because of the Hilton name, and secondly the great location. The place is in need of a facelift and I was surprised the hotel had the Hilton name considering the rough state of the lobby furniture (see photos), room furniture, and elevator issues. Other comments mention it, but there is only one operating elevator and it is very slow. You can get stuck in it for 5 plus minutes at busy times. On a positive note, the staff was very nice and made it really easy to store our bags before and after check in/out. As I said, the location is amazing, right above a subway stop. The rooms are big, especially for a NYC hotel.

Jamie Arnold

I stayed at this hotel for two nights during a business trip. Overall I found the hotel to be dated and in need of renovation and minor repairs. The handle to my tub faucet was broken and needed to be repaired. The front desk staff were pleasant and made some some good recommendations for local restaurants and stores. I did find the restaurant hostess somewhat distracted and more interested in her phone than providing quality service. It would be nice if the rooms had an extra blanket in the closet and coffee was made available in the lobby during the day outside of breakfast hours.

John Welch

Room was great - very large for NYC standards. Staff was welcoming. Hotel is clean and in a great location. But only having a single very slow elevator is a deal killer here. Will not stay again because of the terrible elevator situation. Looking back at previous reviews, this seems to be a theme here. I have no idea why they can’t put money into the single biggest complaint that guests have about this property. And it’s ONLY six floors. Why is it so hard to have working elevators? Upgrade the elevators and I’d consider staying more often because this property is a gem except for the elevator.